Product Q&A

Thank you to everyone who attended our DU Live on June 25. If you missed it, you can catch it here on demand. We received many questions during the live event that we weren’t able to answer, so we’ve placed them below for you to reference. Question Answer Is each instance of a Companion extension tied to a singular Docebo log-in?  Or is there a way to have a more generalized user that multiple users could install the extension on their browser? Currently, Docebo Companion is tied to a singular instance so if you want to switch platforms, you must log out and log back in with a different URL. Typically, switching platforms is not needed at a learer level so it wasn't prioritized at this point. In the long-term, we are investigating into how one can easily switch between platforms. One question we get all the time from our employees is "do you have a course on XYX topic?" Then our team points them to the relevant courses. We have internal employees and external customers using Doce

Thank you to everyone who attended our January 2026 Product Release Series webinar on What’s New in Docebo.  If you missed it, you can catch it here on demand. We got a lot of great questions during the live event. While we answered many on the spot, there were some we couldn’t get to. Below are the ones we couldn’t get to in the session. Question Answer Hi! Can you drop a link to the release notes here? The Release Notes are published in Docebo Help here: https://help.docebo.com/hc/en-us/articles/19807231971474-Product-updates Are these tools for all packages? Can they also be broken down by price point packages? Thanks! The release overview covers the full Learning Platform. For package- or pricing-specific details, please contact your Customer Success team. Anything known to affect custom CSS pages in this release? Yes, there is a known area to be aware of. For Docebo Content by OpenSesame, we’re updating the admin content details page. If you’ve applied custom CSS specif

Thank you to everyone who attended our October 2025 Product Release Series webinar on What’s New in Docebo. If you missed it, you can catch it here on demand. We received a lot of great questions during the live event. While we answered many on the spot, there were some we couldn’t get to. Below you’ll find the first batch of those remaining questions — and we’ll be adding more updates next week. To make things easier, we’ve grouped the questions by topic and included a table of contents for quick reference.Learn: Multi-language course support Learn: Enrollment soft deadlines Harmony Insights: My Team dashboard Docebo Content by OpenSesame: New admin experience AI Virtual Coaching Learn: Multi-language course supportQuestion Answer For the multi-language support, can we also select which sessions we're showing to which languages? For this release, we focused on eLearning courses, so we haven’t extended the functionality to sessions yet. Course metadata such as title and descriptio

Thank you to everyone who attended our July Release Readiness webinar. If you missed it, you can catch it here on demand.  We received many questions during the live event that we answered, however, below are the rest of the ones we weren’t able to answer during the live session. There are several so we’ve grouped them by topic and created a table of contents for easy reference.AI Neural Search & Assistant Creator & Content Management Learning Plans & Persistent Completion QR Code Attendance & ILT Tracking Observation Checklists Notifications Catalog Management & Search Reporting & Insights Skills  AI Neural Search & AssistantQuestion Answer How does AI Neural Search respect user permissions, visibility, and content restrictions (e.g. branch, group, or enterprise visibility)? The visibility criteria will be respected. This is a fundamental part of the project. There will be a system that manages visibility in a more restrictive way when it comes to conv

Thank you to everyone who attended our DU Live on April 23. If you missed it, you can catch it here on demand.  We received many questions during the live event that we weren’t able to answer live so we’ve placed them below for you to reference. Question Answer Why is making a mandatory choice required in multiple-choice questions, preventing use as a survey with optional selections? We designed this feature as a knowledge check to engage learners. For surveys, we recommend using Learning Evaluation.  Will Docebo Creator help with changing applied brands (colors, typography, logos) across learning materials efficiently? Within Creator, you can manage branding and design elements such as color, typography, and logo.  Can SCORM packages be downloaded from Creator? Can SCORM content be translated within Creator? Not currently, but this functionality is being evaluated for Q4 2025. Will the global search be able to search for Creator content? Yes. Published training materials

Thank you to everyone who attended our April Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the April 2025 Release Roundup for everything you need for this release!  We received many questions during the live event that we answered, however, below are the rest of the ones we weren’t able to answer during the live session. There are several so we’ve grouped them by topic and created a table of contents for easy reference.Automatic Groups Catalog Certifications Creator Groups Insights Learning Evaluation Learning Plans Menu and Pages Mobile Monetization My Team Notifications Power Users Reports Required/Mandatory Task List Widget Training Material  Automatic GroupsQuestion Answer Can you also exclude one automatic Group from being included in another automatic Group or is it only excluding manual Groups? Only manual groups The automatic groups for PUs will be automatically applied? No, the group must be assigned as a reso

Thank you to everyone who attended our most recent Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the December 2024 Release Roundup for everything you need for this release!  We received many questions during the live event that we answered live, however, below are a few of the ones we weren’t able to answer during the live session. You’ll also find a PDF attached to the bottom of this post will all remaining questions. Top Audience Q&As  Q. Any updates around making the import of content from the content marketplace to Docebo smoother? Yes, improvements to the content import flow expected in early 2025 should address this.  Q. Is Headless Learning an add on?Yes! Headless Learning is a part of our Headless Learning Pack which is sold separately. Please reach out to your CSM/AM for more details.  Focus Mode Question Answer How does the Course Player Focus Mode interact with browser caching (if at all)? We currently have i

Thank you to everyone who attended our most recent Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the October 2024 Release Roundup for everything you need for this release! We received many questions during the live event that we answered live, however, below are all of the ones we weren’t able to answer during the live session: Q. Can we see what others are saying about the feature?On the feature roadmap, no. You can only see roadmap card comments you've entered if you register your email. Q. I submitted comments with questions on a feature card, is there an expectation of 2 way communications?Thank you for this call out. In the roadmap (feedback) and for net new ideas this is one way. The scope should be about a desired outcome or need related to a new or existing feature. If you have questions and would like two way conversation, I would suggest making a traditional post in the appropriate area of Docebo Community.  Q. Will

Here are the top 10 questions we received during the July 2024 Release Readiness webinar: 1. Can I customize our skills library?Yes, we have provided a set of Docebo skills. But you can add your own skills to fit your company's needs. You can also import skills from another system. Our auto skills assignment will adapt to your specific needs. 2. Will training on these new features be added to Docebo University?Yes! We have a Release Course here: July 2024 - What To Expect + Additional Feature Updates 3. Can you customize the evaluation designer for specific courses, or can it only be the general ILT/eLearning split?Yes, you can customize for a specific course. Utilize the questionnaire templates by defining one specifically for a course and selecting it in the properties. 4. Do we need to make changes to evaluations already in progress via Learning Impact? No changes are needed for any evaluations you have already set on Learning Impact. You will see these appear in the Evaluation Desi

Thank you to everyone who attended our May 2024 Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the May 2024 Release Roundup for everything you need for this release! We received many questions during the live event that we answered live, however, below are the ones that pertain to this release that we weren’t able to answer during the live session: Q. Can we now add DLI surveys to Learning plans?At this time, DLI questionnaires can only be linked to courses, we are exploring the possibility of also linking DLI questionnaires to Learning plans Q. Can Learning Plans include optional paid-for ILT courses along with free elearning? We’d like to allow users to add supplemental ILT to bolster learning from self-paced learning.Yes! Q. Has the issue with uploading ILT recordings in the new course player page been fixed? That's the only thing keeping us from switching over.We don't have any DD related to issues of ILT recording uploads

Thank you to everyone who attended our February 2024 Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the February 2024 Release Roundup for everything you need for this release! We received many questions during the live event that we answered live, however, below are the ones that pertain to this release that we weren’t able to answer during the live session: Q. Can we prevent archived courses appearing on searches, even though the users may have to still be enrolled on them after completion for auditing purposes?At this time, the functionality you are describing is not within the scope of what was delivered in this feature release. We have plans in the future to further enhance global search and we will share more information when it becomes available. Q. Can these search settings be set per domain for extended enterprise?The same content viewing rules/restrictions associated with your user’s extended enterprise will apply to t

Thanks to everyone who attended April 2023 Release Readiness webinar! For those that missed it, don’t worry, you can watch the recording. We had many questions from this session so here are the ones pertaining to this release that we weren’t able to answer live:  Q. If we have a Webex integration. Should we deactivate V1 after configuring V2? Or should we still leave both versions to work correctly?If we have a Webex integration. Should we deactivate V1 after configuring V2? Or should we still leave both versions to work correctly?Webex V1 is no longer supported since October 31, 2020 as stated in this KB article. So any action on the V1 has no impact on the V2. If you already use the V2, all the accounts created will be migrated to the new version automatically, the only ones won't be migrated are the events, which must be created as webinar session type from scratch and meeting which must be updated with the new credentials. Q. Will the host for the Zoom meeting be the personal room

Thank you to everyone who attended our December 2023 Release Readiness webinar (in January!). If you missed it, you can catch it here on demand.  Also, be sure to check out the December 2023 Release Roundup for everything you need for this release! We received many questions during the live event that we answered live, however, below are the ones that pertain to this release that we weren’t able to answer live: Q. Is there a way to allow them to only use certain profiles for power users, not all of our options? I would not want them to be able to assign all power user profiles - just a subsetYes, the admin must assign the profiles as resources to PUs. The PU can only assign profiles they have as a resource to their child PUs. Q. Can a power users give someone a power user profile that has more permissions than they have?Yes, if the Superadmin assigned such a Profile as a resource to the Power User. The admin must assign profiles to power users as resources. Those profiles are the profi

Big thanks to everyone who attended the November 2023 Release Readiness webinar. If you missed it, you can catch it here on demand.  Also, be sure to check out the November 2023 Release Roundup for everything you need for this release! We received many questions during the live event. Here are the ones that pertain to this release that we weren’t able to answer live: Q. Can the sender for Password Reset email now be set to different domains?No. The email sender for lost passwords is set globally in the advanced settings section of the platform. Q. What does a 'not validated' result look like, do we get any pointers as to what failed?It means that the global DNS service doesn't match or doesn't confirm the data you entered, so if you have updated your DNS data a few minutes ago, we recommend you wait up to 12 hours for propagation, otherwise there is some data that doesn't match and you need to check, either in your domain configuration or on your DNS service   Q. Where do we configure

For those that tuned in to the 2023 August Release Readiness webinar, you knew these were coming!  If you missed it, don’t worry, you can watch the recording Docebo Learn Release SchedulePlanned Improvements for Usage Dashboard[KB] Usage Dashboard: Data in Active Users ReportInspire 2023 Event RegistrationDocebo UniversityProduct Research & DesignChange Course & LP Player ColorAugust 2023 - Mid-Month Maintenance ReleaseSeptember 2023 Sandbox[PDG] PeerBoard in LearnChange to Workato webhook URLsHow to find unique IDs in Docebo Learn via the User Interface (UI)DU Skills Course For those of you interested in seeing how to leverage one of the new API endpoints available for Skills (since I messed it up on the live webinar 🙂), here’s a quick video:  Now, let’s get to your questions! Q. I’d like to do more research on skills. Where can I go to learn more about this tool and using it with and for learners?Great question. Here are a few helpful resources to get you up-to-speed on Skil

Thanks to everyone who attended the DU Live webinar, How to Track Learning Data with Reporting. For those that missed it, don’t worry, you can watch the recording. Here’s a rundown of the questions – most of which we addressed in the webinar, and some of which we weren’t able to get to:  Q. Please give us some tips on how to send an automated report to someone without sending a CSV.Unfortunately, the only exportable reports from the system are either Dashboard reports or Custom reports. So at this time, CSV is going to be your best option. We do have some new dashboard reports that are being designed that may offer further options in the near future!  Q. Is Docebo working on a Used In report? Sometimes reporting is just useful for system management. Currently it's difficult to see Object - Course - Learning Plan - Catalog structure in any report.Yes! We recently released new Course Data reports from Course Management. We covered some of this in the presentation. Helpful links:[Closed]

Thanks to everyone who attended March 2023 Release Readiness webinar! For those that missed it, don’t worry, you can watch the recording. We had many questions from this session so here are the ones pertaining to this release that we weren’t able to answer live:   Q. Does clicking the course thumbnails on the Learning Plan page bring you to the course? Or do you need to click "Continue Learning"?Generally yes, if you are enrolled the courses in the LP page are clickable and link you to the course page. If you are in the catalog instead the course list is just showing you the courses and cannot be clicked. Q. You said something earlier that made it sound like it might be easier to change sessions than it has been in the past. However with the second example that actually had multiple sessions involved, I don't see how that is the case. How is changing sessions easier?The process to unenroll from a session or to change session has been kept very similar, users can use the ellipsis button

For those that tuned in to the 2023 January Release Readiness webinar, you knew these were coming!  If you missed it, don’t worry, you can watch the recording. But first up!  For anyone that may have missed the links we shared at the end of the session, here they are again! Docebo Learn Release Schedule 2023: https://community.docebo.com/news-announcements-40/docebo-learn-release-schedule-2023-6241 January Mid-Month Maintenance: https://community.docebo.com/product-updates/january-2023-mid-month-release-6253 February Sandbox: https://community.docebo.com/product-updates/february-2023-live-in-sandbox-segment-recipients-for-notifications-tracking-multiple-test-attempts-and-more-6292 December 2022 Release Course: https://university.docebo.com/learn/course/internal/view/elearning/474/december-2022-release Product Design Groups: Workday: https://community.docebo.com/product-research-design-71/open-product-design-group-workday-6319 Multi-currency: https://community.docebo.com/product-resear

For those that tuned in to the 2022 October Release Readiness webinar, you knew these were coming!  If you missed it, don’t worry, you can watch the recording. But first up!  For anyone that may have missed the links we shared at the end of the session, here they are again!  Docebo Release Schedule: https://community.docebo.com/news-announcements-40/updated-docebo-learn-lms-release-schedule-2022-2174 Enhanced Data Refresh post: https://community.docebo.com/news-announcements-40/updated-docebo-data-lake-2-5-automated-data-refresh-update-5119 October maintenance release post: https://community.docebo.com/product-updates/october-2022-mid-month-release-5308  Reports: Sending, modifying, and more! https://community.docebo.com/integrations-65/reports-sending-modifying-and-more-5180  Learning award winners: https://community.docebo.com/news-announcements-40/congratulations-to-our-learning-award-winners-5420   Let’s get to your questions! Q:  Are there plans to add widget duplication t

Your May Release Webinar questions, answered! For those that tuned in to the May Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). We’ve also placed all the links shared in the webinar at the end of the Q&A for easy reference ⬇️ Questions and Answers My TeamsQ. For large companies, is there a way to auto assign employees to their managers in My Teams? Without having the managers do it? Some managers could have 100+ employees.A. There is a way!! You can define the managers using CSV files in the User Management area. You can find more details here.  Q. Are the My team Reports new ones already live?A. The enhancement to My Team reports is live!  Thanks again @ dklinger for the idea.  ConnectQ. Is Connect an additional fee or included with Learn?A. Connect is an additional fee. Please reach out to your account manager if you have any questions on pricing and implementation.  Q. Can the

Your April Release Webinar questions, answered! For those that tuned in to the April Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). Questions and AnswersQ. When does the new skills dashboard go live?A. The Skills dashboard is live in all Learn platforms. We did have a short delay in this release, but it was pushed out with the April Mid-Month release on April 14th.  Q. Can I configure notification to trigger a notification when a learner has submitted/completed an activity?A. Yes! You’ll want to configure the Learner Submitted Assignment notification. You can also configure notifications to send when learners submit an observation checklist or complete a course. To learn more about notifications available in the platform, check out the Notification Events and Conditions knowledge article. Q. Does Impersonate need View set separately or will it use the settings, including View, from t

Your March Release Webinar questions, answered! For those that tuned in to the March Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). Questions and Answers Q.  Are there any plans to improve the question prompts within assessments in addition to SA, MA, etc.? (i.e. drag and drop, label, hot spot, etc.)  A. Not at this time, however, I like it! I did a quick scan on the ideas portal and I don’t see it in there. This may be a good one to add!  Q. Does skills cost additional money on LEARN?A. My favorite questions to answer as I get to use my favorite word...FREE!  Skills are part of Learn 😀  Q. Can you create your own custom skills?A. Not at the moment but (hopefully I don’t get in any trouble here) I am happy to share that it is on the 2022 roadmap. It is currently planned for Q2 so keep your eyes open as we will make some noise in a sandbox post as it comes to life! Q. Is the skills d

Your February Release Webinar questions, answered! For those that tuned in to the February Release Readiness webinar, you knew these were coming! If you missed it, don’t worry, the recording is ready for you (and so is the release round up). Questions and Answers Q. When do the changes to the My Team page that is now in Sandbox become Live? And where does the skill level suggestion come from?A. Skills pages should be available in the March release for production (March 30th). As part of that release, managers are now able to assess/suggest their employees’ skills level. Q. Are the only user fields email and language?A. Yes, we limited the scope to the most commonly requested platform fields for this development Q. I didn't notice, does the new groups based on fields allow me to assign to groups based on managers?A. For now we have limited the scope to the most commonly requested “stock” fields, which were email and language. We’re open to extending them further in the future and would

Welcome to the Product Q&A Category! This post explains the purpose and themes within this category. What is this category about?As the title suggests, this category is all about asking questions about the Docebo product and getting answers from other Docebo experts. This category is broad on purpose... We don't want you losing time thinking about where your question should go. We may move your question to a different category once it is answered so that other users can find it more easily, but leave that sorting to us! What can I do here?Why, ask questions and get answers, of course! When you create your post, use tags to help others identify what your question is about. Then sit back, relax, and wait for the experts to work their magic 🧙‍♂️ Are you an expert? Then get in here and help out your fellow community members! Make sure to always use the Question post type when posting in Product Q&A so that the community can know you need an answer and so that you can mark which an