Product Q&A

Hi, When you print off an attendance sheet, i notice you can configure to include extra information and change the column order.  However you have to do thi each time you go it.  Is there a way of permanently keeping these settings?  

@erin.brisson answered a general Q to clarify that this course notif logic be design excludes learners in Completed status. (A side ask is please update the KB article and i think the notif grid chart pdf which has unclear wording, something like “assuming they haven’t completed” which is what prompted my Q to Erin).This is a follow-up set of Qs when wanting to send the notif to a user’s manager.When considering using this to send to “Manager”, it’s unclear whether or how to include short codes to display the manager’s name in the greeting and the learner’s username or first/last name. When sending to Manager, as the same shortcodes like “username”, or “first name/last name” the right ones to use? It kinda implies that would display the manager’s name. Or when used and sending to manager, the logic picks the user values for those codes? Confusing UI and KB article or I missed it. I want to use two of the same notifications, one to learner and one to their manager. Review more below as

Reports allow you to sort on one level. Many times it is desirable to add a sort on another level. For example, I can sort on Branches. This is helpful but I would like to add a second level of sort so each Branch is sorted by Username. Is this possible?

Hey there- I’m new to this, so I wanted to clarify my understanding and see what workarounds seem to work best for those who have been doing this more long-term. Our IT department would like our employees to take a course every six months and track the completions. We’re running into a couple problems in thatwe want to keep archival data on taking the course, we want to auto-enroll users, and we want to see if they could be prompted to recertify six months after their individual completion of the course instead of just doing it two general times a year. It seems that the go-to move on here is to create a certification that expires after the time allotment and create a new course for users to enroll in. My concern is that users have to self-enroll, archival data on past compliance completions may be overwritten, it seems likely it’ll just be twice a year for everyone instead of 6 months after the user has completed their first course while onboarding, and that we’re having to remake the

Hi How should I complete a course with a past date? Do I have to create a session? We have new employees  who get a course assigned to them as part of a learning plan, sometimes they may join the company with the certificate already. We were advised to add these certificates via external activities and add the certification to give the correct expiry date. However the course assigned to the user as part of the learner remains outstanding. If I complete the course it triggers it as complete with todays date and gives the new expiry from today so today plus 3 years rather than say June plus 3 years. Is my only way around this to create a session in the past, assign user to session then complete the course?  Thanks

In the June release, there is a new update release in which the users can send an account deletion request from Go.Learn. The thing is the request is been sent to  “Registrations, lost passwords and background jobs email sender” under the Advanced Setting. I have tested it, however, I found it to be quite hard to digest since the email sender and recipient will be the same. Have anyone explored this and would appreciate having a few points of view here?

One of our learners is getting this error after enrolling in one of our courses - it reads “We apologize, and error has occured. Error initializing the UI: media failed to load - no’media.error’ provided.” I’m not sure if it’s a Docebo issue or maybe something to do with their computer? She seems to be the only one experiencing this issue. 

Is there a way to download a course description (description, learning outcomes, pre-reqs etc) along with course dates, so that it can be emailed out to prospective learners?

HI all, I have 3 additional fields in my ILT sessions that I need to fill out in the CSV file. I can add them to my CSV file but when I need to map the fields in my CSV file with the Docebo available fields there are no available fields. How can I get them added?

In order to capture the audience, and all the metrics needed for our ILT courses, we’d like a shareable registration link for each of our ILT sessions. Currently, folks can share the zoom link and content, outside of the LMS, thus circumventing the system and not allowing us to count them as a trained individual. For Docebo, this is reducing the number of active users/month - something that may have an impact on revenue.

The goal we are trying to accomplish is to have a site with widgets (already built in docebo) that is the landing page for an Extended Enterprise. The goal is to have people able to view this page without needing to sign in. So far, it looks like this is impossible. Does anyone know a workaround?

My boss would like to know the total number of sessions recorded on our site for a one year period. Does anyone know if there is an easy way to calculate this? I see that you can set a date range in the Admin Dashboard, but doing so doesn’t seem to have any effect on the range shown in the “Recent activities” area. Any advice would be greatly appreciated! 

This is kind of a follow-up to the Swagger API post that’s “Related”.  Is there anywhere that the raw Swagger API information is available?  As part of our implementation we are needing to use the API quite a bit. It’s much faster to implement calls against the API if we can generate our connection objects using a Swagger endpoint, rather than needing to code each interaction from scratch.  I believe it was called out in the other thread that the API Documentation is generated from Swagger. Is there a way for customers to access the same Swagger endpoint as that used by the Docs?

I have an observation checklist where the responses were entered incorrectly and the manager approved prematurely. Now there is no way for the user to retract or manager to reject, so the user/learner can alter the response.I’ve unenrolled and re-enrolled, but the old response is still reflected/observation checklist automatically shows complete even with new enrollment.Is there any way to retract/reject an observation checklist once submitted and approved?Is there a work around?Any feedback/assistance is greatly appreciated!

SFDC gurus - is there a way in the API call to add users to an automatic enrollment group based on an SFDC campaign? Hopeful, but doubtful.  

Hi everyone! I’ve just started implementing badges for our organisation. I would like to know if a badge that has already been given to a learner that completed a learner plan would be removed from this learner if you add further courses to the existing learning plan.

Hi everyone,I think I’m missing something that’s likely right in front of me. I want to automatically assign an eLearning course. I know how to create a group and enrollment rule, but where do I select the criteria for “course is due in xx days from assignment”? Thanks!

Is there an option or workflow for the bulk removal of users from an assigned learning plan? We have several hundred users who received the wrong assignment and I can only find an option to unenroll them from the courses via the bulk csv file.

I have a Course Catalog consisting of 67 Learning Plans. These learning plans are self paced so on week 1 the user is enrolled in week 1 and once they've completed that they're enrolled manually in week 2 and so forth. I’ve set up a course widget that should display this course catalog but it doesn't matter how many of the weeks I enroll I cannot see anything populating in this widget. Any ideas as to why?

I have an admin who needs to have a course not publicly visible in the catalog, but which a select group of users will access via the enrollment link generated at course level. We have tried various catalog options combinations in conjunction with actually being part of a catalog and also not part of one but everything results in the user receiving an permissions error.  The only success was for the course to be visible and self enrollments on, which is what we don’t want. Is it possible to do what we are after?

Looking for a simple report that will give me a list of users who:have an account, but have never logged in. are not enrolled in any courses have not completed any courses.

Hi all!I saw last week the post that the data refresh frequency has increased to 12 times per day effective yesterday 9/19.  Does this need configured anywhere?  Is there a default frequency or is it a set cadence?  Once an hour from 8-8 or every other hour for constant 24 hr updates? Would like to know how often it is being refreshed.  Thanks! Data Refresh improvements for reportsStarting on September 19, 2022, a new method for refreshing the data for exporting and previewing reports is available, increasing the number of data refreshes to up to twelve occurrences per day as well as adding the ability to schedule reports at a specific hour during a chosen day.

Hi allWhen bulk creating new users via CSV, there will often be errors whereby the user already exists (we use the email address for the username). The error report lists the email addresses affected, but does not provide any further insights, such as which branch they already exist in. This means I need to take each affected email address and manually search for it. Even then, it is not clear what branch they are in - I need to open their full details and go to the Branches tab.  I have a hunch there must be a better way. Anyone got any suggestions?  Alan

We have some Excel supporting documents that we were hoping to add to the File Repository Area. I keep getting an error that my Excel document is not an accepted document. Has anyone else had this issue? Is there another way to add an Excel document to a course?  Thank you in advance!  

Is there a way to change/enter the score manually in the score field for users who completed a course?  We do a practical skills assessment on our platform and would like to enter the score they received for their course assessment. If not, are there any workarounds you would suggest? Thank you in advance!