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Product Q&A

Ask questions and get answers about Docebo products.

  • 3,915 Posts
  • 14,755 Replies
3915 Posts
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Novice I
ryanmalottNovice I
asked in Product Q&A
Completion by Group

I have all our employees separated into various groups. i have not made it that far into the software but is it possible to show session completion rates based on the user group?

233
JKolodner
Helper III
1 month ago
R
Novice I
ryanmalottNovice I
asked in Product Q&A
Attendance sheet

Is there a way to print an attendance sheet and have those who are enrolled manually sign?

335
lrnlab
Hero III
1 month ago
H
Novice II
HemathriNovice II
asked in Product Q&A
Answer breakdown report by user in scrom

Hi All, We have uploaded a scrom 1.2 file from both Elucidat and Camtasia tools but however we are not able to extract answer breakdown report for users. Do we have any solution for this. When we checked with Docebo support we were informed about CMI interaction calls are not available. Does anybody have idea about this and how do we extract the detailed answer breakdown report 

478
S
Helper II
1 month ago
JGildea
Helper I
JGildeaHelper I
asked in Product Q&A
Skill Sets

I have just created a Skill Set for Talent Management and added a set of skills to it. Now what? How do I connect the Talent Development Skill Set with the users who need it? Or am I supposed to do something else with Skill Sets?

203
lrnlab
Hero III
1 month ago
TmunozBDS
Novice III
TmunozBDSNovice III
posted in Product Q&A
New Course Player & Go Learn: 'Learners Can Only Move Backwards' not working

  Hi Ya’ll - Long time lurker, first time poster.Yesterday, as I was eagerly anticipating the new course player update, I found myself still thinking of any untested aspects that I might have missed in preparation for this rollout. Well, I found an issue that I want to make sure everyone is aware of especially if you were just as excited as I was to hear about this particular enhancement.The new course player, with all of its visual improvements, brings with it a set of new playback options for video training material that was most exciting. Most importantly to our org, is the setting that allows learners the ability to move backwards in the playhead while still locking the playhead from jumping forward. [The Problem with Go.Learn App] Currently, the unexpected behavior when accessed via the Go.Learn app is that the training material does not recognize this setting and does NOT lock learners from jumping forward. [The Behavior w/o Go.Learn App] Now, I understand that not all use the Go

442
TmunozBDS
Novice III
1 month ago
A
AnaMariaNewcomer
asked in Product Q&A
Create a Course Report from a SFTP file

Hello, I have a SFTP file of a report of some courses outsite Docebo of users that have completed the course. How can I bring this SFTP file to be added into the course report ?  Best regards, 

271
I
Docebian
1 month ago
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Retake a course widget on course completion page

Hi!I need to add add another button to the Well done! section that users see when a course is completed. I have used the Localization Tool to change the language from ‘Retake this course ‘to ‘Click “Renew Certification” at the top corner’ as I was finding users were retaking the course rather than clicking the blue Renew Certification in the top corner.  This is not clear and unfortunately doesn't really stand out no matter how much guidance you provide.Some courses have certifications and some don't.  Some users like to retake courses to prompt learning or recheck things but as I have now removed the wording they don't know how to revisit the course once completed.Does anyone know how to add another button available to make this clearer please??  thanks 

260
S
Influencer III
1 month ago
S
Influencer III
Suzy_qInfluencer III
asked in Product Q&A
Remove user from observation checklist

HiWe have Obs checklist for some eLearning courses that mark the course as completed once the OC is signed off.Is there a way to remove a user from having to complete a Obs checklist?

242
S
Influencer III
1 month ago
Annarose.Peterson
Hero III
Annarose.PetersonHero III
asked in Product Q&A
Courses Appearing as Locked on the Course Catalog page, but unlocked everywhere else?

Anyone else running into an issue where courses are appearing as locked from the Course Catalog page, but anywhere else in the platform, the courses appear as available?View from Course Catalog Page:Same courses from within the actual Catalog view:Any one else experience this?  We have opened a ticket about this previously, but it had been resolved.  Wondering if it is something we are doing to our courses?

116313
B
Contributor III
1 month ago
JGildea
Helper I
JGildeaHelper I
asked in Product Q&A
Direct Link to Skills Dashboard for Learners

I’d like to add a button with a direct link to the Skills Dashboard. But when I access the Skills Dashboard and copy the link, it only takes me to the user’s profile. Add to that the fact that the skills dashboard menu item takes a couple of seconds to show up, we’re going to lose opportunity for people to find and use it.Has anyone been able to find a direct link to the skills dashboard that can be used for this purpose?TIA!

232
JGildea
Helper I
1 month ago
krchud57
krchud57Newcomer
posted in Product Q&A
Creating a Master Training Calendar

We are looking to create a comprehensive training calendar that would list all available trainings for our employees. Has anyone created something like this and would be able to assist me in how to develop this on the platform?

1336
RyanNeal
Contributor I
1 month ago
R
Novice I
rbrunkNovice I
asked in Product Q&A
Unable to edit Additional Fields within Edit User

Hello!Within User Management, I am unable to edit any of the Additional Fields (Job Title, Department, Location) under Edit User for only one specific user. I am a Superadmin user.  Any ideas as to why this is? Thank you!  

223
lrnlab
Hero III
1 month ago
NateC
Helper I
NateCHelper I
asked in Product Q&A
Viewing Course Ratings

Hi folks.Based on what I’ve seen I’m inclined to think the answer is no, but let me ask anyway...Is there any way to see a rating for a course that is not either seeing it in a catalog or running a report? As an administrator, I feel like it should not take so many steps, it should be available directly in the Course Management page for a given course.Honestly I think that, for all the valuable information we could be extracting from this field, there is very little transparency here, it could be a lot more accessible.

2185
RyanNeal
Contributor I
1 month ago
D
Contributor III
Diego JimenezContributor III
asked in Product Q&A
New Waiting list dependency for "Pending Admin Approval"

Hi  We’ve noticed that now if we want to mark the Course Enrollment Policy as “Pending Admin Approval” we are forced to select the “Enable Waiting list” option.  This must be a recent change because we have courses created un July that didn't require this option. The enrollment now remains active even after the maximum enrollment number has been reached. We don’t use waiting lists and need the ability to hide a session once it has reached its maximum enrollment quota. Any idea why this setting was changed?  Thanks

8610
L
Influencer III
1 month ago
mrrippy82
Novice III
mrrippy82Novice III
posted in Product Q&A
Archive Enrollments - can someone provide a use case?

Hello Docebo friends! Is anyone using “Archive and Unenroll” rather than “Archive and Re-enroll”? I like the re-enroll function, but I am trying to determine when I might need to archive and unenroll. I checked KBAs and guides to see if there was clarification when it might be appropriate to archive/unenroll, but this was all I found.“In the pop-up that opens, set whether you want to archive the active enrollment and re-enroll the user in the same course or unenroll the user after archiving the enrollment. If you select the second option, remember that learners will no longer be able to access the course once their enrollment is archived, but you can possibly re-enroll them manually, or they can self-enroll if the course enrollment policy allows them to do so.”I might just be completely blanking on this but please let me know if you understand when/why to use Archive and Unenroll. Thanks!Ryan

3236
shanejacques
Contributor II
1 month ago
G
Contributor I
gali.rotemContributor I
asked in Product Q&A
Automation for creating coupons

We are looking for a way to create coupons in bulks (e.g. 100 coupons every month, 500 coupons every 6 months). Did anyone find a way to do it via API or any other way?

1042
A
Novice II
1 month ago
C
Novice I
carolynkhanNovice I
asked in Product Q&A
Checklist

Hi there! I’ve created a checklist that I’ve assigned to a manager to act as a guideline through key onboarding milestones. There are 4 elements that I want them to mark complete/incomplete - however they have two new hires to do this for, how can I assign the checklist twice so it’s for two separate individuals? Thank you!

161
lrnlab
Hero III
1 month ago
E
Eric.ShantzNewcomer
asked in Product Q&A
Is it possible to automatically update Power Users' assigned resources?

As the title suggests, I’m wondering if there’s a way to automatically update the list of assigned resources for Power Users (PU)?I created a profile that grants certain PUs access to the insights tab, and I have to manually assign resources  (users, groups, courses, and learning plans) to each of those PUs in order for them to be able to use insights as intended. These PUs need view access to all users, groups, courses, and learning plans.My concern is that when new users, groups, courses, and learning plans are created that I’ll have to go back and manually update each PU’s assigned resources to reflect those changes.Is there a way to automate this? Or have the assigned resources update automatically when new items are created?Please let me know if you have any insights into this question!Thanks, Eric

253
R
1 month ago
A
Novice I
ainsley.burnettNovice I
asked in Product Q&A
Updating Passwords for Existing Users

Our new hires access their profiles initially with their personal email. Once they complete initial onboarding courses, I update their accounts to their work email using our csv template. When I update, I also include a new, generic password with the intent that they cannot access their account again until their official hire date. The new password is not registering, however, and we have people accessing their updated account before their start date, which is a problem. Does anyone know how to reset passwords with a csv, or do I need to go into each account manually? 

270
A
Novice I
1 month ago
R
Novice III
rwatkinsNovice III
asked in Product Q&A
CSV Upload expiration vs Admin Deactivation

Hello,I’m looking for guidance concerning a quirk when uploading users via a csv file. When a user’s Active Status changes from 1 (Active) to 0 (Inactive) on our csv feed, the user is expired in the system vs being deactivated. Docebo generates a date in the Expiration field in the General Information tab. When Deactivating users as an admin by clicking off their green check mark, this does not occur. The issue is that when an employee comes back to work for us and their email is reactivated, even though the Active column on the csv shows a 1 for active, Docebo does not reactivate them. The expiration date prevents that. Chat support said that we had to manually remove the expiration date in order for the employee to be reactivated, and that works. But I can’t help that think there is a better way for this, like a setting I can’t find somewhere. People are rehired by companies constantly and we have no communication with any of the teams that handle hires and their email creds. Please

309
lrnlab
Hero III
1 month ago
Salvo
Influencer III
SalvoInfluencer III
asked in Product Q&A
Authoring tools

What softwares do you use for the creation of your courses?My favourite is this 

54017
emily.mccarthy
Guide I
1 month ago
LMSica
LMSica
posted in Product Q&A
Annual Compliance Course Management

Fellow Docebo Superadmins, How do you handle compliance courses that require completion with a certain cadence within Docebo? What about recurring ILT courses? For compliance courses, we would rather directly enroll the learners into the renewal course, but the certifications feature only allows learner self-enrollment; there isn’t a dynamic enrollment feature. Right now, we are not using certifications because of this. We are creating a new course for each year and are manually re-enrolling employees each month...Ouch. We also need to make sure we keep the full completion history (we cannot erase previous completions). Thoughts?  

154630
S
Novice I
1 month ago
kschweiger
Contributor II
kschweigerContributor II
posted in Product Q&A
Docebo Engagement Rates - Setting Benchmarks for 2025

Hi there!We are trying to set some benchmarks for 2025 usage in our platform and we are curious if there is any data from other customers (preferably in the same industry - Real Estate, but I will take whatever is most relatable) on engagement rates?By engagement, we’re hoping for data on time spent in platform, not necessarily courses completed, but any information you can provide might help!

120
kschweiger
Contributor II
1 month ago
brandonq
Contributor II
brandonqContributor II
asked in Product Q&A
Removing Instructor Email from New Course Player

We’re preparing for the new course player and noticed it has direct email links to the instructor, encouraging the user to reach out that way. Looking for help on how to use CSS to remove the email instructor link.Thanks in advance!

962
mikeyv
1 month ago
E
Novice III
elliotmiNovice III
asked in Product Q&A
Question/Answers breakdown report by user

I’m after a way of building a report that provides the following fields:Question Answer User ID / Name Completion dateI would need this to be exported from a course level report so it would capture the data for all users who have completed.  Is this possible within Docebo’s reporting capabilities? *I’ve seen a few posts in close relation to my question but no answers that would help me achieve what I’m after (apologies for any duplication if i've missed this somewhere).

48518
H
Novice II
1 month ago
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