Product Q&A

When moving content into system are there any preferences or advantages to moving to repository then moving to catalog or final place.  Or start in final place then move to repository?

I get this notification from a course we uploaded from Docebo.  It’s not ILT so there is no instructor.  Who is the course accessor?  Does it use the teams established in my teams?

Is there a way to add the Admin Dashboard to a page or menu so that I don’t have to go to the Admin menu? I log in as SuperAdmin and at the moment my homepage is blank and the only item I think that would be useful to see right away would be the Dashboard unless anyone has recommendations on what to add for a SuperAdmin homepage to review and manage the courses, users, etc. 

Hi all! Looking for the best way to report e-signature compliance. Training material custom report? Open to suggestions. Thanks! 

If a course has three training materials (let’s say PDF files for argument’s sake) can a course enrolment status show as completed if ONE of the materials is downloaded, or is it only ever if ALL training materials are completed?Asking for a friend - thanks.

Is there any way to iframe a forum into a SCORM package? It would be great if users could complete their forum assignments right in the Rise course without having to exit the SCORM package. It works linking to it, but iframing it I get a “Firefox can’t open this page” because our Docebo instance won’t allow it due to security reasons. Is that a setting I can change?If it is possible, how would people from different cohorts see the right version of the forum? Has anyone ever done that? 

Your February Release Webinar questions, answered! For those that tuned in to the February Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). Questions and Answers Q. When do the changes to the My Team page that is now in Sandbox become Live? And where does the skill level suggestion come from?A. Skills pages should be available in the March release for production (March 30th). As part of that release, managers are now able to assess/suggest their emplo

Throwing this out there in case anyone has any ideas. Currently, we can point someone to a catalog that is pre-filtered, but in an effort to reduce the number of clicks someone has a take to access a training, is there anyway to have an already filtered catalog display on a page in a widget? I was playing around with the possibility of using the iFrame widget, but that would confuse learners. I am also trying to avoid creating a whole bunch of new catalogs, hence why I was playing with filtering our existing catalogs. 

Is there anyway to use the survey training material to make an anonymous survey? Currently when I make a survey I have to add the material to a course for users to access.  Then, they have to enroll to the course take the survey. While I know the results are anonymous, the user is still recorded as enrolled. How can I avoid the enroll part so that it is truly anonymous.  

Hi,Does anyone have any tips on how we could report on anyone unenrolling from an ILT course within 5 days of the event date?  Within our organisation we have a cancelation policy which says if anyone cancels their space on a course late (in our case within 5 working days) , their department must pay a late cancelation fee.The notifications they get will warn them about our cancelation policy but i can't work out if there is any easy way of us (as superadmins) seeing who cancelled late. 

Hi All,I wonder if anyone can advise it the following reports are possible.  I know we can get raw data out but can we (without having to massively manipulate in excel):Create a report which shows a % completion of all users who have complete a course ,or learning plan Create a report that shows the above but filterable (or broken down) by Department (we have this information stored in an additional field) Create a report which shows which users are out of date for retraining (again broken down by dept) Can we create these reports accessible by either certain people or by managers (again we have this info in an additional field).  I'm guessing we would have to set them up as power users.Every report I have seen seems to spit out rows upon rows of raw data and I’m much more interested in summary stats.  any help would be appreciated. Karl  

I currently administer our LMS alongside a very busy role.  In order to prevent myself from becoming a bottleneck users are allowed to sign in using SSO which creates a basic profile for them.  I then go onto profiles quarterly and update the rest of the user fields. I am able to update all fields using the bulk import tool EXCEPT “Branch”. When I had some time I manually created and moved some profiles to a Branch but for various reasons I haven’t been able to stay on top of this task.  We are now needing the Branch field to be accurate and I am unable to See which users are without a Branch assign a group of users to a Branch in one upload - or find a quick way to assign Branch without going through each profile one by one.If anyone has any suggestions I would really be grateful! 

Hi All!My team is working on building a report and we cant quite figure out how to get it to populate what we need. Within individual courses, we’re able to pull reports for tests that include the users and their answers. We’ve added the same test from the CLOR to the end of multiple courses, and we’re looking to pull one report that incudes the users name, date of completion of test, and their answers for the test, sorted by the course name. Any thoughts on how/if this is possible? Thanks!

If I’m understanding the update, it looks like the Average Time field is changing from hh:mm:ss to hh:mm. Does anyone know how the platform is going to edit the contents of that field once Average Time is changed to just hh:mm? Is it going to round up or down based on the “ss” that we have populated? Or just remove the “ss”?

We award many badges that are earned with the completion of a course. As a result, many participants have the same score, but appear at different ranks on the leaderboard. Therefore, I wonder what other values are crucial for the positioning on the leaderboard?

Dear all,My tiles for Courses or LP are quite emptyAnd when I look at other online courses platforms… courses/LP are much more appealing        

I have been tasked with coming up with a consistent format for course codes. This post in Tips and Tricks has some great ideas! One I will definitely adopt is identifying retired courses. There is so much you can do here and my instinct is to start with “why”. Why have a course code? What are the use cases? I am looking to the community to help me out. What are you using course codes for? Reporting? Data-driven decisions? Content management? What business questions are you answering? What decisions are you driving? 

We are seeing issues with our Rise 360 courses (published in xAPI) marking as complete for about 5% of our learners. The issue seems to be spread across a vast array of learners and courses - and our admins are unable to replicate it. But the tickets keep on rolling in :)  We have narrowed it down to learners who fail the skill check inside the Rise course on the first try, retake the skill check within the same Rise/Docebo session and pass. We notice that not all of the skill check answers are recorded in the xAPI data within Docebo. For instance, it will only record 3 of 6 questions. The course looks complete in Rise, but is not marked complete in Docebo. My theory is that question that were marked incorrect the first time are not recording the second time. Has anyone experienced this?

Is there a way for the the catalog name and description not appear on the Catalog widget when using the Display mode Stream?  It’s hidden for the card view but, the card view doesn’t work for us. Stream  Card 

I’d like for users to only be able to sort courses by Newest-Oldest, Oldest-Newest, Name A-Z, Name Z-A. Is that possible? That would mean removing or hiding the option to sort by Code A-Z and Code Z-A in the course catalog. 

I hope to achieve the following:Change the current behavior: A user self-registers and they get the “Request sent” screen. to this intended behavior: A user self-registers and once they send their information, they are immediately taken to the LMS and can start learning. Optional behavior: If a user doesn’t verify their email address within a certain limit, their account is suspended Or else: Set an automatic, short expiry date for the user. A facilitator verifies the user (this happens anyway) and removes their expiry date / completes an additional field / adds them to a group or similar to give them longer accessIs any or all of that possible?For context, we are creating a free learning program where every learner is contacted by a facilitator, so we can weed out anyone who’s not supposed to be there then. Alternatively, we’re considering turning our single learning plan into two so that the first one with 3 out of 12 modu

I am excited about the ability to great a group based on email domain “@company.com”. What has me concerned is there is a message that ALL conditions must be met in a group. My question: Can I create a group where multiple email domains are accepted? Use case:We have a program for Technology Partners. The partner company has to get approved to participate in the program. Once approved any employee from the company can take the restricted training. My plan is to create a group of approved email domains. Then give the group access to the restricted content. My plan is to update the group criteria each time a new partner is approved. 

Is there a way to set it so the course button in enrollment notification will open the course in the same window rather than a new internet tab every time?

Hi folksHope everyone is well and keeping safe :)I have Power Users set up on our Docebo platform and one of the permission is to view certificates.  However, when a Power User logins in-to their team section and goes to download/view one of their teams certs it’s coming up blank for some reason.  Any ideas why this would be?  Maybe a browser issue? Although, have tried Chrome, Firefox & Edge and same issue with the blank screen.Many thanks

Is there any way to have a link from a widget on a page that directs different groups of users to a different page?I know you can do this for the landing page but can it be done from another page?eg new manager compared to a manager who has been there a long time