Product Q&A

Hi Everyone,I have responsibility to be the EHS subject matter expert for our LMS. For certain courses, when a location adds a session, is there any way to allow them to add site-specific content? For example: in Emergency Preparedness, we talk broadly in the course materials about having evacuation plans and understanding emergency notifications/alarms. If I had a location in Topeka, Kansas that needed to add in their site-specific evacuation map and description of their evacuation alarm, how would I manage that?I was thinking maybe in the course shell, I could use the “Training Materials” to drop in a file and name that file the “Site” xyz...So, for our Topeka example, I would have the site send me 2 to 3 slides that I could drop these slides as a file, such as, “Topeka Evac Map and Notification.”Just curious how some others may manage EH&S content for multiple sites in multiple states. 

Hello Docebo Community,I’m experience issues with Group/Audience. I created a non auto group and enroll users manually. The users are present on the group member page but not in the user personal summary page. Is anyone else experiencing this issue?

Hi all. Just curious, this might be something that would benefit my team to know about in the future, but does anyone know of any way to check whether a user accessed a course via desktop, tablet or mobile device?Thanks,Nate

When looking at courses in the “My Courses and Learning Plans” page, we can see labels indicating progress in the course (title blacked out for privacy):However, on our custom Widget pages using the Catalog widget, we do not see the little labels (rounded corners due to custom CSS):Is there a way to see the labels in the Catalog? We’re having our users view the catalog because it gives us better visual structure for each day of training’s materials, but we keep seeing situations where the course isn’t technically complete for some reason, so we want them to be able to see when the course is “IN PROGRESS” to correct that. Thank you!

Is there a way to customize the report email? We want to provide instructions on how to interpret Subscribed, Enrolled, and In Progress because this confuses many who receive the reporting.  Here is an example of the email we get below.   

Hi everyone,New course pages I’ve exited the preview mode and now I want to edit the look and feel and also see what we can achieve with the banner also. But I cannot find where I can edit the course description look and feel.I may be missing something… Can anyone  point me in the right ? 

Hello!I’m wondering if anyone is having the same issue. Docebo just released a new feature in which you can export data from multiple courses (amazing!). I went through the whole selection process and received a message at the bottom saying that my report may take some time to process and I should receive an email once it’s done. I did this on Tuesday and still haven’t received a report (two days later). I’ve checked my spam/junk folder, still nothing. 

We have 1000’s of courses that were added to the wrong catalog.  Is there a method to mass move the courses to a different catalog?

We have a sweeping audience covering customers. partners and employees, and thus we have multiple superadmins to wrangle it all. Also some critical activities are still not available to Power Users - so we have to grant superadmin access to the owners of said activities.So why is it that only one of us can see the Usage Dashboard (this was also the case for the previous Active User report)? How can I make sure all of my superadmins can access this dashboard? Or at the very least, how do I determine which superadmin gets the lone access? 

Is there an option to upload our own or change the sample csv file that is shown when uploading users? 

Hi,I would like to know how we can register a user to multiple courses at the same time without repeating the process for every course, one by one. Thank you! 

Is there a report that allows us to pull all ILT courses scheduled by certain instructors and how many people are registered?

Hey hey, Is there a way to make some training material optional and other training material mandatory within a course? Related but maybe not, is there a way to batch edit training material status instead of going one by one to status?

Two issues both related to Training Material Statistics reports.Downloading a Quiz report returns with an empty CSV/Excel doc even though I have hundreds of users.Downloading the Training Material Statistics report for the course survey keeps returning HTTP status code 500, as seen from the screenshot below. 

We noticed some weirdness with session waitlists in ILT courses. We have tested and confirmed that if a learner switches the session they enrolled in (we’ll call it session A) while on its waitlist to session B, the auto enroll script will automatically enroll someone from the waitlist in session A to the session. This happens even if the max number of seats in the session has been reached and results in enrollments appearing higher than the max. It appears that the auto enroll functionality is triggered by switching from the session regardless of the learner’s status (waiting or enrolled). I believe this is broken as the session max should never be exceeded. Anyone else having this problem? BTW here is a recording showing the above happening on our platform:https://player.vimeo.com/video/840159565

We use the restrict domains field to allowlist domains for our users to self-register. As a result of a platform migration, we’ll soon have hundreds of domains to add. Does anyone know of a way to add these domains en masse? I’ve tried separating the domains by comma and semicolon, but neither are working for me. 

I have searched and consulted with Docebo on this one.  We put our instructor names in an additional field.  Within the course properties > details - What is the benefit of putting the name of the instructor in the session instructor field?  Is there a report that exports that info?  The reason for my ask is that we had double-booked an instructor for the same date and time without knowledge.  One of our other instructors saw the conflict when she was pulling her attendance info for the 2 days.  I tried to find a report that would give me what instructor is assigned to what session/event and couldn’t find anything.  Support gave me a work around; however, it’s not a pretty export and I have to do some major clean up.  Just wondering….thanking you in advance for your input and insight!!

Based on what I’m reading in the help guides I should be able to edit skills by clicking the ellipses in the skill’s row.  However, I’m not seeing the ellipses to do so.  I only see the unassign option.Is this a change in skill management or am I missing something?

Our users log in using their company email addresses as the Single Sign-On identity. We’ve noticed that when users post comments in the Forum/Comment widgets within the courses, their usernames appear as their company email, which reveals their identity. As we work with multiple clients, it is essential to maintain user privacy and ensure that their identities remain hidden from on another. Is there any way we can anonymize these usernames, without having users manually create a identity-hidden username? Is it possible to randomly generate usernames for the forum purposes? Any insights, recommendations would be appreciated!

Hey community! I have some assets that were uploaded out of order to a channel and I wanted to see if there was a way to either edit the creation date to use the Newest to Oldest Sorting method or manually set an order of appearance for assets in a channel. Thanks for any help!

I am exploring the use of Skills in our platform, and am wondering what this icon/button is supposed to do:What does this icon do?When I click on it, nothing happens except it behaves like a button.Does anyone have experience with this?

Thanks to everyone who attended the DU Live webinar, How to Track Learning Data with Reporting. For those that missed it, don’t worry, you can watch the recording. Here’s a rundown of the questions – most of which we addressed in the webinar, and some of which we weren’t able to get to:  Q. Please give us some tips on how to send an automated report to someone without sending a CSV.Unfortunately, the only exportable reports from the system are either Dashboard reports or Custom reports. So at this time, CSV is going to be your best option. We do have some new dashboard reports that are being designed that may offer further options in the near future!  Q. Is Docebo working on a Used In report? Sometimes reporting is just useful for system management. Currently it's difficult to see Object - Course - Learning Plan - Catalog structure in any report.Yes! We recently released new Course Data reports from Course Management. We covered some of this in the presentation. Helpful links:[Closed]

Hi, Anyone with a good solution to share .pdf documents on Docebo, the user should not be able to print or download the documents. 

Hiya,We’ve run into a challenge and wanted to see if anyone else has experienced the same and/or has come up with a fix. TLDR - Deactivating instances breaks the login page for front end learners, and we can’t redirect to the default platform login. We have an Extended Enterprise setup and we use our instances for client projects. Two projects are moving back to the main platform (Branch) and we’re in the process of deactivating the instances.For both of these projects/instances we need active learners to still be able to login via the main platform and we don’t want to have to email everyone and say there has been a URL change.Subdomain InstanceThis instance was setup as a custom subdomain and we use a domain registrar to create a CNAME record pointing to our Docebo URL. After deactivating the instance, when front end users went to the subdomain URL they encoutered a broken Docebo login page. Docebo support initially advised this redirection should be handled via DNS/CNAME records. Af

Anyone fight the css fight to remove the numbering from observation checklists?Out of the gate, do you know if notes are reportable fields?