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Is anyone else finding that users get very confused when returning to a course that is required for a certification? We are finding that the following behavior is occurring rather frequently:User receives a notification that a certification is expiring User clicks the link provided in the notification and is brought to the certification screen User clicks the Renew option and selects a course User starts the course, but does not have the time to complete the course in one sitting, so they close the course To return to the course, the user is clicking the link from their certification notification - which takes them to the Certification screen. User restarts the renewal process, which archives the course they were halfway through and starts them over. These are compliance courses, which makes the user very unhappy. I realize that it is user error, but shouldn’t there be something in the system that pr

Hi Everyone! I am adding a video using the following code that I found here in a post (I entered the location of our video where the “#” is):<video width="960" height="540" controls="autoplay muted"><source src="#" type="video/mp4">Your browser does not support the video tag.</source></video>My problem is the video box will display, it will not play though? Any suggestions on what I’m doing wrong?  

Are you joining us on Wednesday for the very first Community Coaching session all about the API Browser? (Check it out below for more info)Have something you are dying to know? Ask below and I’ll make sure it gets covered!!Looking forward to seeing you there! 

We cannot get the password reset to send a link to our members who try to use it.    We have had Docebo for 18 months and opened a support ticket then with no solution.  Anyone else have this problem and how did you solve it?

Hi everybody, is there a way to delete the “no answer” option in a survey? Here’s a screenshot: (for no italian speakers, “no answer” is in the last box)  In Question Bank we wrote down only the three options as you can see (school diploma, degree, other) but “no answer” stood out. Any way to delete it?  Thanks a lot! Pia

Hi, I’m brand new to Docebo. My company is in the middle of onboarding and we are working on moving our data from another LMS.I searched on the KnowledgeBase but couldn’t locate what I’m looking for. Is there a way to upload a CSV with a list of users and courses they completed previously? This would be helpful so that data transfers to our Docebo LMS without having to enroll them and mark them complete manually.

I make an api call to get a Learning Object /learn/v1/lo/98 but I’m getting an error as below. Strange thing is that this works when retrieving Learning Objects for other courses so it’s not my permission level which is Superadmin. Are there some permissions that I’m missing?{ "name": "Forbidden", "message": [ "Permission denied" ], "code": 0, "status": 403 }

Good morning everyone,We would like to use a team email (we use Outlook) that we created as a "template" for all the notifications we send from Docebo. I've tried doing a simple copy and paste and also pasting the HTML code of the email but we can't visualize all the elements of the original communication (e.g. sources, external links, images, etc.).Does anyone know how to do in such cases to "convert" an outlook email into a template that can be used on Docebo?Thank you very much in advance.Edo

What are you doing to manage the ever growing lists of Groups?  Automatic groups I can handle, but we seem to have a lot of Manual groups that are likely a one-and-done enrollment?  Are you using a naming convention to call out one-time vs. perpetual manual groups?  Are you dating them?  What are the implications of deleting manual groups that are past their prime?  What happens to the Learners inside those groups?  If a tree falls in the woods… I digress.  I’m feeling delete-y but don’t want use an axe, not a chainsaw.  So, how are you handling your housekeeping?

Hi guys, I was wondering if anyone knew how to change the top level folder category in other languages from Docebo? I have changed all the folder languages: In English it changes to Keyloop but when I change my language to Italian it is still saying Docebo? Is it in the localisation tool and not under course category does anyone know?  Thanks 

Hey Docebo friends! Is there a way to only change the background colour of the description toolbar or even the icon colours? My manager insists on having it grey but I can’t read / see the icons. Below is what it currently looks like.  Appreciate any help - my eyes are so sore! Thank you 

Hi, Can someone please explain this to me?  “The session is marked as completed when the learner completes the training material set as test in the course.” Source: Creating and Managing ILT and VILT Sessions – Docebo Help & Support I can’t figure out how to mark any of my training materials as “test”. Does it literally mean using the Docebo Test training material? 

Hi everyone,Is there a way to assign an Observation Checklist to a group of instructors rather than a single responsible party?Here is what I am looking to do: We have a training team that will be certifying people through a practical evaluation. They are currently using a paper checklist and I want to digitize that process. I have created the checklist, scheduled it, and assigned it to a course. What I would like to see is any member of this training team to be able to go into this course and sign off on someone’s practical by completing the checklist. However, in the course itself, I can only assign this role to a Manager type (Direct, 2, or 3) or a custom individual (just a single person, no more).I attempted to set up my trainers as Manager 3, but this is an impossible task due to the size of the organization.I can’t even preview the checklist because when I go in, I get the following error message:

One of the choices in our test question has a superscript, and I thought using the tag <sup> could do the trick. It looks ok within the Question Bank, but when it’s being viewed on the test, the actual tags are shown as well:  I’m not very familiar with CSS or HTML coding, so I’m sure there must be a step I’m missing. Does anyone have a recommendation on how to fix this? Thanks in advance!  

Hi,I’ve made a few attempts to target the hamburger icon and change it to flat white with no success. Looking for code to do so. Thank you!

The add to calendar button doesn’t work for us. I was hiding it in the old player with this CSS:#doc-layout-action-buttons [aria-label="Calendar"] {display:none;} But I can’t seem to figure out how to do the same thing on the new course player. Does anyone know the class/ID that controls this, and what the aria labels are for the new menu? I want to hide the calendar as well as mark as outdated. Thank you in advance for your help!

OK, so all you CSS peeps out there...I have custom CSS that was created by people that are not me.  😀 Working on turning on Gamification and the layout when a user clicks on the trophy icon is not working. I know it’s my custom CSS because if I remove all of it, it display correctly.Can anyone help me determine what ‘stuff’ controls the Gamification displays? Image below is showing the issue… Thanks. 

Hello! Our team is delivering recurring vILT onboarding sessions in Docebo. In a nutshell, we have a single vILT onboarding course with many sessions throughout the year. When new hires join, we ask them to enroll in one of the sessions.  We need help tracking down folks who register for a session but do not attend. We want to follow up with these people to make sure they go back and register for a new session. The challenge is that users who are In Progress could be 1) users who missed a session or 2) users who are registered for a future session. Is there a way to differentiate between the two? Secondly, we want to use notifications to follow up with people who missed a session. We tried using the “Learner has yet to complete course” notification to set up recurring reminders to attend a session, but this also gets sent to users who are registered in future sessions, which was causing a lot of confusion. Has anyone else encountered this pr

Have you ever noticed our slide converter option get Stucks after we successfully load ppt/pdf file and click publish at the end? Page got stuck without showing the content is converted or not. Each time, I need to refresh the page to view the content is published.Is that the same for everyone or did I miss something?

Wondering what is the best way to deal with this scenario. I have an existing branch and users are assigned their learning plans.Now I have a large number of new users I need to assign to that branch. What is the best way to get the new users assigned to a learning plan without the existing users being assigned also.Would like to hear how the more experienced Docebo superadmins do this.

How can I be notified of known platform issues, e.g. platform downtime?

Hi. Does any one know how to get the notification “user bought a course” to include course id ?

Has anyone created a report/tool to display a users interaction with the LMS? I’m keen to look at what learners do on the platform from registered and then what they do next.I know the audit report for a given period can help a little, but wondering if anyone has done something more sophisticated. I most interested in which pages they visited, courses and enrolments etc.. over time. Like a website and the www server log can be analysed to produce useful reports, seeking something similar.e.g.user registered on platform user visited XYZ page user looked at course XYZ user looked at course ABC user enrolled in course ABC user visited ZYX page user updated profile user unenrolled from course ABC etc..

Good morning everyone, I hope you are well.  I am new to Docebo and I am encountering an issue I can’t seem to get past. I have created a ILT course, enabled users the ability to change sessions, when I preview the course without sessions added it will take me to the course page and will display the option to enrol but states there’s no sessions ( I knew this would be the case as I haven’t added them yet) however as soon as I add a course session, instead of taking me to the page I get a 404 error, Please see below.  What do we think I might have done wrong ?  I have tried to clear the cache, delete the course and start again but still encounter the same issue. Failed to load resource: the server responded with a status of 404 ()2223.3a121218b8664a5a.js:1 ERROR TypeError: Cannot read properties of undefined (reading 'filter')    at ci (3272.f2348c2ab8460fc1.js:1:5253741)    at Object.next (3272.f

I have an import and a export file running at 000 every night. it runs through AWS family transfer through SFTP into our S3 bucket. often, it times out. The file sometimes is taking hours to run - the time between when i have the rule schedule to run and the time i get the email that the “connection timed out”. Checking with our AWS admin, we dont have a timeout set. So 1 - why is it taking hours to send a 28mb csv report and 2 - does docebo have a timeout?