Product Q&A

Hey there!I can’t seem to find where to turn off this requirement at the registration page.  

Quick question for this amazing community:If we have embedded iorad tutorials in a Rise360 course which will then be exported and live in our LMS, will those embedded links still update? I have previously relied on LMS admin to deal with SCORM-things so this will be my first time exporting and uploading it myself.I simply want to know if I have to fix an iorad tutorial, will I have to repeat the export-import process? The URL will not change.I am having trouble phrasing this question appropriately for google but figured someone in here would know the answer already, thanks!

Is it possible to restrict access to an external page developed by an iframe?I used an iframe to show one of our BI dashboards within Docebo rather than from external sources or sharing link. I made it; the only concern is that the BI menu is available to all learners, which I don’t want. Any thoughts would be appreciated. 

Hi, We are a non-profit with multiple branches for different users based on profession. Is there a way to message specific users when we post new courses? Or is the Newsletter the only way to message out information to users?  If there is a message feature without having to create a newsletter, I’d appreciate some direction towards a user guide.  Thanks! 

One of my use cases in my organisation is to show activity outlines or courses undertaken on the training certificate. A learning plan could be made up of up to 7 courses - having a certificate for each one is ridiculous, especially if a learner has completed many different learning plans. We feel like the purpose of the Learning Plan is to show completion of the full requirement, and the LP certificate should reflect that. Is this possible?

I am trying to find a report that will tell me the most accessed course for the month.  Basically I want to find a way to understand what the users who accessed our training platform did for the month.  Does anyone know of any reports that can help me with this? 

  Did anyone else receive issues about the push notifications when they uploaded the latest version of the branded mobile app? I keep getting this notifcation and I’m not entirely sure how t oresolve it.  Hello, We noticed one or more issues with a recent delivery for the following app: REDACTED - APP NAME Version 6.0.0 Build 20339 Although delivery was successful, you may want to correct the following issues in your next delivery. Once you've corrected the issues, upload a new binary to App Store Connect. ITMS-90078: Missing Push Notification Entitlement - Your app appears to register with the Apple Push Notification service, but the app signature's entitlements do not include the 'aps-environment' entitlement. If your app uses the Apple Push Notification service, make sure your App ID is enabled for Push Notification in the Provisioning Portal, and resubmit after signing your app with a Distribution provisioning profile that includes t

What is the difference between branches and groups? Can a group be assigned to a branch? or would the only be a sub branch?

Hi, Is there a way to view the audit trail when someone downloads user profile information?Thanks.

Hi all,As Superadmins, do we have a possibility to see which users are currently logged on to the platform - i.e. without going the long way through audit trail?Thank you

Greetings,Currently when a new user is created they are not being sent an email. I believe it is due to the setting below. Is this true? Also, if I change the setting to “email” how can I sure it doesn’t send an email to all previously created users? Thank you for your time. BK    

Are there seriously NO short codes for observation checklist notifications? I feel like surely that cannot be right, but I can’t find any short codes for those notifications anywhere.

Hi How do I change the fields in the Billing information?  I need for our finance dept to have certain fields.  Is this possible to edit?

Can you edit multiple employees (for example changing who they report to) by uploading a CSV rather than going to each person? What is the best way to update multiple employees?

We have 20+ Power Users that help us get training information out to the departments in our organization. I thought a great way to get them a list of class locations would be to use course management, export session/event data - which includes location.In order to do that, according to support, we would need to enable “edit ILT” permissions. I don’t necessarily want to open that up for potential bad clicks / incidental course modifications.Is there another way for them to get an easy list of class locations in a spreadsheet, or other simple list view?

HIIs there a way to retrieve using reports, APIs or any other way, the last modified date for a user/course/enrollment? trying to improve our data analysis, and this missing piece of info is really holding us back. Thanks,

Why learners are not getting certified for the additional certificate attached to the course? The learner is getting certified to the main certificate but not getting certified for the additional certificate-Getting certified for the default certificate but additional certificate is not assigned to learner completing the course!

Hi there!  Is there a way to create a custom report which shows all users in the LMS and which courses they have completed without having to run multiple user or course reports?  Thanks for any help :)! 

Hello Docebo Community, I need your help and advice with regard to the training material - test. At this moment, we have set unlimited attempts for the user to pass, but we are curious about how are they actually doing on the first attempt. We are tracing the competency gap among our users, and it would be really helpful if we can get a report of all the user’s first attempt in any test/quiz in our platform. I am trying to to figure out an automated way to get this kind of report, without having to visit each course, then click on each user to see their breakdown and compile manually, definitely not ideal. Any suggestions?

I’m looking to create a test out option for our employees, does anyone have any experience in implementing this? Ultimately, we’re trying to provide an option for folks to test out of taking their annual training. So if they pass the test at the beginning of the training, they can bypass taking the 30+ minute training. I’m assuming this is something I’d use equivalencies for, but I’m unsure how to go about setting it up logistically.

Hello!I see that it is possible for a user to add an ILT session on their Outlook calendar but I don’t see Google Calendar as an option. Has anyone been able to automatically add an ILT from Docebo on to their Google Calendar? If not, do you have users sign-up for ILTs in Docebo and manually add it to their calendar? When an ILT is set to self-enrollment, and a user goes in and enrolls in an ILT, is the only way to let the user know that they are enrolled is via a notification? Are there any other ways to communicate that?Thanks in advance!!!

Hi,Is it possible to extract data that shows when a course's training materials were modified or updated?Thank you.

We created profiles for Power Users to create, edit and export Reports for Training Record purposes.  Our Power Users have access to all Users of certain Branches but Reports only pull Users that were in the platform at the time of granting access.  Users activated in the platform after the date of granting access do not pull into the Reports.  I have searched the Community, University, and reviewed permissions and cannot locate a setting or correction for this issue.Has anyone experienced this and were you able to find a setting so that when the Power User pulls a Report, it includes all Users at the time they pulled the Report, not when they were given permission?Thank you!

Is there anyway to make a checklist go to a manager for approval when it’s a training material in a course?  Or do you have to schedule the checklist by itself to have those approvals?

There is a “Suggested for You” widget underneath the information on a given course on its course page. I was wondering: Is there a way to incorporate this in a Channel? I know there are AI-based Channels, but these are working off of skill tagging. Is there a way to create a “Suggested for You” AI-based channel that recommends courses based on enrollment and/or completions? Thank you!