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Product Q&A

Ask questions and get answers about Docebo products.

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4098 Posts
Cindy McElhinney
Helper II
Cindy McElhinneyHelper II
posted in Product Q&A
Comments do not show in Activities Stream

So here’s a tidbit for anyone adding the Activities Stream widget to a custom page. While the documentation in the KB states: “This widget shows the user’s new enrollments into courses, and assets, Q&As and comments that have been published in the platform.”It actually does not include any comments made to assets or via the course comments or forum widgets. I filed it as an issue with Support but apparently it’s the documentation that’s wrong. We would love to have this widget show all activity including any comments on assets/courses. There’s a suggestion in the Ideas Portal LMS-I-3004 if anyone else would find this change helpful. 

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Helper II
S
Novice II
Susan McKenzieNovice II
asked in Product Q&A
SuperAdmin permission

Within our organisation Poweruser isn't powerful enough and SuperAdmin is almost too powerful for our day to day operational tasksI voted for the idea asking for and profile between poweruser and superadmin but keen to understand if others feel the same.Ideally we would like SuperAdmins set at branch level so that each branch could be “autonomous”Any thoughts ?

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Influencer I
Stephanie Dreiling
Helper III
Stephanie DreilingHelper III
asked in Product Q&A
Zoom changing session times after Daylight Savings

Has anyone had issues with the Zoom Integration when scheduling past Nov. 7th?We just figured out that when we schedule a session though Zoom it works fine, unless the session is scheduled past the next scheduled Daylight Savings Time. I’ve spoke to support and they indicated it was on Zooms side, but Zoom is saying opposite. I am stuck in the middle with no solution. All our sessions (after Nov. 7th) are correct in Docebo, but in our Zoom Account everything shifts by one hour. I have a video I can share, but the Community file restrictions won’t upload here. Thanks for any help you can provide if you have run into this issue!

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G
Contributor III
nicole.roman
Influencer I
nicole.romanInfluencer I
asked in Product Q&A
Announcements Feature?

Is there any way to send announcements to certain groups without having to schedule a notification? For example, if office hours are unexpectedly cancelled or rescheduled with a group within Docebo we will need a way to reach out to that specific group with that information. Any advice on how this is handled is appreciated!

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Contributor III
S
Helper II
SarahhHelper II
asked in Product Q&A
My Team feature

Hi all! We have a fairly small user base (~130 members), and I’m just starting to look into the My Team feature. I do like the team dashboard, but, does anyone know if there’s a way to build and run reports on just a team? Our team leaders would each have about 30 members, and it would be great we could build some automatic reports for them to review. When I create a new report, I don’t see any “team” option. We also have some users who belong to two departments and would report to two different supervisors. This seems to break my relationship. Here’s what I’m trying:Bob → HR supervisor → direct manager → direct manager → direct manager/“CEO John”Bob → UX supervisor → direct manager → direct manager → direct manager/“CEO John” What I really want, is for “CEO John” to be able to drill down through all the different teams of teams. But with my structure, he can go through the teams, but he can’t view the Supervisors’ teams (he never see’s “Bob”). I hope this makes sense! I’m wondering if

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Helper II
D
Novice II
DackNovice II
asked in Product Q&A
Is it possible? Link directly to a PDF in the file repository.

Once a learner is in a Course in a Learning Plan the File Repository widget is not longer visible. Is it possible to link directly to content in the File Repository?If not, what are some best practices to get learners to the content in the File Repository?

2302
lrnlab
Hero III
C
Novice II
cshrecengostNovice II
asked in Product Q&A
Course Enrollment - Extended Enterprise

Hey Community - Our instance of Docebo is an extended enterprise that exists on our parent company’s Docebo. We operate two completely different sites, however. Their’s is called “The Hub” and ours “Intelisys University” Right now, when users enroll in one of OUR certifications (learning plans), they are receiving the “New Course Enrollment” email but it’s branded with The Hub instead of Intelisys University. Is there a place that we can either make our courses only send confirmation emails with our branding, or if not, where can we turn these confirmation emails off completely 

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C
Novice II
joanna.lay
Novice III
joanna.layNovice III
asked in Product Q&A
Merged users - additional fields and groups

When some of our learners move to a new office they have a new email/account identity and we have to merge their account to keep their past history.  I’ve noticed today that their additional fields and group membership (manual) are not being merged.  Is this something that others have noticed too or am I missing a step?Joanna

1212
joanna.lay
Novice III
Stephanie Dreiling
Helper III
Stephanie DreilingHelper III
posted in Product Q&A
Teams Integration Issues

Hey all! I’m coming to you for help! Recently (just over 3 weeks ago) our Teams Integration quit working. I submitted a Ticket, but after three weeks I haven’t gotten any answers from Support. And in the last few days this has caused quite an issue for us (so much we have had to cancel training). I need a solution so asking for anyone who has experienced to help me figure out what else I need to troubleshoot!  (See attached screenshots for an idea of the messages the system gives us when trying to set up a new vILT session/event). In the past, we have had certificate errors (they have expired), but we check and that isn’t the case.  Our Secret Keys and other account numbers are matching, what else can we check? What am I missing!? It’s also worth noting our Zoom Integration has had issues in the past, but it is up and running just fine (well expect for a Daylight savings issue but that’s a post for another day   )Thanks for any advice or help you may provide! 

21810
A
Novice I
Cindy McElhinney
Helper II
Cindy McElhinneyHelper II
asked in Product Q&A
Google and LinkedIn SSO

Has anyone set up the ability for the user to login with their Google and/or LinkedIn credentials? I have some questions. I can clearly see the benefit to users. Are there any cons? What about when the user’s email in Docebo doesn’t correspond to their Google or LinkedIn account, and they try to log in, what happens? I am having issues trying to test this in my sandbox, so I don’t really know what the user experience is like. I tried setting this up for LinkedIn and am getting an error about the redirect url being invalid. When I asked Support for assistance, I was told I had to go through my CSM and professional services for any SSO setup (which I will do) but I thought one could set up the Google/LinkedIn without assistance or extra services from Docebo. Has anyone been able to set it up on their own? While I’d like users to be able to have this convenience, I definitely don’t want to pay extra for it. Is there anything else I should be aware of?Thanks for any and all input.-Cindy

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Cindy McElhinney
Helper II
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Helper II
ncassellaHelper II
asked in Product Q&A
Updating an additional field automatically

Good Day,Is there a way to update/change an additional field? We have an additional field of employee status, but the employee status may change as the user progresses through trainings. Is there a way for us to utilize the additional fields this way? Or is there a known way or hack that anyone uses that will do the same thing? Thank you so much in advance!

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lrnlab
Hero III
N
Helper II
ncassellaHelper II
asked in Product Q&A
Changes in Group assignments

Hello, I have a group that gets populated via enrollment rule. The group has certain guidelines for example users must be part of a specific branch, and an additional field must be populated with “New Hire”. And it works great. However, I need to add a branch but only to new users.If I update the group to include more branches, will the existing users in that branch also get put in that group? I’m trying to figure out if docebo is retro active and checks every user in the branch for this criteria. We do not want existing users. New users only. 

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N
Helper II
Neil Patterson
Guide I
Neil PattersonGuide I
asked in Product Q&A
Report to include catalog option

I have been tasked with running a report that allows the firm to see at a glance what courses (both ILT and eLearning) we have in a catalog without a user having to log in and physically look.I have been told this is not possible.  Has anyone found a way to do this at all?Note: we can’t just use categories, as some courses fall into more than one and you can only assign a course to one category. Thanks... Neil 

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T
Influencer I
Caitlin Leick
Contributor III
Caitlin LeickContributor III
posted in Product Q&A
Course Enrollment Links Breaking

Hi, Docebo Community - I’m reaching out to see if any others have experienced issues with course enrollment links breaking/changing when sent via email or added to a Word document. One of our instructors sent an email with enrollment links for three different courses (set to allow anyone who clicks the link access to auto enroll). I verified with her that the links were the correct links, however, the links all broke/changed when the email arrived to the recipients so they got an error message when trying to access the course. She then tried to create a Word document with the proper enrollment links included and sent to me for review, but the links broke again in transit.I’m at a loss for why this might be happening, so thought I’d reach out here for any advice! Correct link:Correct enrollment link before sending Word document Broken link:Broken link upon receiving Word document via email as an attachmentThanks, Caitlin

3539
Caitlin Leick
Contributor III
K
Influencer I
kjandersonInfluencer I
asked in Product Q&A
New Course Notification

We have an All Staff Catalog and staff catalogs for each of our locations. We need a few people to receive the new course notification when courses are added to certain staff catalogs. I know I need to have a power user profile for these individuals so they are the ones that receive the message.I’m having problems narrowing the notification to only include the staff catalogs for certain locations. I’ve been trying to do this by selecting certain branches, but the notification is being sent when courses are added to our All Staff Catalog. I think this is because the branches I selected also have access to the All Staff Catalog.What am I missing? Is there a way to send the New Course notification for courses that are added to specific catalogs and not for every course added to the platform?

1041
S
Novice III
rogergreenlee
Contributor II
rogergreenleeContributor II
asked in Product Q&A
Searching for Branches When Adding/Moving Users to Them?

I know this used to be possible, as seen in the GIFs in this knowledge article: https://help.docebo.com/hc/en-us/articles/360020084140?input_string=branchNow, though, there is no way to search for Branches when adding a user to them (after user creation) that I can find.Has this feature been removed or is there a better way to find branches to add users into them? I have over 10,000 branchesso clicking through the pages is not an option.

1089
Annarose.Peterson
Hero III
Cindy McElhinney
Helper II
Cindy McElhinneyHelper II
asked in Product Q&A
Is there a way to find out how many "assets" I have in my Docebo platform?

I am looking to quantify how many pieces of content I have in my Docebo platform. Obviously I know how many courses I have but I want to quantify other types of assets that have been uploaded. Just a number would be great but a count broken down by type (videos, shared links, # of docs/pdfs, etc.) would be ideal. 

21910
jckemv
Helper I
D
dwaltersNewcomer
asked in Product Q&A
Chrome 92 Release Implications

Hi all,We are figure out what the implications of the Chrome 92 update is for us and our e-learning materials. (Details are under the July 27th release notes.) What is not working for you all and what problems are you all finding?

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Novice I
Ryanmm1123Novice I
asked in Product Q&A
Enrolling Branches

Are you able to enroll a Branch into a learning plan, but excuse the Branch from one of the Courses in the Learning Plan? 

1413
Bfarkas
Hero III
C
Novice II
ChristinaCNovice II
asked in Product Q&A
ILT courses - sessions and events

I feel like such a noob. I’m looking at how we can use Docebo for both classroom and webinar sessions and I am getting totally bamboozled as to what the idea behind ILT courses is and how best to use it.We have a group of people receiving training from us across several dates throughout the next year.At the moment, I’ve created a session for each component:-a half hour meeting for planning via zoom is in a session with one event.-a four-hour zoom meeting on a different day is in one session with one event.-a three day in-person course is in one session with three events, one for each day.When I open the course, it only shows the first session and I have to use the drop-down to select different sessions. That feels counterintuitive. I want learners to see what is coming up throughout the whole course, not just the first session. Is there a better way to set the session/events up? Is there an overview page I am missing? What’s the best use for sessions versus events?Thanks for all advice

4543
Bfarkas
Hero III
tina
Novice I
tinaNovice I
asked in Product Q&A
Accessing course via object link vs. enrollment link

We have an issue where users search for training material and select a specific module from course content in the results. The course has been configured so it’s free and open enrollment and included in the course catalog. However, when a user clicks on the search result for a specific learning object nested within a course, they receive a 404 error message. Once we enroll them in the course, they can access the learning object.Is there a workaround or settings I should configure to prevent this from happening? 

1802
lrnlab
Hero III
R
Helper I
Richard.HarknettHelper I
asked in Product Q&A
How do you say hi to new starters?

Hi. We have been struggling to find a suitable way to send a welcome email to new starters. We have been triggering it based on an auto-enrollment rule for a Learning Plan and using the “User has been assigned to a learning plan” email.However, we find that some users never receive the email even though they have an active mailbox, whilst other do. It also isn’t ideal as we have found that if existing users change org structure they will be enrolled as the platform sees them as new user as they are moved across org units.We do a weekly CSV import using Automation rules so have hoped to use the “User has been created (by Administrator)” but, although the audit trail shows this event, the email doesn’t trigger. So would be interested to hear how you are welcoming your new users and see if we have missed something or need to raise tickets to get these issues sorted out!ThanksRichard

1803
lrnlab
Hero III
jschmutz
jschmutzNewcomer
asked in Product Q&A
Approving Observation Checklists

Does anyone know how a manager views and fills out an Observation Checklist? I have created the OC, assigned the manager, and created the notification. The notification goes through and the manager receives email/bell notification, but cannot get to the checklist to actually fill it out. Any help is much appreciated! Thank you!

2393
lrnlab
Hero III
TaviaRitter
Helper I
TaviaRitterHelper I
asked in Product Q&A
Most active learners report? What are your favorite custom reports?

Good morning! We are three weeks from our soft launch and while our team is still learning about all of the features, I thought I would reach out to this group for a question I can’t find an answer to elsewhere. What is your favorite report for finding your most active learners, or do you use gamification? The Branches report (when switched to user view) show the individual courses users have taken. The Users report - shows the users/data/ The Courses report - seems to show only the courses. How can I pull a report that shows me a roll up per user of the courses they’ve taken (by branch)? Bonus question: Do you have a favorite custom report you’ve built?  

2372
Adam Ballhaussen
Guide III
N
Helper II
ncassellaHelper II
asked in Product Q&A
Enrollee in Learning Plan, is not in courses

Hello,I was under the impression that if you enroll a user into a learning plan they will automatically be enrolled into all the courses in the learning plan. I did enroll a user into a learning plan and user is not showing up when i go to course enrollments. Any idea why this is?Thank you.

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