Product Q&A

Ask questions and get answers about Docebo products.

  • 2,731 Posts
  • 10,519 Replies

2731 Posts

D
deandoceboNewcomer
asked in Product Q&A

UKG Ready not Pro?

Hi All,We are implementing a new HRIS, UKG Ready in our organization (not UKG Pro) and are evaluating the ability for LMS solutions to integrate via API (two way sync - users/org data/custom fields etc)I’m a little unsure of the specific differences between Pro / Ready. but I believe they are different products under the UKG banner and I think that they are based on 2 different legacy products (codebases) ??)I note that there is a Docebo ↔️ UKG Pro Connect Integration available:https://www.docebo.com/products/connect/ukg-pro/ but not for UKG Ready?Questions:Has anybody successfully integrated Docebo & UKG Ready? Is there is a UKG Ready connector available from Docebo? If not, would a UKG Pro connector potentially work with UKG Ready? Can connectors be built via 3rd party development or are the connectors only available via Docebo?Any information from customers and/or Docebo technical peeps ( @ryan.s ?) on this integration and the options would be appreciated CheersD

2
H
7 days ago
B
Contributor I
Ben BaumanContributor I
asked in Product Q&A

Go.Learn branded mobile app - any app developer recommendations?

Hi Docebo Community,For white labeling the Go.Learn mobile app, does anyone recommend a particular vendor with experience doing this work? My business has interest in branding the Go.Learn mobile app, but we do not have an in-house resource/team with the skillset to do this work. We would be looking to hire an external vendor or contractor.  We would of course be paying Docebo for the ability to customize the app, and then on top of that engaging with a third-party developer. I have a few friends and acquaintances in software/tech, and I also want to do my due diligence and speak with anyone with experience doing this project. Thanks in advance,Ben

0
B
Contributor I
7 days ago
B
Novice II
Belal_AbdalhukNovice II
asked in Product Q&A

Webhooks API

Hello!Can I create Webhook through API service to help me to integrate with LMS when I want to create or delete webhooks at run time in my system?

7
B
Novice II
7 days ago
elamast
Guide III
elamastGuide III
asked in Product Q&A

Pre-populated shopping cart

Does anyone know if it’s possible to compose a link that will pre-populate a shopping cart with specific courses/sessions and a coupon code? Here’s the scenario:Marketing sends out an invitation to sign up for some classes by calling a telephone agent. The telephone agent finds the specific courses and sessions that a student wants, perhaps by putting them into that agent’s temporary cart or using a special tool we could build. The telephone agent also puts in a specific discount coupon code. We want a special link that contains all of the cart information (courses and discounts) that can be sent by email to the student so that they can complete the sale in their own account.  When the student clicks on that link, they’re taken to the pre-populated shopping cart to complete the purchase.Note that we do not want to bypass the shopping cart the way that enrollment links do.Has anyone done this or know of a way to do it?

0
elamast
Guide III
8 days ago
S
Novice III
Sgrullon12Novice III
asked in Product Q&A

Notification asking for Subject

Hello, Has anyone come across this issue? I am trying to create an email notification but it keep asking me to add a subject when I hit the next bottom. Problem is that it will not go to the next screen to actually start creating the notification. Any advice?

3
lrnlab
Hero III
8 days ago
jordandb
Novice III
jordandbNovice III
asked in Product Q&A

Learning Plan Time Completion Display

What is the difference between the two times displayed with Learning Plans? I’ve searched a number of different sites and can’t seem to find the answer. 

5
jordandb
Novice III
8 days ago
S
SChinnamNewcomer
asked in Product Q&A

Displaying another date based on course completion date on a certificate

I would like to display course completion date on a certificate using the [date_complete] shortcode/tag, but wondering if it is possible to display another date which is two years from the completion date that is calculated dynamically?As an example, if the course was completed by a user on Dec 1, 2023, I would like to display this date and also another date, which is two years from this (Dec 1, 2025). Just wondering if it is possible to display both on the certificate, and if so, how do I accomplish this? 

1
lrnlab
Hero III
8 days ago
T
Novice III
Teresa2023Novice III
asked in Product Q&A

How to add renewal date

Hello, how do I add a renewal date to a new course?

6
Daniel
Hero II
8 days ago
L
Helper II
Lucy.blakeHelper II
asked in Product Q&A

Assign learners to a specific instructor on a course

Is there any way to assign learners to a specific instructor eg for marking an assignment. We’re looking at maybe doing a mentoring programme where learners upload an assignment and they get feedback from their mentor. Instead of automatic notifications going to all the instructors can we assign them an instructor that get’s the notification?This could be an ILT or a course, I just want to know if it’s possible or if anyone has found a workaround that doesn’t involve creating each mentor their own course. Thanks

1
lrnlab
Hero III
11 days ago
K
Contributor II
kjandersonContributor II
asked in Product Q&A

How can managers complete a checklist for an employee without using Observation Checklists?

Our management teams complete a Technical Skills Assessment for each of their employees. The managers mark the date when an employee masters each item in the assessment. We would like to move the marking of this assessment into Docebo. If an employee transfers to a new location, we need their new management team to be able to access the completed assessment.In theory, observation checklists would be the perfect solution for us; however, this will not work because both the manager and assistant manager need to be able to mark mastery of items on the assessment. Unfortunately, observation checklists only allow for one person to be able to mark items.We are looking for other ways that we can offer this assessment in Docebo Learn. Has anyone done something similar or have ideas? Thank you in advance!

3
Ian
Novice III
11 days ago
L
Novice II
Lulu23Novice II
asked in Product Q&A

Play button missing for Notifications

Hi there,When we are creating notifications only manually created notifications are showing with a play button beside it, however, anything set at “at the time of event” is not appearing with this play button to activate the notification. Thanks so much! LD

2
alekwo
Guide III
11 days ago
lrnlab
Hero III
lrnlabHero III
asked in Product Q&A

More widgets across a row - thought i saw a post about that but cannot find it...

A while back, I thought I saw a post that had CSS code used to double the number of widgets across a row...anyone know if that was real? Can’t seem to find it and wanted to try it out...thanks all!

4
lrnlab
Hero III
12 days ago
M
Novice II
MarionNovice II
asked in Product Q&A

certificate: format and codes

HII set up a certificate template with a background image and added three codes - user name, course name and date.  When the certificate is generated, there is a gray background behind the text. Is it possible to remove the gray background?Also, the date format appears in US format. I’m in Canada where the proper date format should be: YYYY-MM-DD or DD-MM-YY. How can I change the date format to something other than US (MM/DD/YY)?Thanks much, Marion 

9
JeanetteMcVeigh
Guide II
13 days ago
J
Contributor I
JavierPuertasContributor I
asked in Product Q&A

Join button ILT courses

Hi all,Does anyone know if it is possible to hide the join button once the session has started?Thank you

1
mikeyv
13 days ago
J
Novice III
jsalinasNovice III
asked in Product Q&A

Hide Global Search Tabs

Hi! I am very new to Docebo and I can see this a popular topic but was still unclear from reading through the many community posts RE global search but is there a way to hide the Al Results & Training Material tabs in search? All of our courses are in catalogs so it seems like I only need My Courses and Learning Plans & the Course Catalog tabs and that would help generate less confusion about training materials + courses showing up, not to mention they don’t show the course completion status consistently across the tab options - which is also very confusing. Thank you in advance for any help or suggestions. Cheers  

6
J
Novice III
13 days ago
S
Novice II
SpaytonNovice II
asked in Product Q&A

Course Completion Tracking Affected by November Docebo Updates

We were contacted by 2 of our learners that their e-learning courses were not showing completed. After working with Docebo support, it was determined that the maintenance to DoceboLearn platforms on November 6th and 8th, 2023 caused the issue. We are not sure if any of our other users experienced this problem. Is there a way to reset all user’s tracking, so it is accurate for everyone? We don’t want to send a notification to all of our learners about this--it wouldn’t look great to say that our LMS is having issues with their reporting.

0
S
Novice II
13 days ago
H
Novice I
hkevinNovice I
asked in Product Q&A

Training not marked complete

Has anyone had any issues with the trainings not being marked complete? We currently have the annual compliance training going on and those trainings are very long! They can take about 1.5 to 2 hours to complete. We use the compliance training vendor SAI Global and they provide us with the SCORM files. The issues we have been having with half of our employee population is that their trainings progress are not automatically saved, so when they click on the ‘Resume where you left off” button, it takes them back to the beginning (for crying out loud!). But for the other half of the population, they are able to complete just fine. So I’m not sure what settings in Docebo that I should be poking around to resolve that issue. Also, does Docebo have the ability to manually advance the course progress for those whose training were not saved properly and had to start from the beginning. I can only re-take the training for a handful of employees :) as this is not ideal to use my time wisely. 

6
P
Docebian
13 days ago
G
ggichamNewcomer
asked in Product Q&A

Does Docebo allow for cmi5 content packages?

Does Docebo allow for cmi5 content packages?

1
K
Novice I
13 days ago
J
JulienNewcomer
asked in Product Q&A

Import Go1 content in a course and a learning plan

Hi, the community,I want to import Go1 content into a course & learning plan. I have created a course (in course management/import central repository) but I can’t find all our content in the marketplace.Thanks in advance for your help. 

0
J
13 days ago
G
giuseppe_ecoNewcomer
asked in Product Q&A

Update billing address on Stripe

Hello,I’m trying to setup an e-commerce integration with Stripe, but I encountered a very serious problem - hopefully I’m just doing something wrong!We have users from all over the world, and when they want to buy a course the flow is as follows:Check/update your billing information in the cart Pay through Stripe Course is unlockedThe problem is, if the user buys his first course and uses a billing address i.e. from Italy, Stripe will calculate Italian taxes. But if later in life, that same uses changes his billing address i.e. to Poland, the next time he buys a course Stripe will still calculate the Italian tax.From what I understand, the very first time a payment is generated for a user, Docebo creates a new user in Stripe with billing address, but that address is never updated when users update their profile in Docebo.Any way to solve this?

0
G
13 days ago
Daniel
Hero II
DanielHero II
asked in Product Q&A

Finding changes in the localization tool

Hi all,Does anyone know how to find all the changes you have made for a particular language in the localization tool?

2
Daniel
Hero II
13 days ago
Daniel
Hero II
DanielHero II
asked in Product Q&A

Best practice for merging two user accounts with separate learning histories

Hi all,One of our partners has created two accounts for the same user and now we need to merge those two accounts into one. If one of the accounts had no learning history, I would just delete the surplus account, but in this case both accounts have history. I assume I have to use the merge user function to merge the two accounts in this situation, but I’d be grateful for any advice on the best way to do this. For example, should I be merging the one with the least activity into the one with the most activity?Thanks!

5
Daniel
Hero II
14 days ago
jennadionn
Helper I
jennadionnHelper I
asked in Product Q&A

How can I identify which courses are NOT yet in a Catalog?

My Question: How can I run a report showing the Courses with their associated Catalogs? I need to isolate the courses not yet in a Catalog so we can remedy our 403 errors but I’ve tried several reports and there is no option or column to display Catalog associations.Scenario & Limitation: We want to provide a link to a course’s main page and have the learner be able to review the course description and decide whether they want to enroll. (We want them to see the green Enroll button.) We recently discovered if a learner is given that course link and that course is not in a Catalog, the learner receives the 403 error page. The course must be in a Catalog for the page to load. Additional Context: I am aware that we can provide self-enrollment links that will auto-enroll users into the course the second they click the link but that’s not what we want. We want them to land on the main course page without auto-enrolling, so I need to isolate which of our courses are NOT in catalogs witho

11
jennadionn
Helper I
14 days ago
S
Novice III
smallcNovice III
asked in Product Q&A

Set Permanent Filters on the My Courses and Learning Plans page

Hello, I would like to permanently set the filter on the My Courses and Learning Plans page to only show learning plans and ILTs since all the e-learnings are housed in the learning plans. Is this possible? Thanks you!

2
S
Novice III
14 days ago
VestaJC
Novice I
VestaJCNovice I
asked in Product Q&A

Audience specific content within a single catalog/channel

Hi there,We operate our learning across multiple countries and it’s that “Compliance” time of year. Each country has a different set of Health and safety docs but all other policies are pretty much the same. I’m trying to find a way of only having one catalog or channel that has all the policies but when it comes to the H&S policy only the one relevant to their country will show. Otherwise I'm going to have 12 different catalogs which is a pain (Especially given the catalog module in Docebo isn't searchable!) Just in case this affects anything, these policies are set up as courses because we require e-signatures. Thank you! Vesta 

2
VestaJC
Novice I
14 days ago

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