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Product Q&A

Ask questions and get answers about Docebo products.

  • 4,144 Posts
  • 15,576 Replies
4144 Posts
JKolodner
Helper III
JKolodnerHelper III
asked in Product Q&A
Course Notifications, Learning Plans, and ILT Sessions

We have a learning plan that consists of eLearning & ILT sessions. We enrolled a manager into the Learning Plan to complete the eLearning but there are no ILT sessions for those courses at this time. We tried to unenroll him from the ILT courses but cannot since the course enrollment was through a Learning Plan.We are aware that if he is in “Enrolled” status will he receive reminders to complete the course; is there any way around that? Is there any way to unenroll someone from an ILT in a Learning Plan if there are no sessions scheduled? We are trying to avoid him getting reminders to complete a course when there are no sessions for the course at the moment. 

1212
D
Contributor II
Z
Helper I
ZivHelper I
asked in Product Q&A
Certification & Retraining Expiration Date and Notifications

Hi everyone,I'm seeking input from other customers regarding certification renewal workflows.Current Setup:Learners are initially enrolled in Course A during onboarding (30-day soft deadline) Annual recertification is required one year from the completion date A Certification has been created to manage this process Automated email notifications are sent 30 days before certification expiration Learners have flexibility to renew anytime before expirationChallenge:When learners click the "Renew" button, two issues occur:They receive the default course enrollment email They see conflicting deadlines: Course shows a 30-day completion window Certification expiration email indicates next-day expiration (e.g., if the learners waited until a day before the expiration date) While we know Docebo is working on redesigning the Certification & Retraining app, I'm interested in learning how other customers are managing this situation in the interim.Thank you for sharing your experiences!Ziv

160
Z
Helper I
V
vhungNewcomer
asked in Product Q&A
Batch downloading of certificates

Hi I’m trying to download the certificates in a course with 100 or so attendees. So far I can only figure out how to download each certificate one by one. Is there a way I can download a batch of certificates in one go?

281
lrnlab
Hero III
Scott Foster
Influencer III
Scott FosterInfluencer III
asked in Product Q&A
Certificate notification?

Hi everyone,Does anyone know if there’s a way for Superadmins to automatically receive a copy or a download link when a user earns a certificate in Docebo? We need to keep certain certificates on file, and having access to the PDF or a link as soon as it’s issued would be extremely helpful.Thanks in advance for any insights!

90
Scott Foster
Influencer III
S
Novice I
Sleigh353Novice I
asked in Product Q&A
Easiest way to create Multi-day Sessions and Events?

We lead several courses and programs that occur over successive days. Tues, Wed, Thurs 8:30 to 11:30  Every Friday for 11 weeks Tues through Friday, 1:00 to 5:00 and the following Tuesday, 1:00 to 5:00Is there a way to set an event as recurring over multiple days or do I need to create 11 unique events for one session?

212
lrnlab
Hero III
N
Contributor III
ncmooreContributor III
asked in Product Q&A
Course Navigation File Download NOT open new tab

I am currently having a difficult time with a course where the course material is set up like SCORM, File Download, SCORM. Currently, the learners are going through the first SCORM, clicking to download the file (usually a QRG in a PDF format) it opens a new tab and then they are not navigating back to the course thinking they have completed it. I have tried to both have the table of contents on screen and without it on screen.Is there a way to a. Have a preview of the file so they do not have to download it right away to see what it is? b. Have it download in the same tab so they do not navigate away from the course player. c. Have a progress bar on the course player so they can see they have done 2/6 course elements of the full course?Has anyone had similar navigation issues where they have found good solutions?

71
lrnlab
Hero III
S
Novice I
Sophie.JohnsonNovice I
asked in Product Q&A
Accessibility on the Mobile App

Hello,I’m looking to understand what accessibility features are available on the mobile app.I can’t see anything within Knowledge base articles and hoping someone can help please!Many thanks, Sophie

40
S
Novice I
N
Contributor II
nichole.chandlerContributor II
asked in Product Q&A
Test Answers: Breakdown by question

I want to see a breakdown of test answers by question. For example, how many people missed Question 1, Q2, Q3, etc. to help guide instruction. I know how to get the report within the reports section of the quiz, but that shows me answers by student. Yes, I know I can use Excel but I REALLY thought to see the breakdown per question, I needed to use the Docebo Test option and it was available within the GUI (not as an exported xls doc).I see an “Answers Breakdown” button when using SCORM but that never seems to work (SCORM 2004 3rd Edition). Can anyone help?

8567
jblanchette
Novice II
P
Novice I
peggyeNovice I
asked in Product Q&A
Access denied to some users

For my course, I have “Enable enrollment link for this course” checked so user can enroll themselves by clicking on the direct link. However, when some of them click on it, they get the Access denied page. This is only happening with some people. I can’t figure out what the difference is between those users or how to help them self-enroll.

282
M
Novice II
aswartz
Helper II
aswartzHelper II
asked in Product Q&A
Course comment widget report

Greetings !Is it possible to report or extract course comments in any way? I find the course rating on the course report but not comments. Thank you for your help.Best,Aimee 

2999
P
Novice III
J
Novice I
jakcanhamNovice I
posted in Product Q&A
Looking for inspiration

Hi Everyone,I’ve inherited Docebo in this role and its kind of looks tired and not a great experience for our users. I was wondering if anyone would be so kind to share what their homepage looks and feels like but also how they keep the engagement up on their LMS. Our main audience for the  LMS is for our front line staff and people managers.Look forward to connecting with people 

321
shanejacques
Helper II
L
Laurance.HowarthNewcomer
asked in Product Q&A
Auto Completion of E-learning

Hi all, weve recently had a few users mention that their courses have auto completed when they have logged in.  With one user describing “I had a couple that were due to expire in about 3-4 weeks but when I have enrolled on them, they have automatically completed without me needing to do the course and the date and time is today.”  Does anyone know why this is happening? Thanks

193
L
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Course completion

Hi allI am investigating why course completion is not registering when users exit a course because we have older SCORM files.  Are other people experiencing this problem.  User have the option to click on EXIT COURSE (from within Articulate) and also Docebo provide the X option which our users fail to use due to training completed on work mobiles.Would using SCORM1.2 be a result of the multiple course completion issues our users are experiencing.  Others using Articulate 360 are you using xAPI over SCORM1.2.I guess it would just mean downloading 200 courses in xAPI and updating the LMS knowing that users in progress will need to restart.Advice appreciated.

201
emily.mccarthy
Guide II
jmkachidurian
Helper II
jmkachidurianHelper II
asked in Product Q&A
Has anyone else noticed the new session enrollment link overrides the enrollment deadlines?

We are testing the new session enrollment link and have discovered that the link overrides the enrollment deadline whether it is dynamic or fixed.This essentially renders the link unusable unless you can enroll learners right up to the minute the class starts which we cannot. 

10311
A
Novice III
P
Novice I
peggyeNovice I
asked in Product Q&A
Learning Plan/Course Registration forms

We want to ask additional questions when a learner requests to be enrolled in a learning plan or course, such as how long you have been using our platform and if your manager is aware you are taking this. Does anyone have something like this set up?

495
shanejacques
Helper II
A
Contributor III
AnneCS92Contributor III
asked in Product Q&A
Test answer analyses (p-value)

Hi there, Is it possible to retrieve information about the p-value of test items and answers provided? I was used to an old LMS providing these insights. This overview states that 76% of the users that answered this question chose the correct option. This is valuable information that helps you determine the quality of your test. Is a question to easy? To hard? Are there problems with the other answer options provided? Is their an issue with the question and the content provided etc.   I couldn't work it out in Docebo so I've added this as an idea aswell:  Anyone has any suggestions in how to access the information that I'm looking for? Thanks!

455
lrnlab
Hero III
cihfunlove
cihfunloveNewcomer
posted in Product Q&A
I'd like to consult about the issue of accessing AI tools.

I would like to ask whether the DOCEBO platform can be connected to AI tools such as DEEPSEEK or CHATGPT to achieve functions such as intelligent analysis of platform data after the connection.

411
vince.defreitas
Docebian
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Limit on scorm files as training material

Hi all,Seeking best advice please.I have 5 SCORM1.2 files that I want to add as training materials into one eLearning module. This will become a mandatory induction course placed in the Learning Plan.  Previously there were all separated as individually modules sitting within a learning plan but this way does not allow for me to prioritise the order of completion and to ensure how users are rostered and paid for completed training.Questions:Can anyone foresee issues with having this many stacked?Will I still be able to pull reports on the individual progress of users within each SCORM file from course properties?Historically, we have had multiple users complete training but it sometimes does not register as course completed status with tracking material as 0%.  Docebo Support ticket states that this is a user issue when not exiting the course correctly (have educated users how to exit with clear language on last widget within SCORM indicating to click exit course button), or a mobile v

181
M
Novice II
haziehalim
Contributor I
haziehalimContributor I
asked in Product Q&A
Power User - All Permission for Certificate

Hi all,I have a question regarding PU all permission for certificate. Pardon me if the question seems noob.The “All Permission” for PU on certificate consists of “View, Edit and View only the certificate issue for their assigned courses and learning plans”. It does not have Create permission. But when we log in as a PU, we can still see New Certificate button in Certificate Template page. When we click the button, it allows the PU to proceed with the creation but upon clicking Confirm, the certificate did not appear on the certificate page.If this is not allowed, why do we have the button in the first place?Would be great if someone can explain the reason so we can explain it to our clients as well. Thank you so much!

3309
emily.mccarthy
Guide II
E
Novice II
EGBIGGSNovice II
asked in Product Q&A
How to view all sessions running on one day?

Hello,  I am wondering if there is a way in the Platform where I can view all of the scheduled sessions for one date in one go? E.G all of the sessions (regardless of content) that we are running on the 28th of April? Is there a report which can be done for this? Or is there a filter? Thank you!

171
lrnlab
Hero III
JGildea
Helper II
JGildeaHelper II
asked in Product Q&A
What do the different colors mean when viewing Mandatory Training?

I’ve just created a widget for our employee view to highlight MANDATORY training - that is, using the enrollment priority of “Mandatory.” However, I am seeing that in some cases, the tag “Mandatory” is red, and in others it is gray. Anyone know that the difference is? I WILL get questions.  

223
lrnlab
Hero III
C
Novice II
CharlieCromp1Novice II
asked in Product Q&A
Group Rules

Hey, Since the update I have noticed that ll my group rules say ‘false’ instead of the drop down I selected, for example ‘Primary Position’.  Has anyone else experienced the same? It doens’t look like it’s impacted anything, the employees are still in the groups...just weird how they all say ‘False’  Example attached.. Thanks

221
lrnlab
Hero III
sjennings78
Guide II
sjennings78Guide II
asked in Product Q&A
Send Email from enrollments or My Team - managing this for external users

I am aware of the changes that Docebo made to the Learn Email Sender Policy earlier this year, and that does not affect emails that we send out from the platform as the LMS Admins - we use email addresses that are part of our domain and those are registered in our Domain Management. However, we are finding issues with Power Users and Managers that would like to send out emails from the platform from either the Enrollment tab for the course or from the My Team page.  To clarify, these users are external to our company - they are our customers.  When they try to send an email, it pulls in their email address but then the users never get it.  I assume this has to do with their domain not being set up in Domain Management. How are you guys handling this for Power Users and Managers that are external users of your LMS Platform?  Is this just not going to work now, unless we were to add in those customer domains in our domain management on the platform?

163
lrnlab
Hero III
smallc
Helper I
smallcHelper I
asked in Product Q&A
Zoom V3 Video Sync Errors in Events

Hello Wise Community,We’re currently experiencing an issue with Zoom V3 video sync errors in Docebo. In short, the error means the meeting no longer exists in Zoom, which prevents the JOIN button from appearing on the course page when the event starts.It’s not impacting all of our courses, but it is affecting 19 upcoming sessions (around 30 events). I’ve opened support tickets and spoken with someone from Docebo, but so far, I haven’t been able to find a solution.Here’s what I’ve tried: Verified that Zoom V3 and our Zoom hosts are properly paired and licensed. Confirmed we are not exceeding our API call limits. Saved the events again to temporarily clear the error (it reappears after about 15 minutes). Recreated the events from scratch to see if that resolved it (unfortunately, it didn’t). Has anyone else encountered this issue? If so, I’d love to hear what worked for you or any advice you might have for getting past it.Thanks so much in advance!Thank you, Cat 

140
smallc
Helper I
NateC
Helper I
NateCHelper I
asked in Product Q&A
Can we restrict Power Users to creating only manual groups?

Hi all.I noticed yesterday that Docebo now allows Power Users to create automatic groups. When looking at the release page, it reads like it is an option & I get the impression that we can assign or unassign Automatic Groups as needed. But this is not the case. All of my Power Users can create either type of group, unless I assign Groups to them altogether, which is similarly not practical.This is not ideal for us, because I don’t really have time to create instructional material for our PUs, which I typically do when there is a significant change in the system.Does anyone know of a way to limit PUs’ access here?Thanks!

377
lrnlab
Hero III

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