Product Q&A

Hello all,We have a need to assign to a specific Branch everybody that creates an account using the Self-Registration page.  Currently, we have the Branch Code input enabled and every single user adds the same value over and over.   Is there a way to fix the value or any other configuration to ensure that all users are part of the branch?I thought about creating groups instead but that is not currently an option due to legacy configuration/data.

Is there any way to add a “Question and Answer widget” on an ILT session. The Docebo help pages are contradictory. This page says you can add a question and answer widget on an ILT course. This page says you can’t add the widget on ILT courses. I can’t add one to an ILT course so I assume the second one is correct, has anyone found a work around?I’ve looked at the forum but the UX is awful so I don’t want to use that if possible. Has anyone tried to embed a Q&A widget using the iframe? Is it even possible?

For example, say I enroll a group with three users:Person A - Enrolled Person B - Enrolled Person C - EnrolledThe users complete the course:Person A - Complete Person B - Complete Person C - CompleteTwo more users are automatically assigned to the group. What happens if I enroll the group again from the course management area? Is the enrollment data preserved for person A, B, and C? Or, will it get reset by new group enrollment?Results 1:Person A - Complete Person B - Complete Person C - Complete Person D - Enrolled Person E - EnrolledResults 2:Person A - Enrolled Person B - Enrolled Person C - Enrolled Person D - Enrolled Person E - EnrolledNote: I already have an enrollment rule set up, but for some reason it didn’t trigger for a small number of users. Thus, I am lookin

Does anyone know why this error message and issue is occuring. I had recently updated Articulate to their newer version and this error started occuring when I had overwritten the Scorm. I have rolled back Articulate and republished the course to LMS scorm but it is still happening even when not overwriting a course but when adding as a new scorm and assigning to a new course. Thanks 

Hi Everyone,Our Company has implemented Docebo for both external and internal users for LMS training. For internal users the access is provided through Okta via SSO. But for external users, the Docebo is accessed through an iframe on our customer portal hosted on Salesforce (please see below screenshot for your reference).As you might have been aware that google chrome is retiring Third Party cookies starting Q1 2024 and completely disabling it by Q3 2024. When disabling the third party cookies, the internal users were able to access Docebo as the platform is directly accessed. But the external users cannot access the Docebo as it is implemented as an iframe which leverages the Third Party cookies for functionality. We are working with Docebo support team on a resolution for this, but I just wanted to post here to see if anyone else faced the same scenario and has a potential solution for us. RegardsGuru

Is it possible to create a custom report to show all branches and associated branch codes in Docebo?  If this exists can someone detail those steps as I have not found a means to do so.

A quick question:You enroll people in a learning plan.  That LP has courses in it.You establish a course enrollment message to fire off on enrollment (not the LP message).Will the course enrollment message do its thing because of containership?As in - by enrolling in an LP you are also enrolling a person into a course(s).  

Is there a maximum amount of time for the delay of a notification trigger, when sending an email notification for a course completion?Use case: Send a reminder email 36 months after learner completed a course to remind the learner to revisit the course and re-take it.The UI doesn’t throw an error even if I put in a duration like 999999 weeks, so I am curious if anyone has tested the delay functionality and gotten reliable results for a delay of up to 2 years. 

Has anyone successfully used the external training app recently? Anyone feeling super helpful and want to test theirs?I have successfully used it in the past to test, but now that I am ready to upload all of my data I cannot get it to work. The .csv appears to be formatted correctly. I can import the file and see all of the data on screen, but as soon as I click ‘Next’ everything disappears, never to return. 

Hey Community,We are receiving complaints from some clients who are unable to export a custom report from the platform. When they click on “Export” they are stuck and there are no background jobs created… We’ve analyzed the issue and it seems that a web socket (wss-eu-central.docebo.cloud) is the main culprit. One client was able to solve the issue by creating an exception for this web socket on their HTTPS Proxy. We are currently checking with other clients if this would also solve the issue.And now my question: What change is causing this issue? Are others also impacted by this? This has only been recently observed and we are struggling to offer an explanation to the client other than this is a new web socket…🤔 

I feel like I’m missing something really obvious. I want to run a report with information about users that are enrolled in an ILT course but have not selected a session yet. Every ILT report seems to filter only on those with sessions and I don’t see any options to include those in the course but without a session. Thanks for any help you can provide.Amee

Hi Community - Just wanted to share, see if anyone has had similar experiences.We have an employee user base of 4,000 users.We have Power Users responsible for their departments and approving self enrollments.Twice now, we have had the system allow a Power User approve an enrollment for an employee not in their assigned resources (branch). The response from support is, looks like a fluke - sorry we don’t know why… Or our needs this can be highly problematic.Has anyone experienced this or something similar?

Hello,I have some learning plan courses displaying as separate courses. I do have the setting to hide the courses in a Learning plan but they still are displayed Any suggestions? 

Might be doing something wrong, but is there a way to view/enroll/unenroll courses that a specific user is linked to? For example, if you have an employee who not longer works at the company and you want to bulk unenroll them without deleting their account entirely.Not sure if that’s even possible, but figured I’d ask.

Hi all,If a client doesn’t have a code for their branches (they use cost centre code to their employees) in their HRMS, can we still do CSV Automation into Docebo without these values, including no branch code path and branch name path?If not doable, do you have a suggestions on how we can rectify this?Thank you. 

Here is my question. I have a branch that is dedicated to users that were created by mistake by our data team.Right now we have about 40,000 users in this branch and I’m can’t find an easier way to remove them. Only method that I’ve found was through User Management, selecting 9 users from that branch at a time, then when I reach 500 deleting those users. Then doing this about 80 times. This is very time consuming and we cant go over the 500 users at a time, since it will not work and error out.  If any of you have any tips or other methods of mass deletion.Thanks

Ecommerce transactions showing Euro by default in Production even for CNY and other currencies. Its properly showing in Sandbox but showing default EUR for all transactions for all countries, can someone please suggest the code?

We just created a new badge and enabled sharing to LinkedIn and Facebook. Has anyone figured out a way to track how many people have posted their badges to social media?

Happy New Year everyone! What a new challenging start this January. I have been working on paring our Docebo account with Zoom 3 and it took me an afternoon and I am still stuck. This was my emotion evolution 🤣☹️😭In the past, we integrated with Zoom 2 and it was less challenging. We followed this KB article: https://help.docebo.com/hc/en-us/articles/360020079780-Docebo-for-ZoomBut we are in 2024 now and The integration with Zoom version 2 will reach end of support on December 20, 2023 and end of life July 17, 2024. 😅For the Zoom3, I am working on building the app first because nothing exists now. The screenshot indicated, I have passed the local test phase to beta test and now ready for app submission. 

Never mind - figured this one out.  :)

DocebiansCurrently, users have to click at least three times to access courses or content material. This process is not only cumbersome but can also be demotivating for users, especially those seeking quick and easy access to educational resources.A significant improvement in the user experience would be to simplify this navigation process. This could be achieved by implementing a more intuitive and accessible interface, where users can quickly access courses and content material with just one or two clicks.I wholeheartedly support the proposal to enhance the user experience on Docebo @erin.brisson @niccolo.servidio 

I’m experiencing issues with ILT creation using Zoom. I am wondering if it has anything to do with the updated course page? I was able to set up multiple events before upgrading and now, even if my Zoom V3 shows it is paired, when I try to set up new events, I always get a server error once I choose the event host and can’t get access to the templates created for the webinar. 

Is there a way to prompt someone to select whether they are a manager when first signing up, or to toggle on being a manager in their profile so that others may label them manager?I understand if this doesn’t exist but figured I’d ask!

Hi everyone, I am experiencing issues with the platform, EMEA based. Is anyone else experiencing the same issue? I can't even contact the chat functionality, I have created a ticket.Thank you!

We’re having an issue (reported to Docebo) that we can’t send some html emails from the course to enrolled users. We can send simple ones but the more complicated ones won’t go and it says internal server error. These emails will send in notifications and the newsletter. So does anyone know any reason why they won’t send from the course? The Docebo support team have replicated the error with our emails but also at the moment don’t know why they aren’t working.