Product Q&A

Just wanted to ask if there was a way to send an email to every one of my users?It is not triggered by an event only information. For example the recent changes to the platform.I understand I can do a newsletter but they are not saved so if I send it once to check how it looks I need to redo it which means it could change because of adding pictures. (Unless there is a way to save a newsletter and I will gladly take any instruction on that) I don’t want it to be internal as I wanted people to know about it before they opened the platform.Any advice would be gladly taken.Thank you

I want to create a certification “program” that provides a clear learning path for a group of learners to follow, but also allows for some choices in completing the required elements that leads to a specific “certification.”For instance, I want to be able to do the following where A-K are a mix of Learning Plans, E-Learning Courses and Instructor led courses.A+B+((D or E) or (F or G))or(H+I+J)+K = CertificationThis would allow a more consistent global structure, while still allowing for some regional differences in our business.is there a way to do what I described?

We perform sales onboarding every two weeks, and our onboarding track or curriculum is four weeks long.  I’m looking into creating a LP for each week, separately.  My question is, do I have to manually create 4 new LPs (one for each week of onboarding) every two weeks?  Is there not a way to duplicate an LP?  It seems like a lot of work to have to manually create an onboarding curriculum that regularly occurs throughout the year.  How do other organizations handle recurring onboarding curriculums with ILT (VILT) courses, eLearning mods, videos, documents etc.?Thanks for any insight.

Hello, This is probably a silly question, but if a person had two roles, and two managers, but then leaves one of the roles, how do I stop that manager (of the now vacant role) receiving training notifications please?  Thanks in advance.

Reading documentation for Marking attendance of ILT events. When it says “Mark user as attended when they access the recording.” Where is the recording in question?We use Microsoft Teams, so does that mean they have to access the recording in the actual Teams/Microsoft environment? Or is that something we have to host in Docebo? 

 Has anyone had any luck turning off Docebo Marketing popups that have started appearing since the new interface launch. I’ve tried Elmast’s suggestion (CSS) Hiding contextual help via CSS | Community to no avail. and I note that the feature request:https://community.docebo.com/ideas/persist-keeping-contextual-balloon-help-turned-off-when-the-user-turns-it-off-4229 appears to have been removed.Our management team is kind of unhappy that platform marketing is showing up on the platform so we need a way to permanently turn it off/disable it. Craig 

Curious if anyone who has the “Enrollment Invitations via External Calendar” option enabled in their platform has found a way to report on RSVPs for events or knows of an API end point to use to get this data. I know where to go within each course to see but looking to pull the data across multiple courses. 

Hi EveryoneWhen setting up a virtual ILT session/event using an external training provider’s MS Teams linkI know in the past Learners have been able to see a live countdown when they accessed the course tile on their My Learning page and the JOIN button would appear based on a timescale set by me.I have just set up some vILT sessions/events for next week but when I login as one of the Learners to check that everything looks as it should, there is no countdown. How soon before the start of the vILT session/event does the countdown become visible to Learners please?I plan to send out instructions on how to access a vILT as this will be a new experience for all the Learners but didn’t want to mention the countdown if it is not visible to them.Many thanksSarah

We recently went live with our Docebo environment, and I have been running into an issue with my Power Users and their ability to view insight dashboards. I have set up a Power User profile for my users that have the ability to view insights and nothing more. (No other PU permissions)I also assigned them their individual groups as resources. I am getting an error that says “You can’t access this visual because the data is restricted. Contact the dataset owner to update the row-level security rules.” I did see in the Help Center articles that it can take up to 24 hours for permissions to fully apply to users after their initial login, but it has been over 72 hours for many of my power users. I had received this same issue with a test power user I created, but that test user has the ability to see all of my branches instead of a specific group. Is there something I’ve missed with a branch or group setting? 

We're working on connecting a Unity-based VR training application to Docebo (Axcelis University) so that the VR application can send xAPI statements and track learner completion data. We're currently stuck on the authentication/configuration portion of the integration and would appreciate any suggestions from others who have implemented something similar. What We've ConfirmedThe Unity application appears to be successfully generating and attempting to send xAPI statements.  Communication is reaching the Docebo environment, but authentication is failing.  The error being returned is: unauthorized_client "The grant type is unauthorized for this client_id" The OAuth application is involvedWhat We've TriedReviewed the Unity-side OAuth configuration. Attempted to connect using multiple Docebo URLs and connection settings.  Created and tested a Docebo Connect recipe. Verified that the connector was originally intended to support external content/API integrations.  Investigated whether the

Hello, I am looking for alternative ideas for e-signature rather than the e-signature feature because we do not need users to dual authenticate with a one-time password. Both using an observation checklist or a test are not ideal because the learner experience seeing “test” or “observation checklist” when the initiate that step.  Does anyone have any alternatives they’ve built?

I'm looking for an efficient way to identify where User Additional Fields are being used throughout Docebo, as they can be referenced across groups, catalog visibility rules, enrollments, and other platform configurations.I'm trying to avoid manually reviewing every group, catalog, and configuration individually, which can become very time-consuming.Is there a way to audit or report on where a specific User Additional Field is being used across the platform or a recommended best practice for tracking these dependencies?

I’m sure this is something simple… but I can’t for the life of me seem to put in the right information into the direct updates section…Does anyone else get these errors? What am I missing?  Error while uploading the Android build to the storeCheck the Direct updates settings and try again. Alternatively, you can download the build and manually re-sign and upload it. Error while re-signing the iOS buildCheck the Direct updates settings and try again. Alternatively, you can download the build and manually re-sign and upload it.

Hi all! New to Docebo here. I am trying to find a way that we can set up the weekly Digest so that certain courses and Learning Plan reminders are sent to users who are enrolled. But those reminders are NOT sent to anyone who self-enrolled, they are only sent to users who were assigned a course as part of a required Learning Plan. Is this possible? 

Hi all! My organization has been using Harmony Search since February. We did an extensive test and pilot period starting back in fall of 2025 and adopted it fully in February. At that time, Harmony Search was standalone and solely part of the “Global Search” UI and function.  Well fast-forward and a couple months ago Docebo mandatorily pushed out that Harmony Search and Harmony Copilot were integrating. I thought this would just be a UI change, but what I have found is that the responses Harmony is now providing are significantly worse and often times incomplete compared to before the integration. It has eroded a lot of trust in usage compared to what we had early on.  For anyone else that is using Harmony Search, have you found this to be the case? We didn’t notice any problems up until the Search and Copilot integration, and now receive constantly complaints of incomplete responses of Harmony saying there is no content it can use to provide a response when there very much is.

We'd like to start implementing the "Learner Has Yet to Complete a Course" notification, but we're unsure how it behaves for existing enrollments.If we add this notification to a course today, will it also be sent to users who were enrolled in the course previously (for example, users enrolled two years ago whose enrollment status is still In Progress)?Or will the notification only apply to users who are enrolled in the course after the notification has been configured?We're trying to understand whether enabling this notification could trigger emails to existing in-progress learners or if it will only affect future enrollments.

For an ILT course, if the course completion rule is set as ‘Percentage based: 75%’ (The course is marked as completed when the learner completes at least [n] % of the sessions in which they are enrolled), session completion rule: Training Material based (The session is marked as completed when the learner completes the Test training material). Event Attendance option: Mark the event as attended when the user joins the webinarMark the event as attended if the user accesses the recordingsWe are adding the recording of the session as a training material in the course. Now if a learner was not able to attend the live session and watches the recording of the session (which is added as training material) then how attendance is marked for those users. Additionally, if the recording of a session is added in recording section of session, is it possible to track the users who watched the recording?(Note: We are hosting webinars on Google meet, which is not integrated with Docebo)Event Attendance

We're trying to determine whether there's a feature that allows us to archive an individual's entire learning profile/assigned courses, or a setting that automatically reassigns training when an employee is rehired.We understand that Docebo retains prior completion history unless it is explicitly reset using the Archive Enrollments feature, which is the process we currently follow. Just trying to find out if there is a setting that can automate this. 

For an ILT course if we have set the ‘Completion Rule’ as 'Percentage of Completion Status : 75%" and if a learner watches the recording of the session added as a Training material in the course then how attendance is managed for a learner who watches recording of session added as training material and how the course is marked 'Completed' for that user? Additionally, we have set the session completion rule as ‘Training Material’ based i.e. The session is marked as completed when the learner completes the Test training material. Event Attendance option as : Mark the event as attended when the user joins the webinarMark the event as attended if the user accesses the recordingsAlso, how can we track course completion for users with above settings, is it course enrollment status? What does Progress Percentage field specify?   

Hi. I am hosting an external eLearning module in my LMS but the course does not bookmark. Is there a setting in Docebo where I can do this or is it part of the set up in the course itself which I don’t have access to?  Thanks

Hi Team,How can I automatically generate monthly report for all the users who have completed their course, not completed , score obtained, time taken to complete etc via Docebo ?  Can this be generated per organization(for all users)? Thanks.

Hey Brains Trust,Currently, I have more than 50 shell courses, each with an Observation Checklist (OC) attached, that the Nursing team uses to complete skills assessments for workers.These courses are linked to multiple Learning Plans. As a result, when a course is completed within one Learning Plan, it is automatically recorded as completed in any other Learning Plan that contains the same course.However, to meet legislative and compliance requirements, the Nursing team may need to complete the same skills assessment for the same worker, but in relation to a different customer. When the Observation Checklist is completed, signed and submitted, this information is synchronised with another organisational system, which records that the worker has demonstrated competency for that specific customer. Workforce Planning then relies on this information to roster the worker appropriately, as they are considered compliant for that customer.My challenge is determining how the LMS can accurately

Hi Docebo Community,We have a field called Project Manager, that captures names, I am trying to use this field in a report I’m building but is it not showing as an option. Any idea what could be causing this? I’m not sure how to check if this field came with our account my default, as I don’t see it listed under the Additional Fields.Thank You!

Hi, I need some help with reporting on Team Members fields in the user profile. I’ve setup multiple managers that can be assigned to a user. How do I get a report with these new manager fields?  I’m using the Custom Report: New Report > UsersManager Assistant Manager Lead Safety ManagerThe Manager field displays on reports. The Assistant Manager, Lead, and Safety Manager fields do not display on reports. New Report > Users report field options shows the Manager and many of the fields from the Additional Fields tab, but none of the fields I need from the Team Members tab.Am I using the wrong report?   

We are wanting to create one email notification that goes out to the manager and in that email it would list all of the users who report to them on courses that need to be completed in the platform.We are aware of these two email notifications “Digest: Learning has yet to complete a course” and “Learner has yet to complete a course” can go to the manager. However, on these notifications the manager will receive one email per user and this is not what we want.Our managers do have access to the “My Team” in the platform and we know that they can see their team members and it will show if the user(s) are overdue on a course and they can see their User Summary Report. Looking at “Reports,” we would not want to create a manual report for each manager to see their team members and the courses that still need to be completed. We do use the direct manager (#4 Team Members) when a person is created, however, direct manager is not available to select under User Fields at the end of creating a re