Product Q&A

Ask questions and get answers about Docebo products.

  • 1,817 Posts
  • 7,214 Replies

1817 Posts

D
Helper I
dianex.gomezHelper I
asked in Product Q&A

Is there a downstream impact to changing a course code?

I noticed that the previous admin did on our system not using a consistent course code structure. When I pointed it out, I was tasked with coming up with a standard and bringing the existing courses into compliance with the new standard.Before I go changing things in the production system, I would like to know if there are any down stream impact to making these changes? Reporting, access, transcripts, etc.? Any cautionary tales here?  

2
Adam Ballhaussen
Docebian
1 year ago
A
aangleNewcomer
asked in Product Q&A

Direct Access to Course After Self-Registration

Hello, Is there a functionality that navigates a non-registered users to the course after they have successfully registered within Docebo?Use Case:Non-registered user receives the Enrollment Course Link via email campaign, social media, etc. User selects the link, but is unable to access since they are not registered They select ‘Register’ and ‘Submit’ the form User is navigated to the course URL rather than the home pageOther learning platforms have this functionality and I believe it is how we setup the URL redirects but am unsure where to start. Thank you!

2
A
1 year ago
N
ndkuriaNewcomer
asked in Product Q&A

What ecommerce payment processing systems are people using?

We are trying to find a better payment processing system that will work seamlessly with Docebo. Our current system (Authorize.net) isn’t providing great back and forth reporting. Can anyone give me some suggestions for what is working well?

1
lrnlab
Hero III
1 year ago
Annarose.Peterson
Hero II
Annarose.PetersonHero II
asked in Product Q&A

Images in HTML widget look fuzzy

I’m playing with the layout of a page and I’m using the HTML widget to display several clickable images (images which are in the image repository found on the WYSIWYG).  For some reason they appear just sliiiiiiiiiightly fuzzy, even though they are high resolution images. Any suggestions for fixing this? Maybe I’m sizing the images incorrectly?

0
Annarose.Peterson
Hero II
1 year ago
L
Helper II
Lucy.blakeHelper II
asked in Product Q&A

Observation checklists

So I’ve just started playing with the observation checklists. I think they might be quite a good way to record evidence to support performance goals so a couple of questions that I’m hoping someone will be able to answer.Can you make some of the questions not mandatory to answer? In the ‘new observation checklist to approve’ notification, has anyone worked out a way to add the managers name? I can only add the users name using the [fullname] shortcode. Can you get it to go every 2 weeks for a year? I cannot get it to do this, no matter what dates I put in (I assume I’m just dyslexic on this one and there’s a simple answer) Can the manager or user share a link to the checklist? It would be good to link it up with our performance review software. These are the Docebo knowledge base articles I’ve been using so far:https://help.docebo.com/hc/en-us/articles/360020124179-Creating-Managing-Observation-Checklistshttps://help.docebo.com/hc/en-us/articles/360020124719-Navigating-the-Observation

3
lrnlab
Hero III
1 year ago
TaviaRitter
Helper I
TaviaRitterHelper I
posted in Product Q&A

Creating Playlists/Auto-Publish for Better Adoption

We have found that our users creating playlists are missing the step to publish them once they are created. This causes calls/emails/texts to our product support team and tickets/time to solve something that isn’t really broken, just user error. While auto-publish would be ideal, I realize there may be use cases for wanting to add all assets to a playlist before making it LIVE. Alternatives/Suggestions to meet the goal of adoption: Create a pendo box during the playlist creation that alerts the user to publish before leaving the page Create a system-wide option for a SuperAdmin to ‘auto’ publish all playlists, then create a pendo box that alerts users that the playlist will be visible unless it is ‘not published’  Change the UI to make the publish button more visible when creating playlists

0
TaviaRitter
Helper I
1 year ago
L
Helper II
Lucy.blakeHelper II
asked in Product Q&A

Playlist has been shared notifications

Has anyone worked out how to notify someone that a playlist has been shared with them rather than just an asset?

7
Marco.T
Docebian
1 year ago
L
Helper II
LSPHelper II
asked in Product Q&A

Forum notification only when mentioned or reply?

Hi all!UPDATED: Can someone shed some light on how exactly the “New comment” notification triggers? Say, Jane posted in a thread. John comments. Then Jane responds to that comment. The notification is set up to go to users.Does Jane get notified when John comments? Does John get notified when Jane (or anyone else) responds?I’m a bit swamped right now and would appreciate if someone could enlighten me and I didn’t have to test this myself.And just to confirm:Users cannot unsubscribe from notifications There is no possibility to notify if someone has been mentioned (The only “mention” notification is for “Discover, Coach and Share,” but not for forum interactions.Is that correct? Is the notification system one of the systems that gets an overhaul this year?

0
L
Helper II
1 year ago
cathyp
Influencer II
cathypInfluencer II
asked in Product Q&A

Deleting a User from a Group

I have searched this, but I cannot find an answer. I have an automatically generated group. We had a user leave the company. Now I want to delete him from the group he was in. I can switch him to Manual, but there is no way that I see where I can delete him? There are other groups I need to clean up, but again, l cant find a way to delete the user from the group. What am I missing?

2
cathyp
Influencer II
1 year ago
Gary Jarvis
Helper I
Gary JarvisHelper I
posted in Product Q&A

OK, who stole the "Course Duration" field in the new Course Management page ?

I just realized that he course duration field is missing from the “Time Options” tab for  e-learnings in the latest “Course Management” page.  Now I understand that with ‘self paced” learning it is not an exact value but it gives the learner a  rough estimate of how long i will take to complete the course ( 5 mins or 5 hours etc.)  I see from the courses-users report that the field is still there, but how can we add that info in new courses?  So If you stole the field and hid it somewhere safe, can you tell us where and even better ,put it back please? many thanks OK - Found it, it was hiding way down the page in the “details” Tab”  pays to read the “heads up”  carefully Gary

1
erin.brisson
Docebian
1 year ago
C
Novice III
cheryl.theisNovice III
asked in Product Q&A

ILT Course Creation - Missing fields to open/close registrations

Earlier this week, the page layout for ILT course creation changed.  We can find no information that these changes were being pushed into our system.  Where is this information?  The option to open/close course registrations is missing.  Anyone else having this issue?

3
C
Novice III
1 year ago
Donald.Watson
Contributor I
Donald.WatsonContributor I
asked in Product Q&A

Branches previously did not see pricing, are now seeing pricing for Learning Plans starting Friday.

We have reached out to Docebo’s Support staff but wanted to touch base with the community and see if anyone else is encountering this issue. We currently use the Subscriptions (Licenses) bundles to provide users access to our Learning Plans free of charge (or they can purchase a la carte) as of Thursday last week users were seeing the correct pricing for licenses in which they owned.As of Friday we started to receive reports of pricing appearing despite the license provided including the Learning Plans. We have checked the subscriptions, transactions, tried manually renewing transactions, un-assigning and reassigning seats, removing a user from a branch and re-adding them to the branch. Pretty much every step we could think of down to I’ve even turned off pricing and then turned it back on for the Learning Plans, changed the visibility of the catalogs the LP’s are included in, etc.Has anyone else experienced similar issues or found any form of workaround to a situation similar to this?

1
TrishAH
Helper I
1 year ago
S
Stefanie NNewcomer
asked in Product Q&A

How to close subscriptions to an ILT course

The newly released redesign for ILT sessions moved and changed a lot of settings, and there’s one setting we use that I can’t find now. How do I close subscriptions when a course is over? I used to go to Course Management > [select and edit the appropriate course] > Advanced Properties > Catalog Options > Course Subscription and select “Subscriptions are closed,” but I can’t find an equivalent setting for this now.

2
S
1 year ago
S
Helper I
SdinnoceHelper I
asked in Product Q&A

Is anyone else experiencing slow loading page times? 

We are experiencing a slow page loading times when we use a button or html link on the page.  We are not experiencing the same issue when using the left navigation bar.  Is anyone experiencing the slow page loading times?

2
L
Helper II
1 year ago
justin.grunert
Novice I
justin.grunertNovice I
asked in Product Q&A

Timed Released Courses

Hi Community,My organization is launching a new onboarding process.  We want our new hires to take their self-guided courses in particular order each day.  For example we want docebo to assign them courses A, B, C and D on Day 1.  Then on Day 2 they are assigned courses E, F, G, I. So on for the first 30 days for their employment.Currently, we are using Learning Plans. But our learners are having issues with taking the courses in the required order we want them to complete them.Has anyone done something like this with either LP or with Enrollment Rules?Any information would be helpful!Thanks  

2
dklinger
Hero III
1 year ago
O
Novice II
ochangNovice II
posted in Product Q&A

LTI Issue

Hi, Is there anyone having issues with LTI LO completion right now? I’m having cURL error 60. It starts around 9AM CST September 28, 2021. Thanks,Oscar

5
C
1 year ago
cmanrique
Novice I
cmanriqueNovice I
asked in Product Q&A

Extended Enterprise Help

 Need help understanding best utilization of extend enterprise with multiple clients. Any insight would be appreciated. SCENARIOThe root of our service is external facing with over 300 branches at the root level. Now we’ve added extended enterprise for the internal staff. We want this client to support compliance, regulatory, and professional development.We’ve got 5 clients at our disposal.How should this be structured? One client with a branch for each department, and publish channels for compliance, regulatory, and professional development content?Internal (branch)Sales Marketing IT Or a client for each of the following with a dashboard on the welcome page with links the clients like this?Compliance (client)Internal (branch)Sales Marketing ITRegulatory (client)Internal (branch)Sales Marketing ITProfessional Development (client)Internal (branch)Sales Marketing IT

7
Annarose.Peterson
Hero II
1 year ago
brandonq
Contributor II
brandonqContributor II
asked in Product Q&A

hlsjs-lite Network error

I can’t seem to find this specific issue when searching the community, but we have had 3 unique users from 2 unique networks have errors accessing content with the site stating: hlsjs-lite Network error. Has anyone encountered this error before? I originally assumed it was something on the user network end, but since we’re seeing it more commonly I am thinking it may be something else.  It’s happening with some content, but not all. The one below is an mp4 video.  

2
erin.brisson
Docebian
1 year ago
Jtischler
Helper II
JtischlerHelper II
asked in Product Q&A

Manager reassignment of select LP courses

I have assigned learning plans to a dynamic group with courses that have certifications set to renew annually. Managers are wanting the ability to assign subsets of the learning plan courses so that they are able to be completed when needed and earlier than the annual recurrence. I know the users can go to their certification tabs and select the renew now button, and they COULD do this at their managers direction but the managers want the ability to assign this rather than give verbal/written direction.Currently when a manager goes to their employee in their ‘my team’ to assign a course from the completed LP, the course is locked.  I am assuming that this is because they are already enrolled, so they cant assign it again.  Is their away to allow managers to reassign specific courses from a LP that are already completed?Is their a way to capture and report on every completion of a course and not just the most recent?  If they complete it 6 times, we would want to see all 6 times. Thanks

0
Jtischler
Helper II
1 year ago
L
Helper II
Lucy.blakeHelper II
asked in Product Q&A

Course additional fields text box, is there a character limit now?

Hi I’ve been adding some text to one of our ‘Course additional fields’. For some reason it won’t save my text over 34 word/276 characters. I can’t find anywhere on the knowledge base that says there is a character restriction and until the latest update I’ve been able to save much longer text to the additional field. Has anyone else tried this? Is it just me having this problem? Have I accidentally found a bug again or is this in the design on purpose for some reason?

1
M
Contributor I
1 year ago
S
Contributor I
Seth ClarkContributor I
asked in Product Q&A

Web-browser System Requirements

Good afternoon everyone,Does anyone have a template email they provide to their customers or users that describes pros and cons or even better trouble shooting tips for using docebo in various web browsers. I have a link to a KBA that provides information related to “System Requirements”. However, what I am really interested in something that helps users when they experiencing issues using browsers other than the recommended system, Chrome. FYI - I posted this to a few groups, but since I haven’t heard back from anyone yet, I thought I would expand my search.  Thanks, Seth 

0
S
Contributor I
1 year ago
Cindy McElhinney
Helper II
Cindy McElhinneyHelper II
asked in Product Q&A

Footer on LMS pages

I am being asked to put a footer on the bottom of our lms pages that’s the same as the footer on our website with all the various links to organization specific content. I’ve played around with the custom footer but that doesn’t really do it so I guess I have to use the external iframe thingy?? Has anyone done this? Would you be willing to share a few bullets on how to set this up. Would you be willing to share a screen shot of your footer? Thanks!

1
alekwo
Guide III
1 year ago
K
Helper I
KTJDHelper I
asked in Product Q&A

Unexpected duplicated notifications triggering

Has anybody experienced duplicate notifications firing out?  We are testing at the moment at the certificate expiring message has sent out twice per user.

2
K
Helper I
1 year ago
L
Helper II
LSPHelper II
asked in Product Q&A

New self-registered user: How best to notify power user?

We’re working on a project where it’s a high priority that barriers to access are as low as possible which is why we’ve opted for free self-registration where users are forwarded to the LMS and can start learning right after registration without any confirmation.Intended behavior: When a user self-registers, a notification is sent to a facilitator@… email addressContext:As part of the program, a facilitator reaches out to new users. There are multiple facilitators that share a facilitator@… email address for all communication with learners. The idea is that each facilitator gets a folder in that shared email address. Once they reach out to the user, they move the notification email to their own folder I created a power user account and profile for that email address just for that purpose, I only need a notification that triggers when a user self-registers (without confirmation)Things that failed:“User Created” notifications: They are “by admin” or “confirmed registration” only and don’

2
L
Helper II
1 year ago
Bart_at_Yamaha Motor
Helper I
Bart_at_Yamaha MotorHelper I
asked in Product Q&A

Learning Plans description changed into Training Journeys

My Activities Maybe some of you have notice this change, but this section in the My Activities is now called Training Journeys instead of Learning Plans. We find this very confusing and are not sure why Docebo has changed this. Anybody any thoughts about this???

16
paolo.gaioni
Docebian
1 year ago

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