Product Q&A

I know that ‘Suspended’ at course level essentially locks the user from the course, but what impacts are there if the SESSION enrollment status is ‘Suspended’?  I have looked at all of the knowledge articles but can only find details for the course level status, not session level.

**EDIT**  Sorry, everyone.  I found out an answer right after I posted this message.  The two courses that were showing up did not have the enrollment deadline added.   We imported users from our old LMS to Docebo last year.  The ones who were imported no longer are assigned to a session.  The issue is that now those users have an "enroll" dropdown next to the course they've already taken.  We do not have the self-enrollment feature checked and there are no other settings I can see that should allow users to enroll themselves in a new session.   Is there any way to prevent this?  We have tried enrolling these users into a "test” session, but they still have the option to enroll in a different session in their portal.   Because they have already completed this course, we do not want them to have the option to re-enroll in a different session. 

I am attempting to create a course that allows learners two attempts at a test in docebo. If they pass either attempt, they complete the course. If they do not, I want them to have to review an internal policy (url) before getting to test again. Any suggestions on how to accomplish this? I have attempted to utilize articulate storyline which helps accomplish this but then I can’t seem to get docebo to limit the testing attempts to two for an outside scorm course. It allows me to only allow the learner one view of the test but that’s decieving because what if they view it but don’t actually get to attempt the test before they are pulled away and then can’t get back into it. Suggestions for either option are appreciated!

Hey there!I’m importing events into sessions via CSV and can’t figure out what to enter in the Zoom v3 fields to get the import to work without errors. If you’ve successfully imported events with Zoom v3 via CSV, could you share a sample CSV file with me?I’ve done plenty of imports using a custom video conferencing tool with no issues, but Zoom v3 is giving me trouble. Manually creating events with the Zoom v3 settings works just fine, but when I try to import via CSV, I get an error about the “zoom_v3_account_id.” From what I’ve learned, I need to check the Zoom v3 settings and look at the URL to find this number. In my case, I had two test accounts, but the one that actually works is account 3. Even Docebo Support told me to use “3”—but I’m still hitting an error.Any ideas? Would love any insights you’ve got!  🤦‍♂️

I don’t see anything in Reports/New Reports that shows how many times an asset has been downloaded. Am I missing it somewhere, or is that not something the platform can track?Similarly, does anyone know if we can track how many times a file repository item within a course has been downloaded?

Hi all - I’m new to Docebo, but not new to LMS and workplace learning. I’d like to know how others handle calendaring for ILT / VILT events. I’ve set up my first VILT in the system, an 8 week course that meets every Friday. I’ve set it up as a course with one session and 8 events.Upon successful enrollment, learners are sent a notification that includes a calendar attachment. When the user opens the calendar attachment, it creates a new calendar in Outlook called Untitled. The 8 events are saved in the Untitled calendar as 8 separate events. Here are the issues that I’m trying to resolve:The event is in a new calendar and not in the learner’s calendar so the time is not blocked out. The user must copy it or invite themselves to the event. If the event time changes or is cancelled, the user’s copied calendar entry does not update. The workarounds appear to have users add their Docebo My Calendar as an add’l outlook calendar (this resolves the sync issue) and invite themselves to each ev

Hello!I am creating a course and want to have some optional resource/reference materials for the learners. I know I can add this to a folder and put it in the training materials. I’m hoping for advice and best practices on whether or not that should go in the central repository. Basically I have a number of things the learner has to do to complete the course- a couple SCORM files and a PDF. Then I have a folder I’ve called Resources with a few PDFs and rise files they can choose to access or not. For the purposes of knowing what to build for future courses, I’d like to know what employees are clicking on and using, but I want it to be optional. If you were doing this, how would you go about loading those optional resources? Central Repository and change the permissions to optional completion? Building at the course level? Something else I haven’t discovered yet?Thanks,Emily

Greetings,As you know once your CSMs and account executives hear that one client is accessing the LMS from another platform using SSO/SAML they want the same for every client. Is there a way for multiple clients to use SAML/SSO without having all of them become Extended Enterprise clients? Thanks for your time!~B

We have a learning plan that consists of eLearning & ILT sessions. We enrolled a manager into the Learning Plan to complete the eLearning but there are no ILT sessions for those courses at this time. We tried to unenroll him from the ILT courses but cannot since the course enrollment was through a Learning Plan.We are aware that if he is in “Enrolled” status will he receive reminders to complete the course; is there any way around that? Is there any way to unenroll someone from an ILT in a Learning Plan if there are no sessions scheduled? We are trying to avoid him getting reminders to complete a course when there are no sessions for the course at the moment. 

Hi everyone,I'm seeking input from other customers regarding certification renewal workflows.Current Setup:Learners are initially enrolled in Course A during onboarding (30-day soft deadline) Annual recertification is required one year from the completion date A Certification has been created to manage this process Automated email notifications are sent 30 days before certification expiration Learners have flexibility to renew anytime before expirationChallenge:When learners click the "Renew" button, two issues occur:They receive the default course enrollment email They see conflicting deadlines: Course shows a 30-day completion window Certification expiration email indicates next-day expiration (e.g., if the learners waited until a day before the expiration date) While we know Docebo is working on redesigning the Certification & Retraining app, I'm interested in learning how other customers are managing this situation in the interim.Thank you for sharing your experiences!Ziv

Hi I’m trying to download the certificates in a course with 100 or so attendees. So far I can only figure out how to download each certificate one by one. Is there a way I can download a batch of certificates in one go?

Hi everyone,Does anyone know if there’s a way for Superadmins to automatically receive a copy or a download link when a user earns a certificate in Docebo? We need to keep certain certificates on file, and having access to the PDF or a link as soon as it’s issued would be extremely helpful.Thanks in advance for any insights!

We lead several courses and programs that occur over successive days. Tues, Wed, Thurs 8:30 to 11:30  Every Friday for 11 weeks Tues through Friday, 1:00 to 5:00 and the following Tuesday, 1:00 to 5:00Is there a way to set an event as recurring over multiple days or do I need to create 11 unique events for one session?

I am currently having a difficult time with a course where the course material is set up like SCORM, File Download, SCORM. Currently, the learners are going through the first SCORM, clicking to download the file (usually a QRG in a PDF format) it opens a new tab and then they are not navigating back to the course thinking they have completed it. I have tried to both have the table of contents on screen and without it on screen.Is there a way to a. Have a preview of the file so they do not have to download it right away to see what it is? b. Have it download in the same tab so they do not navigate away from the course player. c. Have a progress bar on the course player so they can see they have done 2/6 course elements of the full course?Has anyone had similar navigation issues where they have found good solutions?

Hello,I’m looking to understand what accessibility features are available on the mobile app.I can’t see anything within Knowledge base articles and hoping someone can help please!Many thanks, Sophie

I want to see a breakdown of test answers by question. For example, how many people missed Question 1, Q2, Q3, etc. to help guide instruction. I know how to get the report within the reports section of the quiz, but that shows me answers by student. Yes, I know I can use Excel but I REALLY thought to see the breakdown per question, I needed to use the Docebo Test option and it was available within the GUI (not as an exported xls doc).I see an “Answers Breakdown” button when using SCORM but that never seems to work (SCORM 2004 3rd Edition). Can anyone help?

For my course, I have “Enable enrollment link for this course” checked so user can enroll themselves by clicking on the direct link. However, when some of them click on it, they get the Access denied page. This is only happening with some people. I can’t figure out what the difference is between those users or how to help them self-enroll.

Greetings !Is it possible to report or extract course comments in any way? I find the course rating on the course report but not comments. Thank you for your help.Best,Aimee 

Hi Everyone,I’ve inherited Docebo in this role and its kind of looks tired and not a great experience for our users. I was wondering if anyone would be so kind to share what their homepage looks and feels like but also how they keep the engagement up on their LMS. Our main audience for the  LMS is for our front line staff and people managers.Look forward to connecting with people 

Hi all, weve recently had a few users mention that their courses have auto completed when they have logged in.  With one user describing “I had a couple that were due to expire in about 3-4 weeks but when I have enrolled on them, they have automatically completed without me needing to do the course and the date and time is today.”  Does anyone know why this is happening? Thanks

Hi allI am investigating why course completion is not registering when users exit a course because we have older SCORM files.  Are other people experiencing this problem.  User have the option to click on EXIT COURSE (from within Articulate) and also Docebo provide the X option which our users fail to use due to training completed on work mobiles.Would using SCORM1.2 be a result of the multiple course completion issues our users are experiencing.  Others using Articulate 360 are you using xAPI over SCORM1.2.I guess it would just mean downloading 200 courses in xAPI and updating the LMS knowing that users in progress will need to restart.Advice appreciated.

We are testing the new session enrollment link and have discovered that the link overrides the enrollment deadline whether it is dynamic or fixed.This essentially renders the link unusable unless you can enroll learners right up to the minute the class starts which we cannot. 

We want to ask additional questions when a learner requests to be enrolled in a learning plan or course, such as how long you have been using our platform and if your manager is aware you are taking this. Does anyone have something like this set up?

Hi there, Is it possible to retrieve information about the p-value of test items and answers provided? I was used to an old LMS providing these insights. This overview states that 76% of the users that answered this question chose the correct option. This is valuable information that helps you determine the quality of your test. Is a question to easy? To hard? Are there problems with the other answer options provided? Is their an issue with the question and the content provided etc.   I couldn't work it out in Docebo so I've added this as an idea aswell:  Anyone has any suggestions in how to access the information that I'm looking for? Thanks!

I would like to ask whether the DOCEBO platform can be connected to AI tools such as DEEPSEEK or CHATGPT to achieve functions such as intelligent analysis of platform data after the connection.