Product Q&A

I do have a ticket open on this but I wanted to crowd source a little bit and see if anyone else is having this issue.  When I resigned my AAB file following the documentation and uploading the newly resigned app to Google Play.  The file is denied. When I download the build straight from docebo and don’t resign, it is accepted.  Has anyone else run into this? Is there a step that’s not listed in the documentation?   

Hey there!I can’t seem to find where to turn off this requirement at the registration page.  

Quick question for this amazing community:If we have embedded iorad tutorials in a Rise360 course which will then be exported and live in our LMS, will those embedded links still update? I have previously relied on LMS admin to deal with SCORM-things so this will be my first time exporting and uploading it myself.I simply want to know if I have to fix an iorad tutorial, will I have to repeat the export-import process? The URL will not change.I am having trouble phrasing this question appropriately for google but figured someone in here would know the answer already, thanks!

Is it possible to restrict access to an external page developed by an iframe?I used an iframe to show one of our BI dashboards within Docebo rather than from external sources or sharing link. I made it; the only concern is that the BI menu is available to all learners, which I don’t want. Any thoughts would be appreciated. 

I have about 20+ scheduled reports that have been in operation for a year and a half that come from the ‘legacy’ reports engine.Why the old one? Because its the only way to have the report as an attachment until Docebo gets their act together.I realized this morning that on March 4, 2024 all of these reports were coming in completely blank!!!I start digging to find out what happened…EVERY SINGLE REPORT HAS LOST ALL CONFIGURATIONS!!No user selection, no fields selected, no parameters, NOTHING!!!Needless to say I am beyond livid at this point, initially because once again this platform has broken something that was working. But more because after taking a breath realizing that no matter what happens, whatever the reason is the cause of the reset, no matter what is said or provided as an excuse, at the end of the day this will ultimately come down to ME having to rebuild every single report again!!!  DOCEBO - DO BETTER!!!And yes… support is involved, but I have low to zero expectations of

Hi, We are a non-profit with multiple branches for different users based on profession. Is there a way to message specific users when we post new courses? Or is the Newsletter the only way to message out information to users?  If there is a message feature without having to create a newsletter, I’d appreciate some direction towards a user guide.  Thanks! 

One of my use cases in my organisation is to show activity outlines or courses undertaken on the training certificate. A learning plan could be made up of up to 7 courses - having a certificate for each one is ridiculous, especially if a learner has completed many different learning plans. We feel like the purpose of the Learning Plan is to show completion of the full requirement, and the LP certificate should reflect that. Is this possible?

We need a solution to track dropped students that includes a status (last completed course in the learning plan) and/or the reason for the drop (which may Include dropped by instructor or voluntarily dropped by student).  We are exploring using an additional field for this however, are hoping there is a more efficient way to capture this information.

I have adobe captivate content and it has short videos in it. When I  try to update the version, it does not show the revised version and only a few the videos are working. it’s in a scorm format and have tried at least 6 times.  any advise/help will be greatly appreciated.Thank you,chris

I am trying to find a report that will tell me the most accessed course for the month.  Basically I want to find a way to understand what the users who accessed our training platform did for the month.  Does anyone know of any reports that can help me with this? 

  Did anyone else receive issues about the push notifications when they uploaded the latest version of the branded mobile app? I keep getting this notifcation and I’m not entirely sure how t oresolve it.  Hello, We noticed one or more issues with a recent delivery for the following app: REDACTED - APP NAME Version 6.0.0 Build 20339 Although delivery was successful, you may want to correct the following issues in your next delivery. Once you've corrected the issues, upload a new binary to App Store Connect. ITMS-90078: Missing Push Notification Entitlement - Your app appears to register with the Apple Push Notification service, but the app signature's entitlements do not include the 'aps-environment' entitlement. If your app uses the Apple Push Notification service, make sure your App ID is enabled for Push Notification in the Provisioning Portal, and resubmit after signing your app with a Distribution provisioning profile that includes t

What is the difference between branches and groups? Can a group be assigned to a branch? or would the only be a sub branch?

That’s my first post in this community, please be kind :DIn my company (software editor) we are building several learning plans (several product lines) targeting different profiles (experts, architects, presales, operators, ...).We want to build a modular approach where one learning plan could be embedded in the learning journey of several profiles. For example, we add a new training material in a learning plan “API Fundamentals” which is embedded on several API related profiles. This modular approach is crucial to the maintenance/improvement/new topics of the content. Think of this as an Object-oriented approach in software development as an analogy. This is crucial to avoid maintenance nightmare as we are starting to experience right now. This is why I was naturally thinking of building Learning Plans as the building blocks and then being able to nest these into my profiles Learning Plans (sort of Meta-Learning Plans). Not only it will be easy to maintain but also reporting the progr

Hi, Is there a way to view the audit trail when someone downloads user profile information?Thanks.

Hi all,As Superadmins, do we have a possibility to see which users are currently logged on to the platform - i.e. without going the long way through audit trail?Thank you

Greetings,Currently when a new user is created they are not being sent an email. I believe it is due to the setting below. Is this true? Also, if I change the setting to “email” how can I sure it doesn’t send an email to all previously created users? Thank you for your time. BK    

Are there seriously NO short codes for observation checklist notifications? I feel like surely that cannot be right, but I can’t find any short codes for those notifications anywhere.

Ciao sto cercando un software di Authoring per la formazione tramite e-learning; qualche consiglio su quale scegliere?

Hi How do I change the fields in the Billing information?  I need for our finance dept to have certain fields.  Is this possible to edit?

Can you edit multiple employees (for example changing who they report to) by uploading a CSV rather than going to each person? What is the best way to update multiple employees?

We have 20+ Power Users that help us get training information out to the departments in our organization. I thought a great way to get them a list of class locations would be to use course management, export session/event data - which includes location.In order to do that, according to support, we would need to enable “edit ILT” permissions. I don’t necessarily want to open that up for potential bad clicks / incidental course modifications.Is there another way for them to get an easy list of class locations in a spreadsheet, or other simple list view?

HIIs there a way to retrieve using reports, APIs or any other way, the last modified date for a user/course/enrollment? trying to improve our data analysis, and this missing piece of info is really holding us back. Thanks,

Why learners are not getting certified for the additional certificate attached to the course? The learner is getting certified to the main certificate but not getting certified for the additional certificate-Getting certified for the default certificate but additional certificate is not assigned to learner completing the course!

Anyone having issues running background jobs or any of your customized reports?  I’ve been trying since yesterday - finally got what I needed.  Today, same issues - I’ve cleared cookies/cache and no luck.

Hi all, We offer various different levels of membership subscriptions to learners but we’re currently handling payments for these outside of the LMS. We’ve just configured Stripe so I’m keen to set up as much as I can in-LMS. Looking to get the opinion of someone who is familiar with subscriptions please as to what would be the most straightforward way of setting things up for the following scenarios: We currently offer subscriptions that vary based on what learning users have completed, e.g. one of our subscriptions is £50 per month for a select group of learners, but once they have completed a specific learning plan, we discount this to £30 per month. To replicate this on LMS, I was thinking - set up two subscription models and two groups, then move learners from one group to the other based on enrolment status? Is this something that can be changed dynamically, or do users needs to unsub and resub at the new price point? We also offer different subscription prices to people of diffe