Product Q&A

Hi Docebo community,Instead of just manually downloading cert PDF’s and uploading them on LinkedIn, is there another easier way to do it from within Docebo? I know this functionality is available for badges but I’m looking for certs in general.Thank you!

Has anyone experienced an issue at the end of a course in the new course player with there being no options to get out of the course?We have found that our courses that were built in Storyline and had a built in Exit Course button tell us we’ve completed the course, but then only gives us a screen with an “x” in the top right corner and a Back to the Lesson (neither of which work). The top right “x” works until we click the Exit Course button we’ve built in. But once we click the Exit Course button, the “x” does nothing. This is the screen we get stuck on. Neither the “x” or “Back to the Lesson” do anything. We can and have edited courses we’ve built to get rid of the Exit Course option, so the top right “x” then works fine. However, I randomly checked a vendor built course that came from our bigger company and it ended up having the same issue. The only way to get out of the course page is to refresh the entire page, but our users won’t know to do that. We can coach on it, but that’s

Is there a way to remove the player controls from SCORM files so they can not fast forward through the video? When we upload a video, we have the possibility of selecting “Learners can only move backwards” to ensure they watch the entire video.Is there a method of doing this with SCORM files? Thanks! 

When you create a notification for Connect users, do you also create them in Connect domain? We have a Connect learner whom we enrolled from Connect domain, but the notification was created in Internal domain, received an enrollment link intended for Internal users. We did not have this issue in the past, is this something new, has there be an update, or maybe it’s the first time someone has flagged this concern to us?

Does anyone know if it is possible to set the font type for newsletters? I see that you can change the color and size of the text, but I can’t find a way to specify the font. Is this something that needs to be done in the source code? 

Hello! I have a learning plan of multiple courses. The courses have the same due date that are all set within each course since there is no option for soft deadline within a learning plan. But because the learner is enrolled in the LP the due date doesn’t appear on the course thumbnail like it would if they were just enrolled in a course, and their manager doesn’t see the due date or the LP shown as past due in ‘My Team’. Has anyone experienced the same and have a workaround?

Hello, everyone. In a digital world, my team needs to move faster. However, I’m surprised that there aren’t more tasks in the task list widget that apply to SAs and PUs. Here’s what I’m looking for:Let’s say I have 250 e-learning courses published. Our of the 250, I only need real-time information on 10 of those courses. When I say real-time, I mean that an individual (customer) completes e-learning and passes a test, then my team gets the score immediately. Next, (this is the important part), my team must perform an action for that customer (issuing software access) within two hours. That action is outside of Docebo. I’ve assumed that getting this information would be easier in Docebo, but the best I can do is schedule a daily report. There must be something I can put on my PU’s dashboard that addresses this need. Please...no APIs, code, or other solutions. I appreciate how talented ya’ll are, but I don’t have that capacity or budget right now. Thank you.   

Hi All,I have tried searching and not found my answer, so perhaps I didn’t put in the right keyword combination.We are only about 6 months in as a Docebo customer.For our legally required courses for our employees, there are occasional reasons why we want to mark their enrollment status as complete (perhaps they took a training class at a fellow institution we are counting).We know how to go in and change their status on the enrollments page, but I can not find anywhere that is available to put a note as to the “why” we chose to override it.   I would like to be able to document in the portal so that if I or the HR person are gone, it will be clearly documented why a hand alteration was done to their enrollment status to completed.It would honestly be even better if changing a person to completion required the user enter a reason for the change.Maybe I am missing something?Thanks!Scott 

Hi all! I’m a little late to the party on testing the new course and learning pages in Docebo. I had some questions specifically about the new course in catalog page:We used to be able to hide the course in catalog page and go straight to the course. It seems like this is no longer an option. Can someone confirm? Is it possible to customize the widgets on the course in catalog page. A number of our courses have descriptions embedded directly in the SCORM objects, so we do not have them in Docebo. This means we are going to have a bunch courses with blank descriptions. It would be helpful to be able to hide the description on a course-by-course basis. 

Is there a way to take videos “out of a course” and move them or assign them to a channel? We are redesigning some pages and I want to use the channels widget to make videos more accessible. Re: screenshot - I would like this widget to display all of the videos inside of this course.  

For those that tuned in to the 2023 August Release Readiness webinar, you knew these were coming!  If you missed it, don’t worry, you can watch the recording Docebo Learn Release SchedulePlanned Improvements for Usage Dashboard[KB] Usage Dashboard: Data in Active Users ReportInspire 2023 Event RegistrationDocebo UniversityProduct Research & DesignChange Course & LP Player ColorAugust 2023 - Mid-Month Maintenance ReleaseSeptember 2023 Sandbox[PDG] PeerBoard in LearnChange to Workato webhook URLsHow to find unique IDs in Docebo Learn via the User Interface (UI)DU Skills Course For those of you interested in seeing how to leverage one of the new API endpoints available for Skills (since I messed it up on the live webinar 🙂), here’s a quick video:  Now, let’s get to your questions! Q. I’d like to do more research on skills. Where can I go to learn more about this tool and using it with and for learners?Great question. Here are a few helpful resources to get you up-to-speed on Skil

Hello all, I’m wondering if there is any way, or if anyone has a workable method, to pull how long each user took to complete each assignment within a Course? My team runs a 3-5 week New Hire ILT Course and I want to try and pull individual completion times to gain some metrics on how long it is taking for each course to be completed on average for lesson planning. I haven’t been able to find a decent way to do this other than opening each individual assignment/module and then manually calculating duration based on the completion vs start date/time columns. Any help is appreciated, thank you so much! Jeremy

We are in the implementation phase of our relationship with Docebo and I am struggling to determine the best structure needed to accomplish our long term goals.  We plan to use the platform for everything from onboarding, compliance training, management training, general training, business line specific training (think sales, account management, accounting, ect) and eventually client/prospect learning.  Some of the training will be required, some self-enrolled.  Does anyone have pointers on setting up Branches and Groups?  Maybe something you learned after the fact and wish you would have done differently.Thank you,

Hello all, I’m wondering if it’s possible to have users enrolled in the same VILT session, but each user has different Courses assigned to them. For example, VILT has 2 users - A and B. User A is enrolled in the VILT with Course option 1, and User B is enrolled in the same VILT but with Course option 2 so that both can access the same Zoom link for attendance tracking? Thank you! Jeremy

Today was the day! Our team went live with our first instance of extended enterprise!! I want to give a special thanks to @KMallette for being our guiding light on this project, and @dklinger and @pmo for all of their contributions toward this success. Couldn’t have done it without your help. My question: When users go to the old URL, in this case lms.flpps.org , they can still login to their branch and see their pages. Is this supposed to happen. When logging in at their new EE (lms.flacra.org) everything also works there. I just don’t want them to even be able to view the old site. Is this possible? 

I have a PDF file that I would like to share as an Asset so they can download and print it, but it keeps uploading as slides. I've been told slides are the only thing supported as an asset, and a PDF can't be an asset.  If that is the case, do people convert their PDFs to better work as slides so users don’t have to scroll?  If I wanted it to be slides, I would have DESIGNED it as slides!I want to be able to add a widget to the homepage that allows them to click and download the file. I don’t want to require they open a course (which some find intimidating because “they are too busy”). We try to keep the widgets dynamic, spotlighting tips and tricks, best practices, new release information.  Sometimes I link them to a special review course, but sometimes I just want them to download the PDF.  Since I can’t link directly to content in the Central Repository, I thought Assets would be the answer!Do I have to send them into a course just to download a PDF?

Hi all, we recently implemented Docebo in our organisation, and 8 months in we are working through what our best options are for creating the most efficient Course Review and Maintenance Process. We want to establish a structured process for systematically getting course owners/SME’s in the business to review and maintaining their courses within the platform, especially with a specific focus on Health & Safety, and Compliance training. We have a lot of compliance training in our business, and currently there are about 1500 courses live.  If anyone has any ideas on how they currently use Docebo platform to support their Course Review and Maintenance Process we would be very grateful to hear them.  Thanks!

Anyone come up with a easy-to-manage workaround for the Manage Page page to find which menus a page is attached to?Currently I am putting the name of my Home page (the code) into the description, and/or impersonating a user who I expect to use that page (which is a whole other process in itself)I have added my vote to the Idea already.

Does anyone have a solution in which they allow their customer to contact their training operatiosn team from Docebo? Almost like creating a ticket.

I would like to upload a FAQ document with an option to add a search functions, eg. you just type in a specific word and the document offers you all Q&A than contain that word. In our case it’s useful, because the Q&A are often cross-course. I was told in the help centre that this does not exist for the moment. What do you think to add this kind of feature?

Hello amazing Docebo people...I have received a request to add a survey after every training material in a course (and for a lot of courses - over 100 courses).First thing that comes to mind is creating a survey in the central repository and reusing it, right...makes sense. But if I have to add a survey for each training material, then I need multiple surveys in the central Repository since I can’t add the same training material to any one course. Not necessarily one survey per training material, but one for the highest number of training materials I would have in any course (right now that is about 7, but could go higher). Survey 1 Survey 2 Survey 3, etc.Then put Survey 1 after the first training material, Survey 2 after the second and so on...Another thing - having a training material in the central repository named in a way to keep in straight in all courses also is a challenge since I can’t rename the training material in the course to be unique. So using 1, 2, 3, etc. is not great

Hi! Does anyone have any best practices for certifications? Specifically we have a region of employees who have various courses that expire in 1, 2, 3, 4, 5 years. I have the certifications and notifications set up, but does a certification expiring automatically re-enroll them in the course?Besides notifications, any general best practices or tips so our power users and employees can easily stay on top of their certifications?thanks!

We currently use the automation app to update/bring across our user data from our HR system (MHR/iTrent) at 2am-ish every morning. This transfer includes new starters who come across as new LMS accounts on their start date.We were hoping to grant LMS access to new starters prior to their start date so they could complete certain elearning modules, but have been told by MHR that this cannot happen via the automation app as new starter records prior to their start date are classed as applicant records and will not be created in the LMS?From what they are saying, it sounds like a Docebo issue and they have suggested I raise this as an idea on the Forum.Before I do this, has anybody else managed to do this via automation? We do not want to create accounts manually as we are a Local Authority and have a lot of new starters coming over to the LMS every week!

In the User Personal Summary Report, there is total hours.However, when I extract training material time (sec) from Custom Reports, the value is much higher than the Total Hours in the User Summary Report.Suffice to say, I divided the training material time by 3600 to change seconds into hours. Despite this, the number I get is marginally higher than the total hours represented in the User Summary Report.For my account, total hours on the User Personal Summary Report is equal to 214 hours and 4 minutes. However, from the extracted Custom Report, my hours are around 608.I would like to know why there is variance between the two and if I’m making any mistakes in how I get my time?

Hello! My platform pulls in user data from our HR system, which we use to automate group assignment.Is it possible to create group conditions based on null, blank, or empty values? By default, the system doesn’t allow it, but if wonder if there is a sneaky workaround for this. Our contractors are entered into our system with null values. If I can create conditions based on null values than I could create groups to separate contractors and everyone else.Assign to contractor group if X field is equal to null. Assign to everyone else group if X field is not equal to null.