Product Q&A

Disclaimer: I’ve been off for a while so haven’t seen all the updates, I’ve missed something somewhere. How can I turn off course price on our courses for the Go.Learn app? All our courses are free, I would like it to set enrol or enrolled so it looks more like the desktop site. Actually I would like to include completed as well as enrolled/enrol but I understand that’s a bit too much. 

We have a new hire training course with multiple SCORM modules that have been saved to the central repository, Managers have asked to give access to this content to existing employees in case they want to use as review / refresher material. These are employees that pre-date our use of Docebo so were never enrolled in the New Hire course. We don’t want to force them to take all of the material, just be able to enroll in the content they want / need to review. Was hoping to create a catalog, but that requires a course, we can’t add content out of the Central Repository. Do we have to create a separate course for each module? That seems extreme. Do we have to create a second course with free navigation that includes all the modules and ignore the fact that no one will ever show as Complete in a report? Am I overthinking this? Any thoughts on the most efficient way forward is appreciated. 

That’s kinda it? Can you do (or maybe request) a “data_dump.csv” from Docebo Learn? Possibly though not required from a certain date? I’d just like to maybe see user growth over the first 6-months? How my History modules made out?And/Or… does it make any difference if we HAVE “Learning Impact”? (I can’t say if it’s been used at all) As in, does all the data go there? (because Help-Reading Reports in your Learn Platform seems to indicate you can Export (raw data) under “Consolidated Report”. ?On the other hand, for example, it sounds like (within Docebo Learn →R ) you have to CREATE a report first, and then “ press ellipsis menu at the end of the report row, select the Export as an option and choose between .csv and .xls file type “I just want to see if there are any quantify..able...ing..ly? For actual, and accurate ‘accomplishments’. I have the ear of someone who still has access, but I’m not sure if he isn’t too busy right now, so I want to ask in the quickest and simplest way to get

When we first went live, we had Docebo create several hundred “shell” courses for us. Now we are 6+ months in and it’s clear that any remaining shell courses that haven’t been turned into actual courses are probably unnecessary. Before I clear them out, I plan to pull a report showing which shell courses created on 5/16/2023 are still out there. I have seen that I can do this with an API (and I’m up for the challenge thanks to @Bfarkas) but I’m wondering:Is there a way to just pull the report without an API? (There appears to be no export on the Course Management page that I can see) Why does the (New Reports) Course-User report show hundreds fewer courses than the Course Management page? Why does the (New Reports) Course-User report show none of my shell courses? (Is it because they were just imported as a CSV on the backend, but they were never actually accessed, thus they’re not “real” in some important way?)Thanks for the info!

I was trying to get the number of published courses with users enrolled from Course Management using the available filters, and I also exported Users-Courses report to get the same data using the same parameters. However, there is a discrepancy of 300+ with the numbers in New Reports with Course Management, higher number would be in New Reports. Am I missing something? 

Is anyone able to assign a “user has been enrolled in a learning plan” email notification to an enrollment rule (branch/learning plan)? The only notifications I seem to be able to assign are “Digest: user has been enrolled in a course” … and with 20 courses in my learning plan that makes for an ugly email 😣.I have signed into the specific tenant before creating the notification.Just feels like a ‘bug’ …

Hi!I am testing out recertifications for courses and under My Activities>Certification>I clicked on the Renew Now button and saw at the bottom an option to “submit a new external activity valid for this certification...”. This is an internal course that they must retake so this should not be an option. I could not find a place where I could remove this option? Is it possible and if so, where do I do that? Thank you. 

Curious on how the community has solutioned for tracking the activity of Power Users in the learn platform. Such as when they are pulling reports. I’ve reviewed the list of events the new audit trail covers, but nothing seems be to a good fit.We invest time and effort in creating and managing the robust reporting available to us in the learn platform, but admins have no clear way to identify how or how often these reports are being used.Hoping this community can share some ideas that will help us track this functionality in our platform whether with the audit trail, learn data, etc…thanks!

Hello All, I have a group that I am currently assigning a course to each week. I am wondering if there is a way to automate this so that I don't have to manually enroll each week. Thanks!

Hey friends!I am trying to group multiple “clauses” or conditions to create a group and am running into a wall. Please help if you can! Scenario:I have a course that needs to be automatically “assigned” to new users who (a) are in specific job titles and (b) are in the United States. I have 120 total job titles that need to be included in this auto-enrollment. What I have tested so far . . .(1) Created a group with 2 rule sets[All of the sets below must be satisfied]> Ruleset 1: User’s [Region] = US & Canada> Ruleset 2: User’s [Job Title] = (list of 100 job titles)*Note that Ruleset 2 had to be created with 10 different conditions because there was a 10 item [job title] limit per conditionThis worked as expected! Group was populated with 206 users.However, I then tried to add the remaining 20 job titles, and this is where I experienced issues. Because I could only add 10 conditions x 10 job titles in the first ruleset, I had to test adding another ruleset. (2) Created a group

Use Case: We import our sessions into our ILT courses. We are moving from WebEx to MS Teams. If there’s a sync error between Docebo and the web conferencing tool, the class cannot launch. Does anyone know of a way to determine post-import if there were any sync errors so we can correct them before the session start time?

I tried the remedy suggested here: https://community.docebo.com/html%2Dcss%2D49/hide%2Dassignment%2Dsubmission%2Dscreen%2Doptions%2D325 for a specific course but it doesn’t work.  Any suggestions?

Hello,I am new to HTML and CSS. I have been going through the resources in the community and on Docebo University. I stumbled across the layout below for the beginning of a homepage…I would like to have something similar, if possible (banner with our company logo on a background that also shows some of the user’s information - full name, email, position, and if possible, their time zone).Any ideas on how I can do this? It was not explained on the recorded webinar shared on Docebo University.  Any help would be appreciated :) Thanks! 

Hi,We are using Shopify for the ecommerce portion of our business. Therefore, we don’t want users to see the “add to cart” button on the course page to register.We tried a code to hide the button. It works but also hides the “Sign in” button of the login page. Is there a way around this? Thanks! 

My organization is looking at a way for employees to be able to connect by having each of us build a profile that would list not only our names and titles but also what we do/work on. I know in Docebo there is the option to create fields in the user profile but once the profiles are built, would employees who are not Power Users or Super Admins be able to search for employees to view their profile?  Thank you,Amber  

Question I can’t seem to find an answer to: We have sessions that we have to cancel (say 15 days prior to start).  I want to keep the session in the list so I can track it’s existence. We have a way to mark it as “Cancelled” in Docebo, but users can still see it. What are the best ways to “keep” the session without deleting it, but ensure that no one can enroll in it or see it in the session lists?

Many of our courses do not currently have the course description widget added, meaning that once a user is enrolled, the course description is not visible to them. This is highly problematic, because we have been recording important information about our courses in the course description field, and furthermore we use enrollment rules extensively, which essentially means that nobody can see the descriptions at all.So, we want to add the course description widget to just about all of our courses now. And yet I can’t find a way to do this in bulk. When I query the API for an individual course (either the old learn endpoint or the newer courses endpoint), I get a lot of information for a given course, but almost nothing about the course widgets. I did find GET/learn/v1/courses/[{id}/widgets but unlike some GET requests in the API Browser, attempting to send a PUT request through to the same endpoint doesn’t work (I got a 404 error).So I’m starting to feel pretty sure that this is a (rare)

We have the use case where we offer a VILT course - not through Docebo, I edit and convert the recorded version to an elearning course so that others can take it in the future or those that attended live and re watch it. I want to record the VILT attendance and include it in the new elearning course and I see how to enroll users via CSV that attended the VILT live but to mass mark complete, it doesn’t seem like I can choose the completion date unless I individually go in and mark each person. Is that true or did I miss something? Also, since I am uploading this elearning course 1-2 days after they attended the VILT, is there an issue with me enrolling them 1-2 days after the VILT and then marking them complete 1-2 before they were actually enrolled via CSV upload because they attended the VILT course which already occurred?

I am experimenting with using a deep link on one of my courses that is part of a specific tenant in Docebo Learn.  When I create the enrollment link I get the URL for the Docebo instance, rather than the URL for my tenant. I don’t seem to be able to edit the URL, and when I use it, it brings me back to the login screen (for our instance). The self-registration option has been removed from that login screen because we need all users to be in a tenant branch.Are there any options for me? 

Hi everyone, I am new to the community & I posted this in a different category in error. So, if you see this twice, my apologies.  To be considered “certified” our learners must complete two VILT’s, multiple e-Learning modules, and an assessment. They will have additional e-Learning modules in their learning plan that are not attached to the initial certification but must be completed within 60 days. Once all modules have been completed, they will receive a learning plan certificate of completion.  What is the best way to build this out?I tried a true learning plan but had issues with adding two certifications (one to be certified, and the other for completing the learning plan). I tried a course, but I couldn’t figure out how to make both VILT’s a requirement for the certification. Any help would be greatly appreciated. 

Hi all.Does anyone know if there’s a way to create a link that will bring Power Users to a given Catalog within the Course Management Menu? If I want to highlight new courses that have been created in an email, it would be nice to point to the ‘folder’ in which they’re contained, rather than either writing out the path, or sharing the links for each course individually.Don’t imagine this is a thing, but sometimes these kinds of things actually are things…Thanks!

Greetings everyone,Certain users in our system need an annual accreditation certificate. I am looking for guidance on how to provide certificates that display the latest completion date when users complete a course annually. Currently, the certificates only reflect the "original" course completion date.Thanks!Mike

Hi Is there a way to mark large amount of people complete in a E-Learning. Re-lauching a training but a group needs to be mark complete because they do not have to retake that training. 

I have created an API Client credentials.With advanced properties of: Client Credentials checkedWhen I query https://xxx.docebosaas.com/oauth2/tokenI get tokenBut when using this token to query endpoint:/course/v1/coursesOr/learn/v1/coursesI get 401 response: Your request was made with invalid credentials.How can you help with understanding what is failing with the API credentials ?Is there a log somewhere ?Is there another settings point to set that the API will response to /course/v1/courses ?The API documentation is vague about this. Thanks,Noam.

Hello all,I’m working with my graphics team to create a banner image to put at the top of all of the email notifications that are sent by our platform.  I can’t find any information on what the pixel width of email notifications is to pass on to my graphics team.  I’d like to avoid the trial-and-error route to figure it out.  Does anyone know the answer?Thanks!