Product Q&A

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2049 Posts

dwilburn
Contributor II
dwilburnContributor II
posted in Product Q&A

"New" Reports not updating - anyone else?

We have been running for about 6 months. For the sake of discussion “Reports” area = “Old” Reports, and the New Reports are = “New” Reports.Is anyone else having issues with “New” Reports not updating for the last couple of days?DetailEarlier this week we received hard errors when pulling “New” reports. We contacted Docebo and was told it was a known issue. Today I found that “New” reports was working but the data had not updated over the last two overnight runs.Know that the “Old” reports rely on real time data and not the over night run I pulled a report and everything is there.Dave

8
sfrost
Helper I
10 days ago
M
Novice I
melissa.herndonNovice I
asked in Product Q&A

Course enrollments via CSV - user notifications

We would love to have the option to turn off enrollment notifications when doing mass course enrollments via CSV.  The “send notifications” option is available for user management via CSV import shown here, but not course enrollments.The only way we can accomplish that right now is to turn off  ALL course enrollment notifications, run the CSV and then turn it back on, but this is not an option for our Power Users.  Any ideas?  

0
M
Novice I
10 days ago
G
Contributor III
gigi galgocziContributor III
asked in Product Q&A

Expired users still show in ILT sessions

Hello, I have a large customer managing a large number of ILTs every month. When an employee leaves the organisation they add an expiry date to their user account. What they noted that these 'expired' employees, if they had an ILT session booked in the future, they remain on the booking despite of the fact that they left the organisation. This causes issues as the company has high turnover and busy ILT sessions, so these 'leavers' remain on the enrolment preventing other people booking onto the course if full. Shouldn't inactive and expired users automatically taken out or discounted from the ILT booking? Thanks, Gigi 

4
G
Contributor III
10 days ago
K
KyleRBennettNewcomer
asked in Product Q&A

"Download Now" Image Customization

Hi everyone!I am looking to see if I can add my own image to the “Download Now” option within a course.The area I am looking to customize is the in the red box below. Does anyone knowis this possible? if so how do I do it? if it is, what are the image requirements, pixels, dimensions, etcThank You!-Kyle

1
C
Helper II
11 days ago
A
Novice III
agreen3225Novice III
asked in Product Q&A

Survey vs. Test Issue

We have had a few course creators create Survey’s instead of test. I understand the reasoning for the survey and test difference of surveys being anonymous, and tests not. I would love a way to trigger for a survey to not be anonymous so we can find the data that is lost when these mistakes happen. Is this possible?

2
SuperShaune
Docebian
11 days ago
D
Helper I
dianex.gomezHelper I
asked in Product Q&A

Is there a way to export list of groups with attributes?

I have been tasked with evaluating the strategy for using groups and putting together recommendations for new standards, cleanup needed, and governance going forward. I want to start by analyzing the current state. I can see all the groups from the Group UI but can only sort by name. I want to extract Name, Description, Type, and Eligibility Rules. How do I do this? PS. I tried a copy/paste from the UI but I can’t get it to copy into rows so I can sort. Plus, I still would have to open each one individually to capture the Eligibility Rules.Also, I know I can export the users by Group, is there a way to export users for all groups at once? I don’t see any reports with “group” in the user data fields.  

1
Annarose.Peterson
Hero II
11 days ago
kfortenb
Contributor II
kfortenbContributor II
asked in Product Q&A

List of data fields and their definitions for reporting

Hello! Is there a comprehensive list available of data fields and their definitions, to use as a reference for reporting? I searched for one in the forums and guides but maybe I’m looking for the wrong thing. Thanks!Kristen

5
O
Contributor III
11 days ago
K
Novice I
kfoleyNovice I
asked in Product Q&A

ILT Enrollment Management

When managing enrollments, it shows the users “username, first name, last name, email, enrollment status, enrollment date, start of validity, end of validity, and sessions”  Is there a way I can see the company they are from? Can I change the fields that are displayed?

2
Annarose.Peterson
Hero II
11 days ago
S
Influencer III
simone.yaghiInfluencer III
asked in Product Q&A

Can a certificate expire?

Hi, I am looking for any recommendations for the following scenario:Our external customer require us to provide certificates to them to prove our employees completed a training. The certificate expires after 5 years for example. Since it expires, a certification (in the certification and retraining app) would be ideal, but it doesn’t produce a physical certificate like the certificates do.Is there a way to make a certificate (associated with a course) expire the way the certification can?

7
Annarose.Peterson
Hero II
11 days ago
E
Novice I
EmilyW_TacomaNovice I
asked in Product Q&A

eLearning, ILT, VILT on same topic

When I’ve created one version of a course, WBT for example, is there a way to copy over all the imagery/content to another course that is offered in another modality, ILT for example? Otherwise, if you’re offering a course in multiple modalities, is there a fast way to replicate them for each of the ways in which a learner could take it? And then I want equivalencies for each of these versions to validate in all of the learning paths where they’re used.Thanks!

1
lrnlab
Hero III
11 days ago
C
Contributor II
CDoergerContributor II
asked in Product Q&A

Classroom locations - visibility

I have three Power Users performing the same tasks in Docebo for ILT. There is one big problem we have encountered: they can’t see each other’s entries for classroom locations. Because they are all managing customer events (i.e., ILT training), it would help if they could all see all classroom locations.How do we avoid  a massive amount of duplicate locations?

4
E
Novice I
11 days ago
K
Novice I
kfoleyNovice I
asked in Product Q&A

Updating user information

Every time I go to update a user’s information, makes me reset their password. Is there a way around this?

1
lrnlab
Hero III
11 days ago
C
colvinek0602Newcomer
asked in Product Q&A

Udemy Courses as Training Materials

We are creating certifications for Data Science. We have pushed some Udemy courses from our Central Repository as training materials in each of the certifications. However, we cannot get the Udemy courses to work. We keep getting the “inpobrms.udemy.com refused to connect” error. Why is this? Has anyone else had this problem? If so, did you find a solution and what is it. 

0
C
11 days ago
T
Helper I
tommyVanHelper I
asked in Product Q&A

API Can't Bulk Enroll Users From Specific Extended Enterprise Domains

So I believe I’ve uncovered a bug. When bulk enrolling users via the api, it enrolls those users from your root https://xxxx.docebosaas.com domain. If you are using automated groups coupled with enrollment rules to trigger enrollments, that all works well. HOWEVER, if you have a notification that uses a short code, say [course_link], and you want that notification to generate at enrollment into the course, the course link spits back the .docebosaas.com domain, not the extended enterprise in which the users belong. Why? Well, I believe it’s due to the fact that the user who has a connection to the api is logged in at root, thus when the automation (group and enrollment rules) trigger, they are doing so from that root domain. Why is this a bug? The notification should not be tied to the uploader taking the action, but instead to the location in which the notification is built. I have been offered no workaround or solution to this issue by Docebo support, and have spent a fair amount of t

13
T
Helper I
11 days ago
C
Novice II
cfriedmanNovice II
asked in Product Q&A

Tracking Quiz Attempts

Hi Docebo Team! Curious about quiz tracking. After some digging I’ve found that Docebo only stores the most recent quiz attempt score. I am wondering if there is any data stored about how many times it takes a user to pass a test? Use Case: We are setting our accepted passing score to 100%, and are wondering if we will be able to see how many attempts it takes users to reach the 100% score (User A took 4 times to pass) Thanks for your help!

12
kgmeloy
Contributor II
11 days ago
T
Helper I
tommyVanHelper I
asked in Product Q&A

Managing Performance Reviews in the LMS

Does anyone have any ideas for managing performance reviews as part of the LMS. So far our team has come up with Observational Checklists (hence OC) assigned to managers. The problem with this is you can’t reassign an OC to your direct report once you, the manager, has filled out the OC. In addition to that, a lot of agencies have compliance requirements that state the performance review has to go to HR for approval there too. So we have a three step process using OCs, but it seems clunky and honestly confusing for the users. Does anyone have a better solution for handling annual, bi-annual, quarterly, and perhaps even monthly performance reviews? 

2
K
Helper I
11 days ago
Stephanie Dreiling
Helper III
Stephanie DreilingHelper III
asked in Product Q&A

Excluding individual Courses in Learning Plans

We are in the process of updating a few of our Learning Plans. I struggle with creating a bunch of new ones (because filters and sorting isn’t ideal). Anyway we have run into an issue where the majority of our staff all need our New Hire Learning Plan, however, we have one course in there that some will not need. Because the course is in the Learning Plan, we can not enroll the individuals from the plan, and we can’t suspend it, or the Learning Plan will never be “completed”. How do you all get around this? Do you have different Learning Plans for everything? Do you enroll the one single course outside of the Learning Plan for those that need it? Looking for options! 

14
Tsifotidis
11 days ago
lrodman
Guide II
lrodmanGuide II
posted in Product Q&A

Anyone else getting user error reports from the new course player?

Seems that the new course player / LP player may be bugged? I tested with a small group of users.   

6
Annarose.Peterson
Hero II
12 days ago
S
stephanie.pankewiczNewcomer
asked in Product Q&A

CSS for catalog widget - hide details everywhere

Hello! I’m looking for CSS support in eliminating the details from the course cards in the catalog and learning plan. For example, I’d like to remove the footer, type description, and language. I’ve checked fark.tools and there is nothing included regarding these items. I’ve also found a thread elsewhere where someone mentions doing this but the code provided does not work when I adjust it to apply to all pages and all course widgets./* Hides 'new' status on course tiles */.ui-badge-status-wrapper{   display: none!important;}/* Hides enrollment status */ #doc-widget-156 .item-status-box{    display: none!important;}/* Hides Course type */ #doc-widget-156 .type-box{    display: none!important;}/* Hides language */ #doc-widget-156 .course-type{    display: none!important;}/* Hides tile footers */ #doc-widget-168 .ui-card-catalog-content .ui-card .ui-card-footer{   display: none!important;}​​​​​​​

3
C
Helper II
12 days ago
kgmeloy
Contributor II
kgmeloyContributor II
asked in Product Q&A

Notify user when they are eligible to re-take an exam

We’re in the process of moving a software platform certification exam from an external service into Docebo. I’ve got it working and after some hiccups with reporting, I’m quite happy with how this will work.  If they fail the exam, they can’t re-take for 30 days, and I’ve got that set up in the course. What I can’t figure out though is how to automatically notify them when that time has elapsed and they’re able to try again.  I’ve dug through articles and the notification documentation and can’t find an answer.  Any help would be much appreciated!

3
lrnlab
Hero III
12 days ago
B
Helper III
Baskaran venugopalHelper III
asked in Product Q&A

Best Practices for Skill Management

I’m working on understanding the My Skills feature and trying to leverage in our organization.Anyone could you please help me with the below questions. In Skill Management - I can see Platform Catalog and the other catalog mentioned our organization name but I can’t be able to add any skill sets. I have a custom set of Skill sets in our system and When I tag those skill sets in the specific courses/users, it does not show up in the learners “My Skill” channels as a recommended content based on the individual self- skill assessment. Is that how it works, or did I miss something? If non-technical user tag himself as technical skill sets, does the course will be listed to them as a recommended content in My Skill channel? If so, does it bypass the course visibility settings in course properties? how can I prevent those situations in system.  What are the best practices (Do’s and Don'ts) we should know before enabling the skills feature in organization?

0
B
Helper III
12 days ago
Gary Jarvis
Helper I
Gary JarvisHelper I
asked in Product Q&A

List of all ILT is theresessions in the system

is there any way of getting a list of ALL ILT sessions created in the system? (I can only find reports for those who have enrolments attached.)It can be done for 1 course, but I have 250 plus I want to search to ensure my admins (located all over the globe) have entered the session correctly (before they add learners)Any suggestion (report/QB/API)?ThanksGary   

2
Gary Jarvis
Helper I
13 days ago
Gary Jarvis
Helper I
Gary JarvisHelper I
asked in Product Q&A

Is there ANY way of changing the system's default event Start, Finish and Break times. 

Is there ANY way of changing the default event Start, Finish and Break times. these have to be changed from the system default times EVERY session, It’s a mistake waiting to happen when an Admin sets up a new event.   

2
Gary Jarvis
Helper I
13 days ago
ktbadham
Helper I
ktbadhamHelper I
asked in Product Q&A

Rise Videos Cannot Enlare

I am coming across a surprising issue.I have SCORM that I built in Rise that includes a video. When I upload that SCORM the button to enlarge the video is grayed out. This button works fine outside of Docebo, so it seems to me something in Docebo is causing it to not work. Screenshot below.Has anyone experienced this? Is there a fix?

2
ktbadham
Helper I
13 days ago
S
Helper I
SdinnoceHelper I
asked in Product Q&A

Notifications for New Users Created Via User Sync

Hello, we create our new users via user sync for external users and via the nightly CSV import for internal users.  (salesforce integration)We would like to send a Welcome to Our Company email directly from the LMS when a new internal user is created via the nightly CSV import process.  The notification option:  “User has been created (by administrator” which "Triggers when a Superadmin creates a new user account." works well when I do it manually for both the internal and external groups get different emails.  What I am trying to figure out: Can we use the automated user creation notification when we are using the out of the box integration with Salesforce to create new users. to send the users that are created automatically the notification?  And if not, is there another notification that would work in this case? 

3
S
Helper I
13 days ago

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