Product Q&A

My task is converting existing training content to SCORM for a partner of ours to use in their LMS. Is this something that can be done with Docebo? If so, how?

Currently, Docebo does not offer a built-in "Pending Evaluation" or ''waiting for evaluation'' status for tests awaiting instructor review. This limitation means that learners see a "Failed" status because their submission doesn't meet the minimum passing score due to pending evaluation.How are you working around this limitation?  

I’ve found that someone who has a course status of Suspended sees a different status for the course in their My Activities in the Courses and ILT tabs.In Courses, it’s showing as ‘Suspended’. But in ILT it’s showing as ‘Enrolled’. Is this intentional or a bug? If it’s intentional, what’s the reason for it being different?

Is anyone using Docebo Classic Learning attached to Dayforce and has had success in configuring auto-reassigning of courses? We would like some of our courses to re-assign each year. We are hoping there is a solution besides setting up a certification.

We have spotted a problem in the new course player (not sure if anyone else has already raised this).  We have a number of e-learning courses that are mandatory and require renewal every X years.The new ‘Retake this course’ button in the course player allows people to do the course without it registering their new attempt, or their completion (resulting in in their renewal date not changing).The ‘renew this course doesn't look like a button and blends in with the banner.  so our staff will miss this.Can we remove/disable this button.Help! 

We are looking at offering Live Chat to our learners, but can’t find anything in Docebo that can do this natively. Does anyone know if there are 3rd party vendors that integrate and offer this?? Thanks! 

We use the Observation Checklist as a Display Screen Equipment (DSE) Self-assessment form and is therefore attached to the DSE course.  Learners are required to complete the course and the OC every year.Is it possible to view previous OCs and not just the current one?  i.e. are previously completed OCs archived somewhere?Many thanks

Hello,  At the minute we track cancellations reasons for classes which we run, so we can see and monitor reasons for non-attendance as well as using this as a record of multiple cancellations.  I have built some Enrolment Additional Fields, however, is there a way to set them at Session level as it currently looks like its set at Course level? I would also be interested to get opinions on how we should mark their enrolment status once they have cancelled the session they are booked on, as we would want them to be able to be enrolled on the Course still so we don’t loose the tracking data.  Thank you! 

Hello community,I’m wondering if anyone has a creative way to automate the branch assignment?Today, we have several branches and we do a manual assignment depending on different criteria.Is anyone else using the automation app for this? Thanks!Rosalie   

Is there a way for the admin view to have catalogs sorted by NAME of Catalog A-Z instead of the default Newest to Oldest?

Has anyone using the xAPI training material for DLI surveys been receiving notification from their users that their link to access the survey is expired? We have ours as the last material to complete on a course and most users take the survey immediately after completing the course content. 

Would it be possible to add back more skills in the “Configure Your Skills” window to allow users to view more skills to select? It now displays ten skills and allows users to select up to ten skills, so it is actually10 out of 10..not offering enough options for selection.There was a time by “error “more skills are displayed for selection and we have captured the screen, is there any way to configure this?  Before Now it becomes unfavourable. 

I’m attempting to use the "Overdue Rate" and "Overdue by Status" on an Insights dashboard for the first time, and I don’t understand what I’m looking at. Here’s an example course, where we have a due date of 2/28 There are 6 users as of now that either completed the training after 2/28, or haven’t completed it yet. When I filter this Insights dashboard on just that course, you can see Overdue by Status as well as Overdue rate do not produce any data. What are these supposed to do? If it’s not looking at

Hi everyone! This might be a long shot, but does anyone successfully use Docebo alongside MasterControl as your QMS?We’ve identified a gap in training effectiveness with current practices in the QMS, and we are officially through our implementation phase with Docebo and going live to all employees next week. We would like to create internal compliance-focused training courses and house them in Docebo, but we need to get the two systems working together to make this an efficient process for our QA team and the employees completing the training.If anyone has found a way to make this happen, please share!

Hi Community, I’m looking for the most suitable/ideal way to extract the number of users within a specific branch and its sub-branches (Europe → Poland) and to send that as an automated monthly email (e.g. CSV included). I’ve tried tinkering with the Custom Reports Builder but not to much success. The data is not that “up-front” and depending on the columns, one has to do a bit of filtering. The out-of-the-box Branches Dashboard provides the best overview and it’s also possible to export the data but not in a scheduled and automated way it seems. Do any of you have any experience or suggestions from your own context? Tips would be much appreciated! Best regards Nicolai

Hello, is anyone having issues with calendar invites? When users click the link generated from the system to take them to LMS to join virtual training they are getting an error message saying they can’t reach the page. This is only happening for a handful of people.

Hello Docebo Community, looking for some help to see if there’s any way to modify the test layout page. I’d like all the multiple choice options to appear on the page without having to scroll down as you can see is needed in screen capture below. This is my view from laptop. The test layout page has a lot of wasted white space. Also, is there also any way to move the position of the embedded image (i.e. to the right hand corner of screen) to allow more space for the answer choices? Appreciate any insights. Thank you. 

Thank you to everyone who attended our April Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the April 2025 Release Roundup for everything you need for this release!  We received many questions during the live event that we answered, however, below are the rest of the ones we weren’t able to answer during the live session. There are several so we’ve grouped them by topic and created a table of contents for easy reference.

I took over from an employee that was let go and there was no time to cross-train on docebo. I am editing an existing course and based on inspecting the page code I assume this is how I update the top image of a course. However, after saving, it does not update. What am I doing wrong?I also updated the thumbnail, which did work for the thumbnail view. Before I edited it, the Enable custom settings for the header layout was not checked, so I assumed the header would just adopt the thumbnail, but it did not do that either.  

Has anyone added a welcome [first name] type message to their landing page.  I tried using the header message in the branding section, but you can’t use short codes.  I tried the myprofile widget but i can’t modify the widget enough and it becomes to large on the page.Any examples out there? ThanksLynda Gutman

Hi, my first post here, I’m hoping you can help!Back in July, my company’s course player looked like this:You can see that I used CSS to remove “File” and “SCORM” from below the module title. I also used CSS to replace the default images, depending on the lesson status. Now, Docebo have done something to the course player with an update in September (https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates). Now, the course player is different and my CSS is having no effect and it looks like this:

Hi all!  I’m wanting to upload certifications and retraining records via a CSV file. It appears to work, but when I go and check my transcript the certification isn’t anywhere. I get no error messages. I’ve attached both the spreadsheet and the Import schema. Any ideas?Thank you in advance. Sarah

Hello!We have gotten a request internally to see if we could allow for opening courses found in catalogs in a new tab with an action. As in a normal click still opens the course in the same window, but some kind of variation (like right click menu) allows for opening in a new tab.We currently use the Catalog widget with Card style display.Is there any option for this that is known? Or if we used another display style? This is the current options for right-click - it could be another thing besides right click!Thank you for help in advance!

I have asked and hunted for this answer before, but I know things are always changing and you all are so smart and coming up with solutions.My stakeholder really wants one click resources on the landing page and I agree! Having a list of easy to access PDFs, documents, etc. would really help people use our LMS as the go-to source for solutions.I currently have a course that is set up as “Handy Tools” once someone is enrolled, they can just click on it and see the list, but if they aren’t enrolled that is two extra clicks and if they are on mobile, it is an extra click to get to “CONTENT” rather than the normal flow.I will take suggestions on having easy to click on the page resources or plug-ins.

Is there any way to upload files to widget pages, that users can download? e.g.: In a Career Planning page created to add the Performance review template.Many thanks, Gigi