Product Q&A

We have set up groups that are aligned to service contracts. If a user moves from one contract to another, they will be required to complete different training. How do we remove a user that is no longer aligned to the group?

We have an ILT course with one session and event in it.When it was added to a new channel and catalogue an orange warning icon appeared next to the event which displayed ‘External Calendar Synchronisation Warning’ when hovered over.The warning icon has now disappeared, but does anyone know what it might have been triggered by? Or if it is likely to have any knock on effects?

Good Afternoon, When uploading a group of users to a ILT Session my back ground job keeps automatically going to DiscontinuedThe data im using is username, level, session idI have previously been successful with using this but for some reason its stopped working. any help would be great :D  Thanks

I need to know a way to reset a training material for multiple users at once. I have an issue where I have changed the course status on compliance courses for hundreds of users from “Completed” to “Enrolled” so they can retake the courses for this year. The reassignment worked but if they have completed the course previously, the system is remembering their progress for the training material itself - meaning it opens up to the end, remembers their score for the test the last time they took it, and automatically marks it as complete. I found a way to reset the training material individually through the Report tab for each course but that is not something I can do for over 300 people over multiple courses. If there an easier way to do this or has someone found a workaround?

Hi Docebo Community,We’re launching our Docebo platform soon and I have a question about calendar functionality.We want learners to see ALL company-wide events in one place within Docebo, including:ILTs (in calendar) Marketing webinars  company-wide summit Is there a way to add ‘external events’ with a registration link to the learner calendar in Docebo? 

Hi all,     We dropped DCS from our program about 6 months ago and we still have a couple of channels on the platform. Each one contains a few non-SCORM e-learning courses with some training materials. In your opinion, is there any reason to keep channels like these around?  Thanks!

I don’t see how to change the type of a group, though within an Automatic group I see I can change the users to “Manual Assignment”. We need to be able to exclude users based on a number of criteria. So we create an automated group with all that criteria, and we need another group created that excludes those in the 1st group. Since the only way to reference a group in group criteria is a manual group, we need the first changed to a manual group. I tried copying the group but it copies as automatic. Here’s the use case:Group 1: Course A & B enrollment statuses complete.Group 2: Course C enrollment statuses in progress, enrolled, waiting, who are NOT in group 1. Is my only option to create the automated group 1, export it to CSV, then use that CSV to create a manual group?

Hi Everyone! Is there a way to set up course expiration dates based on enrollment date? I am trying to set up an enrollment rule where when a new hire is added to a group, they are enroll in a course with 30 days from their hire date to complete the course.Thanks for your help!

Hi, I have a channel that is visible to everyone. Ideally, I would like to upload a new asset to this channel, but only have the asset be visible to one particular group of users. The new asset is on the same topic as those in the channel, but it contains information that is only relevant for the specified group. As it’s not possible to set the visibility for each asset, does anyone have an idea for a possible workaround?I know one option would be to create a new channel and restrict the visibility of the channel to that group of users, but this isn’t ideal as it may cause confusion due to all the assets being on the same overall topic. Many thanks! 

I have a question on the highlighted portion of a recent Docebo presentation. See bellow. I feel like I must be missing something with the example. How do you “immediately” see a team’s completion rates? I’m interpreting “immediately” to mean “with no additional clicks”. I know you can see this information by going to the My Teams page, but I don’t know how to surface that via a widget on another page. Which widget does this? 

The recordings of a virtual meeting (we use MS Teams) are stored in the tenant by our IT colleague because he has added an interface there. But we in Human Resources don't have access to his tenant and naturally want to store the recordings in the system, but that's not possible if we don't have access to his tenant. Did you have the same challenge how did you fix it? Thanks for ideas and solutions :)

The Teams helpfile states that "Only the account that is paired with the Docebo - Microsoft Teams integration can be the organizer of an event."We’re currently in soft launch testing, and as the primary account Admin, I’m currently the only person who is able to manage breakout rooms in Teams and receive the post-event attendance rosters.This is unmanageable in a company of our size. We need trainers to be able to use breakout rooms and track attendance for their events, and we have a lot of them.Is there any way for Instructors to gain access to the organizer functionality without being the paired integration organizer as stated in the documentation? Has anyone found a workaround using the native Teams integration? The only solution we’ve able to come up with is to select Custom Tool in the Video Conferenc

We’re building out learning plans in our LMS and want to make upcoming training visible without allowing enrollment or purchase yet.The goal is to: Show users that training for a specific product will be available Clearly communicate that the content is coming soon / not yet open Prevent enrollment, checkout, or access until we’re ready to launch Encourage users to check back later (or optionally join a waitlist) Ideally, the learning plan would appear in the catalog with a status like: “Coming Soon” “Available Q2 2026” “Training in Development” without being purchasable or enrollable.For those who’ve implemented this successfully: How did you structure it in your LMS? Did you use visibility rules, custom labels, prerequisites, or catalog permissions?

I am archiving courses with thousands of users and it’s taking a long time. Of the three training materials associated with each course, two are replaced after the course has been archived. Is there any reason that I should NOT just remove those two that I’m going to replace before I kick off the archiving job? It’s a lot faster when I don’t have all of my training materials assigned, but I don’t know if I’m risking data integrity by doing this. If there isn’t a risk in doing it that way, I might just also remove the third one as well and assign it back from the Central Repository after the job is complete. 

Hey there Brains Trust,We have external providers deliver ILT and want to set up QR codes for user attendance but the instructors are not users in our system.Any advice on how to manage this?  We have an Outlook Connect recipe already established for users.

We are using the the AI creator as a content creator tool and once you have published you can still update the course in the AI creator in the central repository as far as we understand and push the “publish button” again. We realized that the updates are reflected in the Content Creator tool, but are not able to see for the enduser (in the course) until they clean Cache in the browser...at least this is my hypotheses.Are there any thoughts on this from the community? I understand that we should not do changes all the time once you have published - but the use cases i are quite wide and changes happen a ot of times:realized some typos etc  update of links to docments changes in structure or proecedures If this is not automatically updated - it really uses the “beauty” of  having a low threshold content creator tool- which is a really good way instead of going into a scormo authoring tools/ upload a new version etc 

We are in the process of implementing the Salesforce app, primarily to surface our partners’ certification status (done through completion of certification learning plans). I’d love to hear from those of you who have already implemented this. What advice do you have? Best practices? Things we should be aware of? Mistakes we can learn from? Thanks,Shannon

Hi Docebo Community,I wanted to ask if other Docebo customers found a way to deal with the following situation:We have an ILT course. Learners are not allowed to change sessions or unenroll themselves. However, we want them to be able to view other upcoming sessions of the same course. The issue: Once they are enrolled in a specific session, they are unable to view other sessions.Were you able to find a workaround for this situation?Thanks,Ziv

Hi all,I need to expire/hide a number of Learning Objects.  I was hoping to use an API for this, I am not very familiar though I think I can feel my way through. The API is asking for the LO ID which I cannot find anywhere in reports, course extract, or a way to batch retrieve via API. There are about 150 LO’s that I want to expire and hide.  How can I source all the ID’s to update via API?  

Is there any way to filter the visibility of ILT courses on whether there are upcoming sessions or not?  I have an ILT catalog, but many of the courses don’t have any upcoming sessions scheduled.  I want to use the catalog widget on a widget page to only list ILTs from the catalog that actually have upcoming sessions.For now, I’m not going to display the widget, just the calendar widget that shows upcoming sessions, but it would be nice to have the catalog widget visible.  Maybe this can be done with an additional field?

Hi everyone,I'm hoping someone has solved this issue before. We are getting closer to producing certification courses with final exams, and when a learner fails the test, their enrollment status stays as "In Progress" even though the test clearly shows "Failed" with a 0/100 score. This makes it really difficult to identify who has actually failed versus who just hasn't finished yet, which is a problem for our compliance reporting and audits.I've looked through the test settings trying to find an option to automatically mark the course as failed based on test results, but I can't find anything. I also explored custom reports, but test-level data (like pass/fail status) doesn't seem to be available alongside enrollment data. I even looked into Docebo Connect, but there's no webhook for "test failed" that would let me automate a status update.The only thing I can think of is manually changing failed users to "Suspended" status, but that blocks them from retaking th

Hello.  Is it possible to exclude a text string when using the Global Search?  For Google it's just putting a minus sign before what you want to exclude, but that doesn't seemt to work in Docebo.  Is there something I’m missing? Thank you.Mike Magnus

Hi everyone, I would really appreciate advice on a specific survey flow in Docebo.In our main course, the end of the course is built as two separate HTML pages, one after the other: HTML page #1 A page with a button that links to a questionnaire (built as a survey). This questionnaire must be in a separate course, because a notification is triggered when it is completed, and it must not affect the main course completion rate. HTML page #2 A similar HTML page with a button that links to the final satisfaction survey, which already exists today. The problem:When users reach HTML page #1 and click the button, the questionnaire opens in a new tab. At that point, users leave the main course and often do not return, so they never reach HTML page #2 (the satisfaction survey) a

I’ve set up my subscription bundles and set up a plan and enabled publishing of the bundle, but when I go to the subscriptions page, I can select the plan, but there’s no “add to cart” button below like it appears in Docebo help.What setting/option could I be missing preventing purchase of the subscription?  This is set up as an annual, manual renewal since our payment service is Paypal.

Is there any way to preview what a notification email will look like?For example, we’re enabling eCommerce shortly and I have no idea what {{order_receipt}} is going to look like when included in a notification so I can decide if I want to use that shortcode or not.  Help pages don’t go into detail on this, no examples anywhere that I can see.Also, how can I get notifications from my sandbox working?  I need to enter a “From” email address for a notification but I get an error saying I have to set this address in Domain Management.  But Domain Management is empty in the sandbox!