Product Q&A

Hi all,We’ve encountered our first case where we need to merge users and I was wondering if anyone has any advice about the best practice for doing this. We need to merge the user because their company name and email address have changed. The Merge User function in Docebo makes it pretty easy to merge the source user into the destination user, but having done this, the source user remains. In this case, is it best practice to delete or retain the source user?Thanks,Daniel

So, those of you that use Salesforce integration will know that you can provision a user’s branch via this.We have this working for our external users.I would like to provision my internal users branch via SSO in a similar manner to Salesforce.Has anyone ever done this? Is it possible?

Hi, I’m creating a page which allows users to decide which catalogue they would like to view.   I ultimately want the page split into sections each with a header e.g. instructor led training, e-learning, etc.  In the screen shot below I added a title to the first custom content widget ‘instructor led events”, but by doing this the other widgets on the same row do not stay aligned.  As the widgets do not accept a blank space for a title I have top put in a full stop to create the look I want (but obviously this isn't a viable solution).  I don't want to create a new row above as it pushes the rest of the content too far down the page. So the question is how do I get all the widgets to align up if I want a title in the first widget only (without having to put full stops in the other)  

Hi, I am a new user to Docebo. After configuring the system, I notice that there is NO cumulative figure for the CPD. Please advice on how best I can have this to my learners as the Cumulative CPD is a crucial information to them. Thanks 

Does anyone have any experience or best practices with payments and/or Docebo with SAP invoice / receivables.   My colleagues and I are starting to research payments and billing and we don’t have much experience in this area, especially on a global scale.   Just curious if there is anyone out there who has had success and if there are any tips, tricks, watchouts.

I’m working on building an in-person event (4 days) and I need some advice as I’m not seeing the whole picture. Prior Registration - click on a link, fill in contact information, answer registration questions, and pay  How can I duplicate this experience on Docebo?  Do I build one session with four events? Thank you in advanced for any advice and tips. I appreciate it.  

As an Admin: After I set up a session and an event, I am asked to put a link of my webinar. However, I cannot select Ms Teams. So, I select Custom Tool and put my Ms Team link there.  As enrolled user: Is there any way to see the Ms Team link after his enrollment?  

HI, Can you hide the training materials from the search results?  or control which tabs in the search results appear?

We only have external users who are the primary end users.   We use eLearning course type to advertise courses and screen the audience to see how many people are interested and then if the count is high enough to develop the course.    Then we use ILT course type to create the actual LIVE course.    The problem is we do have eLearning courses that use the same course type eLearning.   This creates a data governance=reporting problem.   Because if we need to audit or know how many true eLearning modules we have the list includes the “advertisement courses”.  Does anyone use the platform similarly and have any suggestions on organization or is there an idea out there I can upvote to promote the addition of another course type from the list that we could use for this instance?  

Looking to see if anyone has hosted a streaming event on Docebo for 1,000+ users at once. We are planning to stream a 2 hour long opening ceremony from our annual convention within Docebo and I wanted to see if anyone had done something with similar volume of users hitting the system at one time. **I did reach out to my CX as well, but thought I would reach out to this lovely community of users. Set up: Course with Vimeo Streaming link as a Learning Object. We opted not to do this a an ILT b/c of the sheer number of clicks it takes to get to the actual video. Here, they purchase the course, and come back to it on the day of the stream, and once the stream is over, the recording will live in the course to watch back. Concerns:Latency of streaming video/lagging video Inability to load page  Inability to login in other areas of the platform the unknown….

Hi everyone,I’m really keen to understand if the “Global Search” tool in Docebo Learn searches through SCORM modules? I have some strange results coming back that I believe may be coming from within a SCORM module and possibly the code used to help with automating text to voice which is material kept in the SCORM package.The results are not good as it includes phrases used to help the text to speech work more effectively with essentially bad English to help pronouncing some words, but as a search result it looks very bad.Does the Global Search search through the contents within a SCORM package?https://help.docebo.com/hc/en-us/articles/360020127199-Using-the-Platform-s-Global-SearchMany thanks for your help folks.JK

I am trying to leverage Docebo’s reporting feature to get a full audit of all of our courses on our platform. There are hundreds of courses that I cannot get to show up in a report because (I think) Docebo will only let me run reports that correlate users to courses and those courses do not have any users enrolled in them. I spent some time playing around with reporting settings yesterday and cannot find a way to get the information I am looking for. Anyone have any idea of a workaround here? Ideally I am able to get a report that shows all of our courses, the corresponding courseid, and the number of users enrolled in that course. Any help would be appreciated.

Names look rather inconsistent from breadcrumbs to header to the buttonOr are yawl having fun behind the scenes and checking if we are paying attention?

Can I hide learning plan/course access from certain audiences while still leveraging a singular cataloguntil I grant access?

I need your advice regarding leaderboards. We would prefer to use them without anonymization, as many of our courses are also about networking and communicating with each other. However, our DSGVO officer has concerns about this as we don't ask learners to opt-in to have their name appear on the leatherbards. We have some solutions for an opt-out, such as different groups for learners who don't want to be on the leaderboard. However, only an opt-in before learners go on campus for the first time is compliant with the DSGVO. Do you have a solution or a helpful idea without anonymizing the leaderboards?

Hi everyone! Does anyone know if there’s a way, or plans for a way to edit the look and feel of the My Team page? I know it’s pre-built and generally not editable, but we’ve had requests from some managers to have certain information about their team members displayed on the cards (what branch a person is in for example), and there’s doesn’t appear to be a way as a superadmin for me to control any of that. I couldn’t find any info in the KB about it. Thoughts?

Hey Docebo community!  I’m Namrata Singh and I work with fabric Inc as part of the Talent Management organization. As we get ready to launch our Docebo LMS, I had a question about organizing courses into catalogs. We have imported some courses into the central repository but I’m not quite sure how I can execute a bulk move of all Sales courses into a Sales catalog and so on.  I’d really appreciate if someone could shed some light on how they did it and if multiple courses can be moved? Thanks in advance! Cheers! :) 

Is there a way to view due dates for learning plans on the calendar widget?

In my org, if there are not enough people enrolled for an ILT session, we cancel the session automatically.However, we’d like to still see the list of people enrolled to the deleted session. The goal is to contact them when another session is available. How should be go about trying to do that using Docebo?

Our cancellation policy for ILT courses requires a student to be able to repurchase the course at a future date. The only option we have found is to unenroll the learner from the original course/session. However, we then lose the audit trail that the student had been absent/no-show. Any suiggestions?

Hello, I am hoping someone has done this before - it seems like a common thing. I want to get an event calendar on one of our pages to show the users events they have not registered for. The only calendar widget is the My Calendar which shows courses someone is registered for - am I missing something or can this be repurposed for a general calendar? Maybe a custom HTML widget is the way to go instead but I can’t find anything in the Docebo docs for this Thanks

Background: My company issues a certification (right to use a product) after an educational course + test. The customer must pass the test to receive the certification. It seems that all scenarios in Docebo are based on the learner taking the course, not passing the test. How can we set up a Certification based on the course + test score? Bonus question: is there a way to put a certification number (or any other additional information)in the learner’s profile? Or, if it was put on a certificate - is there a place for learners to collect important information?

Challenge: Balancing attractive page design with flexible course visualization when there are only 1-3 courses to show the learner. Current Approach: Custom HTML pages directly linking to the courses.We have 1 html page with 3 cards (1 for each course) and a dedicated page design (1 page for each course) for the learners to are only supposed to see 1 course. Desired Outcome: We would like to set up a single HTML page that leverages a course catalog widget (or something similar) to serve our courses up to the learner in a way that is flexible and dynamic. We have tested this but it looks really poor when only 1 course is displayed. Why Now? We have learners coming into our courses all of the time. As we release new versions of the three courses, we need to keep in-progress learners and older learners in their respective versions while pushing new learners to the new co

Making CSV files to import new users I want to make sure I understand what they want for these fields. I think Name path would be Company-Branch.  Then Company Code - Branch Code?  Can anyone tell me if that is correct?  Or what correct format is.

I am trying to determine a good starting point for image height for widgets on pages. The documentation only talks about with.Images are displayed in order to fit the available width. Since the original image ratio is preserved, the widget height will be resized accordingly. Make sure the image width is not smaller than the widget width, or it will be scaled up and might look blurry. Widget widths are  444px for 1/3 row widget, 680px 1/2 row widgets, 917px for 2/3 row widgets and 1390px for full row.I am not a graphics artist and I need to ask for approved images from Marketing, who is asking me for the aspect ratio (height x width). I will be using a combination of 1/3, 1/2, 2/3, and full rows. Does anyone have any recommendations?