Product Q&A

We’re preparing for the new course player and noticed it has direct email links to the instructor, encouraging the user to reach out that way. Looking for help on how to use CSS to remove the email instructor link.Thanks in advance!

I found an external training course assigned to a user and I’d like more information about it. I went to the audit log and am not seeing when it was entered. How would I find out when it was entered and by whom? Is it in the audit log? What would the details say for me to find it? It is really hard to search with the 90 day window limiting since it could be anytime after the date it says the user completed it.Thanks.

Hello!We are trying to enable use of our platform with email addresses outside of our organization.At this time, we have several Additional Fields we require our employees to complete upon sign up. However, we want it so that non-employees (using the normal email/pass combo instead of SSO) will not be required to do these Additional Fields. Is it possible to force people with a certain login type/domain name on email to fill in Additional Fields and others are not required to? Ideally I would love for them to not be prompted with the questions at all. The alternative I’m thinking of is that when these users are created we manually log in as them, fill out the fields (even though some will not make sense like start date) and then they won’t be prompted with the Additional Fields screen the next time they log in. Thank you to any help in advance!

I need to generate a report that contains Power Users and the Catalogs they’re assigned. I see how I can do this manually by clicking into each user’s profile and finding their assigned Catalogs, but I can’t find a way to generate it automatically. Working with well over 100 Power Users, finding each one manually isn’t a feasible option. 

Any ideas on how to remove duplicate observation checklists from a manager’s My Teams dashboard? A user has completed, submitted and had their observation checklists approved by manager, but a duplicate is sitting in their manager’s checklist dashboard. On the User’s end, all checklists are completed and approved. I’ve reached out to Support and currently there is no way to delete a checklist from a manager’s dashboard once it’s been submitted. Any ideas? I don’t want to lose the completed checklists (would that happen if I reset them?)

Is there any report or API that will give me a list of assets and the skills associated with them?So far I have tried:The Assets statistics report The User - Assets report Channel management assets API - All assets. I now have a list of all assets and their codes Insights (doesn’t have a report or graphic for Discover coach and share) Going onto the skills management pageAm I missing a skills API or a skills report? I feel like skills are so important in the workplace and I really need to find out what our skills are associated with assets.

Hi community, We’ve come across an issue and I’m wondering if anyone else has experienced the issue. I’ve noticed that the Theater Mode and Course Syllabus view settings are inconsistent across multiple courses in our production and sandbox. Let’s look at two courses: Course A (in production) and Course B (in sandbox). Each course consist of multiple SCORM Training Materials (either SCORM 1.2 or SCORM 2004, 3rd Edition). For the most part, the course settings are identical for each course. The view modes for the SCORM Training Materials in question are set to Theater view mode.When viewing Course A (production), I’m unable to Show/Close the course syllabus when viewing the Training Materials. Screenshots below. 

Good Morning! We currently run two different ecommerce systems - Our website and Docebo. We plan to turn off the ecommerce on Docebo and hyperlink course images directly to our product store on our website. Users will then be routed back to Docebo for all their learning. Does anyone have any recommendations for this process? Thank you and Happy Holidays! 

1. What specific problem or challenge are you facing?*We have several certifications set up using the Certification app. Some users click the RENEW button every time they want to work on the certification. It resets their certification status every time.2. What outcome are you expecting?*I have already updated the notification about each certification and added additional explanation to the certification description that the RENEW button should only be clicked one time for the renewal process. I would appreciate that the RENEW button is greyed out once the certification is renewed and will be enabled back few months before the next renewal.3. How will this feature impact your business and/or industry?*This will save our support time and create a better customer experience with the certification that are always sensitive programs.4. Examples / Screenshots / Mock ups (if applicable)I do not have any mock ups.

Is there a way to allow external training to be completed/ uploaded on mobile devices?I’m looking for a way for staff who only use a mobile phone to upload external training certificates to also be associated with a certification.The feature is not currently available on the app, and when you visit the web browser on a mobile device the view does not resize/ adapt for mobile and you are unable to complete the fields.Why is this an issue?Due to how the training is conducted, staff often don’t receive a copy of their completion certificate until 1-2 weeks after the training has been completed.We are unable to use the “file upload” function within a course useless as the completion date is the date the file was submitted, not the date the course was completed. Being a compliance course this won’t meet our standards.In addition, our staff are an entirely remote and do not have access to a computer or tablet, mea

How do we disable/retire a course?We have several ILT courses that have training materials and sessions. In the past, users were enrolled in these courses, accessed the training materials, took a quiz. They have existing records that we do not want to unlink/remove. We recently added a new course and would like to take these older ILT courses offline. We selected to make it unpublished but oddly enough they still show up on the users catalog for selection and then fail obviously. Going into the course advanced properties/time options you can only enter a expire number, not a date. Is this what we need to do in order for these older ILT courses to not show up on any catalogs?   

As the title suggests, I’d love to hear how you’d build this out… We have some technical training that we’re leading through ILT sessions at various offices across the United States. The instructors are SMEs who want to stay at arm’s length from our LMS (which I’m not entirely mad about). We are managing session enrollment using the LMS, but our practice has always been to email PDF copies of slide decks and other references to participants post-session. In a pinch, that process works but people lose emails and our email retention policy is only 365 days from send date. To that end, I thought it would be great to “host” the PDF items within the course as training materials. This way, participants could access from within the completed course shell. To that end, I’ve got a few requirements for hosting the items within the course shell…We don’t want learners accessing the materials until they’ve attended the session.  We wan

I am the Docebo admin at a SaaS company. I want to elevate our Project Managers to Power Users so that they can create custom reports to track their customers' training progress. What permissions do I need to assign so that they can only access Reports? 

Looking for feedback or thoughts on how others are managing checklist approvals when a manager is out on leave. Or if there is an idea posted, I would love to upvote it. Currently, this process falls on our field Talent Development personnel, but looking for a more streamlined/scalable option.

Hello,I have a course where we’re offering sessions for specific divisions and we have open sessions where anyone can sign up. Is there a by session way for me to select if self-enrollment is available?  For the moment, I’ve made the max enrollment 0 for the sessions where I don’t want people signing themselves up, but that’s inelegant for the power users/admins who need to assign their staff members to their specific staff session.Thanks!

Does anyone know of a way to mass update enrollments on a course to be marked with the new “Enrollment Priority” of “Required” via API? I know I can do it course by course (see screenshots below). However, we have a big gap right now where we enroll new hires into a Learning Plan of their relevant courses and while we can mark the Learning Plan as Required, it doesn’t cascade down to the individual courses. Docebo claims thats intentional behavior, but now we don’t have a way for learners (or admins running reports) to see that those individual courses within an LP are indeed required. It would be awesome to be able to batch update enrollments for multiple courses at once to include the Required Enrollment Priority.

I currently have a notification set up to automatically send an email to enrolled users for an ILT class one day before their event starts.  This notification includes the [event_date] shortcode.  That shortcode appears to have a bunch of extra information in it, as well as line breaks before and after the actual date/time information.   Example: Text in notification -“We look forward to seeing you on [event_date].” Text as it appears in email - “We look forward to seeing you on  10/25/2023 6:00:00 pm - 10/25/2023 7:00:00 pm (your time GMT -05:00 American/Chicago)Location:### Road, City, State Zip, COUNTRY.” I have a couple of questions here.Why is there so much extra information in this shortcode?  I can understand the time and time zone being included (though I would argue that those should be separate shortcodes), but the location is a completely separate piece of

Hello Wise Community,I’m revisiting an issue we’ve been grappling with regarding registration fields and clean data. I posted about this a year ago (here’s the link to the original post). Unfortunately, we’re still stuck on it. I’m hoping to get your input once again!Issue 1: We have free self-registration enabled for our learners. Learners are prompted to choose their branch from a dropdown menu. However, selecting a branch isn’t mandatory. If a learner skips this step, they are automatically dropped into the base branch. This creates confusion because learners in the base branch are prompted to provide information that doesn’t pertain to them, and that causes confusion and bad data. Issue 2: To gather clean data, we need to be able to use logic and conditions in the additional fi

Has anyone figured out how to blank out the Direct Manager field for a user via CSV?  I have a subset of users that previously had a Direct Manager assigned on their profile but they no longer need one assigned.  I have tried leaving that field blank on the CSV file, but it did not update the field - it just ignores the blank fields and leaves the Direct Manager in place.

Hello! 👋 We commonly hear feedback from users that they lose sight of when training is due. We implemented the “My Tasks” widget on the main landing page, but the tabs in that widget don’t display expiration dates (even on the deadlines tab). Is there a setting to enable this that I’m overlooking? Assuming that I’m not overlooking something, whats your process for giving users a snapshot of upcoming deadlines from their main landing page? Are you using My Calendar? Some other mechanism? I’m considering creating a “button” that takes them to “My Courses and Learning Plans,” but I don’t love that they’d have to navigate off the main page to see due dates. Arguably, it’s what they care about the most when they log in.  I’m open to inspiration!

I already have a ticket in, but it helps to narrow things down if I know if it’s just us.We are seeing a 403 error when users try to launch an  AICC course. These are courses that used to work. The error says Internal Access only.The courses are configured to launch in a new tab, if that matters at all.Anyone else seeing this?

Thank you in advance for your help. For a new course we launched we wanted to assign to all staff and give them 50 days from enrollment date as their due date (soft deadline on). Now that the 50 days is fast approaching, we wanted to remove the days of validity for future new hires that we assign this course. Assuming all those who have already been assigned the course with eh due date, would remain unchanged, when I disabled the enable days of validity for this course, it removed the end date from all currently assigned. So I am curious what I did wrong or how should I remove days of validity but keep what has already been assigned? I see the setting’ Apply settings to all users, including those already enrolled’ but that looks like if I want to make a change to the number of days I could update all enrollments if I wanted but not to remove the days of validity altogether.   Thanks! 

Hello & thanks for your help~ I have a course with 4 training materials, all are required but can be done in any order. A user completed 1 training material outside of the LMS and I, as the super admin, want to mark this 1 training material complete for this one user. Can I do that? If so, how do I do that? Thank you.

Is there a way for a user to go back and review the instructions on an assignment AFTER they have completed / passed the assignment?  Right now we cannot figure out a way to view those original instructions once the submission has been graded / passed.

Does anyone know or have a way we can add how many rows appear in the task widget?No matter what, I can only get 3 rows to appear and the view all button at the bottom. I already expanded the height of the widget but it only returns 3 which seems like such a waste to me.   The View all button takes us to a page we don’t want user’s to use.