Product Q&A

Ask questions and get answers about Docebo products.

  • 2,493 Posts
  • 9,466 Replies

2493 Posts

aswartz
Helper I
aswartzHelper I
asked in Product Q&A

Import certification records via csv

Hi all, I’m pulling my hair out here. I am trying to import certification records from our old LMS into Docebo. I have been following the directions in the knowledge base and the field formatting outlined here: https://www.docebo.com/wp-content/uploads/2015/04/Certification-Data-Fields-Certification-Data-Fields-ENG.pdfDespite the date format clearly being YYYY-MM-DD as required as you can see on the import screenshot below as well if you open the csv file in notepad I still get the error: “Invalid parameter: issue_date”.Can anyone spot what I’m doing wrong?Many thanks,Aimee

4
aswartz
Helper I
1 year ago
lrodman
Guide II
lrodmanGuide II
asked in Product Q&A

Complex SSO - people log into our SSO by redirect to their submember SSOs in our association

This looks like it is going to be a running nightmare with Docebo, especially since we want (and paid for) a branded mobile app.  Has anyone successfully logged in with such a scenario? E.g. Bobby works at Bob Smith Company. He logs in to his BSC SSO which redirects to my SSO, logs him in to our association internal website and he clicks a link to go to the LMS. We’re told this will not work on mobile. Has anyone rebuilt their SSO to get around such an issue?

2
lrodman
Guide II
1 year ago
J
JeanetteOliveiraNewcomer
asked in Product Q&A

How do you create group assignments by learning path completions?

How do you create group assignments by learning path completions?

0
J
1 year ago
Gary Jarvis
Helper I
Gary JarvisHelper I
asked in Product Q&A

Is there any way of preventing learners accessing course material until the start date of a session/event?

Is there any way of preventing learners accessing course material until the start date of a session/event?We are are about to launch ILT on our Docebo instance (we have been using eLearning for about 4 years).  One of the great benefits for us s that we can load course material in course shell and that will save us hours of admin time.  In our case we only sell training (no internal use case) to our external customers. we have over 500 different ILT/vILT coursesI am sure that, like many of you, the initial set of students to be enrolled on a course do not turn out to be the final students that actually attend the session/event. This leaves us with a problem. We want to add learners as early as possible in order to use the automated notifications etc.(again reducing admin) however those students who are initially enrolled can access and download the course material as soon as they are enrolled. Given that on average 25%+ turn out to be not the final students we potentially lose 25%+ of

5
Gary Jarvis
Helper I
1 year ago
C
Novice II
ChristinaCNovice II
asked in Product Q&A

Self-registration and enrollment without visibility for all

I want to be able to send out the enrollment link to a course to users who are NOT yet registered in the platform. Clicking the link will take them through the register process and upon successful registration, they are automatically enrolled in the course I sent them the link to.I thought I had figured out who to achieve that by:Platform advanced settings - Free self-registration Course properties - enable enrollment link; show course in internal catalogs only ; self-enrollments are availableHowever, with those settings ANY learner in the platform can enroll the course, and i don't want that. I only want learners with the enrollment link to be able to enroll.I initially had the course properties as “show course only to enrolled users”, but that meant that the self-registered users couldn’t see it in order to enroll on it.Any ideas how I can set this up?

3
lrnlab
Hero III
1 year ago
H
Holly.cNewcomer
asked in Product Q&A

Registration Rejection Notification

We are using the platform currently with the self-registration setting.  Users requesting to register are pending approval from a poweruser.  My question:  Is there a way to customize a message that goes out when a registration is rejected?

2
lrnlab
Hero III
1 year ago
aswartz
Helper I
aswartzHelper I
asked in Product Q&A

Updating SCORM settings in the repository

I’ve adjusted some scorm settings on objects in the repository (view mode). These changes are not reflected in the course they have been pushed to even after a refresh. Does this mean I need to remove them from the course and push them all again?Also extra points for any creative suggestions. The SCORM files in question seem to require scrolling to see the inbuilt next buttons no matter how they are displayed which is super annoying and no time to redesign before launch (although we will eventually). The best UX is to have it open in a new window, which I hate but at least the user can tell there is a button down there. The only option I find to set a display size for the SCORM output is by displaying it ‘inline’ which isn’t an option as it is way too small that way. Any other creative suggestions? I only need to shave off about 50 px in height.  Thanks very much,Aimee 

6
aswartz
Helper I
1 year ago
aswartz
Helper I
aswartzHelper I
asked in Product Q&A

User fields

Is it possible to create fields that the user can fill in themselves either in the profile or a course?I see the option in Advance Settings to force users to fill in mandatory fields upon log in but is there anyway to make a field that is not mandatory but they can edit on their profile? Thanks,Aimee 

1
lrnlab
Hero III
1 year ago
M
Novice III
Matthew.ShumwayNovice III
asked in Product Q&A

Manager Reports Question

Hello, there!During our last webinar meeting about this month’s releases there was mention that there would be new limitations on what reports managers can pull over those within their hierarchy. Now, my team is new to the Docebo Community page, so I might have just missed it, but is there a place I can locate additional information about what is coming as far as changes go? So far the only information I can find on what reports a manager can pull on their Team is what I find in this article: Reports for Managers – Docebo Help & Support. 

1
lrnlab
Hero III
1 year ago
cathyp
Influencer II
cathypInfluencer II
asked in Product Q&A

Report showing user duration in LMS

How can I pull a report that shows each user and the total hours/minutes they spent in the LMS? The information is captured in the “My Activities” as shown below. There must be some way to report on each user and the total number of hours minutes? I was told no from the Docebo Help Desk, but I know there are smart people in this community!!  

3
L
Helper II
1 year ago
aswartz
Helper I
aswartzHelper I
asked in Product Q&A

Is it possible to hide page name and icon?

Is it possible to hide the page icon and name and white box? It takes up a lot of prime real estate and since we use a banner that says the same thing and it appears in the bread crumb it ends up that the same thing is repeated three times. Many thanks,Aimee 

1
gstager
Hero III
1 year ago
DrGWright
Novice I
DrGWrightNovice I
asked in Product Q&A

User Groupings in Complex Org

Those of you who work within a complex organizational structure, what have you found works best for simple/smart user groups for assignments?For example, right now in CSOD, we use Cost Centers a lot, but it’s inconsistent and people fall in/out of the groups and may not be assigned correctly.  This is not a practice we want to bring over to Docebo.Any thoughts/ideas would be appreciated.

1
dklinger
Hero III
1 year ago
C
csheaNewcomer
asked in Product Q&A

MyTeams Reporting

I’ve recently started testing MyTeams. For the reporting tab, is there a way to automate reports so they are automatically sent out to managers every week?

1
dklinger
Hero III
1 year ago
jmkachidurian
Helper II
jmkachidurianHelper II
asked in Product Q&A

How are you managing assignments when multiple instructors are assigned to them?

We use a number of assignments in our platform.  Most of these assignments are evaluated by a pool of instructors. All instructors are notified when a new assignment is submitted.  In many cases, the assignment is not a simple matter of review a document and pass or and re-submit.  In these cases, an instructor will pick up an assignment and communicate with the learner outside of the platform to schedule an online review. So the submitted assignment has been acted upon, but there is nothing to indicate so in the platform unless the failed button is triggered. This is not an ideal experience for the learner. Additionally, there is no easy way for the Lead Instructor  to identify which instructor is working with a learner to follow up…Another challenge for us is that we’d like to have instructors select the assignments to evaluate based on the learner’s global region to resolve issues of language and time zone for scheduling virtual reviews. Does anyone else have this or a similar chall

0
jmkachidurian
Helper II
1 year ago
J
Novice I
JustineNovice I
asked in Product Q&A

Send the "User has been created (by administrator)" notification to top branch ONLY (All Users)

Hi Docebo community, I’m new here.  I have one branch on my platform which then has a number of sub-branches.  I’m trying to limit my “User has been created (by administrator)” notification to just my main/top branch (without the sub-branches and their descendants) but I’m unable to change the setting.  Can anyone help, please?I am able to select singular/multiple descendant branches (clicking the tick on/off) but this isn’t want I want to achieve.  I simply need to have the main/top branch having a different notification message issued - this is our internal staff.  Sub-branches are for external staff (non-PAYE users).Any help would be super helpful.  Thank you

3
dklinger
Hero III
1 year ago
HawleyKane
Docebian
HawleyKaneDocebian
published in Product Q&A

[Q&A] May 2022 Release Readiness Webinar

Your May Release Webinar questions, answered! For those that tuned in to the May Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). We’ve also placed all the links shared in the webinar at the end of the Q&A for easy reference ⬇️ Questions and Answers My TeamsQ. For large companies, is there a way to auto assign employees to their managers in My Teams? Without having the managers do it? Some managers could have 100+ employees.A. There is a way!! You can define the managers using CSV files in the User Management area. You can find more details here.  Q. Are the My team Reports new ones already live?A. The enhancement to My Team reports is live!  Thanks again @ dklinger for the idea.  ConnectQ. Is Connect an additional fee or included with Learn?A. Connect is an additional fee. Please reach out to your account manager if you have any questions on pricing and implementation.  Q. Can the

860
HawleyKane
Docebian
1 year ago
aswartz
Helper I
aswartzHelper I
asked in Product Q&A

Task List widget

We are customizing a few terms via the localization tool. One term we have changed is ILT. I have been able to change it most places but we have an Task List widget on the dashboard and I can’t seem to find how to adjust it there. Does anyone know which catagory this term falls into? I have looked at Standard closely and looked through all searching for ITL. Thanks,Aimee 

2
Annarose.Peterson
Hero III
1 year ago
lrnlab
Hero III
lrnlabHero III
asked in Product Q&A

Force Password Reset - has anyone's site been set to 30 days & forced users to change it today?

Hi all, suddenly today and across several sites we manage, all our users have been forced to change their passwords and a new 30 day policy has been out in place, but not by ourselves...has anyone else had this issue today? It’s creating a huge amount traffic from users who are confused as to why they are begin asked to change their password.

2
lrnlab
Hero III
1 year ago
maryanneharrison
Contributor I
maryanneharrisonContributor I
asked in Product Q&A

Deleting vs Deactivating Enrollment Rules

I’m wondering what, if any, possible negative repercussions would come from deleting an enrollment rule versus just deactivating it.  Any thoughts there?

1
lrnlab
Hero III
1 year ago
K
Helper I
KTJDHelper I
asked in Product Q&A

Translating "Enroll" to "Enrol" via the localization tool

I want the button that allows someone to book onto a course to say ‘Enrol’ and not ‘Enroll’ or maybe even to change it to something else.The thing is, I can't find that option in the localisation tool /translate area.Anybody have any ideas?   

26
Neil Patterson
Guide I
1 year ago
N
Contributor II
nichole.chandlerContributor II
asked in Product Q&A

Automatic grouping based on course completion

Need help from some experienced Docebo users. I have a group built to automatically populate learners based on the completion of a course (Course status is set to complete is the condition of the rule).1st problem- that automatic group does not appear to consistently add individuals to it. Has anyone else experienced this issue? I can edit something very simple, like the name of the group, the rule will reprocess and add the users with a completed status. I have a catalog that is set to be visible only to the above mentioned group. 2nd problem-The visibility to that catalog is also very sketchy.  Once  Has anyone else had problems with catalog visibility not being dependable? 

4
N
Contributor II
1 year ago
S
Contributor I
sharireischContributor I
asked in Product Q&A

Marking ILT attendance as completed

When a user accesses a recording of a webinar, and the Mark the event as attended if the user accesses the recordings option is selected, is there no way to automatically mark them completed when there is only 1 session and 1 event? 

5
Neil Patterson
Guide I
1 year ago
amanda.wellons
Novice II
amanda.wellonsNovice II
asked in Product Q&A

Channel management

We have a channel that is visible to only 1 user group. The channel widget is on our default home page, but the users who don’t have visibility to the channel are seeing a “whoops nothing to see here” error. I’ve scanned through channel related articles, but any recommendations? I think my best option is to create additional pages, but I want to keep that structure as clean/efficient as possible. 

3
TaviaRitter
Helper I
1 year ago
L
l.catinariNewcomer
asked in Product Q&A

Disable the possibiilty for Power Users to manage the completion of a course

Based on our organizational model, we need to give Power users the possibility to subscribe / unsubscribe users to individual course sessions in the physical / virtual classroom, but PREVENTING them from being able to set the COMPLETED status of a course if the individual member did not actually participate. What Power User permissions should I configure to achieve this desired outcome?

0
L
1 year ago
M
MichelleKNewcomer
asked in Product Q&A

Notification Default Language

After a notification has been created, and the language has been assigned, such as:Is there a way to actually keep this setting in so it does not keep defaulting back to this each time you go back in?:If it is the default we would like to use for the notification, I would think it would remain in place after being selected and saved for the email notification. 

0
M
1 year ago

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