Skip to main content

- - Guides Library
Groups
Events
Product Updates
University
Docebo Help

Community
Learn & Share
Product Q&A

Product Q&A

Ask questions and get answers about Docebo products.

3,889 Posts
14,666 Replies

When you subscribe we will email you when there is a new topic in this category

3889 Posts

cbleckNewcomer

asked in Product Q&A

HTML Link Problem

I am having issues with posting an HTML link, whenever I publish the video it says that “YouTube refused to connect”. Anyone know how to go about this?

TylerlNewcomer

posted in Product Q&A

Help with Catalog Visibility

I have a role based page that is displaying three course catalogs as part of their overall learning plan to advance in their position. Some of the courses in the catalogs are not self-enrollable, they must wait until new cohorts start before they are enrolled. For my Power Users, they are able to see these courses in the catalog as locked. Which is what I want. BUT for regular learners, it doesnt show up in the catalog at all. Im trying to figure out how to make it so they can see the locked courses

aciskeyNovice I

asked in Product Q&A

Learning Plans, Equivalencies, and "Locking" a Course

Hello all!My organization grants certifications in specific subject matters, which contain a mixture of eLearnings, webinars, and ILTs. In some cases, there are equivalent courses - for instance, a learner can take an ILT OR an eLearning. For this, we have set up equivalencies, where the eLearning and the ILT are equivalents to a “shell” course inside of the learning plan. The shell course exists since we are using Dynamics to send over enrollment info, and the choice of eLearning vs ILT is done on our eCommerce site.The shell course is an ILT with no sessions, and this works great for marking things complete, but our learners click on the shell course and become confused about how to access their equivalent course. We’ve put in instructions that the course of their choice is in their main dashboard, but this is still not enough. Is there a way to lock users out of clicking into the shell course, but still have it within the learning plan for completion? We are hoping that learners wou

SraniNovice II

asked in Product Q&A

Enrolling users into sessions using enrollment rules

Hi,I am trying to create an onboarding dashboard for new staff. There are ILT courses with several sessions. If I use enrollment rules it will enroll user into the course not in the session. Is there an option to enroll learners into the latest available session of an ILT using enrollment rules? Thank you!

molly.siegelNovice III

asked in Product Q&A

Visibility into active course enrollments for branches/teams

I'm having trouble quickly seeing within a course, what branches/teams have been auto assigned to that course. What's the workflow here? How can I see in a course what branches have been assigned, and which of those assignments are automated vs. one offs?

ebarrettInfluencer I

posted in Product Q&A

Administration of Rewards Shop

Hi all,We are going to be rolling out our first iteration of gamification in the next month. We’ve got our strategy planned on the Docebo end regarding how we’ll assign points and badges; however, we’re trying to find a solution for actually administering the shop itself so that the maintenance of inventory and shipping burdens aren’t too large for our admin team.Has anyone used a vendor in conjunction with points & badges in Docebo to get “stuff” to employees? Any ideas for best practices in administering a rewards program?Thanks in advance!

TMWolfmanContributor I

asked in Product Q&A

Managing completion with 3 Training Material videos

I have 3 videos in one course. The learners only need to view one video to achieve completion.Is this possible for eLearning?

DRamirezContributor III

posted in Product Q&A

How to stay connected with your learners

Hi! Can anyone share some best practices on how to stay connected with your learners? We are building out our strategy for 2024 and I wanted to see what others are doing in this area. Thanks!

DRamirezContributor III

asked in Product Q&A

What do you like about Notifications?

Hello! Does anyone have any notification pointers they can send my way? We are in the process of updating our list and I wanted to see if anyone had any “out of the box” suggestions to share. Thank you!

DRamirezContributor III

asked in Product Q&A

Notification Administration

Hello! We are in the process of updating our notifications and I wanted to see if anyone has found an easier way to manage notifications, rather than creating your own separate spread sheet from Docebo?The layout Docebo provides for Notifications is limited so once you start implementing multiple notifications, it’s hard to keep track of the details. Anyone else have a work around? Thanks!

DRamirezContributor III

asked in Product Q&A

Point to Coin Conversion in Gamification

Hello Community! Our company is in the final stages of launching Gamification officially, but we are having trouble determining how the system converts points to coins so that we are appropriately allocating for the Reward Shop. We first opened Gamification a couple of months back to see how it works and didn’t connect to the Reward Shop and we found that some users seem to have a 1:1 coin vs point ratio, while others don’t. I don’t see where the system allows you to manage that, perhaps in another area of the Admin Menu? Any insight on this would be super helpful, thanks! - Danielle

hwolfehallHelper I

asked in Product Q&A

Notifications: User "Fails" ILT Session

There is a notification for “User failed ILT Session.” Does anyone know if this can be used if the user is marked “Absent” for courses where completion is based on Attendance? I don’t see how to “fail” a user. If this is triggered by marking “Absent,” can we update the documentation to be more accurate? It is confusing.

DRamirezContributor III

asked in Product Q&A

Gamification Administration

Hello! I am looking for a workaround to gain better control over the reporting surrounding the Reward Shop and badge allocations to better grow this function of the LMS. Does anyone have any tips other than hiring a 3rd party? Thanks!

KTJDHelper II

asked in Product Q&A

Resetting points

Before we went live with the LMS, we had training in the live system, and looked at badges. Some were set up but weren’t removed when we went live. Unfortunately users ended up achieving badges before we had really thought about what we wanted to do in terms of point scoring. When we realised this we removed all the badges, but unfortunately people who earnt points are now on a minus points figure.Is there a way of resetting points and starting again?

DRamirezContributor III

posted in Product Q&A

Does anyone use Gamification?

Hello - We have recently launched Gamification and we are finding some issues with the feature… Badges and points can be deleted, coins can’t be deleted. Reporting options are limited and doesn’t allow you to track coins, only badge points and contests. There isn't a management option where you can track/review user engagement and progress. Notifications are limited in creating excitement for the learner to engage - “You just won a new badge!” or “You are only xx # of points away ...” aren't available.These are the top 4 areas that we have found to be a barrier in hosting a successful gamification. HELP if anyone has a work around for any of these options. We appreciate any feedback available. Thank you! - Danielle

MdubeyContributor I

asked in Product Q&A

Set an enrollment window for Learning Plans

We have a new program that just rolled out and we are encountering a question with regard to the enrollment period in relation to a Learning Plan. The program is structured to create a cohort of new customers to walk through the learning together. We are allowing up to 20 people per cohort to enroll. The Learning Plan is set up to release one course per week for 4 weeks. Then the learners have X amount of time to consume the content before access is turned off. The enrollment is only allowed through the Learning Plan, not the individual courses. We need to turn off enrollment to the Learning Plan on a set date. In the Catalog Options of Advanced Settings for each course we currently have it set as “Self-enrollments are not available”. QUESTIONS:If we turn on “Self-enrollments are available during a specific time period” for each individual course, and set the date range, will this open up the course for enrollment independently from the Learning Plan? I assume the answer here is “no”

mmchris7Novice I

asked in Product Q&A

What is the Collaboration Tool?

What is the Collaboration Tool? Has anyone used it before? Thank you,Meghan

LucyNewcomer

asked in Product Q&A

Question about use of word "session" in definition of "In Progress" Status

Hi all - quick question - should this say “events” in this definition in the last sentence, not sessions?My understanding is that the session is the wrapper and you have events sitting under it. This appears to be saying you can have multiple sessions that need to be completed for a course, which has confused me.It may be that they are just talking about different courses and sessions, plural. Let me know what you think! https://help.docebo.com/hc/en-us/articles/360020082940-User-Levels-Roles-and-Statuses

SarahBeeHelper I

asked in Product Q&A

Redirecting checklists

Hi EveryoneIs it possible for an Observation Checklist to be diverted to someone else for approval if the manager is temporarily unavailable e.g. sick leave or holiday?

SarahBeeHelper I

asked in Product Q&A

Self-enrolment on ILT session

Hi EveryoneI have set up an ILT with 4 sessions, each session containing one event. Each session has been set up with a maximum of 20 enrolments.As the Super admin I have enrolled a number of users (not exceeding the 20 max) onto specific sessions. I have now enrolled some more users (still not exceeding the 20 max) on the ILT course so that they can select for themselves the session they wish to enroll on. Each user received the notification email, and when they click on the link within the email they are presented with the list of available sessions. However, some of the users have been able to successfully enroll on the session of their choice whilst others have received this message telling them that “The count of users exceed limit of remaining availability” (this message appears for all the sessions):The enrollment limit for each session is nowhere near exceeded. Any ideas?

mmchris7Novice I

asked in Product Q&A

Live Chat Feature

Is there a live chat feature (similar to MS Teams) that I can add into my company’s LMS? We are looking at having a Communities of Practice section available to employees and a live chat feature would be very beneficial. Thanks in advance!

DanielHero III

posted in Product Q&A

Issue viewing active users report

Hi all,Just wondering if anyone else has experienced any issues viewing the new active users report. When I click on the button shown in the screenshot below nothing is happening. I can still view the report using an old link saved in my browser.

cjperezsimmonsNewcomer

asked in Product Q&A

Automatic Group Notifications

I am looking for a way to be able to see or receive notification when someone is added to an automatic group I’ve setup. I see that there’s a User Subscribed to Group notification but it seems like that just goes out to the user. I’m wondering if there’s another notification folks have used maybe paired with an enrollment rule that will push this notification?Use Case: We have a group setup for our “active” employees (i.e. not on leave) as well as one for folks on leave. I try to keep tabs so I can adjust due dates or enrollments for folks as needed, and of course automate as much as possible. Thanks for the help!

susan2000Contributor III

asked in Product Q&A

[Course_Description] tag in Notifications?

Has anyone figured out how to make this work?We simply want to provide context within generic enrollment notifications by porting the description or some other long-text field into the email template.I know this base feature has been an ask for over a year, so wondering if anyone managed to solve themselves.Appreciate any work-arounds! :)

NateCHelper I

asked in Product Q&A

How to add Instructor's name to Learning Object?

Hi folks.I’m picking up some tasks for a colleague who will be out of office for a bit & he’s been setting up some courses that prominently include the instructor’s name in the Learner View (see below image)I have looked over every inch of the course & cannot for the life of me figure out where he set this up. i’m supposed to go back & fix several which are showing the incorrect instructor but I’ve checked every section & have no idea how he set this up. All i can guess was that it was done on the specific Learning Object (a podcast, which is just a video w/ a static background image) because it only appears when that specific item is in use. But i’ve checked every element on Properties, I’ve looked at Settings, all available options under the Edit button for the Object, & everywhere else i can think of…Oh, & this is an eLearn, not an ILT, despite the inclusion of the Instructor.Any suggestions would be appreciated.regards,Nate

1
...
80
81
82
83
84
85
86
...
156

Page 83 / 156

Still haven't found what you're looking for?

You might not be alone.

Don't be shy, we want to help you!

Ask your question

Badge winners

Cindy Moorehas earned the badge Product Q&A Influencer
gstagerhas earned the badge Let's Talk Shop Genius
JKolodnerhas earned the badge Product Q&A Genius
kjandersonhas earned the badge Product Q&A Influencer
Lisa Dhas earned the badge Product Q&A Influencer

Show all badges

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up for Docebo Community

Already have an account? Login

Docebo Employee Login

or

Username *

E-mail address *

First Name

(Private)

Only you and moderators can see this information

*

Last Name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Industry

(Private)

Only you and moderators can see this information

*

Docebo User Level *

Job Title

For what use case(s) does your organization use Docebo?

Employee - Onboarding Employee - Compliance Employee - Sales Enablement Employee - Professional Development Employee - Management Training Customer Training Partner (Channel) Training Member Training Retail/Franchise Training I do not currently use Docebo

User Size

How can the community help you?

How can you help the community?

City

Pronouns (only visible to you and moderators)

(Private)

Only you and moderators can see this information

Password *

I accept the terms & conditions and I have read the Privacy Policy

loginBox.register.email_repeat

Log in to Docebo Community

Enter your email address or username and password below to log in to Docebo Community. No account yet? Create an account

Docebo Employee Login

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK