Feedback & Requests

Hello everyone!I am the Super Admin for an LMS which is under configuration. I am checking to see if anyone currently works with an extended global enterprise system which sells licenses to schools (or something similar)? Here are some questions I have:How have you set up your courses when there are multiple students who are using them from different schools? For example: School A is taking the same course as School B and School A and B are in different countries with different instructors. In a multi-school example, how do you handle your reporting structure? Do you focus on subscription reports (ex: you put together a report and it is sent out every Thursday to the email of the recipient) or are there more permissions you place around your reporting? Does anyone use the learning plan feature as a ‘text book,’ where your courses are really like lessons which make up a ‘textbook,’ for the students enrolled? If so, what does the process a

Hi there, Docebo noob here - I am tasked with creating Deeplinks for a course that ideally will automatically enroll providers in the course when they click on said deeplink. Right now while I’m trying to test them, I am getting a 404 error.Are there any special enrollment rules I need to add to the course in order for a Deeplink to enroll a learner in the course? Will sending a link to one of our learners automatically enroll them in the course? Is there anything else about Deeplinking I should know or other helpful resources I can reference?Thanks in advance!!Madison

Did I miss a reporting update? You can no longer download as excel or CSV, only a PDF? 

Hi! Does anyone know how to contact the help desk directly? Our LMS is down due to HTTPS certificate issues on our end so we can’t log on to start a chat and follow up on a ticket we have open and need immediate assistance.  thanks!

Hi Dear Community,I want to get some ideas about using the Pages, Catalogs, and Channels within Docebo.Today, A user can't search for a specific page . In addition, when you want to create a "sub-page" to the main page, the "breadcrumbs" don't show the user the correct hierarchy.So when you want to create a page that contains a lot of content (LP/Courses Etc.) and create the best UI/UX for the user - It is hard for the user to locate the page if you don't place the link in the homepage.I added an idea last week (Please vote if you find it relevant) -  But if you have a solution that will solve the issue above - it would be much helpful :)Thank you,Ofer  

How many votes does it take to create a change in the platform? 

Hey folks! When running an audit report and exporting to .csv I have a column that shows Event Details and another column that shows Course Name. In most cases these are identical, but sometimes they are different. So what exactly is the Event Details column?

Hello Team,I came across certain notifications - to name a few - User has been enrolled In ILT Session ILT Event Starting These notifications surprisingly have shortcodes for including [session_saml_link] but however does not include shortcode for the normal [session_link]Any specific reason for this?

Hi there, I’d like to suggest a Docebo Bootcamp for members, for us to learn more about current features and new releases. The format can be a weeklong one hour live session per day, walking us through things like the new Skills dashboard, and features such as how to make the most of widgets for page creation, design thinking, etc. I think this will be an amazing value add to your product and service, and will help us make the most of the platform. All in favour please upvote! Thank you!  

Hi all.  Anyone else not getting the email with the webinar details after registering?I’ve tried countless times, but still not getting anything.  @Adam Ballhaussen - perhaps you could help? 😊

We’ve been using our LMS for about a year for mandatory and highly suggested training (pushed content). We are now moving to leverage the LMS as an on demand learning tool as well. We are putting together a marketing plan to raise awareness and drive traffic. Has anyone else gone through a similar promotion and found any approach or specific task/event/communication effective in increasing usage?

We noticed that once the learner has started the e-learning, the options are Resume where you left off and Start Learning but when we click on either of those, it goes to the same section. Is it supposed to be different and if they are not, can we remove one? 

Allow a mechanism for providing feedback on a support case after it’s closed. Have Docebo support teams use that feedback for QA and coaching to support agents. We’re often finding ourselves frustrated with a support interaction, but don’t want to have to involve our CSM on every thing that went wrong unless it’s an majorly impactful situation. Empower your customers to help make service better.

We have a User Field which is used to assign new users to Groups. These Groups are then used to enroll them in the appropriate Learning Plan. It suddenly isn’t working. I’ve uploaded 3 different CSV files for enrollments. The User Field is uploading fine. But they are not being added to the Group.The User Field is a drop down field so that the options are always formatted consistently.I can’t find any reason why this has suddenly stopped working. I have opened a ticket, but was wondering if anyone else has experienced this?(submitted: Thursday, 5/12/22)

I want to download the ‘States’ additional field values. So I am expecting around 50+ values considering there are abbreviations and full forms as well. And it is really frustrating to see there is no way to download the values. It is a basic feature that should be there in the UI and I hope this could be taken up and added to the roadmap and implemented quickly.

It’d be great to be able to put data into Docebo, Zapier would be ideal. I’m not sure why it hasn’t been integrated so putting it out there to the dev gods.I understand that we can get data from Docebo, but that’s rather limiting with what we’re trying to achieve.We’d like to be able to have our customers sign up on our site and then have that data line up with a membership within Docebo. My question is: will Docebo be planning to integrate with Zapier any time soon? I’m aware of Docebo Connect but can’t really justify paying $5K per connection.

We’ve had a few users who added avatars complain that the way the crop of their avatar after uploading and that the default crop places their face in a strange place in the frame or cuts it off in an undesirable way.  It sounds like they’d appreciate the ability to select or adjust the crop at upload time. Obviously a low-priority thing, but certainly a nice-to-have!

Hi Docebo community, Does anyone have examples of Change Management communication you can share.  For example:Email communications (to inform users Docebo is launching) MS PowerPoint (to present Docebo is coming) FAQ Quick Reference Guide ...

Please add the row adjustment option to all screens that return rows of data. And make the row adjustment option a “sticky filter”. It’s a real pain to go back to row 1 every time I navigate beyond the first set of rows displayed.

We have many instructors teaching the same class, but different sessions. We also provide a survey following a class to collect attendee feedback that can provide valuable insight to the effectiveness of each individual instructor’s delivery. The survey results can help the instructor improve perceived weaknesses (e.g., pace, clarity) while continuing with what they are doing well (positive feedback).Currently the only way I've found to view surveys displays all sessions/all instructors (Course Management, Reports, Training material statistics).Question: How can each instructor get notified (or retrieve) survey responses pertaining only to the class sessions they taught and not show survey responses for other instructor session deliveries?

 Welcome to the Docebo Feedback Category! This post explains the purpose and themes within this category. What is this category about?This category is for you to provide feedback about Docebo as a company (not Docebo products or ideas). We truly value your feedback and want to know what you think we’re doing well as an organization and any suggestions for improvements.  What can I do here?We encourage you to share your feedback in this category and we hope that we can invite transparent and collaborative conversation around the ways that Docebo can continue to be a valuable partner in your organization’s success. You can post Questions and C

Looking for a basic guide for using and navigating the system. I found the learner guide but was hoping it was available in Spanish. Please let me know of if there are any other suggestions. Learner Guide – Docebo Help & Support

As an education provider in the Docebo platform, our organization would like to go through the accreditation process so that we can vet the quality of our learning plans/courses that we provide our clients. Does anyone have recommendations for a provider that they’ve worked with in this space? We are currently looking at IACET.

Is it possible to add, for the Learning Plan, the catalog options, view and enrollment, managed as for courses? Right now a user can enroll in to a Learning Plan and then into a course without any restrictions. Even if the course is under maintenance or the auto-enrollment for the course is not enabled.Thank you,MODO