Product Q&A

My team is having all sorts of formatting issues when copying and pasting our course descriptions from Word to Docebo. Does anyone have any suggestions on a better way to bring in the descriptions?

As many of us have experienced, in the past Groups and Enrollment Rules didn’t interact in an intuitive way: As detailed in the post above, my team came up with a workaround we called the “hard refresh” in which we temporarily deactivated a group by inserting “impossible logic” which blanked out the group population and then we removed the contradiction so that the group would populate properly again, and the “new” people would be assigned the content.I’m happy to say that Docebo’s new “active/inactive” toggle for Groups takes care of this issue in a much easier, more logical way. From our testing, it appears:Any learner who is already associated with an active group when the group is added to the enrollment rule still will NOT be assigned the course materials. If you create a group and populate/test it fully but keep it inactive and then associate it with an enrollment rule, you can then make the group active and everyone in the group will be assigned according to the enrollment rule

Hello everyone,I'm working with a client and we're facing a limitation with reporting on quiz attempts in relation to archived enrollments.🔹 Context:Learners are allowed two attempts on a quiz.Once both attempts are used, the instructor archives the enrollment to reset the learner’s progress and allow them to retake the quiz — without losing previous data (very important!).This was a workaround we found, as there is currently no native “reset attempts” feature that retains attempt history.🔹 Problem:When viewing archived enrollments (both from the Content Management Report tab and custom reports), we can only see: Enrollment date Completion date Status (e.g., In progress, Completed) Score ➤ But the number of attempts for the quiz is not shown. 🔹 Compounding issue:This number of attempts does exist in Content Management > Reports > Training material statistics > [Specific quiz] — but it’s not accessible in any custom report or bulk export.🔹 Need:We are looking for a wa

We want our managers to add comments when they review observation checklists. We have put in clear instructions and still many skip through this and leave it blank. Is there a way to force this? 

What setting do I need to enable to allow a Power User to assign a course to a catalog?I have assigned them all catalogs under “Assigned Resources” and have given him “View” for Course Catalogs. 

I was just curious if anyone has started using the Mobile Learning: GoLearn QR code to mark attendance at ILT. We want to implement it, and we are testing it now in our Live system. We have a Branded Docebo app. When we check the box for use the QR code on the Event and then get the QR code from the course page, that all works fine. However when people scan the QR code (this is after the start time of the event but not before the end time) it opens our mobile app and then it just goes to course tile on their My Training plan area and not that check in window as shown in the product updates description area. The weird thing is we had one person get the correct window and check in but only one person, all others the app just opens to the course tile. Is anyone having the same problems, or could tell us what we are doing incorrectly? 

Hi everyone!I have been looking for a way to make reporting more efficient and automated through Docebo.Currently, whenever I want to update one of the many reports we have, I need to go into the platform and manually download it, or download it from my email, move it into a data folder and manually update the pivot tables in my Excel reports.I’d love to be able to automate this whole process by having an automated data refresh. PowerBI is currently not an option for my department, but that is essentially what I’d like to simulate but on Excel.If anyone has done anything like this, please let me know! Thanks!

How could I add a group or branch name to a event attendance sheet? We had that capability with our old LMS. With Docebo, all I can think of is a workaround with a couple of additional fields that need nightly updates in a round trip through our data warehouse. 

I’m brainstorming for the most efficient way for “no-shows” to be removed from a session that they registered for but did not attend. Right now, users have to go back to the session they registered for but did not attend and withdraw from that session before being able to register for another session. Any guidance is appreciated!

Has anyone else’s Power Users had a view-change when accessing ‘course management’? Sessions and Enrolments seem to have been merged into one tab - not nice!  

What is the term that Docebo uses for separate environments? In other words, when we have multiple clients and they enter their own personalized version of our LMS. What documentation do you have on how we can do that? A big thanks!

I am trying to see if there is any way to limit access in the question bank for Power Users. I see that we can create categories. Is there a way to assign a PU a question category?

Has anyone found a solid process for recording multiple completions for compliance courses (Non-LP)? Recently, we implemented multiple completions for a course but not sure if its best practice. I'd like to see what everyone else is doing for compliance courses that need to be re-taken periodically. Our goal was to not send out notifications to users until they're actually due to take it. In this case we did the archive before anyone was due to re-take  Our process we did first time in this order:Retroactively assign all completed users a 2 year certification for the compliance course Created “certification expiring” notifications so the users are reminded until its their time to retake Archive & Un-Enroll ALL deactivated users Archive & Re-Enroll the rest of the users (enrollment notification dsiabled so users wont get a notification that theyve been enrolled, we are relying on the certification expiring reminders) Update Training Material (2023 version) Change the name of the

I’m trying to set up an automatic group based on 2 conditions:email contains 1 of 50 different address options ANDa specific additional field selectionI think I’m getting stumped on the conditions and sets being required to be satisfied. 

Hello, crew,We’re planning a user experience overhaul of our Docebo instances. Nothing is out of bounds: the home page, landing pages, CSS, Catalog structures, etc. etc.We are starting with some surveys, user testing, and other pieces like that before we get to launching the new experience.However, we are interested in evaluating what the metrics currently are in our platform so we can benchmark the improvements:How long does a user stay in the platform from log-in to log-out? How many clicks does it take a user to get a course? What’s the average time a learner spends in the platform? How many searches does a user perform on average?Anyone have experience doing testing like this? I think I can get average time spent by learners, but I’m not sure of the rest of the datapoints. Not necessarily asking for folks to point me to the right report, but looking for any others who’ve successfully performed improvements and benchmarks like this. Thanks!

Currently we have Catalogs for various skills (technology, leadership, etc) and are using Channel tags for Beginner/Intermediate/Advanced.  I know I could have a widget to show each channel separately, but is there also a way to have it only show a specific Catalog?There’s no filter in the Catalog Widget for Channel or filter in the Channel widget for catalogs.I’m open to custom HTML if someone can help with suggestions to get me started.

For our business, our PowerUsers are administrative assistants (secretaries) whose job it is to create training courses for employees to review changes to procedures or policies (i.e., Rev 0 to Rev 1 to Rev 2, etc.)  There are no test questions associated with this type of course.  Although, Docebo allows PowerUsers to have access to the Question Bank.  This poses a huge security and visibility risk as only our Training and Development Team should have access to the Question Bank.  Our questions have been vetted by our SME and should not be altered by anyone other than the Training and Development Department.  See image below for more detailsWhen I remove their "edit" ability, the Question Bank is removed from their view but then they are not able to create the training Course.  Therefore they need to have “CREATE”, “EDIT” and “VIEW” in order to create a Procedure Revision Course. SysAdmins and/or Instructors should be the only personnel allowed to see the Question Bank.Is there a way

Hi,I’m trying to understand how a user can see archived enrollments on the User Summary page. I am a super admin and when I go to an employees course page, I see a drop down for “archived enrollments”. When I click it, the previously completed information shows up, BAU. However, one of my managers needs this information for their employee. They also navigate to their employee’s Course summary page, click the “archived enrollment” drop down, but nothing appears. It just says “No results found.” I can see the information, but they cannot. Is this a permission issue? I am in the portal settings and don’t see anything like useful. Hoping you can help. I need my managers to be able to see archived information for HR purposes, compliance check-offs, etc.

Is there a way to do a two-page certificate? or to have a single course issue two certificates (one with the actual certificate the second with the course syllabus)?

Does anyone know how to get the user menu across the top of your homepage, like the pic attached?

Hi Brains Trust,Has anyone else having issues with uploaded xAPI files created in Articulate 360 playing on Go Learn app?Looking through KB articles the following statement seems rather vague and was hoping someone here could please clarify the term depending … depending on what exactly?Some SCORM and xAPI training material cannot be played on the mobile app, depending on the content within the package. Thank you 

Hello everyone,  I run ILT sessions of the same course for colleagues in the UK and Australia. Is it possible, as it was with my last LMS, to choose which groups see which sessions, so for example UK colleagues (I have UK_users and Austraila_users groups already set up) won’t see sessions listed at 2am in the morning, and vice versa ? Stephen PS I don’t want to create two separate courses. Thanks 

Hello, all! Is it possible to add a simple background image to the portal? We are going to try and make some subtle changes to user interface by adding a simple background image each month or two, based on upcoming holidays, etc. For winter, I’m thinking it’ll be a light blue bg with small snowflakes. I cannot find anything in the Help Files or Community. Has anyone done something like this?

 When uploading to Decebo….. I get this message….Whoops, it looks like your file may not be formatted correctly. I have tried all of the posted suggestions and still does not work… Any ideas here?

Hello friends,I’m wondering about the usage of Breakout rooms with the Microsoft Teams integration for ILTs. Our goal is for instructors to be able to use breakout rooms during an ILT - Teams event.At this point, the only user who is able to use the breakout rooms is the user who created the course + event. We have tried this with instructors having various levels of access (SA and PU). But still only the person who creates the course can use breakout rooms. I have read the documentation on this and the most useful section seems to be the Important Notes section from the Docebo VILT for Microsoft Teams article. The article states: Only an account that is paired with the Docebo for Microsoft Teams integration can be the organizer of an event. Breakout rooms can be used within the Microsoft Teams application. They are not supported by the integration when used in Webview. Instructors of live events must join the event from the Microsoft Teams desktop app.I don’t see anything specific abo