Product Q&A

First time poster here!  Are any of you using the LMS for employee recognition?  We have a program where you can nominate an employee for being remarkable.  It was asked if nominations could be handled in the LMS.  Thoughts? 

I’m looking for the best way to have attendees of a particular ILT session complete a set of questions in order to gather registration information about the attendee prior to the session. Examples of questions we’d like to be able to gather ahead of the ILT:Dietary restrictions: Flight information Technology accessible I’ve thought about creating a training material survey within the ILT but I’d like participants to be able to go back to update if their information changes (ie their flight information is updated). I know I can utilize an outside tool and just link it for them to complete via an automatic email upon approval of enrollment but I’d like to stay within the platform.  Any ideas are appreciated!

If a user is taking a course and loses their internet connection, what happens? Can they continue with the course? Is there a warning that they lost connection and their progress will not be saved?

Hi we are currently testing elements of the platform and have created a notification to send an email to the user that he has an account created by the admin, both a system notification and an emal.  We try it and nothing appears to happen, what are we doing wrong??  Have tried adding and deleting the same user but never receive anything.Thanks.Guy

We are attempting to use the Archive Enrollment feature.  We have two e-learning courses from 2022 that the training material has been updated, we archived the enrollments using the date range feature on one of the courses since we do not need ALL users to complete the course again, only those that haven’t within the last 6 months.  The other we wanted all previously enrolled users to complete the course again.When users launch the course from either course deep link, they are presented with (see screen shot) the old date of completion on the course player screen which is the old 2022 completion date and the option to “retake” - so we are getting questions as to why they need to “retake” if they are showing “completed”.  Is this normal behavior or do we have to change a setting so this older date doesn’t show and START LEARNING is their only option?  Archiving enrollment seemed pretty easy using the features provided, but I am not sure now that this has shown up. 

Hi there, We have recently discovered that users can enroll into a session past the maximum if they choose the option of “with session enrollment assigned”. However, I noticed that we do not have a maximum enrollment set up under enrollment rules for this course. Do we also need to set up a maximum here as well so that users can not over enroll?  Thanks, LD> 

I’m exploring Shape and I’m finding that it leaves out the vast majority of my source file’s content. I recognize that it’s trying to create microlearning, but given that I’m trying to introduce a process, leaving out steps in said process is problematic. Is there anything I can do to increase the likelihood that text in my source file will be included in the Shape?

Hi - we’re seeing an HTTP Error when uploading xAPI training material today and the file wont upload, is anyone experiencing this? 

Hi all, we have a course that is being marked as complete even when the criteria in the SCORM file are not met. In the SCORM, a passing grade of 100% is required. Exported with Docebo’s recommended settings (SCORM 2004, 2nd ed, tracking based on quiz results, complete/incomplete). In Docebo, I selected the “End Object Marker” button to say mark as complete when this object is complete.The problem is that some people are getting 90% on the quiz and still being marked as complete in Docebo. Should the end object marker not be set? Any ideas on why this might be?

Hi Everyone,In the below screenshot it shows I can add text over a background image on the Public Catalog Page, but nowhere does it tell me how to do so….can someone help?​​​​The “home page text” is that I am talking aboutThank you!@

Has anyone found some sort of identifier in the HTML/CSS of either the root domain or extended enterprise domains which would allow me to change CSS only for the root domain? Apparently, If I change the CSS for the root domain to hide the login form fields, it applies to all EE domains as well. Ideally, I’d like to figure out a way to accomplish this in the root domain only. Unfortunately, there’s no way to use Javascript/Jquery as that would allow me to make changes based on the domain.Thank you!

Hi All - I do see a lot of posts around Gamification and I wanted to get some thoughts around our Use cases:1. Quiz Contest for Ethics & Compliance Awareness day :- This is doable as the contest can be set to run for a specific period and we can have the results.2. Fastest to complete the assigned Compliance trainings :- We have about 6-7 compliance trainings that get spanned across Q3 & 4 every year. We were thinking of using the Gamification option to drive the engagement of our employees to award the fastest in completing the mandatory trainings, but the audience being dynamic (new hires join the company on a regular basis), I am not sure how can we make this work as the new hires would already be behind the current employees so they would not get really get a chance to compete with the rest.Would love to get some ideas here. Thank you :)

Our IT groups in the regions want to configure any organizational device to get the go learn app. They can set up the download, but they are asking if we can get a configuration key. I don’t see anything in the documentation about this. I know that we can’t change the go learn app (we have the branded app as well), but is there not a value we can link to in order to prepopulate the URL for the users on the Microsoft admin side for Go Learn? If anyone has experience and knows the value for iOS and Android that would be very helpful. We have about 20k users and trying to remind them of the URL just seems painful.Here is an example of our Saba configuration (which we are migrating away from) -  

I’m working with a new client and they’d like examples of what New Hire or Onboarding pages there might be to help them have a visual on the potential of Page. Would anyone be willing to share what their New Hire Pages look like? I’d greatly appreciate it.  Jennifer FlaniganMind Your Business Consulting Group, LLC

Hi all - I’m really struggling with the ILT sessions and make it work for ANY of my use case scenarios. Is there anyone that can help?Here’s one example. Each quarter we offer vendor training at a cost to our departments with a limited number of spots. Right now we are using a google form for enrollments because we have to get approval from the manager AND make sure they understand that there is a cost associated. Problem 1 - I’m having a difficult time figuring out how to do the approval of when someone enrolls. Is this a notification that I need to set up? I have it ‘Pending Admin Approval’ on the course and enabling the Waiting List but I’m not sure how that works. Does this mean that only the SuperAdmin (ie me) can approve this? And if so, that doesnt really work / I don’t see where to do this approval.  Problem 2 - There is no nofication that I can find that is sent to the manager letting them know that their direct report enrolled into the course. Am I missing it?Overall - I just

Hello Docebo community,Would anyone be willing to share a screenshot of what their landing page looks like? We will be transitioning to Docebo in the next couple months and would like to see how others have setup their landing page. Thanks!

Hi all,When uploading an SSL certificate for the Https app, you need to upload the SSL certificate, a key file, and an intermediate certificate. According to Docebo help, all of these should be provided by the certificate provider. However, our certificate provider only provides the SSL certificate and the intermediate certificate. Does anyone know where we can get the Key file? I seem to remember being able to download this from Docebo in the past, and I have a copy that seems to work, but I’d like to know where the original file can be obtained and whether it should come from the certificate provider or Docebo.This is the relevant passage from Docebo Help:Option 1: You Already Have an SSL CertificateIf you already have an SSL certificate, flag the corresponding option in the Certificate section. You then need to upload the SSL certificate, the key file that was provided to you by your certificate provider, and the Intermediate CA.

Hi Everyone,I need a little help or suggestions on how to accomplish something. What we want:Users will take a course on a type of vaccination offered to them. At the end of the course, the user will need to either accept or decline the vaccination.Their selection/form will then need to be forwarded *automatically is preferred* to our Employee Nurse to follow up with the employee & give the vaccine if they accepted it or filed away if they declined it.  Is this a possible workflow to accomplish in Docebo? Any ideas or suggestions?   Thank you in advance! 

How can I make the location of a hybrid ILT session on My Learning both a classroom and a meeting link so they have the option of joining in both formats depending on preference? This will be an extremely large event which means we will not be able to get large enough rooms for all to attend in person so we would like to present them with an option and to be able to receive RSVPs to invites in line with these options so we can collect the data on the LMS. Failing that, what do you think the best way to approach this might be?

Hi community! My team is at an impasse, trying to decide the best way to get content from our SMEs, into Docebo. Originally, we would have all SMEs send content to our LMS Administrator, who would then review, upload and configure the course and/or Learning Plan. However, as we think about scalability, this doesn’t seem like a sustainable solution. Is this something others are facing? What are some viable solutions? We’re considering having SMEs upload to the CLOR with Power User permissions, and then the LMS team configures the content into courses/LPs. Another possibility is to adequately train our SMEs to upload their own content, again with Power User permissions, and then have the LMS review. What are others doing? Pros/Cons to your approach? THANK YOU!

Hey all,I have an Integrations Team who has been working on exporting Docebo data and importing into PowerBI. After several months of working on this, we found an issue that we can’t seem to overcome and are looking for assistance. I’m reaching out to the community before I go to support because I figure there might be some smart individuals out there who already encountered this. Here’s the scenario:A Learning Plan is created and Courses Alpha, Bravo, and Charlie are added. Data is exported into PowerBI, and the “Learning Plan Courses Table” shows courses Alpha, Bravo, and Charlie are all associated with the Learning Plan. One month later, courses Alpha and Bravo have been deprecated, but Delta was added. All users who were enrolled in the LP when Alpha and Bravo were in the LP are still enrolled in both courses -- we’ll call these users Team 1. When looking at the “Learning Plan Courses Table”, the Integrations team still sees Alpha and Bravo associated with that LP. This should not

I am trying to follow the documentation for getting an API token. Specifically follow the Resource Owner Password Credentials Grant Type but when I run my code I’ll get a 200 response with an empty outputHere’s my code:import requestshttps://<yoursubdomain.docebosaas.com>/oauth2/tokenfiles = { 'client_id': (None, <client_id>), 'client_secret': (None, <client secret>), 'grant_type': (None, 'password'), 'scope': (None, 'api'), 'username': (None, <user>), 'password': (None, <password>),}test_post = requests.post(url=credentials_url_endpoint, file=files)Any feedback on where I am going wrong or what I should try next?

I’m looking for a best practice to configure ILTs in the system in a way that will ensure that participants register for all classes for multiple day ILTs.The difficulty is that we offer several configurations of ILTs, like an ala carte menu. For example:Class A Class B Class C Class A+B+C Class B+CRecently, we hosted a training with A+B+C, and had a terrible problem with participants not registering for all three, resulting in more people in attendance than expected. Clearly, we could create one ILT that combines all three, but sometimes we need to only offer class A, or class B. Further, we may need to run a report on all participants that have completed any configuration with Class B, for instance. Because they have to register for a session in the ILT, I don’t think creating a learning plan for each configuration would work. Has anyone figured out a solution for this problem?

Hi everybody, I’m looking for a hub in Docebo for learners.My company requested a space where people can exchange learning materials, share official communications with tutor and lecturers, and so on. Is the forum a valid option for those activities? Should the forum be linked to a single ILT course?I’m not very familiar with Docebo as a LMS (I’m far more experienced with Articulate tools) so I’m looking for help!Thank you! Have a good day! 

Hello, Yesterday I made the following series of actions: Create an automated group Create rules Wait 15 min to make sure the rules fully populate all users (it was only 283 of them) Add the group to an enrollment ruleBased on this, the group should not have been enrolled, and should not have gotten notifications either. However, they did. Obviously, people were not happy. They were understanding, but… So is this bugged?