Skip to main content

- - Guides Library
Groups
Events
Product Updates
University
Docebo Help

Community
Learn & Share
Product Q&A

Product Q&A

Ask questions and get answers about Docebo products.

3,884 Posts
14,661 Replies

When you subscribe we will email you when there is a new topic in this category

3884 Posts

brandonqContributor II

asked in Product Q&A

Removing Instructor Email from New Course Player

We’re preparing for the new course player and noticed it has direct email links to the instructor, encouraging the user to reach out that way. Looking for help on how to use CSS to remove the email instructor link.Thanks in advance!

elliotmiNovice III

asked in Product Q&A

Question/Answers breakdown report by user

I’m after a way of building a report that provides the following fields:Question Answer User ID / Name Completion dateI would need this to be exported from a course level report so it would capture the data for all users who have completed. Is this possible within Docebo’s reporting capabilities? *I’ve seen a few posts in close relation to my question but no answers that would help me achieve what I’m after (apologies for any duplication if i've missed this somewhere).

andreasNovice I

asked in Product Q&A

User Waiting To Be Enrolled In A Course- Notification

Hello community, we have noticed that this notification is only sent if a course has never had a session.However, in our case, every course has had at least one session in the past.We would like to inform our power user group that a learner has booked an ILT course for which no session is currently planned, although there has been a session in the past. We would like to ask for interest in a course or a new ILT session and offer a new ILT session if there are a certain number of people interested. Does anyone have any ideas on how we can inform our power users about this? According to Docebo Support, there is no solution for this.Best regards,Andreas

nicole.mccormickNewcomer

asked in Product Q&A

How to use a Rubric for Evaluations

Can rubrics be used to inform learners on how they are being evaluated, what is considered proficient/mastery in a skill or knowledge as well as a way to provide feedback to them on they performed when a learner uploads a screen recording, audio recording or any other kind of upload?If there is not, has anyone figured out how to seamlessly use a checklist as a rubric for uploaded assignments and test items?Thank you in advanced.

CheneyHelper II

asked in Product Q&A

Channel Reports for Playlists

Hi Folks, Is there anyway to get an overview of Chanel Assets “ Playlists” I can see them in our list, but strange that they do not offer this as a filter type. I also see in custom reports there no report to pull out all playlists. Anyone figured this out? Thanks in advance

Cindy MooreNovice III

asked in Product Q&A

Can I have an automatic Welcome email sent out to New users who have not logged in for the 1st time yet?

Hello all. I am a bit familiar with Notifications, but my question is about sending a “Welcome & Quick Start Guide” email to new users letting them know how they can log in for the first time and some quick user tips for them.Currently we are using tags in Keap. So I add a new user in Keap, tag them so the Quick Start Guide/Welcome email goes out, and also put them in Docebo and enroll them in courses. I would love to be able to eliminate the double entry and just register the new user straight into Docebo. However, I still need to have the Quick Start Guide/Welcome email go to them so they know how to log in and navigate through the platform.I am not sure if they have to have already logged in to Docebo first before getting an email notification. Or does anyone else have any other ideas how I can execute this and save me entering a new user into 2 different platforms?

Natalie DenzauNovice II

asked in Product Q&A

Duplicate Notifications for Some Courses

Hi Community! Hoping someone can shed some light on this.We have 2 courses that have custom notifications configured to be sent to our internal branch for the following:at time of enrollment user has yet to complete the courseHowever, learners are receiving duplicate notifications for both events. I have cehcked the notifications associated with the courses and it matches the one group of custom messages. The one course is particularly confusing as it is brand new and has ONLY been associated with it’s own customer brand new set of notifications. Has anyone else experienced this and know how to fix?

ryanmalottNovice I

asked in Product Q&A

Repeating courses

For the courses I’m setting up in Docebo, these will be mandatory annual trainings for our employees. I’d like some guidance on the best way to set them up: Should I create a new course each year, or would it be better to simply create a new session within the same course annually? If I opt for a new session each year, will it impact completion rates? I want to ensure that historical data remains available for reporting and that I can access records beyond the current year’s enrollments. Any advice on how to set this up efficiently while maintaining accurate records would be appreciated!

JeanetteMcVeighHero II

asked in Product Q&A

Course Property setting for Header Image

Anyone know of a way to find out the Header Image settings on each course? I am working through updating all header images to be images and not just the default and being able to export that data or get it somehow for each course will allow me to focus.I didn’t find the option to see this data in the courses export option.Any ideas???

Lisa DInfluencer III

asked in Product Q&A

Renaming Assets in Global Search Results Tab

Hello,Does anyone know how to find where in the Localisation Tool I can change the below word Assets from the global search results tab? We no longer use Coach and Share and so I want to rename this to Playlists. Many thanks in advance.

edgreevesNovice I

asked in Product Q&A

Making Content Available without Logging In

Is there a way to make content accessible to users who do not have a login or in a place where Docebo does not ask them to log in first?

vicki murray-kurzbanNovice II

asked in Product Q&A

Elearning theatre mode close and collapse buttons glitch

Hi all,I cannot make this occur every time I test.Our eL courses are set to theatre mode, we have autoplay off, and the syllabus starts as expanded. When I resume or start an elearning module, it works fine. When I click X to close the player window, I go back to the course and syllabus. Good. The problem is that 20% of the time the course stays in full screen mode and when I collapse it, nothing happens. I need to click the expand and collapse button again twice before I leave full screen mode and can navigate away from the page.I have only seen this behavior logged in as a superadmin. Has anyone else had this issue?

DackNovice II

asked in Product Q&A

Can domains be blocked?

I see in Advanced Settings it’s possible to restrict registrations to specific domains but is it possible to block people with specific domains from registering?

afoley23Newcomer

asked in Product Q&A

Power Users Managing Certificates

I am having an issue allowing a Power User to create, edit, and manage certificates associated with their courses. I have given the Power User permission to View and Edit certificates. However when they try to create a new certificate it does not appear for them in the Certificate Templates list, though I and other Super Users can see it. Also if I create a certificate template for them and assign it to their course, it still does not appear in the Certificate Templates list from their view.

jsalinasInfluencer III

asked in Product Q&A

Mark as Outdated

Hi~ So if users mark a course outdated, we review and no changes are needed, so how exactly am I as the superadmin supposed to remove the outdated count under course management column so that I know we reviewed it and it is no longer outdated, but also in the future if someone does remark it outdated again, I would see that? I do have the outdated notification turned on to superadmins.Thank you!

caycochoInfluencer I

asked in Product Q&A

Learners Test Results dashboard-why can't I view it?

Hey there community!I assigned the dashboard page to my superadmin menu. But, I still can’t see it in the menu to see what that page looks like. Is there a specific use case or condition to view this page as learner, poweruser, or admin?Thank you for the attention.

captainzeldaHelper II

asked in Product Q&A

When not logged in, direct URL redirects learner to the homepage

In doing some testing, I realize that if we have a learner that gets access to a URL (not auto enrollment link, just the learning plan URL) and they are not logged in, they get directed to the homepage. It drops the URL they came in on, and it doesn’t take them to the content that they were trying to access to begin with. I don’t feel like the system used to work this way. Here’s the flow - Learner clicks on a Docebo link Learner realizes they are not logged in Learner clicks SSO button Learner gets logged in Learner is directed to landing page Learner has to go back and try to dig out the URL they were provided and hope they get to the education they intended to take to begin withSo far this behavior happens consistently with: Courses Learning PlansDoes not drop: Catalog URLs Page URLsLearners are already frustrated they have to relog in since the token doesn’t carry over from the other system they typical come from, needing to reclick the SSO button. Dropping the URL is the new frust

dhillockNewcomer

asked in Product Q&A

How do you manage a course differently for required and optional users ?

As a newcomer to Docebo, I apologize if this is a simple question.Our users who work with ABC are assigned ABC training. This required training has a deadline when it must be completed.Users who don't work with ABC can also self-register for ABC training. Unfortunately, the self-registered training is still assigned a deadline and the user appears on overdue reports if they don't finish it by the required date.Would you kindly share how you differentiate between required and optional training within Docebo when it's the same course but different users?We'd like to avoid penalizing users who are proactively seeking additional knowledge.Thank you very much for your help!

Suzy_qInfluencer III

asked in Product Q&A

Remove My Activities option

Hello all,We are having issues with users not going through the correct process to retake a course which has a certification attached.I have created a tasklist widget which sits on the homepage that displays - Not Started, In Progress and Certifications to Renew. Ideally this is where I want them to click to redo training and therefore completion dates will be reset correctly to remain compliant.There is also a historic function to access the My Activities tab through the three hamburger bars on top left, click on courses and enter the training through the courses tab. This does not reset the certification dates correctly.My question is could I remove the My Activities option from the Menu to avoid this issue altogether? Users have access to catalogues, calendar, reports, LPs, training overviews, completed courses all built into widgets that sits on their homepage. Would there be any ongoing consequences if the My Activities option be removed?I have zero CSS skills if that is what i

ryanmalottNovice I

asked in Product Q&A

Safety Training

I’m still getting familiar with Docebo, so bear with me. I’m working on setting up ILT (Instructor-Led Training) in Docebo for all our safety trainings.Each month, we have a new safety topic that lasts about 30 minutes. There will be multiple sessions of the same topic spread out over a few days, and employees only need to attend one session. All employees are already set up in Docebo.I created the course in Course Management as an ILT.My question is about SESSIONS:Are sessions intended for each individual training session? When I click into a session's properties, I see EVENTS. It feels repetitive to keep entering the same information when setting up events for ILT.What’s the difference between sessions and events? Are sessions meant for the training as a whole, and events for when a single session has multiple parts?

JenniferRitualsNovice I

asked in Product Q&A

Who has gotten LTI 1.3 to work?

Hi all,Has anyone succeeded in importing content to the central repository using the new LTI 1.3 functionality? If yes, where do you add the course link? In one of these fields?Thank in advance!

lrnlabHero III

asked in Product Q&A

Notification Bell has gone missing in sandbox - anyone else noticed this?

Yesterday I opened the notification panel (bell icon) on saw an updated screen with new ooptions, etc. Today, the bell is gone and I have no access to any on-screen notifications...opened a ticket but was wondering if anyone else has seen this on their instance? Do not have any CSS to hide that and I did see it a day agovs our production site:

lrnlabHero III

posted in Product Q&A

ILT - Completed User can Change Sessions!

Not sure if anyone has encountered this or is aware but there is a huge gap in ILT tracking…Case:User was booked in a session on Apr 24 they did not attend and the instructor marked them as Absent Admin mistakenly marked them as Completed on the course User was able to change session after being marked as completed although we do not allow users to unenroll from a completed courseNow the reports and user transcript riot are showing incorrect dates and the user was awarded a certification when in fact they did nato complete the program. I opened a ticket with support but thought it would be interesting to see if anyone has experienced this and what you have done to mitigate this risk.Docebo needs to put in some better connections between course statuses and session statuses...today there is no relationship between the two which is the big issue...

lotihig137Newcomer

asked in Product Q&A

Manager course enrollment

is there a feature where managers could easily reassign content. We have a few lessons users like revisit, and sometimes need to be reenrolled in. Currently, if a manager attempts to assign a lesson that’s already been taken through My Team page, the lesson is just locked.

lrodmanGuide II

posted in Product Q&A

Creating general forums linked to multiple courses

Hello, I’m a new LMS Admin/ID implementing Docebo. I’d like to have some active forums for members. It looks like forums in Docebo always live within a course widget, and are course-specific. Is it possible to have general forums outside of a class? I suppose I could create a few classes with next to no content and put them in a “Forums” folder with different topics, but this is pretty inelegant. I’d also like to have forums linked to multiple classes. For example, all the sales classes could be linked to a “sales tips” forum. All the leadership classes could be linked to a “leadership discussion” forum. I’d like to do this inside Docebo.

1
2
3
4
5
6
7
...
156

Page 4 / 156

Still haven't found what you're looking for?

You might not be alone.

Don't be shy, we want to help you!

Ask your question

Badge winners

Cindy Moorehas earned the badge Product Q&A Influencer
gstagerhas earned the badge Let's Talk Shop Genius
JKolodnerhas earned the badge Product Q&A Genius
kjandersonhas earned the badge Product Q&A Influencer
Lisa Dhas earned the badge Product Q&A Influencer

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up for Docebo Community

Already have an account? Login

Docebo Employee Login

or

Username *

E-mail address *

First Name

(Private)

Only you and moderators can see this information

*

Last Name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Industry

(Private)

Only you and moderators can see this information

*

Docebo User Level *

Job Title

For what use case(s) does your organization use Docebo?

Employee - Onboarding Employee - Compliance Employee - Sales Enablement Employee - Professional Development Employee - Management Training Customer Training Partner (Channel) Training Member Training Retail/Franchise Training I do not currently use Docebo

User Size

How can the community help you?

How can you help the community?

City

Pronouns (only visible to you and moderators)

(Private)

Only you and moderators can see this information

Password *

I accept the terms & conditions and I have read the Privacy Policy

loginBox.register.email_repeat

Log in to Docebo Community

Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account

Docebo Employee Login

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK