Product Tips & Tricks

Share your tips, tricks, and best practices with the Docebo Community. Don’t let that knowledge go to waste… Share it with the world!

  • 396 Posts
  • 1,875 Replies

396 Posts

D
Influencer II
dhallInfluencer II
asked in Product Tips & Tricks

Power Uses to access Course Reports from Catalogs

Hi all,Looking for some assistance here. I have six different catalogs for six different teams within my part of our organization. Each Manager of their team wants to people to report on user activity within courses of their respective catalog. Now the obvious solution is to include the Catalog filter in New reports. You can vote for it here:New Reports to include Catalogs | Community (docebo.com) However, until that feature is introduced, what they are doing is going into the catalog then have to enroll in the course just to see the “Reports” button for that course. Here is what it looks like when they click on a course from a catalog: They can only send enrollment links or enroll in the course themselves. I would think that they have the catalog in their Power User configuration, they would be able to Report on it from this screen without having to enroll.I’m trying to coach them to use the Course Management page, however their Catalog is just a child of a Category they also have acc

1
lrnlab
Hero III
5 months ago
billso
Helper I
billsoHelper I
asked in Product Tips & Tricks

Tracking absences in ILT courses

I have a question that’s similar to:andWhat can we do when user Izzy There is enrolled into a session of ILT course A but never attends?Well, we could mark them absent, but that seems to prevent us from registering Izzy There into another session of course A…Suspending them from course A means they can’t be registered at all for another session. We’d like to keep a record of absences in Docebo, so we can answer questions when Izzy’s supervisor calls us and asks “Was Izzy There there?”

3
Bfarkas
Hero II
5 months ago
mcmoshe
Novice I
mcmosheNovice I
posted in Product Tips & Tricks

How to correctly score a learning activity in the system

Hello community,We want to launch the gamification component in our compony soon.Our learning team is debating how to properly "pricing" each learning activity.We are thinking of doing it according to half hours (each half hour of learning will be worth X points)The employee receives the points only if them has finished the course (there is a test at the end or during each course)The points can be converted into prizes (we have three types of prizes for employees).We aim to reach 4 hours of learning per month per employee (how many hours does your organization learn on average?)How should learning be "priced"? How do you do it in your organization?

0
mcmoshe
Novice I
5 months ago
tschoone
Helper I
tschooneHelper I
posted in Product Tips & Tricks

Creating/Managing Badges - Best Practices

We are about to implement Gamification. I have spent hours creating and testing badges/options within our Sandbox.  I think I must have missed things in the Knowledge Base articles, starting with what to include in the TEXT box. Notice it is not called Description or Congratulations box, just TEXT.  I’ve tried to put some thought into what needs to be included in that magic box along with the management of badges.  Our first pilot will have potentially 50 badges, and that is just for the PILOT! Badge management could become very unruly, very quickly when we open it up to everyone!I want to share my notes and ask if I am overlooking anything.WHAT BEST PRACTICES WOULD YOU ADD?How do you determine the points?Have I overthought this?TitleThe title should be descriptive and differentiate the badge from others. Keep in mind your audience. Cute or silly titles may not translate well in a professional environment.Example: Microsoft Teams First Post - HouseLens MS Teams Challenge to ArtistsText

2
B
Novice I
6 months ago
T
Novice I
tonypellegrinoNovice I
asked in Product Tips & Tricks

Posting a Message on Landing Page

Hi All,Does any one have any ideas on how to post a message on a landing page? We occasionally have messages about open enrollment, career fairs, etc. that we’d like to share across the company. 

3
lrnlab
Hero III
6 months ago
Elisha Schoonmaker
Novice I
Elisha SchoonmakerNovice I
asked in Product Tips & Tricks

View Your Team's Scheduled Session

Has anyone found a way for a leader to view a calendar or list of their teams upcoming class schedule?

3
Bfarkas
Hero II
6 months ago
H
Contributor II
hchewniContributor II
asked in Product Tips & Tricks

Learning plan, course validity periods, and expiration notifications

Hey everyone, We launched back in February with a single learning plan and have added a number of individual offerings since then, but we have found it a bit difficult to motivate learners who dropped off at various courses in the learning plan to continue.  The situation with individual courses is a bit better since I set soft validity periods by enrollment date and have an enrollment notification + 3 reminders go out based on x days before expiration. Another group at my company is interested in using a Learning Plan as a container for a curriculum, but I have concerns about notifications since learning plans mass enroll users in associated courses. A fixed expiration date for a course is a non-starter since we will be adding new-hires over time. An validity period based on enrollment date seems like the best option as long as I add the original period to each subsequent course so Course 1 expires in 15 days Course 2 expires in 30 days Course 3 expires in 45 days Course 4 expires in

8
tararussell
Novice III
6 months ago
M
Novice III
MauroBorghesiNovice III
asked in Product Tips & Tricks

One certificate for a bundle of courses

Hi everybody,I have quite a specific need. I have a group of courses (say, 10) where if a learner completes some of them (say, 8), they get one certificate.How can I achieve this in Docebo Learn? I thought about making it available through a LP, but I did not find a way to assign it to those who managed to complete 8 of the 10 courses. I also thought about leveraging course equivalencies, but I did not come up with a good answer (maybe I haven’t thought about it deeply enough!).Has anybody faced an issue like this? Did you find a simple solution without contemplating the possibility to write down all the possible combinations of the 8 out of 10 courses?Thanks in advance!Mauro

4
dkraige
Helper I
6 months ago
zoe.johannsen
Novice I
zoe.johannsenNovice I
asked in Product Tips & Tricks

Attendance Sheet - location columns/tracking virtual attendance

New to managing this LMS, so thank you in advance for your patience! We host a lot of our technical trainings at our HQ. Because of this, we open up a lot of those trainings as a hybrid option so that other office staff can attend. It’s helpful to know which staff are attending in-person vs. in the virtual space (but in real-time, not a recorded session). Occasionally, the learning team is not present for these trainings and it’s helpful for the facilitator to know how many staff from other offices we expect. I wrote Docebo support to see if there was a way to customize our attendance sheet with a ‘location' column, but there is no way to do that. Do others have alternative ways to easy track who is where when attending hybrid courses? I’d like to easy say that there will be 3 from our Melbourne office, 2 from our NY office, etc. Or, 5 total from other offices. Whatever is easiest. Thanks!

5
lrnlab
Hero III
6 months ago
nicole.roman
Influencer I
nicole.romanInfluencer I
asked in Product Tips & Tricks

SCORM file size limit?

Got a “File size error.” message while uploading a SCORM file. We use Articulate Rise as our current content authoring tool and export SCORM files in the “SCORM 1.2” format. Does anyone know a way we can export it to reduce the file size or track how many files we have in a SCORM package? I found the Docebo article that says the file limit is 15000 files but nothing on the SCORM file size itself.   

3
paolo.gaioni
Docebian
6 months ago
R
Docebian
roberto.moscatelliDocebian
posted in Product Tips & Tricks

How to test webhooks

Hi everyone, I’m Roberto Moscatelli from the Docebo Support team and I would like to share something about testing Webhook.If you are not familiar with Webhooks you can use a test website and check how they works. So, first of all go to https://webhook.site  You will see a page like this:  Then copy the “Unique URL” clicking on “copy to clipboard”:  Now move to your platform and go to Admin Menu-Webhooks and click on “+” icon to create a new webhook:  Now Just insert a name (like “test”), paste the payload URL and select an event:  In this example I selected “User has been created”.Then Save and make sure to activate the webhook clicking on the status as below:  So now create a user under “Admin Menu-User management” and go back to the website https://webhook.site You should see the event like this:  Now you can do the test using also the other events! 

1
Bfarkas
Hero II
6 months ago
M
Novice III
MauroBorghesiNovice III
posted in Product Tips & Tricks

Notifications and learner journey

Hi everybody,I’m trying to figure out how to design an effective Learner Journey and when it comes to engagement you cannot neglect communication, i.e. notifications triggered automatically by the system.We have a series of Learning Plans composing an actual “learning path” for several kinds of professionals, but while on the one hand I can grant progression and communication of that progression (with emails, badges, etc), the Learning Plans must physiologically evolve over time.For example, if a Learning Plan was completed by a Learner, so they got their congrats handshake and badge, but after some time I need to add a new course to the Learning Plan itself, is there a simple way to configure a mild notification that they should keep up with news and updated learning contents?Or: let’s assume I created a course specifically for Marketing people and I want them to be acknowledged of it: how can I notify a certain pool of users (say, a Group or a Branch) that a certain course (for examp

1
L
Helper II
6 months ago
Ccorder
Novice II
CcorderNovice II
asked in Product Tips & Tricks

Custom CSS For Course Catalog Page

Has anyone created CSS to add an image to a course catalog page? I have not been able to figure it out. Thanks! 

11
S
6 months ago
Terry Gayle
Terry GayleNewcomer
asked in Product Tips & Tricks

Test out options using assessments

Hi there!My team is working to create new learning programs and we want to enable learners to only consume content that is relevant to their current skill gap.Does anyone know if there are any options within docebo for assigning courses based on the results of an assessment? We are looking to create a test out option and have the results of the assessment dictate the assignment of specific courses rather than a full learning plan (ideally, we’d love to have a custom learning plan created based on the results of an assessment- not sure if this is possible with Docebo functionality?) Any workarounds we could leverage to have a similar outcome to what we are looking for? Thanks in advance!

2
rtomchuk
Novice III
6 months ago
dklinger
Hero III
dklingerHero III
asked in Product Tips & Tricks

Help with rethinking Managers Dashboards

Folks, today I caught back up with my original sales rep and we were chatting about the past year in review and the look forward. I expressed a dissatisfier was the new My Team reporting outputs…and he suggested a viable alternative can be to consider establishing permissions for a supervisor as a Power User to give them access to the older dashboards in Reports.I am intrigued by this because he mentioned there will be no need to maintain the mapping of supervisor to subordinate as a resource…I hear this? And I begin to think the approach is viable.  To be fair and open? He did mention that “my integration should handle that…”I get I will need to do some magic with pages and menus to support the links to the dashboard…but does this sound accurate? I was under the impression I needed to maintain the supervisor to subordinate as a resource for each and every supervisor…which was one of a host of reasons to not go down this route….including exposing the backend to managers…Anyone exposing

9
christina.streetman
Docebian
6 months ago
dkraige
Helper I
dkraigeHelper I
asked in Product Tips & Tricks

Embedding video file on a widget page without using Youtube, Vimeo, etc.

Is there a way to put a video frame on a widget page WITHOUT it being a link to an external video host like Youtube or Vimeo?  The Youtube embed DOES work and will play my video if I host it there, but it has the video title overtop of the video frame, and also shows recommended Youtube links when paused or finished.  Those things take away from the beauty of the platform, and also encourage learners to click links and leave the platform, rather than staying engaged.Is there a way to use the HTML widget or another one to embed a video player within a Docebo page without having to use one of these outside services?

4
A
Novice II
6 months ago
S
Contributor I
Seth ClarkContributor I
asked in Product Tips & Tricks

Certifications & Retraining Help

Hello everyone,  I am sure I am just overthinking this, but I am brand new to LMS platforms and I am have no clue if I am doing the Certifications & Retraining right. Outside of the simple course Docebo offers, do you all have any resources I could use?  Thank you in advance! Seth Clark

2
K
Novice III
7 months ago
C
Docebian
candace.forbesDocebian
posted in Product Tips & Tricks

Daylight Savings applied to Automation Rule Schedule

Hey all! Its that time of year again! for anyone new here for this timeframe, Daylight Savings time is not applied automatically to the Automation App. So, if any agent gets tickets about Automation Rule not triggering at the correct time, the SA or agent can access the rule and resave it entirely and then it will apply the Daylight Savings time to the rule. 

10
lrodman
Guide II
7 months ago
Salvo
Influencer III
SalvoInfluencer III
posted in Product Tips & Tricks

Content providers

Which content providers do you have?We are using:Udemy Corpacademy Inrehersal Rosetta Stone Hutsix

4
billso
Helper I
7 months ago
T
Influencer I
tmurphyInfluencer I
asked in Product Tips & Tricks

Comslider Successes

Greetings to all those who are using Comslider. I am interested in your feedback (both good and bad) on this application. Seems, from what people have to say it is an easy enhancement to the platform? Thanks, Tim

10
dklinger
Hero III
7 months ago
pcarr
Contributor III
pcarrContributor III
asked in Product Tips & Tricks

Is it possible to remove the Share Content and Ask the Expert icons from the Channels pages?

We would like to launch using channels but at this time we do not want to allow everyone the ability to upload content or ask questions on the platform.  We would like to remove the two icons that show at the top right for sharing content and asking the expert from the All Channels page and the actual channels when they are opened up.  Does anyone know how to do this? Because they are built in there isn’t an option to turn them off like you can when you build your own page.  I could build my own page though it would mean a lot of manual work and then when people click on the channel they would still end up seeing these two icons.  We could launch with them there as I know we can restrict who shared content but the challenge is that it is still there, the user can still click on it and go through the motions of uploading but then they get to the end and there is no channel to add it to.  So if I can restrict it why can I not just remove this as an option to avoid confusion?   

10
H
Novice I
7 months ago
billso
Helper I
billsoHelper I
asked in Product Tips & Tricks

Entering multiple events in one annual session

I’m interested in recommendations about the following workaround. I’m especially interested if anyone uses the following workaround to reduce the number of sessions for a course.We run several dozen events for a few high-volume ILT courses during each calendar year. Each course requires attendance at only one event.If we enter each course event in its own session, there’s a 1:1 session:event relationship but the session list becomes really long. That was the standard in our old LMS, but one of my team asked if we could break the wheel and consider the following:Each location could have one session of a course for the entire year, such as Worcester 2023 First Aid. Within that Worcester First Aid 2023 session, we’d list all the events for for that course and location in 2023.For example, classes on January 6, 20, February 3, 17, etc. each have their own event within that Worcester First Aid 2023 session.It’s an attractive idea, as we could easily build the schedule in Excel and upload al

11
Bfarkas
Hero II
7 months ago
brandonq
Contributor II
brandonqContributor II
asked in Product Tips & Tricks

WebEx Settings when created via ILT Event

Has anyone found a way to establish defaults for WebEx sessions created by ILT events? For example, we often have attendees that are not as technically proficient struggle with VOIP as the default (and only option) when setup, so we are manually adjusting to allow for dial-ins on the backend (within the WebEx account). As we grow the number of events/sessions, that becomes increasingly manual to administer. And once an event begins, if you realize that step is missed, you can’t adjust in real time. There are a few other things like that which could be helpful to have controls over for WebEx events (notifications, etc.). Wondering what ideas others may have to streamline this sort of thing. 

3
G
Novice I
7 months ago
S
Novice I
stacyroderickNovice I
posted in Product Tips & Tricks

Engaging Home Page Layouts

I am looking for some clean and engaging home page layout designs for Learners, Supervisors and Admins.  I’m not a designer so it is always best for me to see examples and copy things that look good.  Does anyone have screenshots or links they can share to give me some ideas?

22
B
Helper III
7 months ago
R
Docebian
roberto.moscatelliDocebian
posted in Product Tips & Tricks

How to open a ticket to Help Desk if you don’t have the access to platform

Hi everyone, I’m Roberto Moscatelli from the Docebo Support Team and I would like to share something about opening tickets to Help Desk.As Superadmin, if for any reason you cannot login to your platform, you can open a ticket from the Docebo Help Desk Page as well. To do it just go to help.docebo.com Then click on “Support” on the top right:  Then just insert all of the information in the form below: To check all of the interactions/tickets that you have with the Support Team just sign in on the top right and, once you have inserted your credentials, click on your account and select “My activities”:  Then you will see a list of tickets created by you as Superadmin: If your Docebo platform has multiple Superadmin accounts for the platform (thus, multiple people submit requests to the Help Desk Team), you can submit a support request asking for permission to view all requests submitted by all Superadmins for the platform, rather than just your own requests. Otherwise, going to “Organizat

0
R
Docebian
7 months ago

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