Product Q&A

Hi How do I change the fields in the Billing information?  I need for our finance dept to have certain fields.  Is this possible to edit?

Can you edit multiple employees (for example changing who they report to) by uploading a CSV rather than going to each person? What is the best way to update multiple employees?

We have 20+ Power Users that help us get training information out to the departments in our organization. I thought a great way to get them a list of class locations would be to use course management, export session/event data - which includes location.In order to do that, according to support, we would need to enable “edit ILT” permissions. I don’t necessarily want to open that up for potential bad clicks / incidental course modifications.Is there another way for them to get an easy list of class locations in a spreadsheet, or other simple list view?

HIIs there a way to retrieve using reports, APIs or any other way, the last modified date for a user/course/enrollment? trying to improve our data analysis, and this missing piece of info is really holding us back. Thanks,

Why learners are not getting certified for the additional certificate attached to the course? The learner is getting certified to the main certificate but not getting certified for the additional certificate-Getting certified for the default certificate but additional certificate is not assigned to learner completing the course!

Anyone having issues running background jobs or any of your customized reports?  I’ve been trying since yesterday - finally got what I needed.  Today, same issues - I’ve cleared cookies/cache and no luck.

Hi all, We offer various different levels of membership subscriptions to learners but we’re currently handling payments for these outside of the LMS. We’ve just configured Stripe so I’m keen to set up as much as I can in-LMS. Looking to get the opinion of someone who is familiar with subscriptions please as to what would be the most straightforward way of setting things up for the following scenarios: We currently offer subscriptions that vary based on what learning users have completed, e.g. one of our subscriptions is £50 per month for a select group of learners, but once they have completed a specific learning plan, we discount this to £30 per month. To replicate this on LMS, I was thinking - set up two subscription models and two groups, then move learners from one group to the other based on enrolment status? Is this something that can be changed dynamically, or do users needs to unsub and resub at the new price point?

Seems to be barely loading on our super user end. Anyone else having this issue too?

Hi there!  Is there a way to create a custom report which shows all users in the LMS and which courses they have completed without having to run multiple user or course reports?  Thanks for any help :)! 

Hello Docebo Community, I need your help and advice with regard to the training material - test. At this moment, we have set unlimited attempts for the user to pass, but we are curious about how are they actually doing on the first attempt. We are tracing the competency gap among our users, and it would be really helpful if we can get a report of all the user’s first attempt in any test/quiz in our platform. I am trying to to figure out an automated way to get this kind of report, without having to visit each course, then click on each user to see their breakdown and compile manually, definitely not ideal. Any suggestions?

I’m looking to create a test out option for our employees, does anyone have any experience in implementing this? Ultimately, we’re trying to provide an option for folks to test out of taking their annual training. So if they pass the test at the beginning of the training, they can bypass taking the 30+ minute training. I’m assuming this is something I’d use equivalencies for, but I’m unsure how to go about setting it up logistically.

Hello!I see that it is possible for a user to add an ILT session on their Outlook calendar but I don’t see Google Calendar as an option. Has anyone been able to automatically add an ILT from Docebo on to their Google Calendar? If not, do you have users sign-up for ILTs in Docebo and manually add it to their calendar? When an ILT is set to self-enrollment, and a user goes in and enrolls in an ILT, is the only way to let the user know that they are enrolled is via a notification? Are there any other ways to communicate that?Thanks in advance!!!

Hi,Is it possible to extract data that shows when a course's training materials were modified or updated?Thank you.

We created profiles for Power Users to create, edit and export Reports for Training Record purposes.  Our Power Users have access to all Users of certain Branches but Reports only pull Users that were in the platform at the time of granting access.  Users activated in the platform after the date of granting access do not pull into the Reports.  I have searched the Community, University, and reviewed permissions and cannot locate a setting or correction for this issue.Has anyone experienced this and were you able to find a setting so that when the Power User pulls a Report, it includes all Users at the time they pulled the Report, not when they were given permission?Thank you!

Is there anyway to make a checklist go to a manager for approval when it’s a training material in a course?  Or do you have to schedule the checklist by itself to have those approvals?

There is a “Suggested for You” widget underneath the information on a given course on its course page. I was wondering: Is there a way to incorporate this in a Channel? I know there are AI-based Channels, but these are working off of skill tagging. Is there a way to create a “Suggested for You” AI-based channel that recommends courses based on enrollment and/or completions? Thank you!

We are currently in the process of launching a new eLearning course and we want to give the learners 90 days to complete the training.  I know how to do this using the course validity. However, what we would like to do is lock the course for those who haven’t completed it, meaning they would have to be nominated again before re-enrollment.  We would like to keep the course open for those who have completed it though so they can go back and access the material again. In short, we want... People who complete the course within 90 days to have lifelong access.People who fail to complete in the time to lose access. Is there a way to achieve this without manually removing users from the course when their time is up?

Hi there,I was using the 'Type' filter in the Central Repository to filter out all my video content. This works great! However, I want to take it a step further. Is there a way to identify only Youtube content for example? The Video filter seems to find all kinds of video material in the system.   Thanks in advance, curious to see if there are ways to do this.   

I’ve had a MAC OS user say they are unable to see the left hand main menu - pop-up blockers are off for the site. Any ideas?

Has anyone run into the problem where the Enrollments Sync just hangs up and never stops? This is a problem because we can receive notifications from Docebo for FAILED syncs, but not for syncs that start but never stop. What happens is we realize weeks have gone by that training records are not updated. Then we open Docebo and see that the Enrollments Sync is still in progress. Docebo Support said that we need a Salesforce developer to configure a notification within Salesforce to notify someone that the sync started but never completed.

We’re going to implement course satisfaction surveys (yea, we’re a bit behind the times 🤣) and I know that I want to use a local survey from the Central Repository. Building the survey is no issue. And I’ve gotten the Survey - Question Answers report to publish correctly.I’m confused on the following:I want a local survey because we want information about each course, and we want the learner to complete the SAME survey for each course. But how do I know WHICH course they have completed it for? Since it is a local survey, won’t my reporting be a mess? Like all responses to all surveys just in one report? For APIs - I know the API wants a ‘poll ID’ but I can’t find where to get that info. Is that the same as Survey Completion ID or Question ID that I can pull from the Survey - Question Answers report?Thanks!

I can’t find a way to see what I have allowed a user.  It could be courses, learning plans, or subscriptions.  I want to check that I am giving the correct access.  There must be a way.They would not have enrolled yet, so I cannot use the User Summary and the reports all assume the person enrolled and provides that status.  That doesn’t help.(I have external customers, partners, and internal users, so important I am not giving away things for free that I shouldn’t be).Does anyone know of a way?  I don’t see any prior threads in the Community, so maybe I am missing a feature somewhere. 

This may be a long shot, but I’m looking for some CSS help. Through extended enterprise, we have public catalogs with courses for sale. In the course info, there are these tabs: I’d like to use CSS to add in a custom tab. Does anyone know if this is possible? Thank you!!

I export a full user report (approx 31k users) once or twice with no issues. I check the boxes I need and click Export XLS file and it works. I get this message and an instant download.Today, when trying to run a full user report, i get this message and email. I tried running it with less users and got the same message. Anyone else?  

Does anyone know if there is an option for a user to access while in Docebo that will let them unregister, deactivate, expire, or delete their own account if they no longer wish to be registered.