Product Tips & Tricks

We need to create a certificate that has the program content on the back. Currently, this cannot be done in the LMS. Does anyone have any idea how to get around this?

Hi, everyone! I am trying to determine what will work better for my team when a learner leaves our company (our instance of Docebo is internal only). It sounds like for access and experience of the learner, there is really no difference between deactivated and expired. It sounds like a deactivated user will retain their enrollments (and potentially trigger notifications if there is a validity period involved?) but it is not clear whether the expired one will. Also, both can be reinstated, which is important to us but not sure which experience would be better/easier or the pros/cons. Looking for advice on how they use these statues when employees leave their organization. Thanks!

Hi everyone! We are currently trying to find the best way to guide our detail-oriented (detail hyper focused) staff members along through video training in the clearest way possible. Once the video is complete, you get the green (or system colored) popup saying you completed the course, but it doesn’t easily return you to the dashboard or deliver a clear “you’re done here is the next step” message. We have created some tests of an HTML page with instructions and other additional ”lessons”, but I would love other suggestions for people with some very fixated mindsets!

Hello Docebo Community! We recently implemented Docebo Learn LMS and as part of the implementation process, course shells for previous learning sessions and e-learning modules were created and the course completion data was migrated over for our users. We want to hide these course shells from showing up in the search on the platform, as there is no training/learning content associated with them, as it was for historical/archival purposes only. How can we do this? Thanks!! 

We are planning to move from Classic Docebo to Eloomi. I would like to know if anyone here has already made this change.I have a few questions: How did the move from Docebo to Eloomi go for you? How much time did the move take? Did you have to set up many things again, or was it simple? Did you have any big problems or surprises during the move? What things got better right away after you started using Eloomi? Did you receive enough help from Docebo during the move? How was your experience with their support team? Thank you very much for your help. Any advice or ideas would be very useful.

We have different courses in different regions, all administered by local Power Users who have restricted permissions for their regions only. This should prevent them from being overloaded with courses they do not need to administer and also to avoid mistakes.The problem is, customers sometimes change their region or are trained in another country. The regional Power Users cannot see this in the user Personal Summary. Is there a way to make the full personal summary visible to all Power Users without having to assign them administrative rights for all courses?

Has anyone found a way for a leader to view a calendar or list of their teams upcoming class schedule?

My team is struggling with some scenarios where our Groups are not accomplishing what is intended. Does anyone have a recommendation of the best way to master/practice creating Groups using logic and how to test if you’re on target?Are there any DU courses? Any KB articles?Much appreciated!

When the browser window is maximized, the course image appears correctly. However, when the browser is resized, part of the image gets cut off or doesn't adjust properly.How can I ensure the entire image remains visible and responsive across different screen sizes or browser window adjustments? Is there a way to make the image scale or reposition automatically to fit the viewport?  When browser is maximized: When browser is resized: 

We have a use case where users need to interact with a checklist, checking off items as they go, without submitting it anywhere. Ideally, they can return to the checklist as many times as they want, see their previous progress, and pick up where they left off. Think of it like a grocery list: persistent, editable over time, and for the user’s personal reference only.Has anyone implemented something like this before? Any tools or creative approaches you'd recommend? I don’t think Docebo’s Observation Checklist feature fits this need, so I’m curious if others have used external tools or found workarounds using tests or surveys.

Hello everyone!I have recently discovered the existence of enrollment additional fields and am looking for some inspiration for how to put them to good use. Does anybody use them for creative solutions to problems? 

Hi everyone,We're currently reviewing how we handle archived courses and their enrolments in our platform and would love to hear how others are managing this.Right now, we've noticed that even when a course is archived using our internal process — which involves renaming the course (e.g. Z) Course Name ARCHIVED), changing the status to "Under Maintenance", and reassigning it to an Archive Folder — any associated enrolments still appear in users' learning plans (though they are locked). To streamline the learner experience, we're exploring the option of formally archiving these enrolments so they no longer clutter the plans.We've tested the impact and noted the following: Archiving an enrolment removes it from standard reports, as it's no longer active. However, archived enrolment data is still accessible in custom reports, provided filters and columns like "Archived Enrolment [Yes/No]" and "Archive Date" are enabled. Important limitation: Archiving is a one-way action — while learn

My team is preparing to roll out gamification, and we know it takes thoughtful planning to get it right.  I’m putting together a “game plan” and would love input from anyone who’s implemented gamification successfully. What key elements should we be thinking about during the planning phase?

Instead of recreating the notification “wheel”, is anyone willing to share examples of their notifications for:Course has expired  Learner has yet to complete a course For those that use these notifications, do you have one for managers and one for learners?

Hi all, I am looking for a way to display completed / not started or completed courses, but within a single catalog only.  What I manage to do is, I can use the widget on the home page to display all courses within a single catalog OR display all completed courses within ALL catalogs. Is there any way to combine these - display all in progress courses but just only within one catalog?  Background - we have quite a long learning journey with 5 different phases. I can display courses within one phase by displaying the catalog of that phase, however i would love to give the learners the opportunity to see their progress within a phase as well.Thanks for the support,Dora  

I have a rather complicated certification program in Docebo where users must complete a learning plan to earn a certification before they can have access to the next learning plan that will grant the next level of certification in the program.  I am creating a dedicated page for folks who are pursuing these certifications, and am stumped on the best way to display each level of the certification program.My ideal solution would be to find a way to display each class in the learning plan on the page as its own card catalog.  That way users can see all of the classes that are in that learning plan without having to have an additional click to get into the learning plan itself.  I don’t want to create a separate catalog for that page and put all of the classes from the learning plan into the catalog, because users have to enroll in the learning plan in order to complete it and earn the certification.  The learning plans also have a few enforced orders, so the catalog solution isn’t ideal f

Hi all,In the Teams Webinar, I want to mark the event as attended if the user spends at list 70% of the total time of the webinar in the webinar tool.In the Zoom webinar, it´s possible, but in the Teams Webinar not.My question is: If we use the product Docebo for Microsoft Teams, is it possible to configure the Teams webinar, like Zoom webinar?Any ideas? 

In my instance we use a lot of groups. Our groups break down into several areas; groups for our vendors (to isolate external companies), groups for our internal organizations, and lastly ad hoc groups created by admins and power users for reporting. Due to a recent re-org I needed to create a lot of groups, and this is how I accomplished it in Postman. If you haven’t done so, take the time to go through at least the first two of @Bfarkas Virtual Workshopshttps://community.docebo.com/events?tab=past&type=Virtual%20WorkshopThis will give you a basic understanding of the API and Postman. Many thanks to Brian Farkas on his hard work and everything that he shared that made this so much simpler.I had already created groups manually that matched what I needed. In the API explorer I then pulled list of audiences to get the UUID of one of the groups that matched what I needed to make. For this I used the GET /audiences/v1/audience endpoint.Then I used the UUID from my target audience to get

Has anybody found a way to filter this widget (Activity Overview)?What I’m being asked to show is this chart but with only our mandatory/compliance courses. Our employees want a quick simple view of what they have to complete instead of a broad overview of everything they have ever interacted with. Can it be filtered to only show progress in courses via a Learning Plan, Channel, or Catalog? 

We have run into an issue where we have a single course requiring multiple enrollment configurations running at the same time. This particular course is created in our platform via API and can not be duplicated (which is how we currently handle this situation).We opened a ticket with Docebo looking for recommendations and were told, “I was unable to find a creative solution to make it so that the validity period is dynamic based on multiple factors. You are able to do this with a CSV sheet, but that would mean you would need to upload a CSV sheet each time, and it would not be retroactive to future enrollments from that group. I did check in with my senior colleagues as well, and they have confirmed that this is not possible.” So my team and I are looking to see if any other Docebo client has run into this and determined any hacks to make this work.Enrollment criteria we are trying to establish on a single course:Scenario 1: One time enrollment of a group of employees assigned on a spe

Session Notifications vs Event Notifications - what are best practices? I am getting inconsisent notifications and the help articles don’t seem to say I am missing anything. Any suggestions on things to look for?

Our “My Home” page is set up with three widgets at the top with ads that change regularly. Is there any way to schedule updates to widgets on a page so that ads refresh on set dates?

HelloI would really like to change the LABEL (only) on the Username field to reflect a more accurate description of the data we’re going to use as the username. It is an industry-provided ID that I will validate prior to account creation. I know that I can change the username after account creation, but that’s confusing to the user imho.I looked in Localization, but didn’t find anything that seemed to be the right thing.Any tips?

Due to our branding and look color configuration, whenever anybody selects a response in a test question it highlights to red, making it appear like an incorrect selection.  We had a lot of trouble balancing our platform appearance with our corporate color scheme, so I’m really reluctant to start moving that around again.I’m sure it should be possible to override this with css, but I just can’t find the right elements to do it. I’ve been able to change individual radio buttons and checkboxes, but not the whole container, and not only for the selected response. @gstager you seem to be pretty much the king of css. Have you come across this before?Also, has anybody found a list of which elements are controlled by which branding colors?

When utilizing Docebo Creator training content that includes a quiz and scoring within the training material, the score does not appear in the report. In the advanced settings – Score & credits, there is no option to record the score. If the option “The score is generated by a training material” is selected, the author cannot enter the name of the material in the designated field. When the add button is clicked (to select training material), no materials are displayed. Additionally, if the “go to training material tab” is selected in the training material selection area, there is no way to add the material to the list. What am I missing?