Water Cooler Talk

Hi folks. In my world we are getting beyond the first wave of mandatory training that forces everyone through the gates which is a really great sign for us. Our usage is nice and high….a great story. We are looking to grow in the elective learning space, and I need a little bit of help.A little backgroundI am in the healthcare industry and typical to the industry I have found a training culture at our organization (Here is a reference on Training Culture vs a Learning Culture). We do have some hopes of making strides towards a learning culture, but I do know that one of the most important things is a crawl walk run model….so we will do it in crawl strides.We have batted around a few approaches and have come towards generating themes and a learning series for the year with a monthly release schedule.

I just made this Friday extra sweet for TWO community members as I just revealed the lucky winners of the $100 Amazon gift cards for completing the Docebo Community Health Survey by March 17. Is it YOU? Click below to find out!  

https://twitter.com/docebo/status/1504080311713415174?t=AKlFj1yPItF9Ji4IVhFaMw&s=19 

As an education provider in the Docebo platform, our organization would like to go through the accreditation process so that we can vet the quality of our learning plans/courses that we provide our clients. Does anyone have recommendations for a provider that they’ve worked with in this space? We are currently looking at IACET. 

Hello Community! I’m looking to manage career development paths through Docebo - does anyone currently do this? If so, how. Or does anyone have a good idea on how you would do this?  Thank you! Amanda 

Hello. We are using a Docebo learning platform where the learners have to download a Word document from the course, fill it out, and the upload it to the course.  Here’s the problem.  We are using Chromebooks.  We are able to download the documents to the Chromebooks and open them, using either Microsoft 365 and Google Docs.  The problem is, is that we are unable to edit the documents.  The seems to be some kind of text box on the documents preventing the students from editing them.  Any help would be greatly appreciated.  Thanks!

Hi All,I have been trying to create an email notification for when a learner has completed for failed a test. I have set this up with the conditions explained on the Notification Details spreadsheet that Docebo provides. However, when testing this the notification is never triggered (I’ve created 5 different notifications now and tested each multiple times.  I’ve checked/ triedAll test questions are currently single answer type. The Instructor to receive the email is definitely enrolled to the course with instructor status. All email address are correct.Any ideas on how I could resolve this would be of great help!   

Hello. We are using a Docebo learning platform where the learners have to download a Word document from the course, fill it out, and the upload it to the course.  Here’s the problem.  We are using Chromebooks.  We are able to download the documents to the Chromebooks and open them, using either Microsoft 365 and Google Docs.  The problem is, is that we are unable to edit the documents.  The seems to be some kind of text box on the documents preventing the students from editing them.  Any help would be greatly appreciated.  Thanks!

Background Jobs are broken once again. No one is able to do any task that requires a background job, which is most anything in the site. Ongoing for two days now. Clients are getting very frustrated. Please resolve this issue ASAP.

Hello, Our Power Users have been unable to pull accurate reports in over a week. New data stopped being pulled into custom reports starting February 9th. Docebo has started this is site wide. Is anyone else experiencing this? No update for resolution yet and customers are starting to get upset. 

Our organization is experiencing rapid growth with LMS offerings and we are unable to scale to the desire of the organization.   We are being asked to look at processes and procedures but also additional tools.   I am curious of those who are using content creation software and their experience with these solutions.   Has it helped your process in creating content for the LMS or does it bring more challenges?

Hi all,Do you ever wish you had more control over who was publishing courses and when? Would you like a report that showed the published date for each course?Do you administer an LMS in an organization where sometimes course developers try to get around quality checks and established processes?Are you working in a compliance-related sector where accidently published a course too soon could result in a non-conformance report or other compliance related issue?If so, then vote for my idea to restrict access to publish courses as a separate power user permission and to provide a publish date.Many thanks!

Trying to have a discussion to see if any other Docebo Admins are experiencing the 403 Learning Plan bug and my post was removed. Are we not allowed to post about ongoing bugs? That’s not right, please approve the post so we can discuss workarounds.

Hi everyone, can I quickly recommend subscribing to the Paul Wilson (founder of CaptivateTeacher.com) YouTube channel if you use Adobe Captivate and want ideas, hints and tips for using the software.https://www.youtube.com/c/Paulwilsonlearning/videos NB other sites and eLearning authoring tools are available - this is just a personal recommendation and not an endorsement by Docebo or Kennedys Law.

We are able to report on audit trail changes in the Sandbox environment but for some reason this option is not available in Production.Is there some way to enable this reporting option in Production so we can report on new courses created and who they were created by?See differences below: 

When we open a ticket with Docebo, sometimes our issues need to be reviewed by a Senior Resource.  This is great except, once it is in the hands of a Senior Resource, there is no visibility to what is actually happening on our tickets.  We don’t know if there are tasks associated with the ticket, or if anyone has been actively working on our issues.So the customer who opened the ticket has to bug the support person who picked up the ticket for updates.  The support person then has to reach out to who ever else, wait for a response, then when they have time, respond back to the customer.  This is time consuming and can allow for mistakes when relaying information.It would be nice to be able to review if there is any activity, for example tasks, notes or if other departments have to assist. This way we are not having to constantly request updates from the support staff that has picked up our tickets.  .  

What is everyone doing for instructors that need to evaluate test questions?I am struggling with how to best present to the instructor that they have a test waiting to be evaluated, and then how to get to the thing to grade it.Currently in the course management-->reports-->training material approach. The status shows as in progress, not submitted, so the instructor doesn’t know what is pending evaluation.

Valentine's Day may be over but sharing your love for Docebo can happen all year round. You can let others know about your Docebo experience by leaving a review here. But, we also thought we could have a little fun!The first 10 people to complete a review will receive a $20 gift card of your choice!All you have to do is reply to this post with the title of your review, or if you prefer you can send me a DM with the title and just reply to the post saying you've left a review. We can't thank you enough and really appreciate you taking the time to share your love for Docebo! Cheers,Rob