Product Tips & Tricks

Hello, has anyone had any success on integrating the salesforce live chat widget into their LMS? we used to have zendesk but it appears that: “Zendesk remains the only officially supported live chat widget that can be embedded in the UI. For Salesforce, consider linking to an external chat portal or support site from within your platform.” Any tips and tricks is highly appreciated! 

Hi All! Is there a way to create a report that shows a trendline for the number of users registered in the system over time? For example:April 2025: 300 usersMay 2025: 350 usersJune 2025: 375 usersetc.

Hi everyone,I’m currently working with a Power User on revising a course that is included in multiple learning plans, and we’ve encountered a workflow challenge.The goal is to ensure that only users actively enrolled in a specific learning plans are required to retake the revised version of the course—not everyone who previously completed the earlier version.While it’s possible to manually review the enrollment list in the learning plans, and archive and re-enroll only those users, this process can be quite time-consuming for Power Users.Has anyone discovered an efficient workaround for this? Or is there a configuration or feature that might help streamline the process that I may have missed?I’d greatly appreciate any insights or suggestions—thank you!

Hi all, we have a numbe of VILT courses available in our course catalogues, but are very frustrated because the Enroll Now button only enrolls the learner in the course, not the session! We frequently record the trainings and post them back on the course, but users who happen to come along afterwards and attempt to enroll to watch the recording are met with an (incorrect) error message about ‘no session exists’. Can anyone suggest a way around this issue please? Cheers!

📊→📄Hi everyone! New to the community and wanted to share a solution I developed for a common reporting challenge.The Situation: Client needed individual activity reports for 150 users for physical filing. Docebo's export gave me one comprehensive Excel file with all users combined. Of course, there is always the option to view and download a certificate manually per user or by clicking on "User Personal Summary" - but doing this 150 times manually wasn't practical for the client's timeline and budget.The Challenge: Manual separation would take days, and custom development was out of budget.My Solution Using Existing Tools:Step 1: Leverage Excel's Pivot Table Feature 🔄Started with standard Docebo user activity export Created Pivot Table with users as filter Used "Show Report Filter Pages" to automatically generate 150 separate works

So I have seen many mention that they could not duplicate ILT courses but could duplicate e-learning courses. And I have experienced the same thing. However, if you use the API Explorer you can actually duplicate any type of course...including ILT. It does not duplicate sessions or anything like that, but just the shell. So through the API we can duplicate any type of course and you can actually select if you want the training material duplicated as well. It is not the cleanest solution, but until Docebo let’s us do it through the UI it can save a lot of time.Keep it a secret though...if Docebo hears about it they may retire that API end point and screw us all ;)

We are running into issues with duplicate accounts popping up in our Docebo, due to name changes and account modifications. I’m fairly new here, still. It seems like the solution we’re going with is to merge accounts and then deactivate the old one, leaving the new one active. But we are siloed and have Super Admins in other places. Is there a way for me to find records of merged accounts. I tried using the audit trail and am able to search things like modifications. But the resulting file is gigantic. Is there another way? 

We use an additional user field that captures whether a user "manages others" using a Y/N dropdown. This field is updated nightly via SFTP reporting.We’re looking for a way to identify users whose status changed from 'No' to 'Yes'—specifically, users who did not manage others yesterday but do today.Is there a recommended method or built-in functionality to help us track this kind of change between nightly updates?Fingers crossed - Thank you in advance! 

Hello all, When I enter in the Insights option, the dashboards did not appears.It´s not a user problem or platform problem. I cleared the cache, used two internet Browsers (Chrome   and Microsoft Edge) , without success. Any tips about it?   

Hi All.For  auditing purposes,  I need to include the course description and the learner's signature on the course completion certificate. I noticed that DOCEBO has an interface with Docusign.( https://tray.ai/connectors/docusign-docebo-integrations)Have any of you implemented this integration?Is it possible to insert the Learner signature in the course completion certificate? As for the course description, the ideal would be for the certificate to be printed on both sides. On the front, the certificate itself, and on the back, the course description. We haven't found a solution.Any tips? Regards,

Dear community, Does anyone know the “Docebo Content Classic” (or Marketplace) content library (see screenshot attached) and has or is working with it? If yes, how do you or your learners like the search - or rather filtering - functions and/or the structure, where the content can be found? We are using and publishing content in 3 languages (GER, FRA, ITA) and whenever I filter for only German content in their library, the search result show me first countless English contents before any German content.  Our learners have “completion of 30hrs e-learning content, p.a.” as annual objective and they are told, to find content themselfes, according to their personal objectives. Thus, if they loose too much time searching for useful content, they will take to the barricades.We took up this issue with docebo and their reply was - and here I quote “Support has informed me that, at this stage, the search behavior in the Marketplace is not considered a malfunction but rat

Good afternoon everyone.   I wanted to make everyone aware of a big big bug in the system.   We found from a customer that is a power user that also is an instructor on an eCourse or ILT/Webinar that they can added, delete, modify any training material to and in the course.   Thus someone who should not have any rights to build out a course now has the power to change the course or virtually remove all of the training material in the course.  As a note, this “Feature” ie BUG is not documented anywhere.  We need to raise this up to Docebo management as this is a major violation of  permissions.  We need to have people reach out to support to help drive a fix on this as this is a dangerous situation and needs to be fixed immediately. Please reach out to me if you have any questions Eric VanAuken

After a previous post by my teammate, we determined that the best way to hide inactive course shells (that either were solely for historical elearning purposes with no content or VILT courses with no active sessions) was to mark them as Under Maintenance and add them to a course catalog only visible to superadmins. Is there a better way to do this than editing each individually to Under Maintenance? I do see that there is a (closed) suggestion that has since been closed but it doesn’t address the status of courses so if there was something I missed in a help article let me know!

Hello there, we are just starting our yearly update of all our courses and also switching to the newer SCORM version from the older one our courses were created in and thought this would be a good time to fix something in the design of the course player that we have disliked since the beginning. Currently the title of the lesson being viewed is shown at the top of the screen in white font on a dark gray background.  We would like to change this to a colour that matches our branding. We have been able to change the background and accent colours (after the attached screenshot was taken) but the banner at the top with the course title remains in the dark grey. I have searched this forum and Docebo University and cannot find anything that addresses this specifically, but maybe I am using the wrong search terms. Does anyone know of a way to change this?

Four failed attempts!I have a CSV file with the data on almost 300 people. The date is in the correct format YYYY-MM-DD; the yes/no columns are all correct and filled in. Everything looks fine with me.When I go to upload I get an error message: Then I pull the error report and there are 300 rows of this: What am I doing incorrectly?

Hello, team,I’m wondering if anyone has ever allowed the end-user to self-select their Landing Page. I’m thinking that with a course and quiz responses, we could get them auto-sorted to groups based on their responses in a course. The idea is to allow them to select a “Role” type for them and then their landing page is custom to that type of Role of user.Any pro/cons/experiences before I dig in?

We are wanting to leverage the badges and I’m wondering how others enable learners to share their badges. I see there’s a way to allow them to share on social media or copy a link. But what about if they want to add the badge to their signature? I haven’t found a way to download something like that.Has anyone else? Or does anyone have suggestions on how you manage this?Thanks,Ariel

We need to create a certificate that has the program content on the back. Currently, this cannot be done in the LMS. Does anyone have any idea how to get around this?

Hi, everyone! I am trying to determine what will work better for my team when a learner leaves our company (our instance of Docebo is internal only). It sounds like for access and experience of the learner, there is really no difference between deactivated and expired. It sounds like a deactivated user will retain their enrollments (and potentially trigger notifications if there is a validity period involved?) but it is not clear whether the expired one will. Also, both can be reinstated, which is important to us but not sure which experience would be better/easier or the pros/cons. Looking for advice on how they use these statues when employees leave their organization. Thanks!

Hi everyone! We are currently trying to find the best way to guide our detail-oriented (detail hyper focused) staff members along through video training in the clearest way possible. Once the video is complete, you get the green (or system colored) popup saying you completed the course, but it doesn’t easily return you to the dashboard or deliver a clear “you’re done here is the next step” message. We have created some tests of an HTML page with instructions and other additional ”lessons”, but I would love other suggestions for people with some very fixated mindsets!

Hello Docebo Community! We recently implemented Docebo Learn LMS and as part of the implementation process, course shells for previous learning sessions and e-learning modules were created and the course completion data was migrated over for our users. We want to hide these course shells from showing up in the search on the platform, as there is no training/learning content associated with them, as it was for historical/archival purposes only. How can we do this? Thanks!! 

We are planning to move from Classic Docebo to Eloomi. I would like to know if anyone here has already made this change.I have a few questions: How did the move from Docebo to Eloomi go for you? How much time did the move take? Did you have to set up many things again, or was it simple? Did you have any big problems or surprises during the move? What things got better right away after you started using Eloomi? Did you receive enough help from Docebo during the move? How was your experience with their support team? Thank you very much for your help. Any advice or ideas would be very useful.

We have different courses in different regions, all administered by local Power Users who have restricted permissions for their regions only. This should prevent them from being overloaded with courses they do not need to administer and also to avoid mistakes.The problem is, customers sometimes change their region or are trained in another country. The regional Power Users cannot see this in the user Personal Summary. Is there a way to make the full personal summary visible to all Power Users without having to assign them administrative rights for all courses?

Has anyone found a way for a leader to view a calendar or list of their teams upcoming class schedule?

My team is struggling with some scenarios where our Groups are not accomplishing what is intended. Does anyone have a recommendation of the best way to master/practice creating Groups using logic and how to test if you’re on target?Are there any DU courses? Any KB articles?Much appreciated!