Product Tips & Tricks

I tell people that targeting audiences is 25% of my business. Doing it effectively is important to drive towards a Nirvana for learning management professionals and moves you away from manual loading users to learning. Here are 5 tips and tricks to start with..,I figure others can tack on. 1. Integrate with a system of recordYour system can support self registration to drive a database of details for your learners and it can drive your groups…but then your instance is left to fat fingering errors. Payroll databases and HRIS databases cut down on that because their metadata on employee is critical for a person to get paid. If at all possible and the use case makes sense? Integrate, integrate integrate. 2. Flatten problems outside of Docebo with your HRIS teams whenever possibleWhen grouping logic doesn’t support what you want to achieve. For example - Current state you cannot achieve a window of valid dates for example (a person is valid for 30 days putting them in a New Employee group

Hey y’all,I would love to build out a report for my Managers on who in their report structure has incomplete coursework.I have worked with the Reports and New Reports, and that works to send out a spreadsheet but I am wondering if there is a way to do that with a more aesthetically polished report, as my managers are too busy to filter through a spreadsheet.Thanks in advance!

Currently, we have annual certifications in place. We want to move away from certifications and instead move to a monthly rollout of our mandatory courses after onboarding.Most importantly, we do not want to lose historic results, and we would like the monthly rollout to be automated. Previously, we needed to push enrolments through enrolment rules—can this now also be automated? Any advice on what steps we should be taking?

We have a monthly “toolkit” that we share with specific members. These toolkits include: Newsletter (PDF), How-to-guide, customizable template (link or PDF), and occasionally one more document. So far we have separated the pieces into a separate channel and put all of the pieces for each month into a course. However, having everything in a course makes annoying to go back to different pieces because everything is already marked as complete. Does anyone have a creative solution for something like this?

Does anyone have any insights or ideas on how to implement microlearning with spaced repetition or recurring timing within Docebo?

Hello all! My team is taking a look at converting our existing translated content into one course using the new multi-language feature in Docebo.  We have started discussing plans for migration but wanted to pop a thought out to the community for considerations we may not be making in terms on enrollments, completions and so on.  Currently, we have separate course shells for each language with enrollments being identical groups (All Company). Then, we have mutual equivalencies set up across each course shell so that if a learning takes a course in one language, then get credit for all languages.  Has any one else had previously translated content and then migrated to one course shell with this new feature? What were your pain points? What are some things to be on the lookout for? Thanks everyone!

I’m looking to assign an observation checklist to certain users, then have a Manually Created Group have access to all eligible Observation Checklists and be able to go in and mark/certify the OC. Right now, I am uploading the checklist to the Training Material section of the Course and then assigning the group as the observer. It appears that setting isn’t working, because when an user is enrolled and goes to click into the course, it says that the checklist isn’t available and to contact the admin. Along with there being a server issue.

Has anyone tracked new users vs. time to complete?I’m looking to create a monthly report to see how many new users complete assigned training (as a learning plan) within the first month.  I don’t just want total new monthly users against the monthly completion rate as users from the previous months could be included in that completion rate. I would like to track the specific users every month.  I was considering setting up monthly Groups with date-based eligibility conditions for each month and then view LP completions for the monthly Groups in Insights. This does mean more Group management which I would like to avoid. Has anyone done this or something similar? Or have any ideas on how best to set this up?

I am currently trying to implement a very exciting request on our platform. The aim is to assess the current level of knowledge through a test so that suitable courses and modules can then be assigned. I could solve this with a questionnaire test in our academy, but I can't implement everything I want to. That's why I'm thinking about developing a test with Rise/Storyline that, in addition to questions, can also ask about the "feeling" or personal assessment of confidence in this solution (from "I guessed" to "I'm very confident"). This additional information then affects the score. I would then like to have this analysed for all participants. So it goes far beyond "pass" and "fail". As I understand it, I need to work with XAPI statements for this. However, I only see technical articles here on how to send statements to the Docebo LRS. But how can I retrieve them in order to analyse and statistically evaluate them? Certainly, some analyses need to be anonymised, but others need to be e

Is there a way to schedule different courses to a group each month?

Hello! This morning in the demo, I saw the sales coach avatar was moving. I can even see them moving when I mouse over them while selecting. However, when I preview the session, they are still. Any suggestions?

REGISTER NOWDocebo offers multiple reporting and analytics tools—but knowing which one to use, and when, can make all the difference. In this Best Practices webinar, we’ll break down LearnData, Insights, and Advanced Insights to help you understand what each tool is designed for and how they differ.During this session, we’ll:Compare LearnData, Insights, and Advanced Insights side by side Highlight key use cases and strengths for each reporting option Share best practices for aligning analytics with your training goals Help you confidently select the right tool for your organization’s needsWhether you’re just getting started with reporting or looking to elevate your analytics strategy, this session will help you make smarter, data-driven decisions in Docebo.

We do a lot of ILT courses with one-time audiences, so they aren’t going to download the app, but we do have them register to collect their information and take a quiz.  It’s been a struggle to get the mobile web pages laid out how we want, so I’d love suggestions or samples from anyone who regularly directs learners there. 

Hi everyone,We created several question banks and a single test that is shared across multiple courses. The challenge is when a user fails the test in one course and then gets enrolled in another course (with the same test).Since the system keeps the previous test score, we’ve been archiving users who didn’t pass so they can start fresh in the new course. However, once an enrollment is archived, we can only retrieve the score, not the detailed answers the user gave.Has anyone faced this issue? Is there any workaround to either:Keep test scores independent for each course, or Retrieve the full test data from an archived enrollment?Any advice would be appreciated!

I just realized we aren’t using the External Link option when building a new page.Can you guys share some best practice use cases for using External Links?

Hi All! 👋🏻My organization is looking into implementing the gamification features this year. We’re excited, but we want to make sure we’re building something people actually enjoy using.I’d love to hear about your experiences! What specific features (badges, leaderboards, contests) actually moved the needle for you? What were the "lessons learned" or pitfalls you hit early on? How did your team/users react to it? Any tips, tricks, or "don't do what I did" stories would be hugely appreciated!

Best practices or tips on widgets to use so learners can easily see upcoming sessions they are registered for? Currently trying the calendar and the “Task List” widget. In Task List widget, upcoming sessions are within a course that is “in progress” - looking for something more straightforward. 

I want to add four images (see image) in one row one a page and each one clickable to another page. Is that possible?  

It turns out Docebo does not log Test re-take information. So if one of your employees fails a quiz the first time, and retakes it a second time - the results from the first failed attempt are automatically over written. Absolutely unsettling but has anyone solved a work around? Any support or guidance would be appreciated.

When our employees go on leave of absence, their profiles are deactivated. When they come back, they are reactivated. While they are deactivated, they cannot receive any training assignments. Does anyone have a suggestion for how we can make sure that they are assigned training they would have gotten during their absence, in an automated way upon their return?

I would love to bring the user’s first name into an html widget. Anyone know how (assuming it’s even possible)?

Hi all, we’re exploring using the external training app to track conference attendance in our organization. Does anyone do the same or similar and have best practices to share?

Hi everyone 👋I’d love to learn how others are managing last-minute learner cancellations for instructor-led workshops in Docebo.We’re currently facing a challenge where learners often unenroll very close to the session start date. This creates additional costs and operational overhead for our team, and it’s also extremely difficult to track consistently, which makes it harder to manage the issue and improve the process over time.I’d be really interested to hear: Do you have a cancellation policy in place for ILT sessions? How are you enforcing this policy within Docebo? Are you using any specific settings, automations, reports, or workflows to track late cancellations or no-shows? Have you found any approaches that successfully reduce last-minute unenrollments? Any examples, lessons learned, or Docebo configurations you’re willing to share would be greatly appreciated.Thanks in advance!

Hey everyone,looking to have an admin receive an email notification once a specific course is completed. only way I could find was to mark them as a course instructor and message them once completed. We have a few admin’s and don't want the email go out to each of them. Any ideas how to set this up? 

Hi all,I’m looking for workarounds or best practices for sending surveys after a learner completes a VILT session.Goal:A learner enrolls in a VILT → completes the session → is then directed within the course to complete a survey. The survey should only become available after the session is marked complete.I’m hoping to keep this workflow within a single course rather than creating a learning plan, since this is just one VILT.Has anyone found a good setup for this? Any tips or configurations that have worked well for you? Thanks! Addendum: Support has confirmed that ILT courses cannot unlock training materials individually per learner upon their session completion.