Product Q&A

We are having some issues with Docebo Connect for some external users, when they first access via OKTA they get an error, but some can proceed without any issue. As a workaround, we create profiles for these users and that resolves the issue. But manual creation of profile is something that’s not sustainable. Has anyone experienced the same issue?

Is there some CSS or other way to adjust the fields displayed in the Calendar Widget?  Or maybe this is an enhancement?  Currently, the Calendar Widget shows the Session Name and Description.  The Description is too long to fit well in this position, and if a Learner wants to read the Description, they can click into the item to review additional details.  What would be more helpful in this view is the Course Name, Session Name, and Event Name (or title depending on how you’ve setup your system).  It would make more sense on the calendar in all three views.   If it can’t be updated for all.  Seems like there should be an option to turn on/off which fields to display (similar to My Profile).  The current view is not helpful at all for Learners and we should not have to duplicate the Course Name into the Session or Event references.

How can I send my user a Schedule of upcoming events?  Or simply PRINT out their My Schedule/My Calendar? Has anyone found a solution for a printable schedule of upcoming events?  I’d prefer to send notifications out monthly of what they have coming up.  But I can’t seem to figure out how to get the information in an email or a report.  Directing them to view their My Schedule/Calendar is still unwieldy.  The only options I see are export to Calendar (which creates a whole new internet calendar connection, not a legible schedule of events). They can’t print it out and hang it on the fridge!  And, yes, that is exactly what our users want to do.  

Hi there, I have a learning plan in place. This plan contains two courses and has a rule in place. You have to complete the first course before you are allowed to access the second course. For learners this makes sense, but for the teacher it doesn't. Is there a way for the teacher to access the second course without being forced to complete the first?   

As a company we are reporting on training data from 2022. For example, I created a custom report (courses - users) for all of our onboarding learning plan and courses. But I am not able to tell what data is from 2022 only. Does anyone have a recommendation on custom reports or best practice to capture data like this? Thanks!

Hi there, Does anyone know of a way to hide Learning Plan descriptions for learners? When they open a learning plan, I would like to only display the courses inside the learning plan (with no learning plan description on top). Thank you

Hi all! Wanted to get your thoughts on how you’re managing course progress % completion in reporting.  We recently added a CSAT survey to the end of all of our courses, which moved our total course objects/training materials to 2 per course. So each course now has a scorm file and a survey.  The issue we’re bumping into is that learners who’ve already completed the course prior to the survey being added to the course are now showing as 50% complete (1/2 objects complete). They completed the scorm but did not complete the optional survey.  In our reports, we now have a lot of users showing as completed for their user status but 50% on course progress. Do you have any recommendations on how we can show 100% complete for new learners who will go through the course and retroactively fixing this for those who’ve already completed? The survey is optional.  

We noticed that we have Learning Plans (LP) showing up under specific categories within the catalog that they are assigned.  Through the LP creation process, there’s no criteria that allows you to associate a category to the LP, yet somehow the LP shows up under categories vs just in the catalog. What determines which category the LP populates under?

I need to be able to run a report for Managers that shows them who is past due on their training.  Right now I am using the Users - Courses report and that is great except it causes panic when people don’t read it correctly.  It shows all assigned training and then lists “days left”.  No matter how many times I tell people to only focus on the people with negative numbers in that column, they still are not understanding.  Is there a better way for me to run a report that will show my managers and directors their teams delinquent training?

Hi!We have different Categories for our Safety Courses and our Compliance Courses.I have a site Safety manager that should have access to mark completions on Safety Only Courses. However, he wants to be able to SEE our compliance courses to track completion - not edit enrollment. We can’t give him access to mark compliance courses done, but he needs to be able to mark safety courses done. How should I set up his permission?If he doesn’t have assigned resources of the category of “compliance” he cannot pull a report himself since he can’t view those courses- right? How can he track this set of courses?  

Hello!We are just getting started with Docebo. My design coworker has created a very nice header to help White Label our account. It is designed in Canva. I have added Canva as an allowed iframe in e-learning. The system shows me that Canva won’t communicate:What am I doing incorrectly. Kris 

Hi there,Can someone give me their shortcut for finding out what modules has made up a Learning Plan? I need to find the codes to double-check the coursesHere’s what I’m currently doing:I click into the LP, then the prerequisites link:Which gives me the module codes…It works for 90% of the time and backfires when I only have 1 x course, I can’t see the module/course code that belongs to it.There must be an alternative way to get the information codes that make up a Learning Plan, no? What have I forgotten in my Docebo platform onboarding from last year?

Hello hivemind,I’m looking for your tips, tricks and experiences.We want to release some modules that belong to the same course over several weeks. We don’t want to create each module as a course and put them into a Learning Plan unless we can’t find another solution as it really is a course not a collection of courses. In other LMS systems I’ve worked with it is possible to add course material to a course but keep it locked until a certain date. This is visible to the student and they can see that there is a new module and what the date it will be shared is. It also keeps them from being able to complete the course. I don’t see this option in Docebo. You can hide it and you can set a date range that it will be available but if it’s not available yet it won’t be viewable to the end user and more importantly it won’t block course completion. Is there anyway we can control course completion so that people who complete the first module don’t complete the course because there will be anoth

I have a session/event scheduled for a future date. A user enrolls in that session. Why does that user have the option to “Start Learning now”? When I look at the course to see who has enrolled, I see several people that are in the status of “In Progress”. How can it be in progress if the ILT session is in the future?Is there some setting I am missing?

How are people dealing with applying US sales tax? I know that Stripe is a payment processor option - and that Stripe had a now deprecated integration with Avalara and other tax apps. Does the current Docebo-Stripe integration support sales tax calculation? If not, other ideas? Thanks, Doug

Hello,Via Docebo, we are offering courses that have been accredited. Once a learner completes the necessary coursework, I need to be able to submit a report to the accrediting body in order to grant the learner their earned credits. Each accredited course has a unique identifier (the UAN ID) which must appear in the report in order for the accrediting body to know which course the learner consumed. I don’t know where to store the UAN ID in a way that I can then later pull into a report. Currently I’m thinking the Code field might be the best option. Has anyone found a way to solve for this requirement? Thanks much! 

We utilize the Coach and Share section of Docebo to upload recorded webinars. Does anyone know if there is a capability through that medium to add closed captioning? I know that we can do it with a course, but I am not seeing an option to add a vtt file for the coach and share videos we upload. If not, does anyone know how we can embed the closed captioning into the video itself so we can upload the video (with the closed captioning embedded it in) to the Coach and Share section as just one file?

This is an observation that I’ve encountered multiple times with an option in Docebo. Whenever I change a Session Completion option from Attendance Based to Evaluation Based. Click on the “Save Changes” button and get a “Your changes have been saved successfully” message. Refresh my page and the options are saved. Come back the next few days and the option changes from Evaluation Based back to attendance based. Has anyone had any luck with figuring out the cause or maybe a workaround to get this to stay on my courses? 

INFOUser´s Training material  Report Course type: elearning-  xAPIMaterial -course -Set as not completed , even he tried several  times  Can anybody help me to understand  the following terms ?attemptedexperienced progressed     

Is anyone else having alignment issues with their slides or HTML pages in the new course player? The images will either be centered or left aligned, and sometimes text will extend and run on when it didn’t before.

Currently, we have configured our ILTs to have an enrollment deadline of 2 days before the session. We also have the waitlist feature enabled which bumps up learners automatically in the event that someone unenrolls from the session. I have two questions as it relates to waitlists and enrollments. Does the waitlist enroll users if someone unenrolls from a session after the enrollment deadline? If so, is there a way to control last minute enrollments into a session?

I am wondering if anyone else is having this issue or if you can test to see if it is an issue for you. (I have submitted a ticket with helpdesk but they are off for the weekend) All new ILT’s (including most recently created not sure how back) the enroll into this session button does not appear to work. Older ILT’s are working. The ENROLL button to the top right does work, but the Enroll into this session does not. I have been able to reproduce this multiple times under every browser. Is anyone else seeing this or have had this issue before? Any advice ? 

Hi,I am wondering if anyone has launched their Mobile Apps recently on Apple Store and Google Play Store? We received the app set up guidelines and app screenshot templates from Docebo a while ago but with technology updating rapidly, the screenshot template sizes are not reflecting the latest device display sizes. Anyone has any recent sources of app screenshot templates that you can share?Appreciate your help in advance!Thank you!!

Hi everyoneWill a newly created Group pick up users who already meet the Group criteria i.e. does the Group work retroactively or will it only pick up users who meet the criteria after the Group was created.We have just created a Group that will contain users who have completed a particular course.  Before creating the Group there were users on the LMS who had already completed the required course but they do not seem to be in the Group.  If the newly created Group doesn’t work retrospectively, how do I get the existing users into the Group?Many thanks

So we just turned on the Virtual Coach to have a play and we would love to understand what we can tweak in our Descriptions etc to influence the responses. If we ask for a piece of content on a specific topic which we know has a course with that topic in the title, and/or in the description we usually get linked to a completely different course that on the face of it is not the right thing. Obviously we can ask for something else but its not clear how the choice is made, or what weighting measures are used. If we can get a little more insight we can tweak our content to work better with the VC. We should not have to rely just on the users responding to the suggestions - this leads to frustration quickly and they will abandon their use of the Coach. Any Docebians able to shed any insight here? Thanks