Product Q&A

We are currently working on setting up Docebo for our organization. I am baffled that there is no way to tag a course with multiple topics and have those topics be filterable in the Course Catalog.Does ANYONE have a solution to this?P.S. The fact that I can tag this question with multiple tags, but not actually courses, is ironic.

I'm looking for an efficient way to identify where User Additional Fields are being used throughout Docebo, as they can be referenced across groups, catalog visibility rules, enrollments, and other platform configurations.I'm trying to avoid manually reviewing every group, catalog, and configuration individually, which can become very time-consuming.Is there a way to audit or report on where a specific User Additional Field is being used across the platform or a recommended best practice for tracking these dependencies?

Hi! We want to require that our employees take 4 credit hours from any course in JJU, we would then like them to be issued a certificate so that if can be renewed every 365 days. We need to roll this out in batches based on review dates. So those who just had their review in June will have until next June to complete it. We cannot figure out how to accomplish this. Any ideas?

Hi everyone,We’re currently evaluating eCommerce options to integrate with Docebo. I understand that Docebo offers native eCommerce capabilities, and I’d be interested in hearing from organizations that are using it today.If you’re open to sharing your experience, insights, or lessons learned, I would greatly appreciate connecting. Thanks in advance!

Hello, I am trying to set a report up so it shows certifications that are going to run out in the next 3 months but can’t seem to get the filters correct. Has anyone set a report up like this before or know the correct options to click or if it’s even possible?

I have a set of PDFs I MUST maintain that get updated quarterly as reference material for my learners. Slide converting a file 50+ pages is out of the question and the slide converter also does not allow for live links (so users can’t navigate via Table of Contents or other internal document re-directs.Uploading as a file in a course isn’t ideal as the user must re-download every quarter which they are very very unlikely to do.I was thinking that maybe there is a way to upload the PDF in Docebo and use an iframe in the HTML training material to embed a PDF viewer? I have made a few attempts but haven’t found a solution.If anyone has a workaround for a true PDF viewer in-app that would be amazing. (Already submitted/voted for related Ideas).

Hello!How can we create a Manager assignment in Docebo Connect (using Create user in Docebo) if our own system we’re pulling the values from doesn’t store the Manager IDs that Docebo seems to ask for - only Manager Name and email?  We have really been hitting our heads against the wall on this one… Any help appreciated!

Hi,I am using External Training App in Docebo, could you tell me which view is for the activity in Docebo Learn Data Data Dictionary? Thanks,Liza

Has anyone used any other scoring for Observation Checklists aside from Yes/No Pass/Fail?  Would like to have a 5 point scale (eg. Beginner-Mastery) used, but not seeing how that could be accomplished.  TIA!

Hello,I’m creating pages specifically for different content interests for my learners. I have a series of catalogs on the pages and I’d like to populate them with the Linkedin content we recommend on those subjects. Unfortunately, even though I can enroll myself in the LinkedIn courses inside Docebo, I don’t seem to have the admin capability to add them to the channel. I’ve tried both from the learner side (manage button) and by searching in the course catalog (course not found).Is there a permission I need to turn on? Am I missing a step? I appreciate your advice.Emily

I’m creating learning plans for all of our users to complete this year’s annual compliance training, but I’m wondering about the best way to manage it again next year. Do most of you unenroll everyone and then re-enroll them each year, or is there a better recurring setup?

Hello, when learners enrol themselves into a session, their course enrolment status automatically changes to "In Progress”. However, when an admin enrols them, their status remains as “Enrolled”.Does anyone know if there’s a way to change this so that the status automatically updates when an admin enrols a learner?Also, when a learner is marked as “Absent” from a session, is there a way to automatically change their enrolment status back to “Enrolled” instead of “In Progress”?Having to manually update these is very time-consuming and inefficient :(

Hello all,We are currently having this issue where users are going through all the course material before a scheduled ILT takes place resulting in absences when the ILT actually happens. We are looking for ways that this can be done in Docebo. We tested out creating a 1-question quiz before the final course quiz that users must get from their instructor, but we realize that this password must be maintained and refreshed every so often and has to be distributed across all of our organization and each ILT will need to have one. Hoping to hear how everyone else has gone around this issue

Hello!We have gotten a request internally to see if we could allow for opening courses found in catalogs in a new tab with an action. As in a normal click still opens the course in the same window, but some kind of variation (like right click menu) allows for opening in a new tab.We currently use the Catalog widget with Card style display.Is there any option for this that is known? Or if we used another display style? This is the current options for right-click - it could be another thing besides right click!Thank you for help in advance!

Dear Community,Harmony has great potential and is already working quite well for us (still waiting for some reports to dive deeper into actual usage 🙂).I was wondering whether there is a possibility—or a workaround—to build a custom knowledge base for Harmony without making the source material accessible to learners.Currently, I can upload PDFs, Word, PowerPoint, and Excel files to a course, assign it to users, and make the content accessible via Harmony. However, this also means that the course containing the files is visible to learners.Some of the files I would like to use as a custom knowledge base are unformatted and not particularly user-friendly (especially from a learner perspective). They are meant purely as background information and not as learning material that should be directly accessible.Has anyone done something like this before? Is this somehow possible?Thank you.Best regards,Dominik

Hello, This is regarding Learning Plans, not courses. We have clinics that purchase Learning Plans (via PO, not Docebo payment gateway) for their staff. I want the staff to self-enroll with a branch code. Here are my problems:I need to either:Associate coupon codes to a branch so they can’t be used outside of a branch. This doesn’t seem to be available. Create a content partner that allows me to assign learning plans, not courses. It doesn’t appear I can do either of these things.I’d love any other suggestions you all may have!I realize this would be a simple solution if these were individual courses, but that is not possible. These are large 40-200 hour learning plans that can only be assigned as one unit. Asking an individual to self-enroll with a coupon code into 25+ courses isn’t ideal or the best user experience. 

Hello everyone. Hello everyone,I was wondering if you have tested the Archive Tab released in the last few months.I have some concerns about it, particularly regarding the specifications—especially the last one highlighted in red below. It indicates that archiving a course will permanently remove all certification records. Based on this, we may not use this functionality, as it could lead to potential data loss.Could you please share your feedback on this? I believe this is a good feature, but we want to ensure that no data is lost. According to the Knowledge Base, only course progress and certificates are maintained. Therefore, I am wondering if Docebo is planning to preserve certification data as well. If so, this Archive Tab could provide significant benefits for improving the content lifecycle and searchability.I think this section in the knowledge base is misleading. Course archiving provides a structured approach to remove outdated or inactive courses from learner-facing pages wh

Does anyone know if there is a limit to the number of categories you can have in the question bank? I have asked our rep and he said he isn’t aware of one. We currently have 200 categories but I was curious if anyone out there had more. 

We have specific direction in our “User created by Admin” notification that goes to users so they can log in and download the app. It has their credentials and such, but we just launched so it didn’t go perfect with importing users. We have a lot of email updates to make and such, so after we make them we wanted to resend that notification. Is there any way to do so? Nevermind! i just saw the activation notification option

Hello, we’ve noticed this morning that on ILT Session Events there is now a green warning triangle stating “events with synchronization warning” Has this happened for anyone else? And what does it mean please? We’re a new organisation to Docebo so still trying to understand everything.  Thank you in advance. 

I have a fairly urgent issue and need your support.We are planning to launch an e-learning course early next week. For the group with career level A, the course should be optional. For the group with career level B, it should be mandatory and include a completion deadline of 21 days. To achieve this, I would create the corresponding enrollment rules.However, I have run into the following issues: It is not possible to roll out a course where one group has a completion deadline and another group does not. If a user is promoted from career level A to career level B, the priority of their original enrollment remains unchanged. One idea that came up was to enroll users with career level B into a learning plan that contains this course and to set the 21-day completion deadline at the learning plan level instead of the course level.While I like this approach in principle, it creates another challenge for us. We currently retrieve course completion data via API and all of our downstream proc

Hi Docebo community!We have a stakeholder who would like for learners to join a follow-up session in an ILT. They would like this session information to appear on the course completion certificate.I understand that I can add the session information to the certificate with the tag codes. However, it appears our admins will need to manually re-issue certificates to include this updated information after a session is complete.Can anyone suggest a way to tie the (re)issuing of certificates to session completion? Or some other way of automating this process?Best,Jon

Does anyone know of a way to mass update enrollments on a course to be marked with the new “Enrollment Priority” of “Required” via API? I know I can do it course by course (see screenshots below). However, we have a big gap right now where we enroll new hires into a Learning Plan of their relevant courses and while we can mark the Learning Plan as Required, it doesn’t cascade down to the individual courses. Docebo claims thats intentional behavior, but now we don’t have a way for learners (or admins running reports) to see that those individual courses within an LP are indeed required. It would be awesome to be able to batch update enrollments for multiple courses at once to include the Required Enrollment Priority.I created an idea here to see if we could get the option to cascade a Learning Plan’s Enrollment Priority to courses within the Learning Plan, but for now I need a workaround. Does anyone know a way to have the API browser bulk update the Enrollment Priority on enrollments f

Exported quiz data in Excel is full of HTML code. Is there a way to avoid this or is there a way I should be viewing this that uses that code? Now, I am just deleting it all with FIND/REPLACE in Excel. Thanks.