Product Q&A

Is there a way to unassign a course from all learning pathways?Currently, I can only see how to unassign a course from a learning pathway one at a time, and there is no ‘select all’ option.I need to remove a course from over 100+ learning pathways.Any ideas on the best way to complete this?

Can someone provide the API Call to extract the names/emails/usernames of users enrolled in particular Courses?We need to this to set up a database for a ID card company to extract these details from Docebo to provide the users access via ID cards..

Does anyone know how to resolve this error? I have tried everything! I’m trying to add a test from training material to a course and am getting this every time.   

Happy Friday!!In my company, we’re looking for tools to help our Business Leaders and Managers plan for the future. We’ve identified skills that our employees should have, and have the training to go with these skills to increase competency at each level.Our challenge is to find the correct tool to aggregate everything into, and pull out reporting that shows which employees will best suit upcoming projects.In a discussion with Docebo, Skills Management works from the User side. Managers only get involved once the User has chosen their Skills.We’re looking for Managers to be able to assign Skills, and competency levels, to their team, so that they can project future resources for upcoming work.Can anyone in the Community point me to potential solutions? Any and all help, suggestions (Docebo or external solutions), feedback would be greatly appreciated!We have a soft goal of 2-4 months to find the perfect path! Than

Hi...I’m hoping someone may be able to save my sanity.We’re holding a sales conference and have created courses/sessions using the ILT function...so that our attendees know where they need to be. All courses/sessions are fine apart from one. When a user logs into the desktop version of your platform the specific session they’re enrolled in is absolutely fine and visible (as below):However, when they log into the Go Learn App they see the below:I can only think it’s a setting issue and I've done something differently when creating this course/sessions, but I’ve gone through and all courses appear to have the same settings.Has anyone come across this issue before? It’

We have gotten our people very interested in earning badges, and we’re using the badging inside Docebo as part of that.I know how to display to someone what badges they have earned, but is there a way to list everyone who has earned a certain badge?Part of the value of badges for our people is seeing their name on a list along with all the other learners. So they see if their friends, teammates, direct reports, etc, have earned a badge at a glance.Right now we’re using an HTML/WYSIWYG widget and just writing everyone’s name to display on a page, but if there’s a better way I know the clever Docebo community has figured it out.So what are you guys doing to display to the whole organization everyone who has earned a particular badge?

Can anyone explain why our Power Users cannot see all notifications?  I have a power user profile which has NOTIFICATIONS: CREATE, EDIT, VIEW.  and has access to edit the courses that the notifications are attached to and the users.They can see the course, they can see the enrolments, but the notification management area is empty.

Hello,I pulled a training material from the central repository to a new course i created, I am noticing that when I enroll a user to the new course its making them complete automatically. Any suggestions? 

Hello, Fellow Docebeans, First time post with a question for the community.  We have been using Docebo to power our learning platform for a few months now and are happily growing into our new system.  We predominantly run multiple sessions of the same course and a single learner will only take each course once.  Upon completion of the session, the learner receives a certificate of completion.What is the best way to set two criteria for completing the session?  We would like to ensure that all learners are attending each event, as well as completing all training materials. Thank you all in advance for your advice,Kevin

Is there any way to create a report that pulls up the following: Time spent by user on a training material Training Material Publish Date

We have two learning plans:Learning Plan A (no CPE credit) Learning Plan A with CPE Credit awardedThe one with CPE credit awarded is an identical fork to the first one. We had to fork it because we charge a fee for the CPE version and also we award a different certificate template for each of the courses in it.When the LP without CPE credit was created, a mistake was made - one of the courses assigned to it was the CPE credit version. This was not spotted for quite some time, so we have lots of enrollees : )We want to keep the LP unchanged for those who already enrolled, but for those who have not enrolled, change it so that they do not get enrolled into the CPE course but instead the non-CPE version.What is the best way to do this? I checked with Support and they mentioned equivalencies but I don’t think that would work here.Perhaps simply “hide” the CPE course and then add the non-CPE course? Based on some rese

Happy Monday to the whole community! 😎Today I have a question (and a request for suggestions as well) related to Channels. My main question concerns the customization of these channels: is it possible to change their layout (e.g. like the homepage) in order to sort the content and give order to the different materials? I would not like it to become a kind of "basket" in which various things are just posted , without any order or logic.Of course, advice on how best to use channels to share knowledge within the company is welcome!Many thanks as always to everyone for the support.Have a nice day!! 😉 Edo

Hi allI’m dipping my toes into Docebo Connect, and am a bit stuck on what should be a basic task. I want to get values from User Additional Fields, but the Get User by ID function does not seem to return them. It returns all of the standard user fields, but not the custom ones we have created.Does anyone from the community have any insight into this? Many thanks,Alan

So, we’ve recently bought into Docebo and during our testing have found that the integration between Docebo and Stripe seems to assume that the purchase is for ‘personal’ rather than ‘business’ use. Despite asking for a VAT registration number + business details.Not a problem? Well, actually it is. EU law says basically, if the sale is for “Personal” use, charge local VAT rate. That’s fine. But if the sales if for “Business” use, don’t charge VAT. The customer needs to manage it via the reverse charge mechanism. Here are the rules;UK VAT rules from UK Gov EU VAT rules from StripeSo, when payment details g

We’re looking at running multiple events with the same training material and notifications. At the moment the only way I can see of making it less confusing for participants is to delete the old event and only show the next one. This isn’t ideal as we will lose the participant information (I know we can download it, but it would be easier if it was still there).Does anyone know of a way to hide previous events (or sessions) so that the next users won’t see them but they can be accessed by learners that attended the session? As it’s a pain to duplicate ILT courses especially this one as it has quite a lot of training material on it, I would rather just reuse the same course.Thanks in advance

Greetings~ What is the number of files or linked URLS can be uploaded here? Thank you!

We have a couple of catalogues of courses (qualifications and leadership packages) that are deliberately not visible to users/powerusers (unless the user is enrolled a particular course) to prevent ‘unauthorised’ enrollments.However, at the same time powerusers need visibility over learner progression, particularly to support students in the qualifications programmes.We are looking to provide weekly reports to powerusers but as the courses are ‘not visible’ they also don’t show in the reports…Any ideas about how to create reports on ‘hidden’ courses, or a better methodology to prevent anyone other than Super Admins enrolling users that still allows reporting?  

Hallo,wir (UNIQA) sind in einer Evaluierungsphase.Ich würde mich sehr über Erfahrungen mit der Migration und Installation von docebo freuen.Liebe GrüßeHans Zebinger

Is there a way to remove the option for users of marking courses as ‘outdated’? We are having issues in which some rouge users are marking ALL courses as ‘outdated’ and its causing issues. Cheers, 

Is there a way to send a scheduled report to a slack channel versus email address?

When using DLI for an ILT course, are unique QR codes create for both the course and for each session? Or, are the QR codes the same for every session 

Note I can add 9 other valuesLet us say I add another value BIO SMIO (rhyme if you will 😂).What does that tell the logic for Automatic Groups? That the one field must have both values to meet the criteria? What if I change the operator to contains. Does that contains mean BIO SMIO or BIO Clinical Labs meet the criteria.I feel like I just may have been cooking a long way by separating out values for a field too often.

Can you upload a pdf/doc file as certificate in the Certificate Template.  Our org’s comms team have designed the template already.

Hello All,My team and I are looking to send out a survey (or notification with survey link) at the end of a live ILT after the ILT is completed and we’ve been struggling to achieve this. Can someone point me to a resource that details the process?I tried adding as a training material within the ILT but that won’t send a notification for the survey. For the notification types, “User enrolled in a course” is (maybe) the only event that gives me an option to schedule the notification for “after the event” and choose a day/time.Pressing questions:How can I attach an external survey link to an ILT and send out a notification with the link after the ILT or a course is completed by the learner? If the external survey link won’t work, what other options are there?For the ILT, we have new learners every month or twice a month so, using “user has passed an ILT session” would mean creating a new group or 2 each month.

Is it possible to assign just a lesson from a course? For example, we have an employee that goes through a course but in the future they need a refresher just one a certain lesson. So we would assign the lesson instead of the whole course? Is that a thing?