Product Q&A

There is a notification for “User failed ILT Session.”  Does anyone know if this can be used if the user is marked “Absent” for courses where completion is based on Attendance?  I don’t see how to “fail” a user.  If this is triggered by marking “Absent,” can we update the documentation to be more accurate?  It is confusing.  

I am interested in hearing if any other users have found a way to FULLY bypass the course page/course landing page. We use custom built pages with custom content blocks and I would like to LINK the images and buttons directly to my scorm file (Rise)… is that possible? The course landing page provides us with no value and instead, users are required to click at least 2-3 more times to access material.

Hello everyone,I am trying to make a connection with Fivetran in order to handle some data, however I am not the subscribed user of the account in Docebo. In this case, the admin user can give me a temp-user and that will be enough, or will this user account be tied to the Fivetran-Docebo integration and needed permanently?Thanks in advance for the help.

Hello!We recently enabled Power Users to enroll others in one of the Profiles. The permissions we’ve given are Create and View. However, I’m seeing that when attempting to enroll people, those people actually go into “Enrollment to Confirm” instead of “Enrolled”...No max quota on course I see that there is the “Allow automatic enrollment from the waiting list when learners unenroll”, but we don’t want there to be an exchange of one person leaves another person enters, we just want everyone to be able to enter I see a Power User permission “Can activate enrollments”, but we don't want an extra step to activate enrollments, we just want them to be activated immediately. Is that what this does?Thank you for any help in advance!

Hello! I’m trying to update certification records in our system. Here’s the scenario:We currently have 1 certification (DOT General Awareness). We need to split the records into 2 (DOT General Awareness; DOT Function Specific) What I’ve already done: Audited the system to pull a report of existing certified Team Members.  Split the report into 2 (to separate out the two records).  I uploaded the new certification record and awarded the Function Specific certification. My Question: What is the best way to remove the users who have DOT General Awareness, without removing the course completion (the lessons are from the CR as those are pre-reqs for the new certification)?My thought is that I need to create a new course for the DOT General Awareness (as anyone in the existing course is being assigned that certification), then I would upload the files and add the certification to the new course and remove it from the old course, but I wanted some insights from other experts before I do it in

Hello! Does anyone know if it is possible to automatically assign all users from a group to follow a channel?

We have opted to use the Let's Encrypt certificate renewal, managed by the platform, for our two secondary domains. We originally purchased the domains through GoDaddy about a year ago and they are going to expire soon. Now that we are using Let's Encrypt for certificate renewal, is there ANY REASON why we should NOT let the GoDaddy certificates expire? Are they used elsewhere within the Learn platform or integrations? (I can't think of any.) Thanks!

Hello! I’m trying to see if there is a way to remove the time from the due date in automatic notifications. We use soft deadlines as they need to be able to access the training post launch, but want to show something is past due, and we use days of validity do any new team members are able to take the course and have the same time (i.e. 30 days) to complete the training. When using automatic notifications with the “expire_at” shortcode, it puts in the time of enrollment. The user has until the end of the day to complete the training, not that time, i.e. 9:00am. Any insights on how to remove or avoid this?  

Wondering if the screen record function in DCS captures a computer’s audio and mic. We are looking to have our employees record role plays and want to be able to listen to both sides of the call. Thanks!

Hi all!For the tests, can I set up a waiting period between test attempts without limiting the number of attempts?From what I can see now, I do not get the option for a waiting period if my maximum number of test attempts is 0 (the setting for unlimited attempts).    Is my option to just make my maximum number of attempts something ridiculously high?

Hello, Docebo Community! We only have internal users, meaning, that all learners are either current employees or contractors, and we are assigning mandatory compliance training upon hire, monthly, and annually. During the assignment windows, we’ve had users who have left our organization and therefore did not complete the course(s) by the deadline. I am looking for guidance on the best way to handle their enrollments and in a way that shows that they were enrolled but did not complete it because they left AND that can exclude their course completion progress from the course reporting/statistics. Currently, when the user leaves, we “archive” their enrollment in any courses that they haven’t completed yet and then deactivate their user account. I just created a custom course field and plan to start adding notes about when they left so it’s captured in the user’s course history. Is there anything else that is recommended that we do for this scenario? I’ve read that some people will “expir

We’ve been using an eLearning course created with the DominKnow One eLearning Tool for several years without issues in our old LMS. My internal team recently transitioned over to using Docebo.The course was built with a lot of branching as there are pretest questions to give the user the option to test out of some of the sections and some of the pretest questions are different than the quiz/test ones in the sections. There are 3 sections required to watch if the user gets all questions right in the pretest. In the final required section, the required video is being skipped over randomly for some users and for some reason users can’t use the menu to navigate back to the video. The user gets to the end and receives the congratulations screen with a passing score, however, some how they were skipped over the final required video, which is causing the module to stay in an in progress status and not get marked as completed. And the user is not able to go back to this video using the timelin

Hi All,How would I find what version of the GoLearn app we are currently running or does this automatically update when Docebo releases updates?Thanks 

I’m trying to assign a resource (branch) to a support team member. When I assign it, the Descendants box is checked, but after I assign it, it’s marked as “No” in the table. I don’t see a way to enable branch descendants.

In Central Repository, some of our power users are confused as to why retired courses still show active even though in the Course Management part they are retired and marked as such plus move to under maintenance.  Anyone else run into the same issue??

Has anyone come across Swagger or OpenAPI docs for Docebo? Hoping for something to import into Postman.

Hello wise Community,We recently launched My Team with a few external partners. As the super admin and project owner, I’d like to generate a report on My Team activity across the platform. What’s the best way to do this? Do I need to make myself the manager of all My Team managers in order to get a complete overview?Thanks,Cat

First, I've already created a group where all employees are automatically enrolled if their email ends with our company's name. I wanted to create another automatic group where when their email ends with anything other than our company name it moves them into a separate group. Is this possible and is there some type of work around required? I've tried user field email address is not equal to @xyz.com and it just says this email address is not valid. 

I have created a new group for employees with a certain ending to their email address. However, there are a few employees that i need to manually remove from the automatic group. How can I do this?

We created an e-learning course which has had 2500 completions.  We have now made the decision for it to be renewed every 3 years.  I have created a refresher certification,  and tried to bulk upload a CSV of completions.It works, except it hasn't calculated the renew/expiry date (even though that detail was in the CSV i uploaded).  Any ideas why it has work.  I now have 2500 certifications but without a renewal date.  

Has anyone done a validation for 21 CFR pt. 11 for the Docebo platform? We’re needing to provide this for our regulated industry and I’m curious to know if others have done this and what your experience is. 

I’ve seen some old questions on this topic (3 years plus) and ideas to introduce.. but have any of these come to fruition?I need to be able to report on no-shows AND (separately) cancellations from ILTs. As you know, there is a significant cost to these, so reporting is essential.

I have been building a lot of ILT courses in our platform lately and my colleagues running the sessions are wanting to know the difference and I feel like I am giving very vague answers. So I was wondering if somebody had a good answer to this. Both Subscribed and In Progress show for difference users that area all enrolled in both the course and the session I built.

Good afternoon,  Is there a way that managers can view the feedback from Instructors? I have gone through via My Team and can’t see that there is anywhere they can see the feedback/evaluations that instructors have given staff on their event? We would want managers to see the feedback that staff have received especially f they have failed so they can review their performance etc.  We have managers set up as Power Users with View Permissions for ILT Sessions, Courses, Enrolment and Learning Plans so not sure if there is anything needing to be added here?

Is it possible in a certificate to add the estimated average time from the course details? I see the short code for the actual time it took for completion, but we need average estimated time instead.