Product Q&A

Hi. We have been struggling to find a suitable way to send a welcome email to new starters. We have been triggering it based on an auto-enrollment rule for a Learning Plan and using the “User has been assigned to a learning plan” email.However, we find that some users never receive the email even though they have an active mailbox, whilst other do. It also isn’t ideal as we have found that if existing users change org structure they will be enrolled as the platform sees them as new user as they are moved across org units.We do a weekly CSV import using Automation rules so have hoped to use the “User has been created (by Administrator)” but, although the audit trail shows this event, the email doesn’t trigger. So would be interested to hear how you are welcoming your new users and see if we have missed something or need to raise tickets to get these issues sorted out!ThanksRichard

Does anyone know how a manager views and fills out an Observation Checklist? I have created the OC, assigned the manager, and created the notification. The notification goes through and the manager receives email/bell notification, but cannot get to the checklist to actually fill it out. Any help is much appreciated! Thank you!

Good morning! We are three weeks from our soft launch and while our team is still learning about all of the features, I thought I would reach out to this group for a question I can’t find an answer to elsewhere. What is your favorite report for finding your most active learners, or do you use gamification? The Branches report (when switched to user view) show the individual courses users have taken. The Users report - shows the users/data/ The Courses report - seems to show only the courses. How can I pull a report that shows me a roll up per user of the courses they’ve taken (by branch)? Bonus question: Do you have a favorite custom report you’ve built?  

Hello,I was under the impression that if you enroll a user into a learning plan they will automatically be enrolled into all the courses in the learning plan. I did enroll a user into a learning plan and user is not showing up when i go to course enrollments. Any idea why this is?Thank you.

What notification should I use for a power user of an area to be notified if a user completes a course? I don’t see a digest available for this and am not sure if Learner Completed a Course is appropriate.

Hey all - We’ve run into a few issues over the last couple of days  - does anyone have work arounds for the following:Surveys: don’t allow you to input answers for use - is anyone using these with success? Observation Checklist: Don’t have values tied to answers to be able to score Cannot see all answers in reporting Can not permission to groups to be observers Quizzes: Can only hold most recent score - does not hold all attempts - essentially only reporting one score per user Does not report how students answer each question to see if there is a trend in a bad question Any help or solutions are appreciated!

Our company hires weekly, as a result each week we get the latest and greatest spreadsheet with all of the newest employees to upload into Docebo. As we add more users to Docebo and into Groups (Ops, HR, IT, General Population, etc.), is there any automation or dynamic way that the users are next enrolled in the Courses that their groups are assigned to?  Or do we have to manually add all the new users to each group every week.What has worked for you?  Thanks

Is it possible to swap out the main Icons for such things like the hamburger menu or the filter button to a custom icon?  If w/ CSS can someone provide me a sample of the code it would require?    

I was under the impression that we could create custom Dashboards.  Is this possible?  I am not finding a dashboard engine anywhere.  I saw something about creating a custom page and using widgets, but the widgets don’t have the information I would want in a dashboard.  How have you all created Dashboards for HR Directors, L&D Directors and Professionals?  I would want to combine statistics on usage, completion data on high visibility initiatives, onboarding of new EE’s.  Is this possible within the platform?

Hi DC!I want to be able to use a video that is uploaded in Docebo in a course being build in Rise. Is there a way to find/get the embed code from Docebo? Is there a direct link? Can this be done?

Hi Community friends! If you have a hot second, please check out idea LMS-I-3755 and upvote in the ideas portal. Our learners are really struggling with finding + prioritizing their required vs. optional learning. The idea only has a small handful of votes, but it’s a good one. 

Can we up bulk upload videos to the CLOR, or anywhere else in Docebo?

How is the minimum enrollment field used in VILTs.  Does an email get sent out to the instructors\users? Does it cancel the class?

How can we have a group of Superadmins assign and complete observation checklists? 

Good day - I have some power users who want some visibility into course completions.  The courses live within two course catalogs, and are the only courses within said catalogs.  Unfortunately, functionality isn’t the same when assigning a catalog to users as it is when assigning learning plans.  When you assign a learning plan, the user receives access to all courses within that learning plan.  When you assign a catalog, this is not the case.The only way I can see to accomplish this is to go through and manually assign the courses (there are 20 of them) to each of the power users.  This quickly becomes a burden when you have dozens of power users you need to do this for.  And unmanageable when you have hundreds.I cannot assign them based on the automatic assignment if visible, because these users don’t need completion data for the dozens of other courses they have access to and it will make the data irrelevant without having to export and scrub every tim

I need help or suggestions on a problem we are encountering:Here is a little background - All of our courses (both e-learning and VILT) require payment.  We do allow our clients to purchase subscription licenses so that users can enroll into e-learning courses for free.  But all of our VILT courses require payment no matter what.  Also, each of our client groups have a power user that has certain permissions to help manage their own users. We normally allow our power users to enroll their users who have subscription licenses into e-learning courses, which is fine, since they have purchased the course through the subscription.  Since the ILTs require payment, only end users should be able to enroll into them after they complete the purchase process. We want power users to still be able to see the courses, so that they can pull reports on those courses if they need to.Today we noticed that one of our power users was able to enroll people into an ILT course that requires

Hello! I was wondering if anyone has ever used CSS to modify the view of the in-line slides within a course. Ideally, I’d like to remove the back/forth navigation at the bottom of the slides and instead have it on the right and left side of the slide. (I’ll attach a picture for reference). I’m not entirely sure if this type of training material is customizable or if it’s a fixed/set feature from Docebo. Thanks in advance! 

I’ve recently set up our first Channel for one of our Business Practice Areas.  The thought is to compile recorded sessions into buckets based on topics.  There are 7 different topics under which the recordings will be house.  I created 7 playlists and put on average 3 recordings into each bucket.  The problem is that you see the tile for the first offering but I can’t view the content for the rest of it.  As an Admin, I can see what is there but a user cannot.  How do you view the playlists as a user?  Am I missing something super basic?  Thanks, All!

Wondering if anyone in the community can tell me how to change the “Answer Now” in the Q&A feed widget to “Reply Now”. I tried changing all the Answer Now in the localization tool and none of them seemed connected to this particular location. Does it need to be done through CSS? If so, could someone help with the code? Thanks! 

My team conducts weekly live webinars for new customers. I’m trying to figure out how to import each week quickly, without having to edit any week individually/manually. As far as I can tell, each weekly “session” is also an “event” - there’s effectively no difference between the two, since each week only has one event. Is there any way to import both sessions and events at once? Alternatively, if I set the Session UUIDs when importing sessions, can I then import events assigned by Session UUID and have them populate the correct session? Or am I going about this all wrong in the first place?

Hi All - I’m trying to import external training via CSV to Docebo.  I have completed all steps twice but it is not working properly - I am able to see the info once it’s imported however, it does not remain on the list, does anyone know what i’m doing wrong? Help!

I know there is an idea already that says its unlikely to implement. Just curious as to why it is unlikely to maybe figure something out?

Our onboarding program for our professionals has several phases:Complete Learning Plan A Ride along with Mentor 2 weeks Complete Learning Plan B (enroll 2 weeks after completing Learning Plan A) 60 days after completing Learning Plan A they need to be enrolled in Learning Plan CI keep telling myself there has got to be an easier way to automate this, but I’m stuck.I can assign them to a group based on completion of a learning plan.BUT to use the date they completed the learning plan I have to EXPORT a report out of Docebo, in order to Import it into a Custom User Field. (Seriously I have to take it OUT of the system in order to put it back IN the same system?)Then the group condition is based on a set date and I have to change that date EVERYDAY manually.Couldn’t there be a condition for X days After Date?

Has anyone integrated and/or come up with a way to tie in rewards to Bonusly?

We migrated to Docebo from our previous LMS about a year ago and are now working on a rollout plan for Coach and Share. Since our previous content creation was purely course driven, I am struggling to determine when to use assets for pre-existing resources vs a course. Is there a comparison chart between the twoor some best practices of how you utilize both types of content?