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Product Q&A

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3889 Posts

simone.yaghiInfluencer III

posted in Product Q&A

CSV User Upload Not Reactivating Rehires

Hi! I am working with the help desk and they also suggest I start the conversation here - Has anyone that uploads their users via CSV experienced the workflow not reactivating re-hires? For example, a user profile is inactive, but on the CSV as active (with same username, and the setting checked off to update information, and active = yes), but the profile is not being reactivated.

KMalletteHero I

asked in Product Q&A

ALL SCORM 1.2 courses not completing

I have an instance in the EU where ALL of my Scorm 1.2 courses are failing to complete. These courses are under their own country-named branch and use enrollment rules to assign courses. This works perfectly.These courses began as powerpoint files that were converted to Scorm 1.2 in Articulate 360 Storyline. I have used the following publishing settings, ALL of which have failed when tested in Learn:1. 100% of slides, Passed/Failed2. Trigger on the last 'Next' button to complete the course, tracking with both 100% of slides, and the complete trigger.3. Trigger on the last 'Next' button to complete the course, tracking with only 100% of slides4. Trigger on the last 'Next' button to complete the course, tracking only the complete trigger.5. Adding a new slide and an 'Exit Course' button with the button set to complete course as Completed/Passed when the user clicks the button, and tracking only the complete trigger.6. Trigger on the last 'Next' button to exit the course, tracking with 10

TaiSaxtyHelper I

asked in Product Q&A

Course Info Widget - will there be a version that works for Docebo 7.0 themes?

In the Knowledge Base, it specifies that:“This widget is available for the 6.9 theme only. The widget may not display or behave properly for platforms using the 7.0 theme.”Is there a plan to have a working version of this for 7.0? is this planned for a future release?

niccole.lirianoNovice III

asked in Product Q&A

TinCan Reporting

We are currently working on building a course using TinCan. We hope to be able to track how long it takes to complete the course, along with how long it takes them to complete certain activities, score, etc. in the file. We noticed that information appears under the reports tab in the course management section of the course (Reports>User Stats>Click TinCan file for the user). Does anyone know if there is a way to extract this data from Docebo?

ochangContributor I

asked in Product Q&A

Group manual enrollment not working

Hello Docebo Community,I’m experience issues with Group/Audience. I created a non auto group and enroll users manually. The users are present on the group member page but not in the user personal summary page. Is anyone else experiencing this issue?

NateCHelper I

asked in Product Q&A

Is there a way to tell if a user took a course on the mobile app?

Hi all. Just curious, this might be something that would benefit my team to know about in the future, but does anyone know of any way to check whether a user accessed a course via desktop, tablet or mobile device?Thanks,Nate

CrystalP83Newcomer

posted in Product Q&A

Allowing sites to add site-specific content to their sessions

Hi Everyone,I have responsibility to be the EHS subject matter expert for our LMS. For certain courses, when a location adds a session, is there any way to allow them to add site-specific content? For example: in Emergency Preparedness, we talk broadly in the course materials about having evacuation plans and understanding emergency notifications/alarms. If I had a location in Topeka, Kansas that needed to add in their site-specific evacuation map and description of their evacuation alarm, how would I manage that?I was thinking maybe in the course shell, I could use the “Training Materials” to drop in a file and name that file the “Site” xyz...So, for our Topeka example, I would have the site send me 2 to 3 slides that I could drop these slides as a file, such as, “Topeka Evac Map and Notification.”Just curious how some others may manage EH&S content for multiple sites in multiple states.

sara.cramerInfluencer II

asked in Product Q&A

Can I get course "progress" labels to show in the catalog widget?

When looking at courses in the “My Courses and Learning Plans” page, we can see labels indicating progress in the course (title blacked out for privacy):However, on our custom Widget pages using the Catalog widget, we do not see the little labels (rounded corners due to custom CSS):Is there a way to see the labels in the Catalog? We’re having our users view the catalog because it gives us better visual structure for each day of training’s materials, but we keep seeing situations where the course isn’t technically complete for some reason, so we want them to be able to see when the course is “IN PROGRESS” to correct that. Thank you!

karilynnrussellHelper I

asked in Product Q&A

Customizing Report email

Is there a way to customize the report email? We want to provide instructions on how to interpret Subscribed, Enrolled, and In Progress because this confuses many who receive the reporting. Here is an example of the email we get below.

Matt270888Novice I

asked in Product Q&A

Where can I edit the New Course Page look and feel and banner

Hi everyone,New course pages I’ve exited the preview mode and now I want to edit the look and feel and also see what we can achieve with the banner also. But I cannot find where I can edit the course description look and feel.I may be missing something… Can anyone point me in the right ?

kceccoliniNewcomer

asked in Product Q&A

New Export Course Data feature: not receiving report

Hello!I’m wondering if anyone is having the same issue. Docebo just released a new feature in which you can export data from multiple courses (amazing!). I went through the whole selection process and received a message at the bottom saying that my report may take some time to process and I should receive an email once it’s done. I did this on Tuesday and still haven’t received a report (two days later). I’ve checked my spam/junk folder, still nothing.

michelebanksContributor II

asked in Product Q&A

Mass Action to move courses to a different catalog

We have 1000’s of courses that were added to the wrong catalog. Is there a method to mass move the courses to a different catalog?

MdubeyContributor I

asked in Product Q&A

Only one Superadmin can see Usage Dashboard??

We have a sweeping audience covering customers. partners and employees, and thus we have multiple superadmins to wrangle it all. Also some critical activities are still not available to Power Users - so we have to grant superadmin access to the owners of said activities.So why is it that only one of us can see the Usage Dashboard (this was also the case for the previous Active User report)? How can I make sure all of my superadmins can access this dashboard? Or at the very least, how do I determine which superadmin gets the lone access?

lsippellHelper I

asked in Product Q&A

Changing the Sample CSV

Is there an option to upload our own or change the sample csv file that is shown when uploading users?

dhallInfluencer II

posted in Product Q&A

"This user manages a team" keeps getting unchecked every few days/weeks

As the title says, I have an issue where Managers or Team Leads in my organization will have this option “unchecked” in their User Profile: I have to go in and check this box, and click Update, every now and then for several users, but only after I’m notified it happened. When I turn it on, it does automatically populate “Users” that report to them so I’m not concerned about having to fill that out, it’s just annoying because it removes the “My Team” option from their menu in the LMS. Has anyone else encountered this and figured out how to get it to stay on?

dr.reinhardtContributor II

asked in Product Q&A

Register a user to multiple course all at once

Hi,I would like to know how we can register a user to multiple courses at the same time without repeating the process for every course, one by one. Thank you!

becca.crumbContributor I

asked in Product Q&A

Is there a report that allows us to pull all ILT courses scheduled by certain instructors and how many people are registered?

GeorgeKContributor I

posted in Product Q&A

Can't download Training Material Statistics report

Two issues both related to Training Material Statistics reports.Downloading a Quiz report returns with an empty CSV/Excel doc even though I have hundreds of users.Downloading the Training Material Statistics report for the course survey keeps returning HTTP status code 500, as seen from the screenshot below.

mooboughNovice II

posted in Product Q&A

Batch status training material?

Hey hey, Is there a way to make some training material optional and other training material mandatory within a course? Related but maybe not, is there a way to batch edit training material status instead of going one by one to status?

stolljnNewcomer

posted in Product Q&A

Auto Enroll from Waitlist Weirdness

We noticed some weirdness with session waitlists in ILT courses. We have tested and confirmed that if a learner switches the session they enrolled in (we’ll call it session A) while on its waitlist to session B, the auto enroll script will automatically enroll someone from the waitlist in session A to the session. This happens even if the max number of seats in the session has been reached and results in enrollments appearing higher than the max. It appears that the auto enroll functionality is triggered by switching from the session regardless of the learner’s status (waiting or enrolled). I believe this is broken as the session max should never be exceeded. Anyone else having this problem? BTW here is a recording showing the above happening on our platform:https://player.vimeo.com/video/840159565

joymiegarciaNovice I

asked in Product Q&A

Option to put course length beside the course title

Is it possible to also include the length of the course (timeframe) on the list of assignments? Our users would like to be able to see at a glance how long each training will be so that they can manage their time and eventually encourage quicker completions.

v.carNovice I

asked in Product Q&A

Mass restrict domains

We use the restrict domains field to allowlist domains for our users to self-register. As a result of a platform migration, we’ll soon have hundreds of domains to add. Does anyone know of a way to add these domains en masse? I’ve tried separating the domains by comma and semicolon, but neither are working for me.

monica.cheekHelper I

asked in Product Q&A

"What instructor is assigned to what session/event" Type of Report

I have searched and consulted with Docebo on this one. We put our instructor names in an additional field. Within the course properties > details - What is the benefit of putting the name of the instructor in the session instructor field? Is there a report that exports that info? The reason for my ask is that we had double-booked an instructor for the same date and time without knowledge. One of our other instructors saw the conflict when she was pulling her attendance info for the 2 days. I tried to find a report that would give me what instructor is assigned to what session/event and couldn’t find anything. Support gave me a work around; however, it’s not a pretty export and I have to do some major clean up. Just wondering….thanking you in advance for your input and insight!!

michelle.franzContributor I

asked in Product Q&A

Skills Management - Editing Custom Skills

Based on what I’m reading in the help guides I should be able to edit skills by clicking the ellipses in the skill’s row. However, I’m not seeing the ellipses to do so. I only see the unassign option.Is this a change in skill management or am I missing something?

xzbdnContributor I

asked in Product Q&A

Can we anonymize user identity in the Comment/Forum/Discussion?

Our users log in using their company email addresses as the Single Sign-On identity. We’ve noticed that when users post comments in the Forum/Comment widgets within the courses, their usernames appear as their company email, which reveals their identity. As we work with multiple clients, it is essential to maintain user privacy and ensure that their identities remain hidden from on another. Is there any way we can anonymize these usernames, without having users manually create a identity-hidden username? Is it possible to randomly generate usernames for the forum purposes? Any insights, recommendations would be appreciated!

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