Product Q&A

Hello wise Community,We are experiencing a training material completion issue. We use SCORM files, and have the final one set as the end object marker. For some users, the training material is showing complete, but the enrollment status is not changing to complete. We opened a ticket, and they said that we need to add exit buttons to our SCORM files because it’s caused when users don’t close the training material. My question is, why are the training material and enrollment reports not syncing? Has anyone else experienced this? Thank you,Cat

Hello,I am trying to set up a report with instructor led training sessions only, without the user data - we are trying to set a report view up for admins to see the upcoming class schedule in tabular format which they can extract.Has anyone been able to accomplish this using custom reports or otherwise?

Hello! Just curious if anyone here has set up an eCommerce solution to sell courses in multiple countries. I was testing the eCommerce app with Stripe, but ran into a few critical roadblocks. The biggest being our tax requirements and that we can only configure one payment gateway in Docebo. We have multiple legal entities and Stripe accounts based on the countries we operate in: Canada, US, and UK. We must collect taxes for each country in the corresponding Stripe account (e.g., collect US tax in the US Stripe account). This is a major limitation for us. We cannot, for example, use the US Stripe gateway to collect Canadian or UK taxes. I have to imagine this is not uncommon in the eCommerce world. What is the ideal solution to manage this?

We primarily use Learning Plans to manage training, but a key limitation is that when managers view an employee’s card or run a Learning Plan report, the individual courses within the plan are not visible.This makes it difficult for managers to quickly assess which courses have been completed and which are still outstanding. Having visibility into the specific courses within a Learning Plan—along with their completion status—would significantly improve oversight and support more effective follow-up with employees.

Hello,Can anyone confirm that the skills dataset that Skills Management aka Docebo Skills is using is the European Skills, Competences, Qualifications and Occupations (ESCO) - https://esco.ec.europa.eu/? If yes, what version of the ESCO dataset is it using?Thank you for the attention.Caesar

Hello Everyone, Does anyone know of a way to isolate how many users accessed our system in 2024 if I ran that today?  Anyone who accessed in 2024 and also 2025, their last access date would show 2025.  Just curious if there is a way to filter to say “show me users who accessed the system in 2024” from the User Management interface.  And taking that to the next level, I’d also like to get that number by branch...so total 2024 users, and then total 2024 users who accessed via a specific branch. Any ideas would be greatly appreciated.  Thank you!

Hi~ Thank you in advance for your help.We ran leaderboard last year that ended awhile back. We want to run a new one but I see even if I delete the last leaderboard, the staff that were in the Top 10 on the now deleted leaderboard, still are showing up even though the new leaderboard (with associated badges/points) has yet to begin. See screenshot where the Leaderbaord Top 10 are still showing although I deleted that one. I am guessing I need to go back to all those badges and change the points to 0 in order to get rid of this? I want to start the new leaderboard off fresh and don’t like that you can see the past results from a different leaderboard from 1 year ago. Thoughts?    

We’re going to be generating accounts, and we want a “one button” or “one link” log-in option for those folks - like an SSO button, something where they can just click and get in (no password). I’ve looked into trying to do magic links (it looks like Docebo doesn’t offer that option) and I believe SSO wouldn’t work. Understand if this isn’t possible, but is there a way to do this?Example: User has account automatically generated. They can get in without entering a password, just by clicking a button or link.Thank you for any help in advance!

I need to remove a high volume of users from the certification requirement.  Is there a CSV template that I am not finding to be able to do this?  Removing 1000+ users manually is not a valuable use of time.

Hi,Does anyone know if it is possible to select a custom range of channels that come up when a user “Asks an Expert?” We’ve got lots of channels but want to show the Q&A widget for only a certain group of them, and therefore the drop down box looks really confusing at the moment when they go to ask!  

Hi all,I’m excited with the potential that Harmony Search can offer, but I’m with many of you in that the tool isn’t ready for primetime as it is not picking up the information and proper user guides that i want it to use to respond. How can I “teach” Harmony or guide it on locating the correct information? Any tips, tricks, and guidance are greatly appreciated. 

Hello all,We are using the Q&A widget on a channel page.  Does anyone know if there is a way of moving the Ask the Expert button to the top just to make it a little clearer?Thanking you in advance for your time.Lisa

I’m working to understand how we can leverage the Skills feature in my organization.  I see that I can create skill sets, and add skills to the skill sets.I see also that I can create an AI based channel that will auto-fill according to the skills associated with courses or external content (via the internet). Two things that I am having trouble with - There is a Platform Catalog, and then I see a catalog with my company name. But I cannot seem to add anything to the catalog with my company name.  When the learner logs in and is asked to build their skills profile the first thing they are presented with is a list of jobs to choose from. Where can I find the jobs list, and can I edit that? If I’m going to use this in conjunction with our career planning programs, it would be helpful to be able to put our own job titles in for an optimum user experience.

We have self-registration with admin approval required on our platform. We receive 1 or 2 users per day who, even though I edited the localization string for the self-reg form instructions to state that a work email is required, we still see the requests. Is there a way to disable certain email domains (gmail.com, yahoo.com, hotmail.com, etc.)? I know we can limit to only allow certain domains - that wouldn’t work in my use case. We need the opposite of that - to filter out specific domains.

Hi All - We are testing out using surveys when a user completes a training, we have everything except we entered a test answer and when we export the report the answers are not being displayed. Are we running the report too quickly? We answered the question about 30 minutes ago.This is what we see:  Thanks in advance!

If I have 1 ILT course that has 2 sessions - will learners receive 2 certificates when the complete both sessions? Or will the certificate just update to reflect the most recent session they attended?

Has anyone found a way to export an inclusive detailed inventory of the Central Repository materials?

Hello.We have different home pages based on the branch a user logs into Docebo from.  We are planning on rolling out some new elements to our home pages that we’d like to bring to people’s attention via a pop up that they can dismiss.  Is this a functioality available in Docebo?Thank you.

Hello,Has anyone figured out how to successfully use the “Learner has yet to complete a course” when you have both eLearning and VILT courses. We have (or had) a reminder set to trigger 7 days (and 30 days) after enrollment if the learner hasn’t completed a course  We send out the list of ILT sessions at the beginning of the month allowing people time to plan to enroll and attend. This all fails for ILT courses as learners can enroll a few weeks before a session and then get the stupid notification saying they haven’t completed a course weeks before the session if even scheduled to take place.Outside of manually adding each course to notifications any solutions?

There is a notification for “User failed ILT Session.”  Does anyone know if this can be used if the user is marked “Absent” for courses where completion is based on Attendance?  I don’t see how to “fail” a user.  If this is triggered by marking “Absent,” can we update the documentation to be more accurate?  It is confusing.  

I am interested in hearing if any other users have found a way to FULLY bypass the course page/course landing page. We use custom built pages with custom content blocks and I would like to LINK the images and buttons directly to my scorm file (Rise)… is that possible? The course landing page provides us with no value and instead, users are required to click at least 2-3 more times to access material.

Hello everyone,I am trying to make a connection with Fivetran in order to handle some data, however I am not the subscribed user of the account in Docebo. In this case, the admin user can give me a temp-user and that will be enough, or will this user account be tied to the Fivetran-Docebo integration and needed permanently?Thanks in advance for the help.

Hello!We recently enabled Power Users to enroll others in one of the Profiles. The permissions we’ve given are Create and View. However, I’m seeing that when attempting to enroll people, those people actually go into “Enrollment to Confirm” instead of “Enrolled”...No max quota on course I see that there is the “Allow automatic enrollment from the waiting list when learners unenroll”, but we don’t want there to be an exchange of one person leaves another person enters, we just want everyone to be able to enter I see a Power User permission “Can activate enrollments”, but we don't want an extra step to activate enrollments, we just want them to be activated immediately. Is that what this does?Thank you for any help in advance!

Hello! I’m trying to update certification records in our system. Here’s the scenario:We currently have 1 certification (DOT General Awareness). We need to split the records into 2 (DOT General Awareness; DOT Function Specific) What I’ve already done: Audited the system to pull a report of existing certified Team Members.  Split the report into 2 (to separate out the two records).  I uploaded the new certification record and awarded the Function Specific certification. My Question: What is the best way to remove the users who have DOT General Awareness, without removing the course completion (the lessons are from the CR as those are pre-reqs for the new certification)?My thought is that I need to create a new course for the DOT General Awareness (as anyone in the existing course is being assigned that certification), then I would upload the files and add the certification to the new course and remove it from the old course, but I wanted some insights from other experts before I do it in

Hello! Does anyone know if it is possible to automatically assign all users from a group to follow a channel?