Product Q&A

I am very new to Docebo. I enabled the Certification and Retraining App and it looks like it has basic functionality that should satisfy my requirement. However, I would like some certifications that apply only to one group of (internal) users. For example, I want to identify a subset of courses towards certifying support engineers in product knowledge. These courses are accessible and appropriate for other users also, but certification must be limited to the support group users.Is it possible to accomplish that in some way? How should I think about this?

I’m working on a project where we need quite a bit of user information for reporting, about 40 data points. These are mandatory and there’s no way around it. To improve user experience we split the questions into three parts that are completed at different times of the learning plan. We tried a few things but none has really worked:Surveys are out since they’re anonymous. We thought of adding a “Enter your name” field but then realized that answers are aggregated by question. Tests would be a possibility but there’s a lot of test-specific language (Submit test, passed) that might be confusing for learners. I’m toying with the idea of using the Localization Tool to change the language to be neutral enough to work for both tests and this type of survey - has anyone tried this? Observation checklists were a nice idea but there is no useful reporting Enrollment additional f

We have a learning plan with several courses. All courses are mandatory. There are 4 types of optional live Zoom sessions (these are not part of the learning plan).The current setup is: 4 ILTs (one per type) bundled in a “Live Sessions” catalog.What I want to achieve: I want to direct learners to that “Live Sessions” catalog from within each of the mandatory learning plan courses. My idea was to add an HTML page along the lines of “Don’t forget you can join a live session” plus a link to the catalog.Where I’m stuck:I can’t find a link to a catalog that works for all users. The only link I’ve found is one I grabbed from the course catalog overview page. That link works for the user I was logged in as, but not anyone else. A link to the specific ILT instead of the catalog would also be great. Surely, that’s possible, but where do I get the links from? UPDATE: I suppose that’s what enrollment links are g

Now that Docebo has added eLearning to the ILTs, can there be a way for the scoring to say Attendance and Assignments are completed?  Right now you can only select on session completion version. 

I’m currently working on a project that offers optional 1-on-1 sessions via the Zoom integration (in addition to several other ILTs). The 1-on-1 sessions are scheduled on demand, so I can’t add sessions. For consistency in the user experience, I was thinking of creating an ILT just like for the other types of session (so that all VLT sessions can go into a catalog). And then add an email address to contact in the description instead of adding sessions or events. Any thoughts on that setup or suggestions how to do that better?

Has anyone else had issues recently with Power user permissions?  They were fine and now they seem almost opposite of what they should be.

Hey everyone! We’re just starting to use Docebo Shape, and we’re thinking about using it to create marketing material to use outside of the LMS. I can see great potential with the translation and voice-over features. Just wondering if anyone has tried using quiz scenes - is there a way to view user answers? Can it accept wrong answers, or does the question always have to be answered correctly to move on to the next scene?Looking forward to hearing more thoughts and use-cases for Shape.

Hi all! Question - for a course that exists already, where users are completed and in progress, what is the best way to add a new training material (a survey or test in particular) so it keeps the completion status of previous users at 100%, but requires new users to complete?

Hi Docebo community!   Is anyone else facing the issue where users are not able to exit the course windows? We haven’t launched yet but during UAT some users could not exit the window and it kept saying it’s syncing but nothing happened- screenshot attached for reference.Wondering if this is a Docebo wide issue or something at our end? Thanks,Namrata 

Hello, We have many ILT sessions for ILT courses, and over a course of a year the sessions for these ILT courses grew and are quite large. My question is: “Are there any data issues that stem from deleting a session?We also have self enrollment into these ILT courses which adds to the confusion because the user has to pick a session.I may have to delete a bunch of last years sessions, unless there is a way to hide them. It’s not user friendly having to search through an entire year of sessions to join one.Any tips will be greatly appreciated.Thank you !

Hi everyone, Our organization is looking into buying Docebo and I have been assigned to look into how we can create discussion posts.In our current LMS we ask a question on a discussion board (this feature came with our current LMS) and then learners have to add a new post plus reply to 2 other learners posts. We are able to track this in our current LMS, as these steps for each discussion post, are part of the passing grade for the learner.I am wondering if any one else does this and if so, what are you using? Any help would be appreciated.Wendy

Hello has anyone run into the issue of users joining an ILT session as the host? We will have a training with several people joined as the host’s name. Then the instructor can’t access the zoom host functions. Thanks! 

Hello Docebo Community heroes,Maybe I’m missing something obvious but does anyone know if there’s a way of pulling a report that filters by User Course and/or Learning Plan expirations? Need to see expirations / validity periods for all Users, ideally filtered by Group and/or Branch. Does anyone know where on the platform this can be achieved? We are using Docebo Learn - Enterprise . No Learning Analytics bolt-on. 

Is there a way to export the list of users in the system and their demographics with the branch?  I can get everything except the branch from the user management screen?   We track our users and I need a clean report without course information tied to it so that we can report out information.

Hi all,I was hoping somebody could clarify the meaning of “Count of training material access” found in the User Personal Summary. Does this mean:The number of individual training materials accessed by the user. The number of sessions during which the user accessed training material. Something elsePlease see screenshot below for details. 

So, I have the LinkedIn Learning catalog, and it allows people to curate their own content, which drops it in the CLOR.I would like to have it categorized. The trouble is, I can’t tell which courses aren’t in a category.Any ideas how to manage this?

Is it possible to add a field to the users’ pages that show which branch they area  member of?  

Do instructors need to be enrolled in a session?Before: We enrolled the instructor into the course but not the session and had no issues.Now: Two different instructors the past two days could not start a course they are teaching until they entered into a session. Even though they were enrolled in the course and listed as a session instructor. We do not add instructors to Events, only the sessions, but never had to enroll an instructor into a session.What has changed? - We also noticed the button used to change into a different session for instructors were moved to another location on the screen. And on the user side, selecting a session is on the right side now.Thank you for your time.

Hello,I have a course that has two parts to it. The course and an e-signature. When the course is complete, I see a close button that lets me close out the course. But I see the screenshot below that says “Resume where I left off” even if I have completed the course. 

Hi,I am trying to create a Calendar with company events that lives on our Docebo homepage. Do you know how I can add customized company events and links to those events in My Calendar?

Activity Stream -How much shows and how long does it stay?  We’re looking a a few different possible uses.  Does it just keep piling or is there a limit?  How long will a shared item stay?

When a user tries to view their certificate, they get this error: Error messageThe problem is restricted to Learning Plans, not the courses associated with the LPs. On Friday afternoon we created new Certificate Templates and assigned them to the Learning Plans, which resolved the problem for a little while.  By the time we arrived on Monday, the problem returned. Now we set up a notification when users complete a LP so that we can go into the admin menu, choose Certificate Templates, look up the user who received the cert, delete the cert, and then reissue it.  These steps need to be completed every time someone completes our most widely used LP.  Anyone else having this issue and/or know how to fix it permanently?  Just a note - the certificate had been working fine for more than a year previou

Does anyone in the community know if there is a way to use the API to make bulk updates to course evaluations/surveys?  We have a course evaluation with a drop-down list where we need to add additional items to the drop-down.  I can’t think of a way to do it without manually going into every course’s survey, opening up the question, and editing it (or creating a bot to do the same). 

Hi all,We’ve encountered our first case where we need to merge users and I was wondering if anyone has any advice about the best practice for doing this. We need to merge the user because their company name and email address have changed. The Merge User function in Docebo makes it pretty easy to merge the source user into the destination user, but having done this, the source user remains. In this case, is it best practice to delete or retain the source user?Thanks,Daniel

So, those of you that use Salesforce integration will know that you can provision a user’s branch via this.We have this working for our external users.I would like to provision my internal users branch via SSO in a similar manner to Salesforce.Has anyone ever done this? Is it possible?