Product Q&A

I needed some ideas, is it possible to create a course that is combined ILT and Elearning. In exampleUsers Must Watch PreVideos for Lesson 1Live Lesson 1 Takes PlaceUsers Must Watch Post Videos for Lesson 1Users Must Watch PreVideos for Lesson 2Live Lesson 2 Takes PlaceUsers Must Watch Post Videos for Lesson 2Is there a way to do this within one course? Sure we can add content to an ILT, but we would like it to show up easily in order. Does this have to be done with multiple courses?  

When a user launches Google Chrome on their mobile device to log on our Docebo platform, a pop up appears (see screen print below) to have the user download Go.Learn app. However, when the user presses on Not Now. Nothing happens.  Do you know how to get pass this so the user can sign in on their mobile device using Google Chrome and not have to download the Go.Learn app? It use to work, but now it is not working correctly.  

Hello! Our team currently uses a single notification (Digest: Learner has yet to complete the course) to send weekly course reminders to employees to complete certain onboarding and compliance courses. The notification includes all our required courses and is assigned to a group that includes all employees. When a new employee joins, they are automatically enrolled in the necessary onboarding and compliance courses and receive notifications accordingly. It’s a simple setup that works great 95% of the time. One challenge we’ve encountered is that, on occasion, tenured employees open the onboarding program and receive notifications to complete it. This results in us having to either 1) mark them complete for each onboarding course or 2) unenroll them from the onboarding course. Of course, with option 2, there is the risk they reenroll and trigger notifications again. What is the optimal solution to stop tenured employees from getting notifi

HiCan anyone advise why the USER STATUS (Courses) and STATUS (ILT), show a different wording for the same enrolment? Is there a way to unify these? For example, if a user is enrolled onto an ILT, that has not yet taken place, the Courses area will show this as ‘IN PROGRESS’, whereas the ILT area show’s it as ‘ ENROLLED’.  What is most concerning is that if the user is enrolled onto a waiting list for an ILT course, only the ILT area will correctly show as ‘WATIING LIST’.  The courses area shows as ‘IN PROGRESS’ which is very misleading to the end user.   We have created notifications to make a user's status clear to the learner.    Thanks in advance!Kate

Is there a way I can download and/or print the catalog?

Looking fro your feedback on the question above...I only recently learned this…When an idea is closed, I was asked NOT to resubmit and that even if CLOSED, other can still vote on them…Let me know if you're aware of this? Thanks!!

Is it possible to refine search results by using search operators - for example, to exclude words or terms that you don’t want to be included in a search result? To illustrate this, I might want to search for “Excel”, but exclude anything with “Excellent” in the title or description. I’ve been able to use quotation marks to specify a particular phrase, but other operators such as the minus sign and AND and OR haven’t worked for me. I’d appreciate any suggestions.

Hello !Is there a way to notify user when a quiz is still due (who has been added as a training material in a course) ?Learners have to take a test before taking part in the training session, and we'd like to send them a notification when they don't take the test. Thank youC

Is there a way for Power Users not to see courses that are Under Maintenance?

 This enhancement request may already exist, but I didn’t see it.Under Notifications, once you select your desired group and/or branch, when you need to circle back to it, you can’t easily tell the name of your selection without search guessing or clicking through the pages to find your selections.  It should be setup to allow the admin can see the selection on the main page with an option to add / select others to the list. 

Is it just me or did Docebo change the field Course name to Course title? All of my dashboards are broken when new reports were run.  

Our organization is attempting to use the New Reports tool to create a nightly report on ILT Session attendance, showing data from only that date.I attempted to create this by using the Session Options → Session Start Date and End Date filters, setting the start date to 1 day ago and the end date to 0 days ago. This produced no results, so I changed it to 2 days ago and 0 days ago.This appeared to work at first, but I quickly realized it was not picking up data from sessions that began after 11am. I wonder if this is caused by some issue with how the system handles dates and times. I made sure it wasn’t a time zone issue, at least on our end - our zone is properly set in settings to Pacific time. Has anyone else experienced strange results with these filters? It is unfortunate I can’t report on anything past 11am on the same day.In addition, I’d like to make a suggestion to let you filter by session relative dates in the future. C

Hi all,Is there a way to set a default thumbnail for Training Materials?I’m looking for a better option instead of telling all Power Users to make sure they change the thumbnail every time they upload a new Training Material to Docebo.Thanks for your help!

In an ILT session I want learners to be marked as “Completed” once they have taken the Post-Test. Therefore, I have selected “Training Material Based” in the settings to try to accomplish this. However, I also have a Pre-Test in the training material list. With 2 tests in my training material, will learners get marked as completed after only doing the pre-test? Or will it mark them complete after taking BOTH tests? Or in general- if I have multiple tests, will they have to complete all tests to be marked “complete” or just one test?  Thanks!

HiWithin the User personal summary page the user is presented with a menu and has both ‘Courses’ and ‘ILT ( Instructor Lead Training)’.   To an end user it is not immediately clear what the difference is between these two pages, and only by clicking into these will they then see that Course is in fact ‘all courses’ i.e. both ILT and eLearning enrolment activity.   I don't see this ‘Courses’ listed in the Localisation Tool to change the name , and I wonder, is it possible?  Can we locally change ‘Courses’ to ‘All Courses’?  Many thanksKate

I want to offer some of the content I’ve posted to Docebo on my public website for people to view. I don’t care about saving their progress or having them log in- more a sample of some information they could see, that my internal staff gets full tracking and information on. Can I use Docebo to host and play the content, available on a different website without validation/log in? Basically an iframe or player on my public website as a marketing tool for people to log term join my company and do the full training once they’re hired?Case:SCORM file in Docebo- works great, employee learners take itI want to share that file on my public website without them logging into Docebo. (Not employees)

HiFrom the user’s personal summary, the ILT (Instructor Lead training) session currently includes a column called ‘ENROLLED.  Is there a way to configure this locally for all users, to remove this column and replace it with ‘Session Start date’.   For ILT, the enrolment date is not relevant, but learners do want clear visibility of when they are due to attend an ILT session.  Thanks in advanceKate

Hi,I am wanting to combine multiple courses into one course for the purpose of enrolling, rostering and training wages to complete a course per a specific timeframe, i.e 1 hour or 1.5 hours pay. My plan is to create a new course and add scorm files as training materials, setting an order using the pre- req function.  I will bundle courses that have an existing certification together so this annual renewal remains.For new users this is an easy fix to attach the new created course onto the learning plan.  What about existing users.  If they have already completed Course A, B and C as separate courses, when I create the new course ABC combined, do I use the equivalency function and this will retain previous course (A, B and C separate) completed dates and reset the date to complete in 365 days?

HiI have courses, with certification attached, that users have to complete annually.  These courses also have a observation checklist attached to assess the practical skill of the theory in the eLearning course.  Completion of the OC renders the course complete which then reactivates on a user’s Task List under Certifications to renew displaying the date (in 365 days) of when they need to renew by.Some users no longer serve customers who require the user to have the knowledge and skill capacity refreshed every year by completing the course.  We don't want users to complete unnecessary training as they are paid for this, additionally we don't need to waste time for a nurse assessment of the OC if the user does not need to complete it.Is there a way to temporarily suspend a user from having to complete a course with certification attached, so to maintain last completed date in the records?  If a user then in the future needs to complete the course again, along wit

Hi all,I’m a superadmin trying to import a batch of new users via CSV.  I can see the preview of my user data and everything looks good, but the Import button at the bottom right is disabled, but I cannot figure out why! Any ideas??

We recently moved to the new course player and have found that tests include large white margins of unused space. We have test questions that include images. The images are too small for learners to see and cannot expand into these margins. We are brainstorming possible solutions to this issue and would like to see if anyone can offer additional ideas. Our ideas so far have included:Learners zoom in via the browser to better see the images. Add a link to the images so they open in a new tab. This requires learners to navigate back and forth between tabs. Rework our test questions to remove the images.The following screenshot is an example of one of our test questions. You cannot click on images in tests to view a larger image in a pop out as you can with my screenshot in this post. 

Hey all! We’ve implemented the new course player yesterday for our users.But while testing, we noticed an illegible link while looking at learning plans, via: My Courses and Learning Plans > open a learning plan > click on the “Resume Training” (or “Retake the Learning Plan” button if the learning plan was completed).On that page, there is a “Go to learning plan page” link -And that was black-on-black for us when we switched. I reached out to support about it, and the colour for this can be configured via: Configure Branding and Look > Colors > Accent Text & Links.However, we’re struggling because that is also the configuration for links in the admin menu. We can’t find a colour that works on both the new dark background AND the white admin menu, that also remains accessible for our users.Th

I’ll be submitting this as a ticket but I was wondering if anyone else has noticed this:I turned on the Enrollment Attributes:I created a test course and assigned it using Enrollment Attribute = Optional to two people (myself and my coworker). When I look at the Home Page, I see the Optional attribute showing.My colleague does not. Any ideas?

We import users via csv every couple of weeks.  In the past few weeks this stopped working for power-user with all permissions Superadmin can import the same csv file with no issues, when a power-user does it the job fails as ‘discontinued’ with no error report to download I tried removing all superadmins and power-users from the csv file and it still failed I tried creating a new power-user and granted all permissions and that also failed Confirmed that the field mapping and all of the options on the import page match between the superadmin and power-user Observation that power-users used to get a warning on upload that mentioned something about inability to apply superadmin changes or something and that warning is no longer coming up when they import On failure the power-user gets an email:Background job 'Start importer task' with ID:(-) aborted at (0%) with error: Unable to receive result