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Product Q&A

Ask questions and get answers about Docebo products.

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HawleyKaneDocebian

published in Product Q&A

[Q&A] October 2022 Release Readiness Webinar

For those that tuned in to the 2022 October Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, you can watch the recording. But first up! For anyone that may have missed the links we shared at the end of the session, here they are again! Docebo Release Schedule: https://community.docebo.com/news-announcements-40/updated-docebo-learn-lms-release-schedule-2022-2174 Enhanced Data Refresh post: https://community.docebo.com/news-announcements-40/updated-docebo-data-lake-2-5-automated-data-refresh-update-5119 October maintenance release post: https://community.docebo.com/product-updates/october-2022-mid-month-release-5308 Reports: Sending, modifying, and more! https://community.docebo.com/integrations-65/reports-sending-modifying-and-more-5180 Learning award winners: https://community.docebo.com/news-announcements-40/congratulations-to-our-learning-award-winners-5420 Let’s get to your questions! Q: Are there plans to add widget duplication t

liza2022Contributor II

asked in Product Q&A

Permission vs Catalog

Hi,I have setup course catalog and added courseA which are displayed on internal page only. When the learner is in the group which has permission to enroll and log-in as the learner, I can see the specified courseA in the catalog only. However, when the learner is not in the group which has permission to enroll and log-in as the learner, I can see not only the courseA in the course catalog but also other courses. Is there any configuration I am missing?

PaulaJarvisNovice III

asked in Product Q&A

How does Docebo Transaction run when Importing Enrollments from Another Course

We have Series LPs where the enrollees are manually added to the next series of Courses. How does the Transaction trigger from these “automatic” enrollments? There is not button to toggle to trigger the transaction. And we don’t store CC info. We are using Authorize.Net as our payment gateway. I can’t find anything in Knowledge Base or the Community. Any thoughts on how to 1) store a CC number and 2) subsequently trigger the transaction and receipt.

ktbadhamHelper I

posted in Product Q&A

Editing External Training

Hello! I come with a question about External Training. We currently allow our users to enter external training without approval. This seems to result in a situation where they cannot edit or delete external trainings. We’d like to have the option to allow full editing for them when it comes to those external trainings. I found this idea here: But what OP describes doesn’t seem to match what I’m experiencing.If we turn on approvals, users CAN edit and delete, but once it’s approved they can no longer make any changes to the external training.I’m wondering if anyone else has come up against this, with our need, and what you have done.An obvious workaround seems be that we turn on approvals, but then never actually approve anything which allows users to edit and delete at will. But does this mess up external training reporting or anything else I’m not thinking about?Love to hear others experiences.

KTJDHelper II

asked in Product Q&A

External training

Is there a way of renaming this page to ‘External/local training’? We want local department training to be recorded by the individuals rather than centrally, but at the moment the name makes it sound like you should only record training you have done externally to the organisation. Can it be renamed (I looked in the localisation tool and couldn't find a way)

lrodmanGuide II

asked in Product Q&A

Is there a good way to sell an external product in docebo?

We use a personality test called Harrison’s and sell it to our members at cost.In our old workflow we have a system where people fill out a form and get charged for it - and can check out as often as they want (e.g. a poweruser can buy this for 20 of their employees) I’m fine handling the backend stuff myself, but is there a way for me to put a form with a fee (or even just a fee) in docebo that isn’t a one-time purchase? Almost as if it were a cash version of the rewards shop. Worst case I’ll outlink or iframe the whole process, but it would be nice to put it in Docebo.

msantosHelper II

asked in Product Q&A

Certification waiver

Hello all, I have a situation here and I need help.for an employee to board an oil rig, he must have all valid certificates. In some situations, with the proper approvals, he may ship with some expired certificates (waiver certification). How can we deal with these situations?

maxhsbell1Newcomer

asked in Product Q&A

Manual notification expired certification

Hi all,Is there a way to set up a manual notification to remind everyone who has an expired certification?Thanks!

vegard.ofstaasInfluencer I

asked in Product Q&A

Customise Learning plan slideup panel

HiI would like to ad some more text like “Click her for learninplan”, or something like that, in the pink slide up panel in the picture below. Just to make it a bit mor obvious, and easy to revert back to the learning plan. Anyone that has a good solution for that?

ASykesNovice III

asked in Product Q&A

Thumbnail Mass Deletion?

Is it possible to perform a mass deletion of thumbnails...I don’t necessarily want to delete all of the thumbnail images but I do want to delete a lot of them and going through manually one-by-one is very tedious and actually causing my computer to crash because we have too many uploaded.I share my platform with other people who do not have LMS admin backgrounds and it’s become cluttered so I would like to do some cleanup.

Jennifer BuschNewcomer

asked in Product Q&A

My Community Channel Organization

I would like to ask if anyone has found a way to organize a channel within My Community. I am looking to build folders within the channel to better organize based off of topics. Any ideas?

haziehalimContributor I

asked in Product Q&A

Report on registered users that haven't been enrolled to any courses/LPs

Hello community,May I know how can I generate a report that can list down registered users that haven't been enrolled to any courses/LPs in the platform?Our client has close to 500 courses in the platform. Quite troublesome for them to check who else in their registered users that haven’t been enrolled to courses/LPs. They are also looking at this report to check against their Power BI report as it doesn’t seem to tally.Is there a way that we can generate such report, either directly from the platform or using API?Thank you.

KTJDHelper II

asked in Product Q&A

Docebo tracking

Is there any way we can get some analytics out of docebo? We create a homepage when we went live and it was a bets guess on how we though our users would want to find and enrol on courses. IM interested to know the pathways people are taking e.g. did they go through the catalogue, the calendar, or the search before enroling on a course. This would help us to rebrand and re-organise the content.

robynbNovice I

posted in Product Q&A

ILT Scores Not Displaying Correctly

Hi All,There seems to be an issue with scores in an ILT course not displaying (or reflecting) properly. This issue is 2-fold... In Reports of the course, the Score is not showing the score total of all of the Learner Assignments. There are a total of 5 assignments so the maximum score should be 500. An example – user A received the following scores: 80, 100, 100, 100, 85 and their total score should be 465. However, her total score on the main Reports page is: 280 In the Session Statistics the scores are not being recorded at all and all that displays is 0/0 Thanks!Robyn

IrynaContributor III

posted in Product Q&A

Learning plan with separate Webinar and e-course vs. ILT course

Hi everyone!I’m curious about your use cases and experience with the ILT.Our company is pretty new to Docebo, and I’m working on creating an experience where people would go through the live session, then self-paced materials, and one more live session.I’m considering creating a learning plan that would consist of ILT with only live session, then create e-learning and add self-paced materials there and, in the end, one more ILT for the live session.If you have done something similar before, could you please share your observations about the advantages of doing it like that rather than creating only one ILT with two live sessions?Thank you!

FionaMacelliNovice II

asked in Product Q&A

Can you search/filter for courses by user?

I have a particular user who is having trouble accessing their courses. They didn’t say which courses. Can I search Docebo by the name/user id of that particular individual to see all the courses they are enrolled in?I can’t seem to figure out how to do this!

TalitwNovice III

posted in Product Q&A

Tab focus button in WYSIWYG widget

Hello! I’m creating some WYSIWYG widgets to add multiple buttons to a single background. However, we flagged that these elements do not automatically add a focus indicator as required by accessibility guidelines. This references WCAG criterion 2.4.7 Focus Visible (Level AA). When I try to add the tabindex=”0” to the HTML and include the focus, Docebo’s editor strips it out. This is definitely an accessibility problem, and affects those not using a mouse to navigate the page. Has anyone come across a solution, or workaround, for this problem? I’m currently unable to make changes through the main platform CSS, so need to get the tab focus directly in the HTML elements on the WYSIWYG pages. Thank you!

Lisa DInfluencer II

asked in Product Q&A

Deactivated users showing in course sessions

Is there a way of automatically or filtering deactivated users from course sessions? I am aware that this can be done in the enrolment tab but wondered why if a user has been deactivated are they still present in the session numbers?

TrolandNovice I

asked in Product Q&A

Active Until Date Automatically

Is there a way to automatically add “active until” enrollment date based on the “active from” or some other date (365 days from active date, for example)?

lhubbardHelper III

asked in Product Q&A

Can Power users be granted Gamification permission?

I don’t see a way to do it, but won’t be the first time I’ve missed something.Anyone know if a power user can be given permission to manually assign badges in gamification?

rtomchukNovice III

posted in Product Q&A

Adding non-managers in My Team composer

Is there a way for managers to add users who are not managers to their teams using the “Team Composition for Managers” functionality, or can only superadmins associate non-manager users with managers? Currently we are associating Users with Managers via our user import CSV. Our HR systems only capture top-level managers. They do not pass along any fields showing the assistant managers, team leads, etc. We’re investigating enabling Team Composition for Managers to open up the My Team enrollment and reporting functionality to more of those people in soft leadership and assistant manager-type roles. However there doesn’t seem to be a point if these users won’t be able to build teams of the people they need to enroll in trainings. We don’t want our superadmins to have to manually manage indirect managers and their associations, because with nothing in our data feed, it would be an entirely manual process and would just be too much for an organization our size.Example use case: Rhonda is an

karilynnrussellHelper I

posted in Product Q&A

Can you pull the course calendar into a SharePoint or WordPress?

I don’t know if this is even possible, but we like the Calendar widget (Course Catalog marked as a calendar) and would like to add to a SharePoint or WordPress site. Has anyone tried anything like this?

NicoleHelper II

asked in Product Q&A

Docebo's dropdown list of GMT Time Zones - I need it!

You know the drop down time zones when you create an event? I want to get copy the entire list for one of my Teams who coordinate programs all over the world. Does anyone know where I can find this exact Docebo dropdown list?

lrnlabHero III

asked in Product Q&A

Automatic Course Recommendations - How does Docebo decide what to show?

Am trying to understand the logic behind the course recommendations...has anyone been able to understand what algorithm(s) are used to display recommendations to users? if yes, are there any ways to influence what appears to users?As admins, we often get these questions when the recommendations don;’t seem to make sense to certain users. Ii would be great to be able to explain, influence and perhaps change the recommendations offered to our users…I’d love to hear your thoughts. Thank you

KTJDHelper II

asked in Product Q&A

marking course completions

I don't know whether Docebo has updated in this are since we tested but we seem to get inconsistent results in regards to manually completing a course. Perhaps someone can clarify.I want to be able to manually go into a course and retrospectively add a completion date in. e.g. someone may have completed a course 2 months ago but for whatever reason they are not in the system. (e.g. they may have forgotten to sign the register). I can see that i can enrol someone and add an old date as the completion date, but sometimes it works and the user see their old date, but other times it doesn’t and shows todays date. Sometimes it works, but the certificate shows the wrong date. Is there a fool proof setting that allows us to set up sessions or courses that allow you to manual record the correct (historic) date of training.

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