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Product Q&A

Ask questions and get answers about Docebo products.

3,629 Posts
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MLColesonNewcomer

asked in Product Q&A

How can you get current data in a report? I want it to represent now, not 5 am.

lrodmanGuide II

asked in Product Q&A

Is there a good way to enable power-users to bulk enroll their users in a course they don't own?

Is there a good way to enable power-users to bulk enroll their users in a course they don't own?The users have access as learners to a course that I own that power users do not own.I can do this myself or have the power-users send me a csv to run, but I would love to enable them directly. For example: I own the course Sales 101. Judy at Long and Foster wants to enroll her new agents in Sales 101. Judy does not own Sales 101, and cannot, since she has course edit permissions to create her own courses. She also wants to enroll those users in Sales 102-110 and Service 101-108. I could make her a learning plan for this specific instance, but if I have a variety of users trying to do a variety of enrollments, we have an issue. I could make two profiles per power-user, one for course creation and one for reporting and enrolling, but we use SSO so this would be not just messy but messier. I’m aware there’s a long-standing idea to fix this issue of power users needing to create and edit SOME c

lrodmanGuide II

asked in Product Q&A

911! My EE users are now getting blocked from mobile app access. I can get in fine through non-EE.

911! My EE users are now getting blocked from go.learn app access. I can get in fine through non-EE in go.learn and branded mobile app. I do know I’ve been getting notifications about docebo being noncompliant with google’s new policies and this may have come around to bite us. Anyone else having these issues?

DanielHero III

asked in Product Q&A

ILT course not completing even though progress is 100%

Hi all,I was hoping someone could help me out here. As shown below, I’ve created an ILT course but it’s not showing up as completed even though all the training materials are complete and progress is at 100%. The completion rules setting is set to “At least one completed session” and the session completion setting is set to “Training Material Based”. Am I missing something?Progress at 100% but not completed

elainethetrainerHelper I

asked in Product Q&A

How to identify users not in a branch (root branch only)

I need a way to identify users that are not assigned a branch, so I can review one of their specific additional fields and create the necessary branch. I have not yet found a way to do this - can anyone point me to a place to start?

simone.yaghiInfluencer III

asked in Product Q&A

E-Sig Courses as equivalencies

Can multiple e-signature courses be set as equivalencies in one learning plan? And someone be manually marked complete in an e-sig course?

zoe.johannsenNovice I

asked in Product Q&A

Report for Courses w/ no enrollments

I’m trying to figure out how to audit our course catalog. Based on our dashboard report for courses, there are many courses with zero enrollments. I’d like to pull a report that shows any courses with zero enrollments that have been in our catalog for quite some time. I tried pulling custom reports and more general ones to filter in Excel for ‘0 enrollments’, but they don’t show up. Any thoughts?

Teresa OInfluencer I

posted in Product Q&A

Channel content disappeared

Why is one of our eLearning courses disappear in a Channel all of a sudden? I remember experiencing this before and I contacted Support and they suggested to drag the Channel to the top to fix it. I think it worked but this time it just wouldn’t work. Anyone experiencing this as well? How do I fix it?

brandonmaldonadoContributor I

posted in Product Q&A

Users receive waitlist and locked message for ILT course

I created an ILT with 18 sessions. After I built the sessions, I used the CSV import process to enroll nearly 200 users into the course. About 20 could register for one of the sessions with no issue. Most folks are reaching out to share that they see the image below for the course. It appears locked, and they cannot open it to select a session. Is there a setting I need to adjust to unlock the course and allow users to register? I’m not sure why it would work for some and not for others.

tomkeNewcomer

asked in Product Q&A

Course with multiple tracks?

I’m trying to create a course that has multiple tracks to it. So a user can sign up for the overall course and then choose a track to follow. Some of the sessions would be common to all attendees, while others would just be for attendees that chose a certain track. I can’t figure out how to do that… anyone help?

lexiemilford5Novice III

posted in Product Q&A

What would be a good "swap" for Discover Coach & Share?

Our organization included Discover Coach & Share in our instance, but have learned that we no longer need or will use that functionality. Anyone have recommendations for a “swap” in terms of other features, etc., that would be great to learn more about?

StephSchulteNovice III

asked in Product Q&A

Hide Personal Performance Evaluation from Learner View

Hi,I am wondering if you can hide the personal performance evaluation from the learners course player page. We are looking for a way to add notes about leaners that are not visible to learners themselves. Other suggestions are welcome oh how we may accomplish this. Thanks in advance!

Gary JarvisHelper I

asked in Product Q&A

Has anyone found an API for listing NEW reports

Has anyone found an API for listing NEW reports? There is one for “old reports” /report/v1/report but I need to get the same for New reports, It would also be very useful to know when a report was last “run” so I can keep the list of reports current rather than have reports that were created years ago and never run cluttering up the system

lrodmanGuide II

asked in Product Q&A

Is there a way to put courses on a checklist?

That is, a checklist would include some items that are manually checked off, and some items that are automatically checked off - completing specific courses in the LMS

KTJDHelper II

asked in Product Q&A

This user was NOT unenrolled

We have a couple of users who have left the organisation and have been automatically been deactivated.These people still appear enrolled on a course, but we cannot unenrolled them. An error at the bottom simply says “this user was NOT unenrolled.”. I originally thought it was because they were part of a learning plan, but they have been removed from this plan so that can't be it. Any ideas?

Åshild StøylenNewcomer

asked in Product Q&A

Is it possible to set Learning Plan as completed?

Hi! I’m relative new to Docebo and I’m wondering if it’s possible to set the status for a learning plan to Complete for a user or a number of users? I find that sometimes it’s necessary to do this and it’s very labor-intensive to go to each course in the LP to set them as complete.

lrodmanGuide II

asked in Product Q&A

We want to enable the my-teams page for all users even those without org chart info

I want all users to be able to access the my teams page. is there any real downside to marking every user in my lms isManager=true? (API only action I think). I’m fine with the risk of end users being able to set each other as managers as a joke which is the worst thing they can do that I can think of.

lrodmanGuide II

asked in Product Q&A

Is there a non-csv way for admins to mark a user complete in multiple courses at once?

Thank you! They have trouble with csv.

anne.tempanyNovice I

asked in Product Q&A

Reporting on external Links added as an asset

HiWe are new to Docebo and wondering if there is a way to see who has look at a link that has been added to a channel as an asset? We can see the number of views but not a breakdown of who viewed.ThanksAnne

kbarreeContributor I

asked in Product Q&A

Additional Fields do not display under New Report but Displays under legacy Reports

Additional Fields are not displaying under New Reports > Customer Reports area but they do display. I asked help desk two times now but no results in getting additional fields to display in the New Report area.

lrodmanGuide II

asked in Product Q&A

Is anyone using mobile app, SSO, and remembering user sessions?

Basically after 2-3 days of inactivity, the app logs out.Works fine on desktop.

lrodmanGuide II

posted in Product Q&A

Looking to simplify my power-users' "user management" pages - what are best practices?

Hello, We have 5000 powerusers and 100,000 users across 600 companies in our Docebo.As we roll out, power-users are pointing out that people who have quit, been terminated etc show up in their user management page. I know we can deactivate members but they will still show up on user management and potentially reporting (if people run the reports without unchecking inactive users, which I’m sure they will). I was thinking of moving all inactivated users to a branch “former members” - which is also where I put branches for companies that no longer are members with us. I don’t want to lose completions data for those former members, even the terminated ones. I was also thinking of moving a large group of inactive members to another branch “inactive users” - and let SSO move them back to their proper branch on their next login. Would this work? SSO is mapping their branch code. We’d have to test this though.

lrodmanGuide II

posted in Product Q&A

Does anyone use a paid Postman plan with docebo?

https://www.postman.com/pricing/ It’s an API app. Very good.

karilynnrussellHelper I

posted in Product Q&A

What to learn to improve my experience with Docebo

I hope everyone is having a Happy New Year! This year I am hoping to optimize functions in Docebo and customize the appearance. What would be the best thing to learn how to do that? I see a lot of amazing things you can do with CSS. Do I need to learn anything else with that? I also would love to learn how to work with APIs. Do you have any course recommendations for either of these? I am thinking of finding a course on LinkedIn Learning as that is easily accessible for me. Any advice would be greatly appreciated!

lrenfrowNewcomer

asked in Product Q&A

Enrolling Users in Different Sessions

Hello, I’m new to Docebo. I have a 3-day ILT course. I’ve created the course, the session, and then the event. I scheduled an event for each day. I have specific people that I want to enroll on certain days for the course. I have only been able to enroll employees for all three days. Am I doing something wrong or is there a way to do this?

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