Product Q&A

Hello! Looking for some best practices setting up VILT/Sessions/Events for a webinar. This is our first time using this feature of our LMS. Monthly, we have Webinars that are all related to Safety. Each is a different topic. My questions are:Should each separate Webinar be a separate VILT? Or 1 VILT and each webinar is a separate session?  Is it required to set up an event per session? Or is a session sufficient?Any best practices around VILT’s would be appreciated! Thanks. 

Before it moved to the community, I was able to filter ideas to see only the ideas that I have submitted. Have we lost that ability, or am I missing something? I need to be able to track the status and report back to my team.

Hi it would be super helpful to be able to click on things on the dashboard to drill into them further from the dashboard. Example alerts says x courses with no enrollments it would be good to click on that and get more details with out digging.Same thing with recent activities. 

Hello,The “General import options” section on the left when importing a csv. Does anyone know the names of these columns for importing? We will be implementing a feed in the future and i want to make sure we address these settings.I do know the first one, Force Password Change. But not the rest.Thank you,0 

We have a client getting an error when trying to Download from a Coach & Share asset.  Others at her facility get the same error, but we are not able to duplicate the error on our end.  I suspect something on their network is blocking it.  Has anyone else seen this and have an easy fix (or known cause)?The error she gets is:This site can't be reached lmsfiles.s3.eu-west-1.amazonaws.com took too longto respond.Try:Checking the connectionChecking the proxy and the firewallRunning Windows Network DiagnosticsERR_CONNECTION_TIMED_OUT 

Our company is restructuring it’s organizational chart.Most of the existing branch names and paths will be changing.Is there an easy way to update the organization chart through an import?Thank you.

Hi allWe have a simple enrollment rule that assigns a series of Courses to users in a certain Group.  I have just noticed that, after adding additional Courses to the enrollment rule resources, these are not retrospectively assigned to existing users. I knew that existing users do not get retroactively picked-up by enrollment rules, but hadn’t realised the same was the case for resources.Does anybody have any advice on how best to handle this situation? Is it a case of having to manually enroll the Group to the new courses?  Thanks!Alan

HI,Can anyone tell me if any of the following are doable:Can you hide/disable the add to calendar icon in a course.  it just creates a brand new calendar in outlook and isn't helpful at all Can you change the placement of the join webinar button (or auto expand the drop down box).  users can’t find it Can you hide training materials from the search box (not helpful at all when trying to find a course) Can you edit the contents of the calendar attachment of a notification invite? When browsing a catalogue can you make it clearer on the cards that you have completed a course (rather than it just say ‘enrolled’) Can you display a ‘Renew now’ option on the actual course page of refresher training so people don’t retake an old attempt rather than start a new one.Sorry for long list but better than creating multiple posts i think

Hi,I wonder if anyone (who might be a scorm expert) knows the answer to this.  We have uploaded a scorm file which works fine on our current Blackboard VLE, but on upload to Docebo it doesn't render correctly.  I expect this is an issue with the scorm file settings but just wanted to check to see if anyone has experienced this before.  The screen looks the same regardless of which player setting i choose e.g. inline, new window etc. 

When creating a course, I see that I can hide individual training materials and make them available on specific dates.    What if I have more than a few items and I would like to hide the folder with all the materials inside?   That way I can turn the items on/off when needed instead of one by one?  Is that possible?

I am very new to Docebo. I enabled the Certification and Retraining App and it looks like it has basic functionality that should satisfy my requirement. However, I would like some certifications that apply only to one group of (internal) users. For example, I want to identify a subset of courses towards certifying support engineers in product knowledge. These courses are accessible and appropriate for other users also, but certification must be limited to the support group users.Is it possible to accomplish that in some way? How should I think about this?

I’m working on a project where we need quite a bit of user information for reporting, about 40 data points. These are mandatory and there’s no way around it. To improve user experience we split the questions into three parts that are completed at different times of the learning plan. We tried a few things but none has really worked:Surveys are out since they’re anonymous. We thought of adding a “Enter your name” field but then realized that answers are aggregated by question. Tests would be a possibility but there’s a lot of test-specific language (Submit test, passed) that might be confusing for learners. I’m toying with the idea of using the Localization Tool to change the language to be neutral enough to work for both tests and this type of survey - has anyone tried this? Observation checklists were a nice idea but there is no useful reporting Enrollment additional fields: A candidate, but doesn’t allow multiple response questions.We’re exploring 3rd party options but anything withi

We have a learning plan with several courses. All courses are mandatory. There are 4 types of optional live Zoom sessions (these are not part of the learning plan).The current setup is: 4 ILTs (one per type) bundled in a “Live Sessions” catalog.What I want to achieve: I want to direct learners to that “Live Sessions” catalog from within each of the mandatory learning plan courses. My idea was to add an HTML page along the lines of “Don’t forget you can join a live session” plus a link to the catalog.Where I’m stuck:I can’t find a link to a catalog that works for all users. The only link I’ve found is one I grabbed from the course catalog overview page. That link works for the user I was logged in as, but not anyone else. A link to the specific ILT instead of the catalog would also be great. Surely, that’s possible, but where do I get the links from? UPDATE: I suppose that’s what enrollment links are going to be that will be rolled out at the end of January 2022

Now that Docebo has added eLearning to the ILTs, can there be a way for the scoring to say Attendance and Assignments are completed?  Right now you can only select on session completion version. 

I’m currently working on a project that offers optional 1-on-1 sessions via the Zoom integration (in addition to several other ILTs). The 1-on-1 sessions are scheduled on demand, so I can’t add sessions. For consistency in the user experience, I was thinking of creating an ILT just like for the other types of session (so that all VLT sessions can go into a catalog). And then add an email address to contact in the description instead of adding sessions or events. Any thoughts on that setup or suggestions how to do that better?

Has anyone else had issues recently with Power user permissions?  They were fine and now they seem almost opposite of what they should be.

Hey everyone! We’re just starting to use Docebo Shape, and we’re thinking about using it to create marketing material to use outside of the LMS. I can see great potential with the translation and voice-over features. Just wondering if anyone has tried using quiz scenes - is there a way to view user answers? Can it accept wrong answers, or does the question always have to be answered correctly to move on to the next scene?Looking forward to hearing more thoughts and use-cases for Shape.

Hi all! Question - for a course that exists already, where users are completed and in progress, what is the best way to add a new training material (a survey or test in particular) so it keeps the completion status of previous users at 100%, but requires new users to complete?

Hi Docebo community!   Is anyone else facing the issue where users are not able to exit the course windows? We haven’t launched yet but during UAT some users could not exit the window and it kept saying it’s syncing but nothing happened- screenshot attached for reference.Wondering if this is a Docebo wide issue or something at our end? Thanks,Namrata 

Hello, We have many ILT sessions for ILT courses, and over a course of a year the sessions for these ILT courses grew and are quite large. My question is: “Are there any data issues that stem from deleting a session?We also have self enrollment into these ILT courses which adds to the confusion because the user has to pick a session.I may have to delete a bunch of last years sessions, unless there is a way to hide them. It’s not user friendly having to search through an entire year of sessions to join one.Any tips will be greatly appreciated.Thank you !

Hi everyone, Our organization is looking into buying Docebo and I have been assigned to look into how we can create discussion posts.In our current LMS we ask a question on a discussion board (this feature came with our current LMS) and then learners have to add a new post plus reply to 2 other learners posts. We are able to track this in our current LMS, as these steps for each discussion post, are part of the passing grade for the learner.I am wondering if any one else does this and if so, what are you using? Any help would be appreciated.Wendy

Hello has anyone run into the issue of users joining an ILT session as the host? We will have a training with several people joined as the host’s name. Then the instructor can’t access the zoom host functions. Thanks! 

Hello Docebo Community heroes,Maybe I’m missing something obvious but does anyone know if there’s a way of pulling a report that filters by User Course and/or Learning Plan expirations? Need to see expirations / validity periods for all Users, ideally filtered by Group and/or Branch. Does anyone know where on the platform this can be achieved? We are using Docebo Learn - Enterprise . No Learning Analytics bolt-on. 

Is there a way to export the list of users in the system and their demographics with the branch?  I can get everything except the branch from the user management screen?   We track our users and I need a clean report without course information tied to it so that we can report out information.

Hi all,I was hoping somebody could clarify the meaning of “Count of training material access” found in the User Personal Summary. Does this mean:The number of individual training materials accessed by the user. The number of sessions during which the user accessed training material. Something elsePlease see screenshot below for details.