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Product Q&A

Ask questions and get answers about Docebo products.

  • 4,087 Posts
  • 15,388 Replies
4087 Posts
Neil Patterson
Guide I
Neil PattersonGuide I
asked in Product Q&A
Ability to combine all training undertaken (whether internal or external) in a report?

Unless I am missing something, there is currently no easy way for a user to see all of their training in one place.  We do a lot of external training that users add themselves (for example attending relevant webinars, talks, reading material etc).  This is not controlled by us, and is a part of their CPD requirements to maintain their lawyer certificate.When it comes to proving to the regulator all of the training they have undertaken, they have to ask us to pull a report off (which means pulling off an internal and external training report and combining them).  Which is hard work for 1000 odd people.Short of using the APIs (we don’t have the skill currently to leverage these), is there another way a user can get their own as a report?

1042
Rosalie
Guide II
R
Contributor III
rloverin
asked in Product Q&A
Course Management: Enrollment Tab Columns

I see how to change the columns that display each time you view the Enrollment tab under Course Management. Sadly, Support confirmed that we can only have 9 columns available.Is there way to update the columns that display by default? For example, I’d like to have User Status always showing instead of Level since Level adds no value to the information the tab displays (at least for us). 

1075
Stephen.Barton
Guide II
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A
If I change a badge’s point value will it update everyone’s points for those who already have the badge?

Hello, I’ve been giving people 1 point per course.  Users say 5 or 10 would be more motivating. I’m cool with that.  if I change my course completion badge from 1 point to 5 points will it give everyone 4 extra points for their past completions? Or will all past point earners be out of luck - and more importantly, those past point earners would be at a competitive disadvantage.  make sense?

561
Daniel
Hero III
C
Novice II
ChristinaCNovice II
asked in Product Q&A
Allow learners to choose session with an instructor

We have a course that learners follow independently and then an instructor needs to observe them carrying out certain tasks in real time on an application. As learners go through the course at their own pace, it’s tricky to predict when we need to make instructors available. To make planning our side easier, we’d like to put something on Docebo that says “these are the dates/times that are available, choose one”. Only one person should be able to “enroll” for any given observation session.As the instructor only needs to observe the learner, there is no need for a webinar or teams meeting or anything like that - there doesn’t need to be any contact. Just a way to give options and have learners choose one and that option then not be available to anyone else.I can’t see an obvious way to do that in the platform. Does anyone have any bright ideas?

1406
sfrost
Helper II
Elisha Schoonmaker
Novice I
Elisha SchoonmakerNovice I
asked in Product Q&A
Logo at top of notifications

How do I change the logo at the top of notifications?

821
lrnlab
Hero III
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A
I thought I could do contests by cohort?

I’d like each of my branches to have its own competition for most courses in a monthCould have sworn this was part of the update

412
JEntis
Helper I
T
Helper I
tommyVanHelper I
posted in Product Q&A
Can you have multiple likert scales in one survey?

Obviously you can’t, but does anyone know any good workarounds to this severe lack of functionality?

942
jlreonal
Guide II
M
Helper I
mlubenskiHelper I
posted in Product Q&A
Past ILT Courses in catalog

Need some help on thisWe offer ILT courses once a month for different products and different topics.The course and any sessions or events are only offered once for the year, after that, it may not be offered again for the year or ever.However, that course shows up in the Course Catalog page for Instructor Led TrainingSince there are no sessions or events available for a user to select, this could be confusing to customers. They want to know why it is not being offered.I tried to mark the course Under Maintenance, but that removed it from view for others who completed the course. Those users who completed the course, still need access to the recorded training. How does everyone handle this or am I missing something?ThanksMichael

464
M
Helper I
Isram
Influencer III
IsramInfluencer III
posted in Product Q&A
My PU can not see or edit Additional fields. What am I missing ???

My Power User, cannot see (and edit) the User’s Custom Fields.  What am I missing??? Are these parameters ok?? @lrnlab @lrodman @Bfarkas @jlreonal @Annarose.Peterson @KMallette 

604
lrnlab
Hero III
R
Contributor II
robjardimContributor II
asked in Product Q&A
Change "ILT" to "Workshop"

Hi all, Does anyone know if we can change the term “ILT” to something else (like “Workshop”) where it appears on the LMS? Maybe some CSS code? None of our learners use this term so having it there is kind of awkward...if we can’t change it then that’s fine, thought I would just ask :) Thanks for your help,Rob

573
R
Contributor II
dklinger
Hero III
dklingerHero III
asked in Product Q&A
My Team? No way to sort by....first name / last name?

Um - I had a manager reach out and ask me is there a way to sort on first name last name in My Team. And I almost feel silly saying no.Am I missing something????Yes they can search - but not sort by name their team members?

423
Annarose.Peterson
Hero III
N
Contributor II
nichole.chandlerContributor II
asked in Product Q&A
Test Answers: Breakdown by question

I want to see a breakdown of test answers by question. For example, how many people missed Question 1, Q2, Q3, etc. to help guide instruction. I know how to get the report within the reports section of the quiz, but that shows me answers by student. Yes, I know I can use Excel but I REALLY thought to see the breakdown per question, I needed to use the Docebo Test option and it was available within the GUI (not as an exported xls doc).I see an “Answers Breakdown” button when using SCORM but that never seems to work (SCORM 2004 3rd Edition). Can anyone help?

8224
lrnlab
Hero III
H
HighlandNewcomer
asked in Product Q&A
Notifying Users when New Courses are deployed in Docebo?

I have a course I want to send an e-mail notification to all users and also automatically alert them after “X” amount of days that they have not completed the requirement. Is this possible through Docebo to trigger this. I cannot find a knowledge base article to show me how to do this..

351
JeanetteMcVeigh
Hero II
G
Contributor I
GeorgeKContributor I
asked in Product Q&A
Unable to upload MP4 file to courses

Hi guys,I have a set of recordings in mp4 files I would like to upload to Docebo and I keep getting the error:This video has been created with a codec that is not supported.Based upon this document and comparing my file codec information from the SS below I am using H264 for video and ACC for audio.Do you have an idea what is bothering Docebo?Cheers,George

4015
Annarose.Peterson
Hero III
chipmorris
Novice I
chipmorrisNovice I
asked in Product Q&A
Pending Users Export

Is there any way to export a csv of pending user data?  

531
DB_Rivers
Isram
Influencer III
IsramInfluencer III
asked in Product Q&A
Is there a way to know if the GO learn app is being used? How often ...How many etc..

I have a question about the GO LEARN app. Is there a way to know if the GO learn app is being used by my users? How often ...How many logs in? etc.. How can I get a report of that??? @Bfarkas @lrnlab @dklinger 

793
KMallette
Hero I
PathanSana
Novice III
PathanSanaNovice III
asked in Product Q&A
E-signature for Certificates

Does Docebo have a feature where you can DocuSign all the achieved certifications as valid for a User and send a link him by which he can download them at his end?

871
lrnlab
Hero III
M
MelvvinNewcomer
asked in Product Q&A
Background jobs queue

Hi, we have a question regarding background jobs. Does background job long queuing happen because of the cloud server or could it be the simultaneous report exports?

1101
lrnlab
Hero III
B
Guide II
Baskaran venugopalGuide II
asked in Product Q&A
PowerUser Role Utilization - Audit report

Is there a way to audit the Power User role utilisation? We'd like to run an audit report to see who frequently acts as a Power User and who doesn't. Based on the report, I'd like to revoke their Docebo PU access.I believe we can use “User report” to check when they access LMS using “User last accessed date” but it doesn’t help for PU role. Are there any related filters available for Power User role? 

491
jlreonal
Guide II
S
sga-elearningNewcomer
asked in Product Q&A
Stripe Configuration

We are just setting up our plat form and have linked stripe for our e-commerce.  The platform only allows you to put in a VAT inclusive price.  Does anyone know how to make the email confirmation into a VAT invoice?  I cant see anywhere to do this in Docebo so am assuming it would be in stripe, but I just cant see it.

390
S
julientrudel
Influencer II
julientrudelInfluencer II
asked in Product Q&A
Mobile app go.learn

Hello,I am trying to setup the mobile app (not branded) and when i put the URL in the go.learn app it says I am connected into the url but nothing else is showing. I dont know if there is anything else i should do because when I read about the topic it seems like putting the url should be the only option you need to do to be able to login into an account.Thanks

371
Isram
Influencer III
sfrost
Helper II
sfrostHelper II
asked in Product Q&A
How do you have badges show on profile pictures?

In this learning community, we have little symbols on our profile to show off how engaged in this community we are. How do we replicate that in Docebo? I’d really love to create levels for my learners and have cool badges learners can show off as they engage more with our community. I tried searching, but I don’t think I’m using the right search terms.  

180
sfrost
Helper II
lrodman
Guide II
lrodmanGuide II
posted in Product Q&A
How do you handle people who need to make-up an ILT event?

If a user misses an event in the session they chose for an ILT - talking longitudinal orientation cohorts here - it’s really hard for them to find and attend a makeup class and get credit for it. As far as I’m aware this would require admin action and assistance.  How do others handle this use case?

90
lrodman
Guide II
B
Novice II
BradEnglishNovice II
posted in Product Q&A
Reporting: Summary of completions across a catalog

I had a request from one of our departments to provide some usage info as part of a certification application.In particular, it’s the “percentage of total workforce across all company locations who received training to strengthen employee’ knowledge and skills specific to their work or their career advancement.”Any thoughts, tips, or idea on how I might be able to pull this data?

130
B
Novice II
S
Influencer II
Sgrullon12Influencer II
posted in Product Q&A
Compliance meet up

Hello, Would anyone be open to chat with me about compliance. My company is starting to strategize how to launch compliance training.  Thanks! 

161
lrnlab
Hero III

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