Product Tips & Tricks

Hello, this feels like a really silly question! We use pages to collate together content for our catalogues on our user menu.I recently wanted to change one of these pages, so I have amended the name of the page/the catalogue name. However, I cannot work out for the life of me where the URL of the page is coming from - it’s still saying the old name of the catalogue not the updated one.I have loooked through the help guides on pages but I still can’t work out how to amend the URL/generate a new URL.Does anyone have any ideas? 

Hello,I'm facing a challenge with our exam process. We have developed an exam using Rise 360 and integrated it into a single course shell titled 'Exam' within our LMS. The problem arises when students fail the exam; their status remains 'in progress' in the reports. We want to ensure that upon completion of the exam, regardless of the outcome, students are marked as having completed it. I'm uncertain whether this setting needs to be adjusted on Rise 360 or the LMS.Any guidance would be greatly appreciated.

Hey, Has anyone used this prototype? How does this function work with SCORM packages and articulate 360 specifically rise? I need a solution for multi language courses asap. Can anyone help? 

Hi everyone,For those of you who already have your platforms up and running, could you share how you approached the design set-up?  Did you build the site internally, or did you work with an outside consultant?  We’re looking into redesigning our interface and would really appreciate any advice or recommendations for consultants.Thanks!

Community, We configured with Docebo 2 yrs ago.  Right now we are working on installing/configuring Docebo Connect for Udemy for Business.  We were thinking we wanted to customize the integration to map to Docebo Catalogs and to limit the number of Udemy courses we make available in a more curated fashion to different audiences.   We were told we could do this.  Now looking at the recipes it is not clear that we can.  And perhaps worse so, based on some experiences I’ve read doing that lift did not result in the desired user experience.    We are open to making config changes in our Docebo implementation but it’s not clear what we should consider to make the user experience better with Udemy.   Welcome others input on their experiences and recommendations. thank you,Mary Roche@NamrataSingh @chrisbarsoum 

I can’t find a way to define a due date for a course (not an expiry date) that a user can see and use to plan completion of training on time. This type of due date would simply be visible for user planning purposes; it shouldn’t be the date that a course is no longer available to the user. I’m interested in any creative ways people have dealt with this type of need. Thank you all!

I am new to managing our LMS.  One of our goals for this year is to publish a 2026 annual training calendar.  Can you share the options of using the LMS to generate the calendar?  

I’m sure one of you clever css gurus has figured this out already. Help please.I want to change the inactive user icon to be something more obvious, like a big red cross, or maybe a skull and crossbones, but I can’t get any further than something to do with the span.status-stateWe’re experiencing ongoing issues where our staff are not realising that the little grey dot means inactive. And now today I learned that one of our support staff has his display set to dark mode, which makes the status icon display a grey tick, so he thought the customer was active. Not ideal  

Hello everyone! We are looking to see if the is a way to segment a widget or a page to only be visible to certain users. Initially we thought that you could only set visibility at the menu level, but curious if anyone has set visibility at the widget level or page level.  We would like to create a custom page for only our engineering department to see. Ideally, they would only see the link either if it’s by an option in the menu (we do not want to create a menu per department… that would be too much to manage) or option via a widget that would only show to these users on the home page. Please let me know if you have suggestions of how.

Curious if anyone has any tips and tricks for managing Power Users’ access to groups?Unlike courses and learning plans, you can cannot assign a Power User to all current and future groups. You can assign them all groups that exist at a specific point in time, but they will not be automatically added to any groups created in the future. A superadmin will need to manually assign them the newly-created groups as a resource.We are pretty dynamic in how we use groups. We’re often creating new ones. To that end, it’s not uncommon for someone to say “I can’’t see this group,” which prompts me to assign the resource. How are you managing this? Do you add resources as folks raise issues? Are you periodically updating resources proactively? 

We’re excited to share the growing library of Docebo Best Practice Kits, designed to empower you with actionable insights, proven strategies, and expert tips across key areas of the learning platform. These kits are intentionally designed as practical, easy-to-digest strategy and best practice guides - not sales pitches - to help you maximize success with Docebo. Whether you’re looking to optimize content, boost learner engagement, or define your program KPIs, there’s a kit ready to inspire your next steps. Where relevant, we’ve also included a variety of workshop-style activities that you can run with your CSM or directly with your own team. What’s more?These kits are available to all Docebo University members, so everyone can benefit. We’re integrating them into ongoing automated campaigns for select clients, ensuring timely, relevant guidance. Kits will be regularly updated with fresh insights and new examples to keep you ahead of the curve - we’ve got some fun ideas and even a few

​@SuperShaune’s post about Best Practice Kits has me wondering:What are the things you wish you had done differently during Implementation/Onboarding that would make your life/system better today?For me: Develop a consistent naming convention for all of the items that one “names” in the system (Groups, Courses, Learning Plans, Reports, etc...). Sure, it would still have changed over time and as we adopted Extended Enterprise portals, but starting with that structure in mind would have prevented a lot of cleanup we are now tackling 2 years in.And what’s yours?

Hi all! I’m developing a new gamification strategy where we’d like our published leaderboard to reset each month to encourage users to come back and take more courses and also to give recognition to new users and even the playing field. Each month, the leaderboard will be reset and new course earners will rise to the top of the list. We’d also like to link to our all-time leaderboard and still have that available for users who still want to see all-time stats. Has anyone tried this? Any best practices to keep in mind? 

Help!  Please bring back the old personal help desk chat!  I’ve been trying to get this new one to help us with our questions today and it just spins me in circles and I never get to talk to an agent.  Is anyone else having any luck?  Can you offer any tips to get this chatbot to actually answer your questions?  Thank you. PS: I’ve also noticed it gets in the way of functionality - there is often a text bubble in the bottom right corner that prevents me from clicking different buttons in that area. I cannot seem to delete it.  Quite frustrating! I cannot click next to create this report, nor can I remove the chat bubble. 

Please can I pick your brains.  We are looking to improve the appeal of our management training offer.  We use learning plans but we don’t currently use channels - we will be happy to give them a go if it will help.  Yes, we have a managers catalogue and a managers group and specific learning plans.  Our groups often go wrong and end up enrolling the wrong people on them so I wouldn't want to rely too  heavily on them.   We want to encourage our managers to actively use the LMS to find learning rather than just being spoon fed. Does anyone have any good examples that they can share - screen shots, tips advice?   Anything that you could share would be gratefully accepted.  Many, many thanks

Hi all! Looking for inspiration on naming our LMS (we’re implementing Docebo currently).What do your employees call your LMS? 

How are you managing course versions/versioning in Docebo?  Share your best practices and lessons learned here.

Is there a substantial difference between the 2 SCORM file types other than character limits? We have a course we created internally that has a video within it that is now causing problems. I tried the debugging but it did not help, and now I have both SCORM file types but unsure if the troubleshooting should be different or what else I can do. Pros and cons of each? This course is a bit complicated with branching, knowledge precheck test out options, and several videos, each of which is followed by test questions. Trying to determine why one video at the end is giving some users trouble (not playing and therefore not completing the course) but not others, and it does not seem to be linked to VPN, browser, cookies, or anything else we have tested.

The title to my task widget is currently a gray color and I would like to change it to black to match my other widget titles. Does anyone have any advice on how to do this?

Hi there! We have a ton online + in person courses that are part of a series, we do not house the registration in Docebo as of yet (due to limitations) but I am looking for inspiration on creating a schedule page of sorts (similar to this DU page) but we have a lot more than what’s featured on here. Specifically, we have about 22 sessions for a particular series. Usually we list them out, but I’m looking for something a little more engaging: 

Crossposting here and the Champion group.I have been struggling to find a good solution in Docebo for a program we run. We do a biweekly online continuing education series. Students are required to attend or view recorded archives of at least 4 of the 24 events we offer. This year I created an individual ILT for each webinar with a single session and a single event. Then put them all into a learning plan. We discovered a few issues. Enrolling in an ILT ( even through a learning plan) does not enroll the learner in the session. Learners had to still go into the individual  ILT’s to enroll in the sessions before they could attend or get notifications for the sessions.  Once the event had ended, the sessions closed to enrollment. Anyone trying to watch the recording who had not already enrolled in the session could not enroll in the session. We have had to regularly go in and manually enroll people who were already enrolled in the ILT thanks to the learning plan into a session so they c

Hi All, I’m a bit stumped so hoping someone might be able to give me an idea where to look. We have multiple pages that use essentially identical HTML and CSS to do a drop down menu bar. On some of these pages the menu bar appears above widgets further down on the page (such as the My Courses and Learning Plans Widget) on other pages it appears behind and is un-usable. I’ll attach two screen shots of the same HTML and My Courses and Learning Plan widgets displaying both of these things.Any idea why that might be happening and any way people can think to ensure it appears above further down widgets? (note I have tried to change it from Card to List and it still goes behind one the one page)Thanks in advance if anyone can point me in the right direction!

I’m looking for some ideas on how to best share information with managers.  In general we find the My Team page not very helpful since you have to click into each employee to view their courses (unless they’re overdue).I’d love to hear or see how you’re sharing information out other than just leaving it up to self-service.

Hi community members,We have a user that has the following issue:“I am testing on the sandbox again to check on any updates to the Notifications feature.In Production, my Notifications for PAID courses have the following:User enrolled in course User enrolled in ILT session User completed courseThe first notification goes out when a user does the check out and goes into the Waiting list to be "Marked as Paid" on transactions. It notifies the user that they need to receive an invoice from us and pay before their registration can be confirmed.  The second notification gets sent out after the user has been "Marked as Paid" in Transactions to acknowledge their payment and notify their enrolment into the course and session.  On the sandbox, this is no longer the case for me as User gets both notifications 1. and 2. simultaneously after marking them as paid.  I have also tried testing out 2 notification types on the sandbox that I hoped would give me the result I wanted but sadly with no succ

Hello, has anyone had any success on integrating the salesforce live chat widget into their LMS? we used to have zendesk but it appears that: “Zendesk remains the only officially supported live chat widget that can be embedded in the UI. For Salesforce, consider linking to an external chat portal or support site from within your platform.” Any tips and tricks is highly appreciated!