Product Tips & Tricks

Is there a way to schedule different courses to a group each month?

Hello! This morning in the demo, I saw the sales coach avatar was moving. I can even see them moving when I mouse over them while selecting. However, when I preview the session, they are still. Any suggestions?

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We do a lot of ILT courses with one-time audiences, so they aren’t going to download the app, but we do have them register to collect their information and take a quiz.  It’s been a struggle to get the mobile web pages laid out how we want, so I’d love suggestions or samples from anyone who regularly directs learners there. 

Hi everyone,We created several question banks and a single test that is shared across multiple courses. The challenge is when a user fails the test in one course and then gets enrolled in another course (with the same test).Since the system keeps the previous test score, we’ve been archiving users who didn’t pass so they can start fresh in the new course. However, once an enrollment is archived, we can only retrieve the score, not the detailed answers the user gave.Has anyone faced this issue? Is there any workaround to either:Keep test scores independent for each course, or Retrieve the full test data from an archived enrollment?Any advice would be appreciated!

I just realized we aren’t using the External Link option when building a new page.Can you guys share some best practice use cases for using External Links?

Hi All! 👋🏻My organization is looking into implementing the gamification features this year. We’re excited, but we want to make sure we’re building something people actually enjoy using.I’d love to hear about your experiences! What specific features (badges, leaderboards, contests) actually moved the needle for you? What were the "lessons learned" or pitfalls you hit early on? How did your team/users react to it? Any tips, tricks, or "don't do what I did" stories would be hugely appreciated!

Best practices or tips on widgets to use so learners can easily see upcoming sessions they are registered for? Currently trying the calendar and the “Task List” widget. In Task List widget, upcoming sessions are within a course that is “in progress” - looking for something more straightforward. 

I want to add four images (see image) in one row one a page and each one clickable to another page. Is that possible?  

It turns out Docebo does not log Test re-take information. So if one of your employees fails a quiz the first time, and retakes it a second time - the results from the first failed attempt are automatically over written. Absolutely unsettling but has anyone solved a work around? Any support or guidance would be appreciated.

We are using Enrollment Priority Attributes for some assignments. We would like to know if the attribute designation (e.g., required, mandatory, optional, recommended) that is applied when the course is assigned appears anywhere in records. We know it appears on the home page on the assigned course’s tile, but we would like to see it in a report, or some other place we could pull data from. Perhaps there is an API that would expose it?Thanks!

When our employees go on leave of absence, their profiles are deactivated. When they come back, they are reactivated. While they are deactivated, they cannot receive any training assignments. Does anyone have a suggestion for how we can make sure that they are assigned training they would have gotten during their absence, in an automated way upon their return?

I would love to bring the user’s first name into an html widget. Anyone know how (assuming it’s even possible)?

Hi all, we’re exploring using the external training app to track conference attendance in our organization. Does anyone do the same or similar and have best practices to share?

Hi everyone 👋I’d love to learn how others are managing last-minute learner cancellations for instructor-led workshops in Docebo.We’re currently facing a challenge where learners often unenroll very close to the session start date. This creates additional costs and operational overhead for our team, and it’s also extremely difficult to track consistently, which makes it harder to manage the issue and improve the process over time.I’d be really interested to hear: Do you have a cancellation policy in place for ILT sessions? How are you enforcing this policy within Docebo? Are you using any specific settings, automations, reports, or workflows to track late cancellations or no-shows? Have you found any approaches that successfully reduce last-minute unenrollments? Any examples, lessons learned, or Docebo configurations you’re willing to share would be greatly appreciated.Thanks in advance!

Hey everyone,looking to have an admin receive an email notification once a specific course is completed. only way I could find was to mark them as a course instructor and message them once completed. We have a few admin’s and don't want the email go out to each of them. Any ideas how to set this up? 

Hi all,I’m looking for workarounds or best practices for sending surveys after a learner completes a VILT session.Goal:A learner enrolls in a VILT → completes the session → is then directed within the course to complete a survey. The survey should only become available after the session is marked complete.I’m hoping to keep this workflow within a single course rather than creating a learning plan, since this is just one VILT.Has anyone found a good setup for this? Any tips or configurations that have worked well for you? Thanks! Addendum: Support has confirmed that ILT courses cannot unlock training materials individually per learner upon their session completion. 

Hi all, I’m trying to use the in-platform Newsletter feature and I’m running into a few issues. The most pressing one is my text seems to be getting cut off mid-way through. I don’t see any word or character limits mentioned in the Newsletter Knowledge Base articles, and I’m struggling to figure out why this is happening. In the past, I’ve sent newsletters out with an approx word count of 300. The current one that is failing is approx 600 words. Has anyone encountered this issue before?What’s the longest newsletter you’ve sent out?

Curious if anyone knows a way to determine where in the platform a group (or Branch for that matter) is used? We heavily use groups with menus, catalogs, reports and channels but when we try to clean up our groups, it can be almost impossible to figure out where the group is being used to know if it’s ok to delete (without manually going through each of the places above to determine).Not expecting there to be a solution for this, but thought I would pick the collective Docebo support community brains!Thanks!

We have some of our assessments set so that the test-taker sees their final score and also a breakdown of their performance by question category. This lets the test-taker know which areas they are stronger in and which areas they may need more study. This breakdown appears to only be visible to the test-taker themselves but the manager would like to be able to see this data. We can’t find a way to make this data show up on reports, does anyone know how we can get this to be visible to managers/power users?  

Hi - with some of the new touches done with the Task Widget - we have done some subtle things with the localization tool to put it into a better context for us. One of the things that have came along that needed a better naming convention for us was the term Expiration:{date}IMHO depending on the industry, this may be a good thing or a bad thing (in many cases you probably dont want an auditor seeing something like this when you “impersonate” or login as someone). I wasnt happy with the term Expiration because it doesnt connect with all scenarios, but the word Due is in a much better context.So I went out and found the text in the localization tool and addressed it:I figure post this small change as it can only help someone else running into something else similar. We have also renamed our tabs to help them make sense for us. And that is another one addressed with the Localization tool (linked for those that are curious).Adjusting Names Of Lists 

Hi, I am creating a test in the central repository and one of the questions has a technical image with code that the student will have to review to answer the question. When you look at the question, the code is hard to read,even if I increase the image size. I know you can do CTRL + to manually increase the size but is there a way to make the screen size bigger so they dont have to do this? Is there a setting that I can use to make this image easier for them to view?

Hi everyone,We’re in the process of enabling the AI Auto-Tagging feature in Docebo and I’d love to hear how others are approaching this.Since the tool isn’t retrospective (so previously uploaded content won’t be auto-tagged unless updated), I’m curious:Has anyone found a way to bulk update or mass auto-tag existing content, or is this something you’ve had to manage manually? Are you implementing any processes or strategies to ensure your content library stays up to date with tags going forward?Any tips, lessons learned, or advice would be much appreciated!

Hi everyone,We are currently looking for good use cases for mobile push notifications via the Go.Learn app.We have found out that these only work when learners are logged into the app.This raises the question:in which situations are mobile push notifications a good option? 🤔Inspiration needed!⚡ 

How are you managing surveys in the Central Repository? Could you share your best practices and lessons learned here?