Product Q&A

I am brand new to Docebo, and no one at my company that is still here has used it. I am struggling.I simply want to create basic courses - a few "slides" of written content, and embed videos. This was so easy with the LMS at my previous company, but I have watched a ton of tutorial videos, and I cannot create a simple course in Docebo.  Can anyone possibly help?

I have a couple users who I made power users so that they can have the ability to view, edit, and enroll users in the ILT courses. I have assigned profiles and permissions to the power users along with the courses but when I log into the power users account, I do not see where they access their permissions. In the admin menu, all it says is “background jobs” and when I click on the ILT course it just shows it as if they were a normal user ready to enroll. There is nothing else that shows up on the landing page for them to access anything. Am I missing something?

Question - we are noticing that deeplinks are suddenly failing for us. It seems to be failing across different browsers. The behavior we are picking up on is that the url fails to load - it redirects to the login page and and then proceeds to completely stop loading. If the person reloads? the deeplink fails all together.Can someone else check if everything is 10/10 (20/20) on their end?   

Okay, I really feel like this is not something that I should need to ask about - folder manipulation should really not be difficult - but can I not move an existing folder from a course into a new folder?I have a course with a lot of folders (I didn’t create it but i had to add more content to it). i wanted to move all the older content into a separate folder but I’ve tried every way I can think of to drag folders, and all I’m getting out of it is nothing. Is there really not a way of doing this? Don’t tell me this requires a feature request.

Anytime I try to access the New Reports page I get error messages and then a screen saying ‘No luck, try again later’. I’ve already submitted a ticket but i’m wondering if i need to warn the rest of my colleagues, or if it’s just on my end. So is anyone else seeing this?Thanks!

I’ve seached KB articles and in Community.  We are in the process of updating a lot of HTML files within the Central Repository.  We don’t have an option for those files to “update versions” like we do with Scorm files so….what is the best practice to get a new version without retiring and basically starting all over?  Anyone? :)  Of course, I may be doing something wrong.

HI,Is anybody having issues logging into Docebo who is outside of the US as I am not able to log in, I just get a blank screen? Thanks!! 

When we started with Docebo a few years ago I drove the migration from our then current proprietary system into Docebo. A different unit in the company also started with Docebo a couple of years ago, and now to save cost we are looking at rolling the one Docebo instance into the other.Hopefully the budget is there to also embrace Extended Enterprise at the same time.Has anyone else out there done this? Any suggestions? Any advice or warnings?

Hi Brains Trust,We have users in our org who have moved to a different dept.  If I manually remove users from a branch and move them to a newly created branch will that impact anything else in the LMS?Thanks 😀

Greetings,In my opinion, having a feedback survey as a training material requires too much of the learner to want to spend time taking.I am considering embedding it in a SCORM, etc…Does anyone have any experience with this? I’d love your thoughts.Thanks!~B

Hello community!My company manages records for thousands of users all over the nation. We certify and credential staff similar to BLS or CPR. We currently track completion for each organization (about 150 at the moment) using a daily learning plan. However, I am running into issues with filtering through the data to make sure that we do not miss anyone in our license management platform. Currently, our workflow is to upload recent completions from our daily learning report. However, if someone went in and marked attendance today from a learning plan completed a month ago, that data would probably not get flagged and missed. Do you all have any ideas on how to effectively sort through this data or filter the learning plan reports? Our reentry system also works currently, but as we continue to grow as a program the plan will not be sustainable. If anyone has any better ideas for sorting massive amounts of data daily and then redistributing that information to multiple SmartSheets to trac

Greetings!I hope you are doing well.I am wondering if folks would mind sharing what they have done to provoke feedback survey interactions.My belief is that having the feedback survey be an additional training material is not the most effective option.I am wondering if having a feedback survey with a SCORM (or similar) package would be the easiest and most effective, but I am not sure how difficult the results of these will be to report on.Any feedback would be greatly appreciated.Have a wonderful day!BK

Hello Community,I need to update a test made in Storyline but I don’t have the original source file (to be clear, the one with the pink icon), only the zipped scorm that I’ve uploaded on the LMS. Now, the scorm works fine but I need to change some settings, how can I do? Any help would be truly appreciatedHave a good day!!

When set to 1 is the Dynamic Deadline 24 hours prior to start time for the event or is it 12:01 the day before?

Anyone else having issues with only a few catalogs displaying?  Not sure what happened between yesterday and today but a small portion of catalogs is displaying and the rest are not visible.  Nothing has change on our end to have caused this. 

Hello everyone,We use Docebo with Salesforce and are having issues with the ‘Learning Plan Enrollment’ Completion not updating within Salesforce to match Docebo.  In Docebo, we have a learning plan with 7 courses.  For testing purposes I marked a user as having 2 out of 7 courses completed, let the auto-sync in Docebo run and it did populate the two Salesforce ‘Course Enrollments’ as completed.  The ‘Learning Plan Enrollment’ showed 28.57% as completed for this user.  Next, in Docebo, I marked the next 5 courses as completed and let the auto-sync run again.  However, the ‘Course Enrollments’ now got marked completed, but the ‘Learning Plan Enrollment’ still only shows 2/7 courses completed with a 28.57% completion.  I then manually did a re-sync and nothing changed. Any ideas?   

Hi,We are currently experiencing an issue where users are being enrolled into a course without any LMS admins touching it or additional power users enrolling them. When we are checking the audit trail to find the operated by ID, for some reason its reflecting ‘0’ instead of the user ID. Has anyone else come across this issue before? If so, what does it mean and how can we stop this process from happening again? Thank you! 

Hi Everyone - my apologies if this answer is out there, I searched and came up empty. Can you use google slides and a rotating slider? If so, how?   When I try to enter it into iFrame, it shows like the website, not like a banner? Thanks!

Morning all;I want to run the following scenario by you please; this is something currently managed outside of LMS but I’m looking to integrate it if poss.We have a subscription model in place in which our users pay x amount each month for access to certain courses. Our users can also complete a “certified” set of courses, and after achieving certification they are eligible for a reduced subscription price.They are expected to renew their certification every year - if they fail to do so in time and their certification expires, their subscription price goes back up to the higher rate.Is it feasible to manage this in LMS? I thought this could be managed with Groups but I’m not sure there’s any sort of trigger to remove someone from a Group based on expired certification…Many thanks,Rob

Hi, does anyone know if there is a way to download all enrolment rules with details of each rule?

Hi Folks,  We’re relatively new to Docebo. I’ve searched and haven’t quite found what I’m looking for, but I don’t necessarily think it’s a broke/fix issue, so I wanted to come here first and see if I could find an answer.  Our company provides test-out options for compliance training, but only if the user has completed their previous years’ compliance module.  In our previous LMS, we were able to utilize the automatic groups to determine our audience who have already completed previous versions of the course. We were sort of able to do the same in Docebo’s platform; however, we archived historical data once we moved over, and now our automatic groups aren’t functioning as initially anticipated.  I guess my question is two-fold: have you leveraged automatic groups to build audiences for test-out options in this way? If so, what has worked best for your group?  If you’ve not leveraged automatic groups this way, do you have any suggestions for how we can work through this? We have a test

Can someone provide the API Call to extract the names/emails/usernames of users enrolled in particular Courses?We need to this to set up a database for a ID card company to extract these details from Docebo to provide the users access via ID cards..

Does anyone know how to resolve this error? I have tried everything! I’m trying to add a test from training material to a course and am getting this every time.   

Happy Friday!!In my company, we’re looking for tools to help our Business Leaders and Managers plan for the future. We’ve identified skills that our employees should have, and have the training to go with these skills to increase competency at each level.Our challenge is to find the correct tool to aggregate everything into, and pull out reporting that shows which employees will best suit upcoming projects.In a discussion with Docebo, Skills Management works from the User side. Managers only get involved once the User has chosen their Skills.We’re looking for Managers to be able to assign Skills, and competency levels, to their team, so that they can project future resources for upcoming work.Can anyone in the Community point me to potential solutions? Any and all help, suggestions (Docebo or external solutions), feedback would be greatly appreciated!We have a soft goal of 2-4 months to find the perfect path! Thank you!LDAlexPM3

Hello, Fellow Docebeans, First time post with a question for the community.  We have been using Docebo to power our learning platform for a few months now and are happily growing into our new system.  We predominantly run multiple sessions of the same course and a single learner will only take each course once.  Upon completion of the session, the learner receives a certificate of completion.What is the best way to set two criteria for completing the session?  We would like to ensure that all learners are attending each event, as well as completing all training materials. Thank you all in advance for your advice,Kevin