Product Q&A

Good morning all,Does anyone know how I can ensure that certificates are only awarded upon passing an e-learning course and if there are any settings that I can implement to ensure they can retake the course/test without manually reassigning it?

Greetings~For notifications where I, as the main superadmin, want to be the one notified/target, is there a way to set it up so not ALL superadmins get this notification. Thank you.

Greetings,Has anyone ever created a video course in Camtasia that has a clickable link to a document (that your company hosts)? If so, can you please provide me with some insight on how to accomplish this? Thank you for your time! ~B

When assigning users to an ILT session, the instructor is getting a meeting invite that the session for each user assigned to that session. So, instructors are getting hundreds of meeting invitations at once. Is there a way to stop this from happening?Our instructors only should be getting an invite for themselves and a notification that they are the instructor. 

Hello,I have been looking and cannot seem to find it.  Does anyone know if there is a way to show a learner the percentage of completed courses on the Learning Plan page?  We are using the new course player, and the page shows the number of courses complete (for example - 4 of 6 courses completed) but many of our learners also like seeing the percentage.Thanks for any tips or insight!

Apologies if this has been asked before. I searched for related questions and didn’t see a specific answer to this one. Can someone tell me the difference between Session and Event. I saw that it's important to think of the Course as a bucket that contains all of the learning material. I know events are for specific dates, but it’s almost as if they don't really need to exist since the Session does (aside from it being required by Docebo). Also, thank you for your patience. This my first time as an admin to an LMS. 

Is it possible to have an assignment that is optional for the learner? I only see the ability to choose the Learner Policy. Here is the scenario we would like to enact - Learner has the option of submitting a draft of their final presentation that will be reviewed by instructor and provided feedback. 

Has anyone found a way to extract the Catalog codes and names from a report? I can’t find a way to get that information other that going into each catalog and noting the information in a spreadsheet of my own making. If the Catalog page worked like the Learning Plans page, I wouldn’t need to do this, but it would still be useful to know how many users frequent particular catalogs.Thank you!

I am updating training material and it has significant changes. I need everyone to re-do the training so how do I do this so it resets their record from completed to enrolled?Is there also a notification that I can set up that will alert them?

Hello,I am doing some research on Surveys and pulling survey results. I was happy to find:Content Reports (NEW!):Surveys – Individual Answers. This report shows the individual answers to all the questions of completed surveys, in all courses. Please note that the surveys’ individual answers are identified by a unique ID and the user’s responses remain anonymous.In multiple places in Docebo help but I cannot find any information on how to access this. Has anyone used this yet? If so, where can I find it? Thanks!

If a course is marked as optional in the LP, the end of validity set in the course properties will remain? for ex., if a course has a validity date of 30 days but it’s marked as optional in the LPlan, the user will be late at the end of 30 days even though it is ‘optional’ in the LPlan? 

Maybe I’m missing something, but our managers want to see which specific questions their team members missed in a Docebo Quiz that is required for competency. This would help with remediation. The only way I see to get this information is in the Report for Training Material. To see this report someone has to be an instructor. I don’t want my Managers to be instructors, that would give them the ability to mess with Training Material. Creating a Custom Report only give visibility options for Superadmins and Power Users, managers are not Power Users. Is there no way to give Mangers the ability to view quiz results for members of their team?

 Who has a trick to hide this banner that loads at the top when publishing a rise course into docebo? Also curious, can you bypass this page?Thank you!

Hello, I’m sure I saw this on here a while ago but I can’t seem to find it now so if anyone knows where this is that would be great.Can you change some course “Enrol” buttons to say something different eg “Get your tickets here”? It would just be for ILT courses for one week. I can change the css if there is a way, just not enough of an expert on Docebo to work out what the css would be. Or can it be done in the Localization tool? Thanks

Greetings, I am experimenting with the import from .csv function for vILT courses & sessions. When it comes to assigning instructors via .csv file, you need “instructor_id” -- a numeric 4-digit code from what I can tell. But for the life of me, I can’t seem to find where to get this code.Has anyone else run into this and can shed some light?

Hello everyone,We have been using the observation checklist to assess the number of errors employees make in certain activities. Currently, we require the final count of errors made by an employee to be manually calculated. This involves the evaluator adding up the errors assigned to each question and then entering the total as a response to the last question on the checklist.Is there a way for Docebo to automate this process and calculate the total of errors automatically? Any insights or solutions would be greatly appreciated!Thank you, Andrés Rodríguez. 

Is there a option to see user traffic for certain Pages.  i.e. how many people accessed the Page post release?

Hi, does anyone know of any way in which you can set the course or session descriptions to always be showing the whole thing by default. For example, on the below it always starts on the show more button whereas it would be better to have it start on show less. 

Greetings~ I may have missed this but I want to make sure staff are getting total time credit for courses I am enrolling and marking them complete, after the fact, as the super admin. Staff record a VILT session and I receive the video files after it is over and the virtual attendance sheet. I create a video course and then enroll via CSV all those that attended live and then mass mark them complete. I see in a users personal summary that even though the course time is set to 1 hour, when I enroll them and mark them complete like this, they are getting no total time credit. My thought was if the course is set as 1 hour and I marked them complete, shouldn’t they get 1 hour of time? Is there a way to make sure the total time is included?

We have notifications set up to go out to all users upon creation already. We want a separate email to go out to Power Users with different information/instructions than regular users though. Is there a way to set up this same notification with event ‘User has been created’ but with 2 different email templates that go to the 2 different roles?

Our organization is still working on completing the structure of our Discover, Coach and Share. We have a lot of different resources we are filtering into the system and many require different access permissions based on branches such as internal content and external access. With this said, we are at the point where we may very likely be having 4 to 5 channels for product lines in our organization and each channel would house different assets types and information with varying privacy policies. Has anyone else had a similar situation? Is there such thing as too many channels? Will having too many possibly hinder the performance of the system? How will it impact the administrative functions? 

I am using the automation app to temporarily expire users who go on employment leave. The rule looks at the user's employment status (additional field), and if it is set to "on leave," then it sets an expiration date for the user - effectively expiring them in the system. We have another rule that unexpires them when they return. We do this to prevent users who are on leave and their managers from getting course reminders and notifications, which has become a major nuisance for leaders (and a major source of ticket volume for us). Naturally, this has created another challenge for us. At the start of each year, we run our annual code of conduct training. We enroll all users into this training via groups. Expired users, despite appearing in groups, are not enrolled. This creates a gap in our compliance as users on leave never get enrolled and never receive notifications to complete the training when they return from leave.  Right now, the solution is to 1) enroll folks when they return o

We published a course and it popped up on the user’s dashboard.The participant started using it. Then we found some issue and put it under maintenance.We don’t want to delete this version as of now . It shows as locked on the users dashboard.Is there a way to hide it.Any setting or CSS ? 

I do have a ticket open on this but I wanted to crowd source a little bit and see if anyone else is having this issue.  When I resigned my AAB file following the documentation and uploading the newly resigned app to Google Play.  The file is denied. When I download the build straight from docebo and don’t resign, it is accepted.  Has anyone else run into this? Is there a step that’s not listed in the documentation?   

Hey there!I can’t seem to find where to turn off this requirement at the registration page.