Product Q&A

At our company, external compliance training is a big part of what we do.  In fact, it’s so important to us, that we’re currently using a second LMS called “SetSafety” to manage our health and safety training needs, which is an administrative burden and confusing for employees to be having to use two systems.  This is why we’re asking for help!  We really want to have a single vendor solution with Docebo, but we haven’t been able to come up with a viable Docebo-only solution to date. What do you do for assigning and tracking external compliance training?  Is there a possible set up or solution we’re not seeing?  Our Compliance Training Use Case We need to be able to:Assign external training by Group or by User (external training examples: 3rd party classroom-based training such as Energy Safety Canada’s hands-on Fall Protection course or a WorkSafe BC First Aid Certificate) - we have approx. 60 of these courses that

Hello everyone! I’m a relatively new user, trying to set up a platform where I can sell multiple different subscription plans. Unfortunately, when I have more than one plan on offer, the built-in subscription plans page will not properly display them when you view the page on a mobile browser (screenshot attached below).  Has anyone else had this problem, and have you found a solution? Is there some custom CSS I could apply to make the page usable on a mobile browser? Or a simple option for building an alternative page in the platform to display and sell subscription options? I would appreciate any insights you all may have. I have tried to wrangle it with CSS, but I haven’t had much luck. Thanks! 

Hi everyone, I am looking for a solution within Docebo to close enrollment changes to a session 24 hours before an event begins.We currently use the automatic waitlist function for our ILT courses. The issue with last minute enrollment changes, is the skewing of our absence records. If a user is unenrolled within 24 hours that does not always give enough time for someone off the waitlist to be properly notified. Does Docebo have a solution for closing classes or have you found something that meets this need?

Every time I load a manual certification for user(s), I am prompted with a little box telling me “Some of the selected users have an assigned certification. By proceeding, the existing certification will be renewed with the new information.”I find myself having to exit the Award Users screen and then manually check for any duplicate entries. EVERY time it is false. Can this be corrected? The certifications we are tracking in Docebo are very important and I can’t have a renewal entered if something isn’t actually meant to be renewed.Why does it warn that a user has an existing certification when they don’t? To note, they have never had a certification, not an ‘old’ certification or even a completely different certification.  

I get a lot of complaints from supervisors regarding our platform because they can’t find a single location to view all the trainings their team is enrolled in. We are a Financial Institution; our Branch Managers often supervise 4-9 people and need to keep track of their trainings for coverage issues. I have set up reports and shown them how to run on-demand, but they don’t love this option! How are you doing this for your teams? Any suggestions? Bonus points if your answer is in calendar form and you send me screenshots! 

We are relatively new docebo customers are my organization and we have so far set up lots of catalogs. We are beginning a rollout process for the discover, coach, & share features, and we keep coming across a question that we can’t seem to solve.How do you choose when you should use a catalog vs a channel?Channels seem to be just like catalogs except with additional features. Are channels always better? The thought process you would go through to decide is unclear to me, so I’m coming to you. How do you decide if a topic or group of trainings is a catalog or a channel?

Is there any way to know what type of SCORM files course has from the central repository, course management table, or anywhere?  It would be great to be able to run a report that would give us the type of SCORM package in a course (ie: SCORM 2004, SCORM 1.2)?

Hi!I’m Sarah and I am using Docebo since 7 months. I have an issue with the screen recorder tool available in Docebo. When you create a training material you have the possiblity to upload an existing video or record one. I often use the screen recorder to create screencasts. It is very useful as there is and editing tool you can use just before downloading the video to your training materiel. My issue is sometimes it does not work properly and the video cannot be uploaded. Clicking on upload, the encoding works fine but then it stops when it should upload the video. I have been told to clear the cache but it did not change anything.Have you ever faced this same issue? Another concern is the fact that the video is not saved. We are not able to recover the content created. So the work is completely lost. I wish Docebo could find a way to save the content, maybe as a draft, in the platform or localy in the computer. If you have any solutions or workaround I

Has anyone had an instance of a Branded Mobile App user getting stuck in offline mode? I tested two devices today in offline mode and both users cannot go back online.  For one of the devices I deleted the app completely and restarted the phone then redownloaded the app and it still will not go online.  My user can login on a mobile phone not through the app. And can login through GoLearn. It’s only the Branded Mobile App but it is happening with multiple users… Is there any ideas why this is happening? 

TL;DR I’d like to request a feature to support Hotjar - https://help.hotjar.com/hc/en-us/articles/360000799813-Introduction-to-Hotjar-Demo Hello. In my company we have a Hotjar account set up for some portals, and this is very helpful to understand our customers behavior, drive adoption, etc. So, I’ve created a Hotjar account for our Docebo portal, but later I was informed that Docebo doesn’t support Hotjar.So, I was advise to create a feature request in the ideas portal, which I hope is here, because it’s not clear to me where this is.Thank you Andrea

We have setup the new content in channel you follow notification.  This is firing off daily.  However, I am noticing that each day I get a listing of the same “new” content.  At what point is content no longer “new” and then drops off the digest email?

Question. I have created an HTML training material and inserted an iframe to this URL https://docs.imanage.com/cloud/work-web-help/en-US/iManage_Work_Help.html. What is happening now is that the iframe is loading fine but once you click around in the iframe it opens to the website and you leave our Docebo site. Is there a way to make the iframe, once they click on it, open in a new tab so we don't lose/have to navigate and re-log back into our Docebo site? Thank you in advance for your help.

I’ve noticed that when making an API call to update a session event at https://{mydomain}.docebosaas.com/course/v1/events/{event_id}, I’m unable to set the {webinar_tool} to “custom”. The API sends back an error: “invalid webinar tool”. When running a GET against the same event, the JSON reads the webinar tool as “custom” and all documentation I’ve read, including in the API browser suggests I should be able to set it to “custom” as a string. Is this a bug? Any advice on how I can set the webinar tool to Custom via the Events API? Thanks!

Hi thereI’m trying to add more infromation to a report for the whole enrolled users to a specific coursethe first step was something like thisGET{url_root}learn/v1/courses/report?page={k}&idCourse={id_course}&page_size= xxAwesome! I have my usernames listthe response has only these parameters{"username":"qqq","first_name":"pppp","last_name":"pppp","status":"0","enrollment_date":"2021-11-04 14:57:40","time_in_course":null,"last_access":null,"completion_date":null,"score":"0.00"}Now the need is add all the custom fileds defined for each usernameIn the api catalogue I didn’t  find methos with t

We want to use the Task Widget on our homepage to show front and center courses that haven’t been started and courses in progress.Currently, we use a channel widget to show this but we like how the Task Widget looks.The issue is, the Task widget for these two types of courses is showing courses we have unpublished first. I looked in our settings and for channels we have set to show “newest to oldest” but it doesn’t do this in the widget, only on the page once you click into it (see progression of screenshots).Has anyone run into this issue before and found a workaround? or is this a bug/idea that I should submit to have fixed?homepage with Task Widgets; courses are showing alphabetically

We have a lot of updates to materials that need to be trained out, so we’re trying to keep all new training materials for updates in the course where the original material resides. But we then hide the ‘update’ version so the learner doesn't see it there but goes to a separate course to complete - we do then see their completion of the updated material in the background of the course report. This works well for eLearning we do, however there is currently a need for the learners to be given an update by a trainer and so we are running an ILT. Is there a way to pull the evaluation results of an ILT into a course as a training material? (I’m guessing not, but thought I’d check) 

We are looking to create a sense of community for our live programs in Docebo. Wondering how we would best go about setting up a directory of users to look through of other attendees to a program. Has anyone set up a page or course that serves for live in person programming and have this as a option for users? 

Does anyone know if it’s possible to compose a link that will pre-populate a shopping cart with specific courses/sessions and a coupon code? Here’s the scenario:Marketing sends out an invitation to sign up for some classes by calling a telephone agent. The telephone agent finds the specific courses and sessions that a student wants, perhaps by putting them into that agent’s temporary cart or using a special tool we could build. The telephone agent also puts in a specific discount coupon code. We want a special link that contains all of the cart information (courses and discounts) that can be sent by email to the student so that they can complete the sale in their own account.  When the student clicks on that link, they’re taken to the pre-populated shopping cart to complete the purchase.Note that we do not want to bypass the shopping cart the way that enrollment links do.Ha

I saw some posts of people manipulating the course or training material as a superadmin to get the marked outdated flag removed but I could not figure it out exactly what they did. If you have been able to manipulate the course/training materiel to get the flag removed, please share. I would appreciate it. 

Is there a way to create a group of individuals who are NOT part of another group? i.e. US employees but exclude those who are in California We need to enroll users in specific compliance training courses. We want those who are in “California” to be enrolled in one course, while those in the US are enrolled in another course. Groups work for California, but we can’t seem to set up a group for those who are in the US, as we have other employees who are in Canada, UK, Italy, and France. 

I see we can integrate with OneTrust, are there plans to expand the options for other 3rd party platforms? 

So we have 1 course that has 1 session/event in person option and 1 session/event virtual option (zoom integration). The ‘user enrolled in an ILT session’ notification we have set up to show the session name, location and classroom. This works great for in-person sessions but for virtual ones - the short code for session location and session classroom appear in the notification received by staff. How are others managing notifications for ILT courses where there are in-person and virtual session options? I have already had to name the session/event with the date and time because I don't like how that short code appears in the notifications. I would prefer not to have to add the location & classroom (for in person sessions) to the session name too if possible. Or am i missing something here? Thank you!______________Greetings,You have been enrolled in the course, TESTING ILT - Introducing the New Case Plan. Below you will find the session regis

Is it possible to add an out of office closed/winterbreak message that sits at the top of every page? could I do that in CSS without completely messing up my CSS?  Currently, I’m adding a widget to my home pages, but some of my home pages are out of widgets… Any ideas? 

So, we have established a successful instance of SSO for our EE agency. One of their requests is that we only show the SSO button on the login screen. Sure, no problem, that is a setting. Well, now I, a superadmin, cannot login to their domain. Is there a workaround for this? I mean, other than having the client build me an account in Azure, but that isn’t going to happen. 

It’s not ticket-worthy at this point, but I keep getting rejection letters when trying to export a report from the Sandbox. Anyone else seeing this?Production works fine so i’m not concerned...yet...