Skip to main content

Product Q&A

Ask questions and get answers about Docebo products.

  • 3,748 Posts
  • 14,186 Replies
3748 Posts
S
Influencer II
Suzy_qInfluencer II
asked in Product Q&A
Learning plans prerequisites

HiI have searched throughout DC and see that there are several posts regarding Learning Plans as prerequisites.  Hoping to find some updates re this issue.essentially, I want LPa (5 short courses) to be completed during induction process which then opens LPb.LPb has several courses (order of completion is not relevant) which has a time frame of 2 weeks upon first date of LMS access (day of induction).  If users do not complete all courses within LPb what are the wider ramifications; are the courses archived and re enrolled (too much admin for all this to occur).  ALPc is released open after LPb is completed and the user has six months (start date from first date of LMS access which is induction day one) to complete.  This marks the end of probation period where LPc completed status is reported to HR as user being compliant.Issues I am thinking are around validity times and users not completing in due time.Thanks for helping me brainstorm this one out.

120
S
Influencer II
19 days ago
M
MQS6059Newcomer
asked in Product Q&A
Possible to rearrange the order of pinned posts in community hub?

When pinning a post in the Community Hub, the most recent post that is pinned appears at the top of the selected space. We have community guidelines and featured posts that we would like to have remain at the top of each space. As we pin additional posts, it moves all other pinned posts down. We found we have to unpin and re-pin any post that we want to appear at the top of the space each time. It would be helpful to allow administrators to select the order in which pinned posts appear within spaces. Has anyone else experienced this and have a better solution than un-pinning and re-pinning the posts? 

40
M
20 days ago
A
amy.rogersNewcomer
asked in Product Q&A
Offered By field when sharing badges

When learners share their earned badges on social media, it provides a link for viewers to click and see the badge details themselves (see image). Within this link there is an Offered by field. Where/how do I add our company name so that it appears under Offered by?? 

30
A
20 days ago
B
Novice I
B036634Novice I
asked in Product Q&A
issues with LMS today, 10/10/2024

Is anyone else experiencing problems with the LMS system today.  Created a power user last week and have had to re-setup today.  Also, observation checklist was marked as complete and today some say in progress 

133
lrnlab
Hero III
20 days ago
L
Novice I
lukeheatgeekNovice I
asked in Product Q&A
CSS No Longer Working

Hi, my first post here, I’m hoping you can help!Back in July, my company’s course player looked like this:You can see that I used CSS to remove “File” and “SCORM” from below the module title. I also used CSS to replace the default images, depending on the lesson status. Now, Docebo have done something to the course player with an update in September (https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates). Now, the course player is different and my CSS is having no effect and it looks like this: There are now thumbnails instead of the pink status icons, the status is shown by text in the pinkish background, “File” and “SCORM” are shown and the default images are back too.  Is anyone facing this issue too? Does anyone have a fix to revert back to how it was? Thanks

404
JumpingBeanTraining
Novice III
20 days ago
mwd
Contributor II
mwdContributor II
posted in Product Q&A
Search Engine Optimisation

Has anyone done any work around SEO using Google Search Console or similar? Is there a sitemap.xml somewhere that we can gook into?

3183
mmarshall
Novice III
20 days ago
S
Influencer II
Suzy_qInfluencer II
asked in Product Q&A
PU enrollment approval

HiI am wanting to grant permissions to a specific PU group to be able to enrol and approve course enrolment into a course as a Direct Manager of their team.  This is to prevent user from self-enrolling and be paid for unnecessary training.I can see the notification for: User waiting to be approved in ILT course.But I would like the option of a notification that includes both ILT and eLearning courses.Is this feasible, or have others found a work around for this.  Currently we have an extra admin load with excessive emails back and forth.

61
lrnlab
Hero III
20 days ago
julientrudel
Influencer II
julientrudelInfluencer II
asked in Product Q&A
Instructor course management

Hello,my question is: Is there a way for instructor to be assigned a course automatically when they are enrolled into them as an instructor?explanation:When i add a user as an instructor to a course, it seems like it only enroll him like he was a learner. I need to go add the course in his assigned ressource on his power user profile for him to be able to access the course management options. I find this a little bit challenging because I then need to be up to date for every instructor on what class they are teaching and adding them to their profile or even if I assign all course if i add a new one i need to update every power user profile. Thank you 

432
cheyenne.carpenter
Docebian
20 days ago
A
Novice I
aescobarNovice I
posted in Product Q&A
Adding PDF files to Notifications

Hello,I believe it would be highly beneficial if the Notifications feature allowed the addition of PDF files, rather than being limited to links or text. Currently, it seems that we are only able to include links or images, but the ability to attach PDFs would be a valuable improvement.  

111
erin.brisson
Docebian
20 days ago
Scott Foster
Influencer II
Scott FosterInfluencer II
asked in Product Q&A
Training Material as a pre-requisite for purchasing a course.

Does anyone know if there is a way to prompt(force) a user access training material before the purchase a course?

192
erin.brisson
Docebian
20 days ago
S
Novice I
ShunyaNovice I
posted in Product Q&A
Notifications filters - which group or branch is selected

 This enhancement request may already exist, but I didn’t see it.Under Notifications, once you select your desired group and/or branch, when you need to circle back to it, you can’t easily tell the name of your selection without search guessing or clicking through the pages to find your selections.  It should be setup to allow the admin can see the selection on the main page with an option to add / select others to the list. 

273
erin.brisson
Docebian
20 days ago
JGildea
Helper I
JGildeaHelper I
asked in Product Q&A
Skills, Skill Sets, and Jobs

I’m working to understand how we can leverage the Skills feature in my organization.  I see that I can create skill sets, and add skills to the skill sets.I see also that I can create an AI based channel that will auto-fill according to the skills associated with courses or external content (via the internet). Two things that I am having trouble with - There is a Platform Catalog, and then I see a catalog with my company name. But I cannot seem to add anything to the catalog with my company name.  When the learner logs in and is asked to build their skills profile the first thing they are presented with is a list of jobs to choose from. Where can I find the jobs list, and can I edit that? If I’m going to use this in conjunction with our career planning programs, it would be helpful to be able to put our own job titles in for an optimum user experience.

3628
B
Novice II
21 days ago
RyanNeal
Novice I
RyanNealNovice I
asked in Product Q&A
Scheduling Automatic Course Enrollments

Good morning ☕Still getting used to the Docebo platform coming from another LMS. I was curious if anyone had any recommendations for my use case. From what I have seen, there is not a way to schedule an enrollment so (for example if I need something assigned on a Saturday when I am out of office). I’ve played around with the idea of enrollment validity so the content wouldn’t be able to be started until the date set, but would be “enrolled” in the locked content until the start of the validity period. The only issue with this I’ve experienced is, our standard email notification has a "Take me to the Course” button to start the learning and this seems to bypass the enrollment validity. Any suggestions or recommendations on what’s worked for you?

321
lrnlab
Hero III
21 days ago
RyanNeal
Novice I
RyanNealNovice I
asked in Product Q&A
Automated reporting for test data

Hey all,New to the Docebo platform and still working out some kinks.We have some power users expecting to receive automated reporting for quiz/test data. Specifically to allow them to see which answers were correct/ incorrect and their final score.The data from the course reporting within the “training material statistics”  is perfect, as it lists the questions out and shows how the learner answered. Is there a way to automate this report with the internal tools or would it need to be collected manually? 

436
dklinger
Hero III
21 days ago
lrnlab
Hero III
lrnlabHero III
posted in Product Q&A
Skills Management Reporting

Good day all, Have been looking at Skills Management with the intent to use it soon but am thinking there is an obvious gap (or perhaps I’m looking in the right place) when it comes to reporting…Does anyone know if there is a way to report on what skills and levels users have self-identified? We are thinking of using this as something close to competency assessments but without reporting and progress tracking/tracing, it won’t be useful.Wondering if anyone is actively using Skills and what your experience is like…Any tips and best practices to share? What feedback have you received from users? How are you managing/tracking user input vs. what skills you attach to courses & assets and how do you know if user training is making any difference to enhance a user’s skillset? What gaps are you seeing? What, if any, improvements would you like to see to this product? (I know custom skills is top of list for many)I appreciate your feedback and comments. Thank you.

65514
E
Novice III
21 days ago
lrodman
Guide II
lrodmanGuide II
posted in Product Q&A
"Scroll down for more" animated graphics for communicating to users

I get a lot of complaints that users don’t know about scrolling down on the home page, and also that users don’t scroll down for pdf attachments in courses. Does anyone have a good way of indicating “scroll down for more” maybe with animated gifs for these two scenarios? Off to write some css.. lol For my homepage it could easily go below (or above) the user profile image and name.

201
elamast
Hero I
21 days ago
JZenker
Guide II
JZenkerGuide II
asked in Product Q&A
Insights page widgets

Does anyone know if there is a way to add the new Insight dashboards to a widget page? 

362
JZenker
Guide II
21 days ago
theandredasilva
theandredasilvaNewcomer
asked in Product Q&A
Change Folder Icon in course

Hi everyone, I have been looking on here to see if I can find the answer to my question, to no avail. Are we able to change the folder icon to one of our own as per the screenshot below?  We have our own folder icons we would like to use. Was looking on all the settings I could think of, but could not find anything.Would really appreciate any clarity on this.

120
theandredasilva
21 days ago
SStratton
Novice II
SStrattonNovice II
asked in Product Q&A
Insights: Things I'd love to see

I love the concepts of the Insights tool. There are many things that I would love to see - if this can roll out in a robust way, it would be of great value to my organization due to it’s size. So in no particular order:Ability to build my own widgets/cubes On groups, branches, course status, etc Change the graph types (think Salesforce dashboard) Dashboards on specific data without filter option, to control the end user experience. Ability to provide those dashboard to groups/branches/powerusers/leaders Widgets/Cubes Overdue by Group Overdue by Course Overdue by LP Overdue by Branch Overdue by Additional Fields Completions “on-time” (before expiration dates) Completions “past-due” (after expirations dates) Most Searched Word Cloud or List Most Started by Uncompleted course Activity by Hour Activity by Week/Month Top “Tags” in user shared content Tags word cloud or list in user shared content Add percentages to Learning Plan Course completion breakdown Top Rated Instruc

1196
R
Novice II
21 days ago
J
Influencer III
jsalinasInfluencer III
asked in Product Q&A
New Badge Notification - Go To My Badges Link

The new badge notification has this long green link Does anyone know how to shorten this? It is so long. Here is the HTML code but I am not sure where to change the length of this. Thank you!     }        .gamification-notification-cta-btn {            display: block;            text-align: center;            background-color: #07445D;            color: rgba(255, 255, 255, 1);            padding: 8px 16px;            border-radius: 2px;            box-shadow: 0 1px 4px 0 rgba(0, 0, 0, 0.24);            border: none;            cursor: pointer;            line-height: 1.25em;            text-transform: uppercase;            font-weight: 600;            font-size: 14px;        }        .content {            margin: 15px 0 0 0;            padding: 0;            border: 0;            font-size: 100%;            font-family: "Open Sans", sans-serif;            vertical-align: baseline;            word-wrap: break-word;

91
J
Influencer III
22 days ago
Cindy Moore
Novice I
Cindy MooreNovice I
asked in Product Q&A
Can I use my own Zoom ID when creating an ILT?

Because we have a Zoom account, I have my own Zoom “room” (number, meeting ID etc) and once a week I would host a drop-in meeting. The link to it was emailed out to customers, Since we started using Docebo, we wanted to switch to hosting the meeting as an ILT in Docebo. However, it uses a randomly generated Zoom meeting ID. I thought by choosing myself as the host when creating the ILT that it would use my Zoom ID, but that does not seem to be the case.  Does anyone know if there is a way to set it so it hosts it in my ID instead of the randomly generated one? We have customers who are not in Docebo and may not ever be, that still may want to access the drop in meeting I host once a week. I don’t want to be hosting two simultaneous drop-in meetings. Well I can’t actually, someone else would have to sit in one of the meetings while I host the other.  help?

192
Cindy Moore
Novice I
22 days ago
KMallette
Hero I
KMalletteHero I
asked in Product Q&A
Administrator impersonation of account with SSO login

Does anyone know whether Administrator impersonations of accounts in an SSO tenant actually goes out to the SSO application for validation?I have a tenant in my EE environment that uses Okta for logins. We have a couple of accounts that are failing to get to the Docebo dashboards. We have the SAML configured correctly as other accounts are working.When I try to impersonate the account of someone who fails, I can’t tell if the impersonation is supposed to call out to Okta. Does anyone know?

254
KMallette
Hero I
22 days ago
Ahunter_88
Ahunter_88Newcomer
asked in Product Q&A
Resetting users in an older course after updating with newer version

Hello all!We are encountering issues with learners needing to see new courses and complete quizzes. We have been updating older courses using Storyline 360 and originally overwriting the older training material. We found out that the learners could not see the newest updates if we used overwriting, so we changed to versioning and hid the older training material. I uploaded a new training material, SCORM, in the CLOR and assigned it to the courses from the central repository. We have been getting forum comments from other learners about issues with passing the quizzes, and we suspect that we still have to reset their statuses when in progress. Users who have already completed the course with a passing score are completed in V1 but need to be completed in V2, which is correct from what I have read. Could another issue be with the publishing settings? Right now, we use SCORM 1.2; I used SCORM 2004 3rd addition at a previous job, but I am using a government LMS. I would appreciate any help

40
Ahunter_88
22 days ago
V
Novice II
vicki murray-kurzbanNovice II
posted in Product Q&A
Auto Tagging on Course Player Update

You have to use CSS to hide tags in the player update and hope that other descriptions aren’t affected.

441
lrnlab
Hero III
22 days ago
J
Jasper741Newcomer
asked in Product Q&A
I am not seeing Vietnamese in my closed captioning options

We use closed captioning to give more options for our learners that may not have English as their first language. I see that Vietnamese should be an option for language selection in some documentation but I do not see it in my drop down menu when I go to select the language for my VTT Closed captioning file. Is this no longer an option to select?   

80
J
22 days ago

Badge winners

Show all badges
Terms & ConditionsCookie settings