Product Q&A

Hi EveryoneIs it possible to set up a course expired notification that automatically goes out on a monthly basis until the course has been completed? Many thanks 

Hello! I am looking to create office hours after a particular course is done. What is the best way to create office hours in Docebo? Best way to set up an ILT? 

I have been trying to access the setting of the Learning Plans app, however, I get nothing, is there anybody else with the same error? I just get blank spaces.  

Hello All, We have an storefront and we want to show people what is being released soon. We want to allow them you see the full course/Learning Plan details (description, price, etc) but not be able to purchase it until is complete, or to have the ability for people to enroll/join a list so we can email them when it is released.  Does anyone do this, or does anyone have a work around they use?

Hi all,So we have a page with a dedicated Catalog widget displayed full width as calendar.  This works great for firm-wide training, so people can see everything that is upcoming, regardless of whether it is legal, L&D or technology training.I’ve been asked by a department if they can have it on their departmental page, but only half width.  When I do this, it changes to the smaller version with the dot to indicate something is happening.My question is this…Is there a way to make it show the same as full width, but in half width, and also, is there a way of removing the weekends from the calendar?

HI.I created a course using Articulate Rise 360 and included a quiz as one of the lessons. The user must score 85% or greater to pass and receive a certificate of completion from Docebo. The quiz questions come from a pool of questions, and I set up the options in Rise for the scoring.How does Docebo know if the user as passed?… and is it OK to have the quiz located inside the course itself or should I set up the quiz as a separate Rise course? I’ve seen it where the quiz is set up as a separate Rise course but ideally, I’d like to keep the quiz inside the course. Hope my questions make sense. I am new to LMS and Docebo.Thank you,Marion 

Hello folks.I’m working to cater more to users looking to manage their CEU credits, and one of the biggest issues i’m seeing is that it’s very difficult to even determine how many CEUs a user has accumulated.As far as i can tell, one of the most efficient ways is to look at the Personal Summary for a user, navigate to Courses and manually add all the entries for the Credits (CEUs) column. Which is not efficient at all.I’m trying to puzzle out a report that will help but so far i’ve had no luck.Does anyone have a method they use? Any input would be very helpful.Regards,Nate

We have a selection of courses that cover a variety of topics that we want to assign to new hires.   Each subsection of courses is essentially a Learning Plan.  The idea is one Master LP that holds child LP’s.  Currently this functionality doesn’t exist. We have explored loading multiple training content, and using the course shells as a ‘child LP’, however this is not as clean or user friendly as we would like. Has anyone else had a similar need?  How did you end up resolving?

Currently it seems power users only interact with channels on the course creation → channel tab.This is kind of unwieldy for larger groups of courses, or checking what is or isn’t in a channel (for them) Is there something I’m not thinking of?

Hello,Here is my problem: I can’t calculate score of a ILT session based on training material.I can’t mark a ILT course as completed based on a training material comletion.Let me explain:In my ILT course, I want the user course to be marked as completed when he complete a specific training material, I also want the score of that session to be based on the same training material.Maybe im doing this the wrong way but it seems weird to me that there is no option to mark a session as completed when a user complete a specific training material. There is only the ‘’user complete the test training material’’ but what if i have more than one test material ? Why is this option only available at the course level? I want to be able to access the score of my users in the session reports but for this i need to evaluate them, but why would i manualy put the score of a test a second time if they just did it and the score is calculated au

Is there anyway to put alternative wording for when there are no sessions scheduled? It is not a great customer experience to see “Whoops, there are no sessions yet for this course - Please contact your Administrator or the course instructor” - especially when there is no area enter contact information and make it visible on the Session tab of the course. If there is nothing that can be done, can we at least have the sessions tab not show up automatically when there are no sessions added? 

Hi All,We are providing content for our client as XAPI modules via URLs. They work without any issue on desktop but we got multiple reports that they cannot finish their lessons on their mobile devices. I can confirm (tested) that it works with Chrome and Firefox on macOS, and it doesn’t work on Safari and on iOS (Chrome, Safari). (The lesson stuck in Activity in progress state.)To be a little bit more technical: We are sending a finishing XAPI statement to the provided Docebo API URL. In the browsers, were it doesn’t work, we get an error when a request is sent to /tcapi/statements?statementId=XYZ Failed to load resource: Request header field User-Agent is not allowed by Access-Control-Allow-Headers.Does someone else also experience this issue? Any ideas where to look for a solution, or if we could contact someone about the problem?Thank you,Rola

Hi everyone, I'd like to enhance the learners' homepage by incorporating a full-screen background photo where our LPs and ILTs would sit on top/in front of it. Is this easy to do? I have the image from a photobank. Where and how would I go about doing this? Is this in custom styles and an HTML situation? Is this more complicated to do than I think it is? Your guidance would be super appreaciated. Thanks!

We have a global audience of customer and partner learners and deliver several VILT training courses monthly.  We have discovered that many of our learners struggle to understand how to get the multi-event sessions onto their internal calendars using the .ics files provided in their enrollment messages.Because we don’t know what calendar applications they use internally, we have provided instructions for the finicky Outlook application, which differs depending on whether you use the desktop or web application. That doesn’t help users who use other platforms. We have complaints from learners that they don’t get an “invitation” they can just accept the way their internal calendar invitations work.Has anyone else here run into this and if so how have you mitigated this thorny problem?Thanks in advance for any ideas or solutions you have.

Hi Community,I'm looking for a way to add multiple users to a course that has an exam component.The exam is not relevant for them because they already passed it on another platform.Is there a way to add them to the course and assign them a score for the exam without requiring them to take it again?Thank you,Neil

I am using the Branded Mobile app and am having difficulty downloading the scorm files.  Has anyone else had this issue?  I was able to download the first scorm but the second file is saying The Server could not provide the file download URL.  Any idea how to fix this? I’ll put in a ticket too but I was hoping someone on here might know.  

Greetings, I am getting started with Extended Enterprise in my Sandbox. I understand based on this statement from Docebo Help, “Please note that all users are allowed to access the main domain, as every user is associated with the root branch.” that users can access their root or main domain.Example, root domain is Company - test.docebosaas.comFirst sub domain is Company/DomainA - test.docebosaas.com/domainaSecond sub domain is Company/DomainB - test.docebosaas.com/domainbIs there any way to keep Domain A or Domain B folks from seeing the content in the root domain?My goal is to keep everyone in each of the domains and not have anything available in the root domain.

Thanks to everyone who attended April 2023 Release Readiness webinar! For those that missed it, don’t worry, you can watch the recording. We had many questions from this session so here are the ones pertaining to this release that we weren’t able to answer live:  Q. If we have a Webex integration. Should we deactivate V1 after configuring V2? Or should we still leave both versions to work correctly?If we have a Webex integration. Should we deactivate V1 after configuring V2? Or should we still leave both versions to work correctly?Webex V1 is no longer supported since October 31, 2020 as stated in t

Hallo!I would like to know if there's a way to automatically fill the "average time" box of the LinkedIn Learning courses in Docebo.Right now, when I download the reports from Docebo, the LinkedIn learning courses have a "0" on the course duration column. I usually enter the average time of each course one by one, but it is a really time-consuming thing to do.Is there anyone else having the same problem?How do you solve it?Thank you so much,Martina

Hi EveryoneI am trying to generate a report using CUSTOM REPORTS BUILDER that shows usage statistics as a percentage (“Completed”, “In Progress” and “Not Started”) for a specific course within a specific timeframe (01/01/2024 – 31/12/2024).  However, the course has a certification attached which means that the majority of “completions” will be as a result of certifications being renewed whereas for new users ( a small number) this will be the first time the course has been completed.  An expired certification’s status remains as “completed” and therefore will be included within the “completed” percentage when I run the report.I want the report to take into consideration everyone who has been enrolled on the course, regardless of the enrolment date but to only report “completions” within a specific date range as I’m thinking this will then pick up just “completions” (including certification renewals) that have happened this year.I have applied the

Can you build an ILT course that would allow you not to select a date until you have gathered enough expressions of interest (e.g. a ‘By Request’ course)? Currently unable to find a way to create an ILT without being forced to select a date. 

Hi All,I need help with the steps to configure a catalog that users can see without having to authenticate.  We have done this in a sandbox account, but it doesn’t work in our production account because we have SSO setup.  We cannot disable SSO without breaking our existing process which works for internals and customers who have a subscription to our self-paced courses.  I want our ILT courses and calendar to not require authentication until it is time to purchase. We do have a calendar and ecommerce already working, but no one can see anything unless they login first.  We have a lot of people that wont login to see and we are manually sending emails regarding ILT course descriptions and when our next courses are. We have extended enterprise and think we may be able to setup a new domain that doesn’t have SSO, but I am having a hard time getting a straight answer on the best way to approach this.  I have gone through a lot of documentation, threads and support tickets, but n

I feel like I’m missing something obvious here…Today, above each of our “Catalog” widgets, a new line of courses has appeared titled “Docebo Content Premium” (see image).I am apparently the only one seeing it. I am a superadmin, but they are not showing up for my fellow superadmin, and I tested “View as User” and can’t see them for anyone I’ve tested.I’ve checked the settings of the catalogs on the pages, even the page preview does not show these… it has to be from Content Marketplace but why are they showing up?Thanks for any help in advance!

I was wondering if anyone in Doceboland has run into this issue and how they’ve resolved it. We have monthly safety and compliance courses required to be completed by all regular employees. Most of our temporary employees are not issued email addresses, which we use as usernames in Docebo. Some administrative temporary employees are issued emails and end up included in our mass distribution for the company.I have created a temp Group and a landing page specifically for them that doesn’t have any Open Sesame content. There’s a message on the bottom stating all compliance training should go through their agency.We are sending an auto-enrollment link in the email for the safety and compliance course, and when the temporary employee clicks the link, they are being enrolled and taking a seat/license for Open Sesame.I would appreciate any insight into how others are handling this. My brain is not coming up with a solution, so I thought I would send this out to all of

Hello! We are exploring the localization capabilities of the certification feature and I have some questions. We have courses that are completed by users in different regions. Each region has specific requirements for what appears on the certificate. My understanding is that we can assign users to specific certification groups, then localize the certification based on said groups. The challenge is that some users operate in both regions and would require both certificates. Is it possible to generate two certificates for the same course?Example:Create an additional field called “Certificate Type” and make it a mandatory field. Users select Certificate A or Certificate B. If a user selects Certificate A, they are assigned to Group A. If a user selects Certificate B, they are assigned to Group B. A user in Group A completes a course and receives Certificate A. What happens if they change their Certificate Type to B. If they returned to the