Product Q&A

I have turned off “Allow self-unenrollment from the course even if the learner has completed it.” But my power users enrolled and completed courses in order to review them and then were able to unenroll themselves. Is this because they are power users in the platform, even though they showed as learners in the course?

My Power Users who are Consent Creators, cannot view their content and or materials they create. They are unable to view “learners view” please help, thank you!

Hello Docebo community!I currently have courses that were given before as live sessions prior to setting up the platform and may have future sessions but not at the moment. As such I have created an ILT course with training material on the course but no planned future sessions yet. Is there a way for people to access the training material prior to creating any future sessions?

Is there a way to edit this label - “Course syllabus”?  

When you deactivate users, do you unenroll / remove them from:- Branches- Groups- Learning Plans ?Our automation enrolls users in courses based on the user's branch / group / learning plan.We don't want the automation to enroll deactivated users and are trying to figure out how this can be avoided.Thank you!

I’m currently testing the new ‘Follow Channel’ feature and it’s definitely a great idea that’s poorly executed.First off, if a user clicks to follow a channel, why is the notification set to silent by default? Why isn’t the user made aware they need to click the bell icon to activate the notification for the followed channel? This is confusing as hell.It would be much easier if the user clicked follow and was automatically defaulted to an active notification type (e.g. digest). Or, at least signal to the user that they must also select the type of notification!When I clicked follow the first time, I wasn’t even aware I needed to do anything extra. So I followed a channel, but not really since the notifications are muted by default. Poorly executed feature :( 

Hi Team! New user here. Unfortunately, the staff in our organization that can train me has left so I apologize for all these questions as I learn to navigate Docebo my own.Context:I'm currently working on creating our ‘Batch 3’ classes for a Learning Plan.To prep a class:I go to the Learning Plan Page go to courses, select the course, click ‘jump to course’ go to the session tab, add a session named ‘Batch 3’ go to events tab, create new event, fill out the details, click confirm to save go to admin menu, then start again for the next class (repeat for 19 more times)This learning plan is deployed 10-15 times per year which is a batch. We have a new hire that will be included in the 3rd batch starting next week. My learning plan has 20 separate topics/class (I set them all as an ILT course). A learner should complete all 20 classes to complete the learning plan, before they can officially work. Each top

We have a course that incurs a cost and want supervisors to approve before the employee can take it. Basically, I created a course with a survey and the learner does the attestation that they’ll be able to access any other content. Then, I want it to route to the supervisor for approval before the rest of the learning plan is available to the employee. I can’t figure out how to make it so the supervisor can change a course status to make this happen.  We do not want to do the assignment download/upload option. Survey, test, or SCORM would all be fine. It can be a course or object in a course that will be put into the learning plan. I know how to lock the rest of the plan so the object/course isn’t available until this is done.Since there is a cost each time, anytime the learner goes into a course with this as the first object, we’d want the approval done again. Thanks for your help. 

Hello friends!I’ve been asked to run a report on classroom utilization and I cannot find the classroom location anywhere in reports or in the API. Am I missing something? Any help or advice is appreciated.

I have had an off-and-on issue where I create a course with material from the slide converter but when people go to access the course it shows the material as automatically zoomed in or zoomed out. I selected ‘inline’ for view mode and include a file repository widget in case that would make a difference.The issue automatically fixes itself if I refresh the page but I want to make it so it appears correctly automatically.I submitted a ticket about this three months ago but it appeared to fix itself after I reloaded the material. However, now it seems to continue to happen intermittently. I am wondering if anyone else has experienced this and has a fix to recommend.Example of Autozoomed In ErrorExample of Autozoomed Out Error

Good MorningI work for an FE college in the UK and we recently set up Docebo LMS in organisation - this time last year. We are using iTrent as our HRMS and we’re currently still using the Learning module within iTrent to manage our ILT sessions rather than using the LMS due to our current reporting procedures and working practices.We’re currently reviewing our system use and internal processes and procedures with regard to ILTs and looking at whether it would be more beneficial to use the LMS for ILT sessions as well as e-learning. I wondered if there was anyone else using both of these systems that could share their experience?Kind regardsLindsay 

WE are still having an issue with SalesFORCE and Branches with users being moved into the root folder if the branches do not sync.  This has become such a manual process, that seems to be never-ending since we have over 600 users and we have many reorgs, therefore, users are constantly moving, or new hires joining.  Does everyone that has SalesFORCE and the stand-alone app have this same issue??  When you create a users on the stand-alone app and put them in a certain branch, then the CRM teams gives that user SalesFORCE access a week or so later, and they go into Docebo through SF - they end up moving the user out of the branch I created and instead back to the Root folder?We have 2 diff teams that work on this - the CRM team who runs SalesFORCE and our LMS team.  Therefore, this has become such a process (bc we have about 900 users and counting) that are constantly being moved or updated if we are not quick enough to provide the CRM the exact br

@dr.reinhardt Hello! Thank you for sharing this code to replace the “whoops page image.” Question, I was able to replace the image, but how did you get rid of the “Whoops, there’s nothing here” language underneath the image? Again, thanks so much for your knowledge sharing! 

I set the number of attempts to 5 for an assessment. Is there an easy way to determine if a learner has reached the maximum number of attempts? Initially, I believed that by clicking the user stats, which show the entire progress of the user in a course, the play button beside the assessment served as an indicator:Red: The learner has reached the maximum number of attempts. Gray: The learner hasn't attempted the test yet. Yellow: The test is either in progress, or the learner still has attempts left.Can someone confirm if this understanding is accurate? Or is checking the report the only way to see whether the learner has reached the maximum number of attempts? Thank you!

Is there a way to make it so an employee can request a course and their supervisor can be the approver? I know there are admin and super admin approvals, but the supervisors in my Docebo do not have those permissions. I’d like the employee to be able to request the class, and their supervisor to approve the enrollment.

1. What specific problem or challenge are you facing?*When someone self-registers, both the email and the main screen should contain all of the data asked. Each time someone self-registers, we have a few extra clicks to see the data when it could be a column on the screen and contained in the email.2. What outcome are you expecting?*Provide the content/data for self-registration as a column on the Pending Users screen and send that data in the email as well.3. How will this feature impact your business and/or industry?*Streamline the approval/rejection of self-registrations by providing the necessary data to make that decision. We have a lot of self-registrations and each time it takes three extra clicks slowing us down. 

Our organization acquired new businesses. Is it possible to add these new employees as users with different emails to Docebo, or do they need our organizations email handle?

 Where is this Code field populated from?

I commonly need to use PDFs within courses. To avoid forcing learners to download the PDFs, I instead import them into the course as a Google doc. The Google doc itself has normal margins, but the Docebo view makes the view much more narrow. This leaves an ugly amount of white space on the sides. Images are not auto-resized, so they awkwardly stick out beyond the text. How can this be fixed? Can the doc be imported with the same margins?Original Google doc: Imported into a course:  

Hi All,I am working on creating a FAQ page for our users and I want to put most popular questions on the landing page in a way like accordion so when you click the drop down you can display the answer without going to another page/browser. Has any of you done such a thing? Any other suggestions will be appreciated.  Thank you all, 

While playing around in our sandbox today, I found this new option  when enrolling users:tried a few different settings and it seems to apply this to the courses...just not sure what the difference is between Mandatory and Required. Looked in KB but nothing is mentioned and this was not in the release notes.Ned to understand the different combinations and what they mean for users...for example, below you can see a course with a setting of “recommended” WITH and expire date...how does this work for users? Does it mean that they should completed before that date? How is this reflected in reports? Are notifications tied to these statuses?So many questions...@erin.brisson do you have any additional information on this? Thx

Hello! I am a power admin and was recently exploring some manager/my team settings with my superadmin. We turned on the ability for managers to suggest content, but when testing we only see the option for manager to suggest learning plans. Is this a limitation of the feature or is there something we may have missed in other settings to ensure it works properly?  My first thought was maybe we needed to enable the skills dashboard or maybe the Discover, Coach, and share, but Im not sure.The end goal is to be able to provide our managers with a specific catalog that they can use to recommend courses to their team based on performance or business needs.  Thanks in advance for any help! 

Has anyone tried or had any luck with changing the text that appears on the course tiles? We only offer our courses in English, so we are wondering if we can remove the EN from every course. In addition, we are hoping to change “E-learning” to a different name. I tried using the localization tool and it did not adjust or update E-learning in the course tiles. If anyone has tried CSS for this, I would love to learn how you did it as well.  

Is there anyone else out there who is using Docebo under the umbrella of their HCM system? We use Dayforce by Ceridian and Docebo is simply deployed under that shell. We’re somewhat limited in the features from Docebo that we can use because Dayforce ultimately decides which features are active under their platform.It’s especially limited when trying to generate links to Learning Plans or Catalogs.  With Catalogs, the links generated by Docebo navigate the user to the standalone instance of Docebo, rather than creating a link that would launch the Catalog within Dayforce. With Learning Plans, it looks like the sharing feature is completely disabled, so I’m unable to generate a link directly to a Learning Plan. My team is certainly in discussion with Cerdian about how to access these features or activate them, but I’m curious if anyone else out there has a similar issues with using Docebo under the umbrella of their HCM system. 

Hi Team, We have a weekly customer report going out to our team members showing the progress on all enrolled courses. The type of report we created is the “Users - Courses.” What we noticed is that some users are showing the courses they started or completed for courses they are no longer enrolled.  I’m not sure how to remove those courses from the report. Any ideas? Thanks :-)