Product Q&A

I’m sure this is something simple… but I can’t for the life of me seem to put in the right information into the direct updates section…Does anyone else get these errors? What am I missing?  Error while uploading the Android build to the storeCheck the Direct updates settings and try again. Alternatively, you can download the build and manually re-sign and upload it. Error while re-signing the iOS buildCheck the Direct updates settings and try again. Alternatively, you can download the build and manually re-sign and upload it.

Hi EveryoneWhen setting up a virtual ILT session/event using an external training provider’s MS Teams linkI know in the past Learners have been able to see a live countdown when they accessed the course tile on their My Learning page and the JOIN button would appear based on a timescale set by me.I have just set up some vILT sessions/events for next week but when I login as one of the Learners to check that everything looks as it should, there is no countdown. How soon before the start of the vILT session/event does the countdown become visible to Learners please?I plan to send out instructions on how to access a vILT as this will be a new experience for all the Learners but didn’t want to mention the countdown if it is not visible to them.Many thanksSarah

Hi all! New to Docebo here. I am trying to find a way that we can set up the weekly Digest so that certain courses and Learning Plan reminders are sent to users who are enrolled. But those reminders are NOT sent to anyone who self-enrolled, they are only sent to users who were assigned a course as part of a required Learning Plan. Is this possible? 

Hi all! My organization has been using Harmony Search since February. We did an extensive test and pilot period starting back in fall of 2025 and adopted it fully in February. At that time, Harmony Search was standalone and solely part of the “Global Search” UI and function.  Well fast-forward and a couple months ago Docebo mandatorily pushed out that Harmony Search and Harmony Copilot were integrating. I thought this would just be a UI change, but what I have found is that the responses Harmony is now providing are significantly worse and often times incomplete compared to before the integration. It has eroded a lot of trust in usage compared to what we had early on.  For anyone else that is using Harmony Search, have you found this to be the case? We didn’t notice any problems up until the Search and Copilot integration, and now receive constantly complaints of incomplete responses of Harmony saying there is no content it can use to provide a response when there very much is.

We'd like to start implementing the "Learner Has Yet to Complete a Course" notification, but we're unsure how it behaves for existing enrollments.If we add this notification to a course today, will it also be sent to users who were enrolled in the course previously (for example, users enrolled two years ago whose enrollment status is still In Progress)?Or will the notification only apply to users who are enrolled in the course after the notification has been configured?We're trying to understand whether enabling this notification could trigger emails to existing in-progress learners or if it will only affect future enrollments.

For an ILT course, if the course completion rule is set as ‘Percentage based: 75%’ (The course is marked as completed when the learner completes at least [n] % of the sessions in which they are enrolled), session completion rule: Training Material based (The session is marked as completed when the learner completes the Test training material). Event Attendance option: Mark the event as attended when the user joins the webinarMark the event as attended if the user accesses the recordingsWe are adding the recording of the session as a training material in the course. Now if a learner was not able to attend the live session and watches the recording of the session (which is added as training material) then how attendance is marked for those users. Additionally, if the recording of a session is added in recording section of session, is it possible to track the users who watched the recording?(Note: We are hosting webinars on Google meet, which is not integrated with Docebo)Event Attendance

We're trying to determine whether there's a feature that allows us to archive an individual's entire learning profile/assigned courses, or a setting that automatically reassigns training when an employee is rehired.We understand that Docebo retains prior completion history unless it is explicitly reset using the Archive Enrollments feature, which is the process we currently follow. Just trying to find out if there is a setting that can automate this. 

For an ILT course if we have set the ‘Completion Rule’ as 'Percentage of Completion Status : 75%" and if a learner watches the recording of the session added as a Training material in the course then how attendance is managed for a learner who watches recording of session added as training material and how the course is marked 'Completed' for that user? Additionally, we have set the session completion rule as ‘Training Material’ based i.e. The session is marked as completed when the learner completes the Test training material. Event Attendance option as : Mark the event as attended when the user joins the webinarMark the event as attended if the user accesses the recordingsAlso, how can we track course completion for users with above settings, is it course enrollment status? What does Progress Percentage field specify?   

Hi. I am hosting an external eLearning module in my LMS but the course does not bookmark. Is there a setting in Docebo where I can do this or is it part of the set up in the course itself which I don’t have access to?  Thanks

Hi Team,How can I automatically generate monthly report for all the users who have completed their course, not completed , score obtained, time taken to complete etc via Docebo ?  Can this be generated per organization(for all users)? Thanks.

Hey Brains Trust,Currently, I have more than 50 shell courses, each with an Observation Checklist (OC) attached, that the Nursing team uses to complete skills assessments for workers.These courses are linked to multiple Learning Plans. As a result, when a course is completed within one Learning Plan, it is automatically recorded as completed in any other Learning Plan that contains the same course.However, to meet legislative and compliance requirements, the Nursing team may need to complete the same skills assessment for the same worker, but in relation to a different customer. When the Observation Checklist is completed, signed and submitted, this information is synchronised with another organisational system, which records that the worker has demonstrated competency for that specific customer. Workforce Planning then relies on this information to roster the worker appropriately, as they are considered compliant for that customer.My challenge is determining how the LMS can accurately

Hi Docebo Community,We have a field called Project Manager, that captures names, I am trying to use this field in a report I’m building but is it not showing as an option. Any idea what could be causing this? I’m not sure how to check if this field came with our account my default, as I don’t see it listed under the Additional Fields.Thank You!

Hi, I need some help with reporting on Team Members fields in the user profile. I’ve setup multiple managers that can be assigned to a user. How do I get a report with these new manager fields?  I’m using the Custom Report: New Report > UsersManager Assistant Manager Lead Safety ManagerThe Manager field displays on reports. The Assistant Manager, Lead, and Safety Manager fields do not display on reports. New Report > Users report field options shows the Manager and many of the fields from the Additional Fields tab, but none of the fields I need from the Team Members tab.Am I using the wrong report?   

We are wanting to create one email notification that goes out to the manager and in that email it would list all of the users who report to them on courses that need to be completed in the platform.We are aware of these two email notifications “Digest: Learning has yet to complete a course” and “Learner has yet to complete a course” can go to the manager. However, on these notifications the manager will receive one email per user and this is not what we want.Our managers do have access to the “My Team” in the platform and we know that they can see their team members and it will show if the user(s) are overdue on a course and they can see their User Summary Report. Looking at “Reports,” we would not want to create a manual report for each manager to see their team members and the courses that still need to be completed. We do use the direct manager (#4 Team Members) when a person is created, however, direct manager is not available to select under User Fields at the end of creating a re

Has anyone figured out how to / whether it’s possible to customise the background colour of the new user menu and top banner in the new navigation mode? As you can (hopefully) see from the comparison images below (new navigation mode at top, legacy version below) we previously had the whole page including top banner all one colour, now it’s defaulting to white and I can’t see how to adjust this.    

We have specific direction in our “User created by Admin” notification that goes to users so they can log in and download the app. It has their credentials and such, but we just launched so it didn’t go perfect with importing users. We have a lot of email updates to make and such, so after we make them we wanted to resend that notification. Is there any way to do so? Nevermind! i just saw the activation notification option

 Has anyone had any luck turning off Docebo Marketing popups that have started appearing since the new interface launch. I’ve tried Elmast’s suggestion (CSS) Hiding contextual help via CSS | Community to no avail. and I note that the feature request:https://community.docebo.com/ideas/persist-keeping-contextual-balloon-help-turned-off-when-the-user-turns-it-off-4229 appears to have been removed.Our management team is kind of unhappy that platform marketing is showing up on the platform so we need a way to permanently turn it off/disable it. Craig 

Currently, our organization uses extended enterprise to offer online courses to staff and sell courses to the public. Right now, we use a separate point-of-sale system and API to handle online course purchases from the public as we sell other items, such as admission tickets. If you have e-commerce turned on, is it automatically turned on for all your domains? E.g. would internal staff need to go through the payment process (even if it is “free” or have a coupon making it free) in order to enroll in a course? Or, can you set it up so that e-commerce is activated only on a subdomain?

Hello,We used to have an HTML “carousel” type of news section on our main dashboard for our learners. It was rotating between 4 news announcements they could click on. This morning, when I logged in, it appears that we can no longer edit this or modify this block.  It states that now that it has been made compatible for both desktop and mobile, that these HTML blocks can now only be edited in their “how they will appear” form and we no longer have access to the HTML or to edit it for July. Can someone help with this? MANY of our pages were using the HTML/WYSIWYG widget and now it is nearly impossible to edit some of them. 

Hi Community,We're looking at updating our login page and would appreciate your insights.All of our users can now log in via SSO, so the username/password option is no longer needed as a primary login method. However, we still need to keep it available for test accounts and a small number of users outside our organization.Ideally, we would like to make the SSO option the primary login method by placing it at the top of the page, while hiding the username/password fields behind a button or drop-down that users can click only when needed. Something like this:An additional requirement for us is that this setup would need to work both on the desktop login page and within the mobile app. To my knowledge CSS changes do not work on the mobile app.I came across a few older posts suggesting that this may be possible, at least the switching SSO with the username/password option (Customize Sign in Page | Community).Thank you in advance for your help and insights!

What is the difference between the two times displayed with Learning Plans? I’ve searched a number of different sites and can’t seem to find the answer. 

Hi All! Was wondering if anyone has experienced this.  I’ve put in a ticket but wanted to also share on the forum.  Has anyone begun using Companion and the New Space button is no longer available?  I began testing Companion yesterday afternoon, successfully created a new space and this morning when attaching to a second source domain found that I could not create a new space that connects to it.  

Hello,Is there a way to assign only certain lessons in a LinkedIn Learning course to offer the learner completion status for that course?Specifically, we’re looking to have our learners take the Microsoft Teams course. Since we’re not an education facility, we don’t need to watch ‘Teams for Education’. I told my learners they could skip it, but they want to show the completion for the instructor/learner. How do I do that?Thanks

Hello, I am trying to set a report up so it shows certifications that are going to run out in the next 3 months but can’t seem to get the filters correct. Has anyone set a report up like this before or know the correct options to click or if it’s even possible?

We use Docebo for external customer training. I want to export a list of upcoming ILTs to send to our internal project managers and CX teams to keep them up to date on what we’re offering customers. These internal users can’t sign in to Docebo, so they can’t access the calendar view. Is there a way to export the list of upcoming ILTs with names, dates and times, descriptions, and (ideally) registration links?