Product Q&A

I’m not going to submit this as an idea just yet, because I’m looking for other, better-informed opinions as to whether or not this is incredibly dangerous to even contemplate. 😅But here goes: Occasionally we get reports of users who started a SCORM course and made some progress, but did not finish the course before leaving to come back. When they do, though, for one reason or another, their progress has not been saved.(Yes, I know there are some best practices to mitigate this and minimise the odds of it happening, but there are other, more sensible, less wacky threads about that. Humour me, please!)I can manually set a user’s course completion to “Complete”, but as far as I know it’s not possible for me to manually overwrite e.g. their cmi.core.lesson_location for a given SCORM package. But imagine for a moment that I found some undocumented API endpoint (or some other hacky solution) that would allow me to do that:How likely is it that I would only break the tracking completely by

Hello,I have created a learning plan. It is composed of an e-learning and an ILT session. I have set the rule that the e-learning must be completed prior to being able to access the ILT session.When accessing the ILT part of the learning plan the learner is asked to pick a session. This is the issue I have; I do not want the learner to be able to pick a session.What I would like to see happen, is the learner is put onto the waiting list/queue and the instructor will then assign them to a session. We do not always know in advance when there will be a session, so we are kind of using this as a queue and to keep track of who needs it. We do not want learners enrolling in random sessions. Is there a way to make this happen?Note: I have already checked the course’s settings (i.e., self-enrollment not allowed) and do not see any way to make this happen.  Thanks for the help. 

Hi, Docebo do not currently support the Welsh language as part of their localisation options. I am told there are a number of clients who are asking the same question- is this something Docebo are looking to invest in? To comply with the Government Welsh Standards, we need to ensure our site is Welsh bilingual and any help and support in achieving this is appreciated. Thank you.  

I created a short introductory guide for our users on how to navigate our academy. My higher-ups want this video to play automatically when someone logs in for the first time. I’m not sure how to do this. I can create a course out the video and have new users automatically enrolled. I can create a “Start Here First” label but I don’t know how to “force” users to watch the video first. Does anyone have any ideas? Thanks.

Is it possible for assignments for multiple trainees to be uploaded by an instructor or power user?We have a ILT training session with multiple trainees and would like to save a short assignment for each trainee to Docebo as evidence of completion. Ideally, the trainees would not have to upload this document personally.Does anybody have any ideas on this?

Does anyone know why the size (and aspect ratio) of the certificate template in Docebo is 2560 x 1810 pixels? I think this might correspond to the US letter size, but I'm not sure. It would be good if it could be changed to another size like A4, which is more common in Europe and the rest of the world.

In this case I am looking for the Eternal Training tab, but I can see a use case for the other tabs as well.I know how to find the URL for just that activity tab. What I don’t know is how to display that section in a widget by itself. Not the activities stream or the activity summary.Can’t iframe it (I don’t think) because it is an internal page. Thoughts?

Is it possible to copy all attendees from the roster on a course over to another course without having to individually select each attendee

Since sharing a course on social networks was depreciated back in September (even though the option to share is still available under the course properties - at least they are in my platform), I’m curious to know if anyone has found a way to make it easy to for users to share their certificates of completion on social networks?I know we can share badges, but I want folks to be able to share their actual certificate.Any ideas or anyone else accomplish this in some other way? 

Hi Everyone,I am creating a fill in the blank question for an assessment in the question bank. The answer is very long and does not appear in the text box fully when the learner answers.Is there a way for this to be adjusted so the learner can visibly see the whole answer? Image below for referrence. 

I just got MS Teams integrated into the LMS.  I want to test it before I start creating ILT’s with a Teams meeting.  When I “join” the session as the instructor or as a learner, the Teams meeting shows as the event has not been started.  How do I start the Teams meeting? 

How do I create the instructor_id?  I need to add outside instructors to ILT’s so it will display on the completion certificate and the sign in sheet, however, I cannot find the “how to” on setting up and instructor. 

We have a situation where we have a core course where there are lots of people who will have completed the training materials within it. We then have an update to one of the training materials, which everyone who has done the training material previously will need to redo! We had thought that maybe the new archive enrolment feature might have been our saving grace, but this either deletes the tracking of the previous versions (which we need to keep from an audit perspective) or if you turn the function off to delete tracking and re-enrol, they just stay as completed on that training material.Does anyone have any bright ideas that might help us with this at all? 

Hi! I have a test that is the final step to a Leadership Certification in my company. We have found the need to update a couple of the test questions, and in at least one case, it would change the point value for a True/False question (true was 1 point, now false will equal 1 point).My question is, if I go and update these questions, will it go back and update any scoring for those who have already completed the test or is it only for those who complete the test going forward? I assume it’s a go-forward chnge, but wanted to check first so I don’t create headached I don’t need.Any advice would be greatly appreciated!

Hi, Is there a way I can find out the test results based on the categories created in the question bank. Basically, I would like to analyze how the learners performed in each of the categories.

Hi!I was wondering whether anyone knew of a way to hide a course for all learners that are enrolled in it? I have found this article on how to hide a course for yourself: https://help.docebo.com/hc/en-us/articles/12997930898706-Hiding-Content But wondered if there was a way to do this on mass?Thanks,Laura

I want to create an ILT course, including a series of 24 sessions on Zoom happening over a year with Docebo. Once users register for the course, I want them to be registered automatically to all the Zoom sessions. Is this possible? Otherwise, do they then have to register to all Zoom sessions separately, or will they appear in the course page? I have never done this, and I am just wondering how the whole process works. Thank you!

I am having trouble with my surveys.  I have been asked to add a few questions into a section in the survey.  I use the drag/drop to move the new question into the correct place, but it doesn’t “stick” and keeps moving back to the bottom position.  What am I doing wrong?  There doesn’t seem to be a way to Add a Question to any position other than the bottom of the list.  And no way to “save” the new position when I move the question to where it needs to appear.  Any help appreciated. I can drag the question to the correct position, but it does not “stick” 

How can I pull enrollment/seat count information into a report, or get via API?  I cannot figure out how to get the enrollment count out.  Clearly, it’s being calculated and displayed in platform.  So, how do I get that data out?   

Hello, how can we turn off notifications sent to users in a new course - as we would like to notify them at a later date they have been added to the course.

Hello!I am reading about E-commerce App and would like to know how they’re managed or if you have any best practices to share.Thank you for your feedback!

Our platform is used by our different member companies. Looking to see how we can assign a group to a member branch and only they can see it, without having to create a separate group for each member. For example, we have a group called “Technician” we would like our company X to assign training to their “Technician” group only and not the “Technicians” at all of our companies. In other words, keep the group limited to just that member company for them to assign their training, where company A can assign different training the their “Technicians”. Thank you

Hello,I’ve been uploading content to my courses and have multiple times inadvertently deleted the thumbnail from the library when trying to assign it to the material. Is there a way I can turn that off? It’s really annoying to have to find and upload it again and reassign it to the courses.  

We have an intranet wiki as well as a SharePoint site. When I try to share those links as assets using Discover, Coach, and Share I receive this error: Link is not a valid url! Does anyone else experience this? Is it not possible to share intranet links? 

Hello - is there a way to change the Date Format in Docebo in order to have an upload work with formats other than YYYY-MM-DD? Thank you in advance for the help!