Product Q&A

 The current New Course notification is only meant for Power Users/ Superadmins. And the New Training Material added notification send out a notification for each learning asset that’s added to the course. Both these options do not work in our case. Is there a way to notify users when new courses are launched in the LMS?

Hello wise Docebo community members,We are redesigning our homepage and would like to know how our users interact with the homepage widgets. I can’t find a way to get that data. Any tips or tricks y’all can share? Thanks in advance!

I have full group permissions and all user assigned to this Profile. What am I missing? 

Hi.  I’m trying to disable the hyperlink on a catalog name on a custom page using the catalog widget.  We’ve curated the page to display only learning plans, but because the catalog name is a hyperlink, it takes them to the standard catalog page and displays both courses and learning plans.  I need both assigned to the catalog for diplay on other pages.Any guidance is highly appreciated! ThanksLynda

I have a power user who is set up to edit and manage a particular elearning course.  Although she can indeed edit, she cannot see a preview of the content.What permission do i need to give to allow power users to preview a course (click the learner view button)

Hi all.I had a Power User ask me why nothing happened when they tried to add a cover image to their Header layout. I tried it on my own & had the exact same result. Which is to say no result at all. No error message or anything, it just didn’t work at all.Has anyone observed & overcome this issue before?

Hello,I am looking for a way to automate survey responses from the survey training material being pulled by Group. We are utilizing Groups to organize new training batches and want to automate the gathering of the responses via each batch. We are looking for the users actual responses as it will assist us in tracking NPS and trainer ratings. It doesn’t appear however that the ‘Groups/Branches - Courses’ New Custom Report option will allow for this. It only gives ‘User Statistic’ data. When we tried creating a new report for a ‘Users - Training Material’ New Custom Report, we are able to filter to our surveys however it still only gives ‘User Statistic’ information.  Is it possible in Docebo to automate the survey responses in any way?  

I’m quality testing some test questions and had myself enrolled and took the exam. I found I had a setting I needed to adjust (random question vs. in order of test set)..and now it’s greyed out and I cannot adjust. I removed myself  as the enrollee (and there were no others) and even cleared cache, but I cannot get the settings to open up for editing again.  How can I get this open to administer again? Thanks!

Hello Everyone!I am looking for some help/guidance.  We’d like to use a csv to enroll a number of users into a session and set a validity date that is active from a date and time and active until a date and time.Now I totally understand what needs to be entered for a Username, Session Code, and level. The field “active until is already there so I know if I want to set the validity period, I have to add the field “active from”. According to the knowledge base article “Enrolling users in courses and sessions using CSV files” those date fields are formatted YYYY-MM-DD HH:MM:SS and the default format of the date is UTC. Now I can also add a column for timezone but according to the description of the timezone field in the linked article it doesn't impact the results, see below:Expressed according to the IANA timezone database (Europe/Rome, etc…). If not specified, the default format is UTC.This field is optional and for informational purposes only. It does not impact the enrollment start or

Hy there! I came across with several cases in which the user has completed the course (we have a date, the status is “completed” and they have a certificate), but the progress of the course is 0%, or 33% or 66%. We can’t tell why this is happening. I might have a clue, but would like to be sure if it’s something the platform does or it could be a bug in the tool.Has anyone experienced this as well?  

Surveys present great analytics when collecting student feedback, but sometimes we need to know who submitted it. Is there a way of doing this?

Hi,is it possible to “invite to watch” an asset posted in learning communities to a branch and/or sub-branch of users?  the only options I see is under “invite to watch” is either to a community or individuals. Thank you

Hi, Our training department is starting a customer podcast that we want to host on Docebo. Is there a way to post mp3 (or any audio file) to display in a player and display show notes for each episode? Or do you just have to link Docebo to a podcast hosting site (like Anchor)? Maybe Manage Pages?I saw this Docebo blog post and thought it might be possible to host the podcast in Docebo, but I just cannot figure out how.Thanks,Andrea

Is there an easy way to see which pages a channel is on? At the moment I’m having to manually check each page. Can it be done with API’s?

Does anyone know what the lock indicates … between the uploaded to CR and Active icon? I can’t find anything in the CR or in the course shell that clues me into what this means, and I haven’t seen it on other courses in my platform. 

I have a “Users - Learning Plans” report scheduled for the 1st of each month. Between the 6/1/2024 report and the 7/1/2024 report, it appears that 200+ users are no longer included in the “In Progress” status when I filter the Excel file. Reports up to and including 6/1/2024 showed many users with a status of “In Progress” and a completion percentage of 0, which meant they were working on the first course of the learning plan (or at least so I thought). Starting with the 7/1/2024 report, there are no users in the report with an “In Progress” status and completion percentage of 0. Spot-checking some of the 6/1/2024 user-specific reporting for the In-Progress/0 users shows that they haven’t started the first course, as if their progress may have been reset somehow, but I haven’t verified whether these users had actually been working on the first course prior to this change.Did something change with reporting in a recent update that would explain this? I can’t tell what happened otherwise

We have our compliance and cyber security trainings in Docebo, and we have had a couple people let go, where we had to provide proof of their trainings. For future reference, if a user is no longer using the LMS how long do we have before their information is gone or is it stored indefinitely? 

Hi - I have manually entered a new certificate for an employee. Upon trying next to find the Archived Certificate - i was unable to do so - where have they gone?

We are using iframe with Google Forms into an E-learning course for a skills assessment and there are multiple forms to fill out. This gives the user more flexibility to go back in and out to complete each section but unless they click on this SUBMIT button at the bottom of the form. Unfortunately, once they open up each section, there’s a notification from Docebo in the platform that says they’ve completed the section successfully - and that’s not messaging we want them to see. Is there a way to turn that off? 

Hello,I’m a super admin and new to the Docebo platform. I am trying to run custom reports for our monthly ILT session using the Sessions Statistics report type. But I noticed that once the session ends, the number of “Users Completed Session” is removed from the number of “Users Enrolled Session” - > is there a way around to keep the numbers under “Users Enrolled session” to showcase the actual event level enrollments for that month? The attendance is automatically marked present if the attendees join the session. Thanks for any guidance!

Hello There, Recently i set up a notification for Certification Has Expired event to send out an email notification 30 days before a certificate expires. I hit a roadblock because we are managing a few certifications within the company and some certification has a validity of 2 years and some don’t. The issue is the 30 days notification automatically applies to all certifications but i only want to set up email notification for 1 certification and not 5 of them. Other users who have existing active certification receives the same email content but the email content is not referring to their active certification at all! I have checked with Docebo support and according to the support team, it is a bug. i am surprised.  Any recommendations?  regards,Will.   

Hi there!  I’m really struggling to figure out how to display a set of courses that are mandatory for a user to complete.  We can assign the days of validity or end date with a soft deadline but it doesn’t stick out, and there doesn’t seem to be a way to differentiate between those courses that are required of them, and courses that they self-enroll in to complete at their own leisure.   The Pages tasks widget - “display upcoming deadlines” only displays deadlines for courses due dates that are in the future (not overdue), and then when there isn’t something in the future, it tells the user they’re all good, when they actually have courses past due, sitting under Not Started or In Progress.   The Pages channels and catalog widgets does not allow a display that filters out courses that are already completed.   What do you do to differentiate for a user, their mandated/required/mandatory or assigned training from self-paced self-enrolled training?   Appreciate your experience and ideas w

We have a channel that is visible to only 1 user group. The channel widget is on our default home page, but the users who don’t have visibility to the channel are seeing a “whoops nothing to see here” error. I’ve scanned through channel related articles, but any recommendations? I think my best option is to create additional pages, but I want to keep that structure as clean/efficient as possible. 

What are the restrictions and limitations for linked content on Channels?  For example, adding an external link to YouTube or Vimeo allows the Learner to watch the video within Docebo, however, posting a link to a video from LinkedIn, redirects the Learner out of Docebo and onto a new tab. I would like to add links to online learning “games”, but want the learner to stay on the tiles page so they can easily add comments and ask questions.

I was wondering if anyone knows if you can add more detail to the leaderboards (design, store information, ownership groups, etc) If so can you direct me in the right direction to do this? Thank you!