Product Q&A

Hello,Unsure if anyone has had this issue before - I’m creating a new menu/page for learners under a secondary domain.For some reason, it has a logo that I don’t seem to be able to update (when I look in the ‘configure look and feel’ branding bit, I can only see the current logo used on a different domain - although I suppose I am logged in as superadmin to that domain?)I’ve configured menus, pages and catalogues but haven’t found the option to update it in any of those. Thanks for all help :)

Hi community,Our company is currently setting up the basics in Docebo, and I’m working on creating group rules to assign specific courses to the right learners.For some beginner groups, we want to automatically assign users if they have not completed certain courses—so we can guide them to the right learning path.However, it looks like Docebo only allows group rules based on users who have enrolled, completed, or are in progress with a course. There doesn’t seem to be an option to target users who haven’t completed a course.Has anyone found a way to work around this? Or is there a way to do this with custom settings or CSS? I’d really appreciate any tips or suggestions!Thanks so much in advance!

Hi there, We group our courses into catalogs so that learners are able to enroll themselves into whatever training they prefer. Unfortunately, the status only shows as enrolled or subscribed so it’s difficult for learners to know which courses they have completed within the catalog. They only know if they are enrolled in the course. Does anyone know if there’s a way to change this to also show if they completed the course? Otherwise, they have to go into the course to see if they have completed it. I appreciate it! 

I’m attempting to clean up what I believe are some duplicate groups. Before doing so, I want to be sure that I’m not deleting any groups that are assigned to enrollment rules.Aside from clicking into each enrollment rule and recording which groups are assigned to it, is there a more efficient way to identify which groups are tied to enrollment rules?

Checking to see if I’m the only one seeing this in case it is connected to the way we create our surveys…I’m testing out the new Surveys - Individual Answers Report Type (which I’m very excited about, BTW), and the Questions are showing in HTML format (e.g., “<p>Please indicate your level of agreement with… </p>”).   Some of the User Answers are doing the same.  Is this by design? I’m sure I can do a search and replace to get rid of all the HTML tags, but that is not terribly efficient. I’m hoping this is a bug and will be fixed in the near future. Other than that - LOVE the report option!

Hi Is it possible that we can make the learners to log -in id the mobile numbers of the employee rather than the email id . User name : mobile number instead of email isd 

Does anyone face an issues with the Learning Plans tab not showing number of mandatory courses and percentage in progress in user personal summary page?Is there any known issue with this? Because before it would show you a number of mandatory courses and a percentage completed.  

When archiving or unenrolling an individual from a course what happens to that persons survey data?

I want to add a course to our New Hire learning plan.Users who joined the organization in July or after should be enrolled in this course. Users who joined before then should not be enrolled in the course.A branch/LP enrollment rule currently assigns this learning plan to our root branch + descendants.How would you do this? (Should I let the existing enrollment rule fire, then manually unenroll people who joined prior to July? Or is there a better way?)Thank you! 

HelloI have 4 courses which are an Observation Checklist only. A team (share one login and password to view LMS) are notified that a user has enrolled into the course and the assessment team will see the OC to complete as TO DO. The setting in the training material are set to YES for end object marker which marks the course completed when the assessment team complete and submit the OCThis process only triggers if a user who is enrolled actually physically opens the course. I have tried to enrol and mark as completed as a superadmin but this process bypasses the notification trigger.Apart from login as the user to activate the trigger is there a way anyone can think of activating this process without the user having to open the course? Thanks

Hi All - we use the newsletter option to send out updates and important information to our team. We have had a lot of requests asking if there is an option to search newsletters that have been sent out. I have not successfully found a way to do that -  has anyone found one?Thank you in advance for the help!

Hi all - Quick question, when creating a course today I noticed that we have a duplicate category, I am struggling to figure out where to go to delete the duplicate? Thanks in advance for the help!   

Hi everyone, I looked for this but did not find anything, apologies if I have missed it. We would like to use checklists for our Instructional Designers to use as they work through a project. The idea is, have groups in the checklist, then instructional designer can tick as they work through it, and submit a group at a time to the direct manager. Is this possible, or can only submit the whole checklist? Thank you in advance.

Hi,If a user has previously completed a course and is later enrolled into a Learning Path (LP) that includes that same course:Will the course be automatically marked as completed within the LP, and which date remains for course completion; historic or enrolled? Will course-level notifications still be triggered—specifically the one that alerts the user's Direct Manager to approve the course enrolment (which is a required step in our organisation due to rostering and pay)?

Hello everyone,So it looks like a new look for the catalogue calendar view rolled out. This morning, all of our pages in our LMS that used this view as a widget is stretched and looks weird (because the new look is bigger than the old one). Is there a way to customize the look of the calendar view for catalogues somewhere?Any help or tip would be greatly appreciated so that we don’t have to redesign our pages to fit this size. 

We want to issue a certificate to users the first time they take the course and not allow them to access the content without reissuing a new completion date on their certificate. Would the best solution having a training test material and have that as the end object marker so that the course completion date is set to that date?  Or would accessing the additional training material affect the completion date?  I’m currently testing this theory, but I’m wondering if anyone has already set something up like this. I do want learners to be able to access course content after they’ve completed and passed the course.I do not want them to be issued a new completion date.   

My team is having all sorts of formatting issues when copying and pasting our course descriptions from Word to Docebo. Does anyone have any suggestions on a better way to bring in the descriptions?

Hello everyone,I'm working with a client and we're facing a limitation with reporting on quiz attempts in relation to archived enrollments.🔹 Context:Learners are allowed two attempts on a quiz.Once both attempts are used, the instructor archives the enrollment to reset the learner’s progress and allow them to retake the quiz — without losing previous data (very important!).This was a workaround we found, as there is currently no native “reset attempts” feature that retains attempt history.🔹 Problem:When viewing archived enrollments (both from the Content Management Report tab and custom reports), we can only see: Enrollment date Completion date Status (e.g., In progress, Completed) Score ➤ But the number of attempts for the quiz is not shown. 🔹 Compounding issue:This number of attempts does exist in Content Management > Reports > Training material statistics > [Specific quiz] — but it’s not accessible in any custom report or bulk export.🔹 Need:We are looking for a wa

We want our managers to add comments when they review observation checklists. We have put in clear instructions and still many skip through this and leave it blank. Is there a way to force this? 

What setting do I need to enable to allow a Power User to assign a course to a catalog?I have assigned them all catalogs under “Assigned Resources” and have given him “View” for Course Catalogs. 

I was just curious if anyone has started using the Mobile Learning: GoLearn QR code to mark attendance at ILT. We want to implement it, and we are testing it now in our Live system. We have a Branded Docebo app. When we check the box for use the QR code on the Event and then get the QR code from the course page, that all works fine. However when people scan the QR code (this is after the start time of the event but not before the end time) it opens our mobile app and then it just goes to course tile on their My Training plan area and not that check in window as shown in the product updates description area. The weird thing is we had one person get the correct window and check in but only one person, all others the app just opens to the course tile. Is anyone having the same problems, or could tell us what we are doing incorrectly? 

Hi everyone!I have been looking for a way to make reporting more efficient and automated through Docebo.Currently, whenever I want to update one of the many reports we have, I need to go into the platform and manually download it, or download it from my email, move it into a data folder and manually update the pivot tables in my Excel reports.I’d love to be able to automate this whole process by having an automated data refresh. PowerBI is currently not an option for my department, but that is essentially what I’d like to simulate but on Excel.If anyone has done anything like this, please let me know! Thanks!

How could I add a group or branch name to a event attendance sheet? We had that capability with our old LMS. With Docebo, all I can think of is a workaround with a couple of additional fields that need nightly updates in a round trip through our data warehouse. 

I’m brainstorming for the most efficient way for “no-shows” to be removed from a session that they registered for but did not attend. Right now, users have to go back to the session they registered for but did not attend and withdraw from that session before being able to register for another session. Any guidance is appreciated!

Hello! I’d like to get some perspective from the community. Currently, we require users to complete three ILTs during their technical onboarding. Learning Plan 1 - The Basics: eLearning 1 eLearning 2 eLearning 3 ILT/Session 1 ILT/Session 2 Learning Plan 2 - Advanced: (users must complete session 1 and 2 to unlock) ILT/Session 3 The challenge is that users cannot register for session 3 before completing session 1 and session 2. Because of this restriction, there is an inevitable gap between when users complete session 1 and 2 and when they can register and complete session 3. Users want to be able to register for all 3 at the same time. At a glance, the solution might be to just put session 3 in the first learning plan, but we encountered challenges were users were enrolling into the sessions out of order. And yes, this does happen between session 1 and 2 as well, which requires admin intervention.  It’s important to note that these are recurring ILTs/Sessions. We continuously add