Product Q&A

Hello community,I’m wondering if anyone has a creative way to automate the branch assignment?Today, we have several branches and we do a manual assignment depending on different criteria.Is anyone else using the automation app for this? Thanks!Rosalie   

Is there a way for the admin view to have catalogs sorted by NAME of Catalog A-Z instead of the default Newest to Oldest?

Has anyone using the xAPI training material for DLI surveys been receiving notification from their users that their link to access the survey is expired? We have ours as the last material to complete on a course and most users take the survey immediately after completing the course content. 

Would it be possible to add back more skills in the “Configure Your Skills” window to allow users to view more skills to select? It now displays ten skills and allows users to select up to ten skills, so it is actually10 out of 10..not offering enough options for selection.There was a time by “error “more skills are displayed for selection and we have captured the screen, is there any way to configure this?  Before Now it becomes unfavourable. 

I’m attempting to use the "Overdue Rate" and "Overdue by Status" on an Insights dashboard for the first time, and I don’t understand what I’m looking at. Here’s an example course, where we have a due date of 2/28 There are 6 users as of now that either completed the training after 2/28, or haven’t completed it yet. When I filter this Insights dashboard on just that course, you can see Overdue by Status as well as Overdue rate do not produce any data. What are these supposed to do? If it’s not looking at

Hi everyone! This might be a long shot, but does anyone successfully use Docebo alongside MasterControl as your QMS?We’ve identified a gap in training effectiveness with current practices in the QMS, and we are officially through our implementation phase with Docebo and going live to all employees next week. We would like to create internal compliance-focused training courses and house them in Docebo, but we need to get the two systems working together to make this an efficient process for our QA team and the employees completing the training.If anyone has found a way to make this happen, please share!

Hi Community, I’m looking for the most suitable/ideal way to extract the number of users within a specific branch and its sub-branches (Europe → Poland) and to send that as an automated monthly email (e.g. CSV included). I’ve tried tinkering with the Custom Reports Builder but not to much success. The data is not that “up-front” and depending on the columns, one has to do a bit of filtering. The out-of-the-box Branches Dashboard provides the best overview and it’s also possible to export the data but not in a scheduled and automated way it seems. Do any of you have any experience or suggestions from your own context? Tips would be much appreciated! Best regards Nicolai

Hello, is anyone having issues with calendar invites? When users click the link generated from the system to take them to LMS to join virtual training they are getting an error message saying they can’t reach the page. This is only happening for a handful of people.

Hello Docebo Community, looking for some help to see if there’s any way to modify the test layout page. I’d like all the multiple choice options to appear on the page without having to scroll down as you can see is needed in screen capture below. This is my view from laptop. The test layout page has a lot of wasted white space. Also, is there also any way to move the position of the embedded image (i.e. to the right hand corner of screen) to allow more space for the answer choices? Appreciate any insights. Thank you. 

Thank you to everyone who attended our April Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the April 2025 Release Roundup for everything you need for this release!  We received many questions during the live event that we answered, however, below are the rest of the ones we weren’t able to answer during the live session. There are several so we’ve grouped them by topic and created a table of contents for easy reference.

I took over from an employee that was let go and there was no time to cross-train on docebo. I am editing an existing course and based on inspecting the page code I assume this is how I update the top image of a course. However, after saving, it does not update. What am I doing wrong?I also updated the thumbnail, which did work for the thumbnail view. Before I edited it, the Enable custom settings for the header layout was not checked, so I assumed the header would just adopt the thumbnail, but it did not do that either.  

Has anyone added a welcome [first name] type message to their landing page.  I tried using the header message in the branding section, but you can’t use short codes.  I tried the myprofile widget but i can’t modify the widget enough and it becomes to large on the page.Any examples out there? ThanksLynda Gutman

Hi, my first post here, I’m hoping you can help!Back in July, my company’s course player looked like this:You can see that I used CSS to remove “File” and “SCORM” from below the module title. I also used CSS to replace the default images, depending on the lesson status. Now, Docebo have done something to the course player with an update in September (https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates). Now, the course player is different and my CSS is having no effect and it looks like this:

Hi all!  I’m wanting to upload certifications and retraining records via a CSV file. It appears to work, but when I go and check my transcript the certification isn’t anywhere. I get no error messages. I’ve attached both the spreadsheet and the Import schema. Any ideas?Thank you in advance. Sarah

Hello!We have gotten a request internally to see if we could allow for opening courses found in catalogs in a new tab with an action. As in a normal click still opens the course in the same window, but some kind of variation (like right click menu) allows for opening in a new tab.We currently use the Catalog widget with Card style display.Is there any option for this that is known? Or if we used another display style? This is the current options for right-click - it could be another thing besides right click!Thank you for help in advance!

I have asked and hunted for this answer before, but I know things are always changing and you all are so smart and coming up with solutions.My stakeholder really wants one click resources on the landing page and I agree! Having a list of easy to access PDFs, documents, etc. would really help people use our LMS as the go-to source for solutions.I currently have a course that is set up as “Handy Tools” once someone is enrolled, they can just click on it and see the list, but if they aren’t enrolled that is two extra clicks and if they are on mobile, it is an extra click to get to “CONTENT” rather than the normal flow.I will take suggestions on having easy to click on the page resources or plug-ins.

Is there any way to upload files to widget pages, that users can download? e.g.: In a Career Planning page created to add the Performance review template.Many thanks, Gigi

Hi all. I told my manager I could create a certificate for him by EOD. Normally this is not a boast but today I’m losing my mind trying & retrying this. I’m using a landscape design, in a table so the text can be set to the right so that we can have an image on the right (a background image, it’s not part of the html.) It runs almost 50% of the width of the page, so the text should begin just to the right of it.The issue is that I can either have the text cover it, or be either partially or entirely not visible. If I move the text far enough to the right to not cover the image, then either several phrases are removed or it’s not visible at all. I must have tried this at least 30 times by now, never getting close to what I’m looking for.here is the code I’m using:<table style="padding-left: 300px; width: 100%;"><tbody><tr><td><p style="text-align: left;"> </p><h1 style="text-align: l

Hi!Does my Docebo platform have its own FTP site where I can upload content? 🤔I know I can use an FTP site from my company for various automations, but I am unsure if Docebo has one for content. I have used several other LMSs where we loaded tons of content via FTP, and it was a big time saver. Thanks!Mark

I know that ‘Suspended’ at course level essentially locks the user from the course, but what impacts are there if the SESSION enrollment status is ‘Suspended’?  I have looked at all of the knowledge articles but can only find details for the course level status, not session level.

**EDIT**  Sorry, everyone.  I found out an answer right after I posted this message.  The two courses that were showing up did not have the enrollment deadline added.   We imported users from our old LMS to Docebo last year.  The ones who were imported no longer are assigned to a session.  The issue is that now those users have an "enroll" dropdown next to the course they've already taken.  We do not have the self-enrollment feature checked and there are no other settings I can see that should allow users to enroll themselves in a new session.   Is there any way to prevent this?  We have tried enrolling these users into a "test” session, but they still have the option to enroll in a different session in their portal.   Because they have already completed this course, we do not want them to have the option to re-enroll in a different session. 

I am attempting to create a course that allows learners two attempts at a test in docebo. If they pass either attempt, they complete the course. If they do not, I want them to have to review an internal policy (url) before getting to test again. Any suggestions on how to accomplish this? I have attempted to utilize articulate storyline which helps accomplish this but then I can’t seem to get docebo to limit the testing attempts to two for an outside scorm course. It allows me to only allow the learner one view of the test but that’s decieving because what if they view it but don’t actually get to attempt the test before they are pulled away and then can’t get back into it. Suggestions for either option are appreciated!

Hey there!I’m importing events into sessions via CSV and can’t figure out what to enter in the Zoom v3 fields to get the import to work without errors. If you’ve successfully imported events with Zoom v3 via CSV, could you share a sample CSV file with me?I’ve done plenty of imports using a custom video conferencing tool with no issues, but Zoom v3 is giving me trouble. Manually creating events with the Zoom v3 settings works just fine, but when I try to import via CSV, I get an error about the “zoom_v3_account_id.” From what I’ve learned, I need to check the Zoom v3 settings and look at the URL to find this number. In my case, I had two test accounts, but the one that actually works is account 3. Even Docebo Support told me to use “3”—but I’m still hitting an error.Any ideas? Would love any insights you’ve got! 

I don’t see anything in Reports/New Reports that shows how many times an asset has been downloaded. Am I missing it somewhere, or is that not something the platform can track?Similarly, does anyone know if we can track how many times a file repository item within a course has been downloaded?

Hi all - I’m new to Docebo, but not new to LMS and workplace learning. I’d like to know how others handle calendaring for ILT / VILT events. I’ve set up my first VILT in the system, an 8 week course that meets every Friday. I’ve set it up as a course with one session and 8 events.Upon successful enrollment, learners are sent a notification that includes a calendar attachment. When the user opens the calendar attachment, it creates a new calendar in Outlook called Untitled. The 8 events are saved in the Untitled calendar as 8 separate events. Here are the issues that I’m trying to resolve:The event is in a new calendar and not in the learner’s calendar so the time is not blocked out. The user must copy it or invite themselves to the event. If the event time changes or is cancelled, the user’s copied calendar entry does not update. The workarounds appear to have users add their Docebo My Calendar as an add’l outlook calendar (this resolves the sync