Product Q&A

Wondering if anyone else is having the same issue as us where the platform is issuing both manual and automatic badges? Is anyone using gamification and it’s working the way it should? Many thanks! Andi

Is it possible to create a link to any material that has been uploaded in an ILT session as part of the Training Material for that session?What I want to do is have a link in the notification email that will take people directly to the content page where they can download it.Expecting people to have to log in, renavigate their way back to the session and then download it just seems clunky.Ideally, I’d like to be able to add PDF attachments to outgoing notifications - that would make life a whole lot easier…Thank you

We’d love to be able to rename the File Repository Area to just plain ol’ Resources. Any ideas? Help is very much appreciated!

I have a requirement for a private session. We want to use the LMS for registration and tracking but only for select users. We do not want all users to see it. We also have open sessions for this course. 

Are admins and power users the only user type that can view reports?We have several types of reports that we would like to schedule to email specific users that are not power users. We would like these users to be able to click and open the report without having to login to Docebo. Thank you! 

Hi all! I am looking for some help on how to set up equivalence courses in a proper way. I am looking for an option to link two courses together, and if one of them is completed the second would be marked as completed too. Mainly it will be link between ILT and e-learning course. Additionally I’d love to achieve that CEU points would be added to a record of an user when one of these courses is completed. Does anyone of you use equivalence courses and know if above is achievable? I was trying to set them up but it didn’t work for me. Thanks in advance for any help! 

I’m kinda new to channels (standard, not D, C&S) and can’t seem to consistently make content display on the dashboard.Here’s my configuration:Custom channel in Admin > Channels, called Latest Uploads It is published, visibility to 2 groups and 1 branch. My superadmin account is a member of all three of these. Content is one course and one LP. My dashboard (page) widget is a Channel widget, assigned to display only the Latest Uploads channel.If I add content to the channel via Admin > Channels, it does not appear on the dashboard. If I enroll myself into the LP, then I get content on the dashboard.This just seems very wrong to me that something meant for informal learning requires an admin to make it visible.  What am I doing wrong?

On the Admin Dashboard, I have pending transactions in the Production and Sandbox environments. We have not gone live yet and have been testing scenarios with a developer. What happens if I cancel the pending transaction? 

Hey Community ! I start Docebo in my company this week ! It going well 🚀I did 2 plans, with 2 finals quizzes. I have to train managers on how to use reports wisely. I tried to make a custom report. I manage to put the progress, the last score achieved, the dates, etc. But the most important thing for me is to see if the user has any difficulties. For that I would like to have the statistics: "number of attempts". I have the "session" but for it to be counted, the user must have disconnected in the meantime.Is this feature exists ? Thanks for you help and support guys ! 🤓Maxime.   

We are wanting to have users take a learning plan for certification and then take another learning plan 3 years later for recertification. We were wondering what is the best way to do this and was not sure if certifications would be the best solution for this. Please let us know if you have done something like this. We are trying to get away from a manual process such as spreadsheets.

We have encountered a critical situation with our user automation and I am looking for options. I’m hoping anyone might have encountered the same issue and can share any solutions or workarounds since it’s of a technical nature.In short, we’re experiencing issues with how Docebo handles uniqueness amongst the profiles. Here are the 2 scenarios I’m dealing with:A user changes his/her name with our ID Team and they have a new Username/NT login. A duplicate account is created in Docebo and the original account is “abandoned”. The new account is treated as a brand new user and gets assigned training that they may have already completed. Betty Pitts is original user. She is married and is now Betty Irons. We end up with 2 accounts because uniqueness in Docebo is checked against the Username (rather than the Employee ID or another field we have setup) We have a manual process right now to check daily for users with different usernames but same employee ID (additional field). We then manuall

Is this impossible in-platform?  thanks!

For those that tuned in to the 2023 January Release Readiness webinar, you knew these were coming!  If you missed it, don’t worry, you can watch the recording. But first up!  For anyone that may have missed the links we shared at the end of the session, here they are again! Docebo Learn Release Schedule 2023: https://community.docebo.com/news-announcements-40/docebo-learn-release-schedule-2023-6241 January Mid-Month Maintenance: https://community.docebo.com/product-updates/january-2023-mid-month-release-6253 February Sandbox: https://community.docebo.com/product-updates/february-2023-live-in-sandbox-segment-recipients-for-notifications-tracking-multiple-test-attempts-and-more-6292 December 2022 Release Course: https://university.docebo.com/learn/course/internal/view/elearning/474/december-2022-release Product Design Groups: Workday: https://community.docebo.com/product-research-design-71/open-product-design-group-workday-6319 Multi-currency: https://community.docebo.com/product-resear

As recently as 12/6/22, when downloading a Coach & Share asset using the Download icon in the upper-right of the screen, the downloaded file kept the same file name as the originally uploaded file. As of December 7, any new assets now download with a “garbage” file name of indecipherable characters, rather than keeping the original file name. Is this happening for other users, too, or is it just a quirk at my site? Did something in a recent update cause this change? This cannot be intentional, can it??

I have 1 scheduled, self-observation checklist. I use this OC as a communication tool between about 20 remote (as in globally remote) team managers to request courses for specific learners. For a variety of reasons, we do not allow these team managers to assign courses, so they must use the OC to request that the administrator assign the training.This works (reasonably) well, except that any given team manager can only have 1 OC “in process” at any given time. If they have 10 learners that need training, they must wait for the administrator to accept Request #1 before they can begin Request #2.How can I allow them to send all 10 requests before the administrator begins to assign training and then accept any of the OCs?

Hi all, has anyone any idea how to export an overview over power users including their profiles (incl the certain permissions)?thanks! Corinna 

Hello - we would like to automate the email that we send when a new power user in our External branch is created.Is there a way to create a group based on branch = external and level=power user?  Or is there a workaround that others have found to send the new power user an automated welcome email? 

When a manger reviews a checklist there is an option for comments however it is limited to 250 characters. Is there any way to increase this? Thanks.  Jillian 

I’m really struggling with this still.  I have a learning plan with 8 courses that all staff need to complete.  All courses have a validity period of 1 day, then a soft deadline that allows them to look at the module after this period.For some reason only some of the courses appearing as ‘overdue’ for people and not all?  this person has 1 overdue course. But when i try to look (ignoring the fact there is no easy way for managers ro see overdue courses) there are 3 courses that in fact are overdue (these are part of a learning plan, and all have a validity date of 1 day)  any help appreciated

Why does Docebo think someone is a new associate and assign them to learning plans when you change their title?  Is there a way to change a setting to differentiate between a new associate and a simple title or branch change?

I have about 30k+ accounts that use a drop down Additional Field, and there are multiple languages for this field.  Our business has changed and I now need to edit the elements (options) in the drop down. I want to update and reorder the elements.Does anyone know what the impact would be to this field in the accounts? My guess is that the field will contain whatever element is in the same position of the list (like element #2 or #6), which means I couldn’t reorder things.Unfortunately, my sandbox is too far outta date for me to use it. (I am fixing that problem 😁)Thanks for any insight…Regards,KMallette/Viasat, Inc.

We use Learning Plans that include ILT courses.  Once the ILT sessions have passed, we unpublish the ILT and publish a recording of the ILT and make it a mutual equivalency for the ILT.  We now see that Learning Plan status’ are not updating to completed because the ILT course has been unpublished.  My question is, if it’s a mutual equivalency and the recording is watched, why whether published or not doesn’t the ILT in the Learning Plan progress update to completed?  NOTE: the users transcript shows both the recording and ILT as completed.  It’s only the LP progress that the ILT is not showing completed. 

The course completion date tag reflects the date the instructor changes the enrollment status, which is not the the date the user completes the training, and the completion date cannot be modified at the course level. I know I can add the session start date tag, but would prefer to have a single certificate for all learning types to reflect the course completion date.

Our marketing team is using Meta’s platform for digital ads and promotion. And we are looking for a way to capture analytics for the Meta platform and I don’t see anything specifically for Meta. Does anyone have suggestions or recommend a tool to use?

Could be some of my css. Any best practices or suggestions?