Solved

TLDR – While reporting on our completion rates for courses, we are finding that it keeps going down for one key reason: stale/aging enrollments. We need to find a way to expire enrollments rather than carrying them forward indefinitely.  Backstory – We have migrated 3 other LMSs into this one that we manage, and with that was a whole host of enrollments for courses that may have been in progress previously (regardless of that learners intention to complete). We also have learning plans set up where some people will take all of the courses, and some will only take selected courses (not all). Both reasons mean that we have courses with enrollments that will never move forward.  Need – We would love some advice on how long to leave enrollments active, and the best practices on how to expire them within the LMS. We are considering using the Days of Validity feature for the e-Learning courses, and set for X days after enrollment (maybe 6 months?) but with a Soft Deadline just incase the lea

I have a learning plan created.  I would like to enroll users and have the learning plan available to them May 1 (for reference, it is April 24).  I will not be in office on May 1 to do this manually.   Is there a way to schedule enrollment so that learners do not see their learning plan until an appointed time that I can schedule in advance. This learning plan contains 8 e-learning courses. Thank you!

We launched the public catalogs. But we find the filtering of categories can’t be displayed properly on the login page when users switch to another language. For example, a native Portuguese user goes to our system, they will switch the language to Portuguese. All the text will be switch to Portuguese, except for the category list. It’s required to reload the page to display the categories in Portuguese. Is there any way to fix the problem?

I see eligibility rules for groups but not branches. I know I can change a branch with a CSV file or assign a branch based on an additional field at creation. I am struggling to find a way to automatically change a branch based on any conditions. Use case:User enters the system as a potential consultant, placed into the “Potential” branch. When they meet certain criteria, they move to the “Consultant” branch. If I can capture the criteria, can I automate the switch? If I setup the creation based on an additional field, will it update current users’ branch based on that field changing?

Hi, we’ve found that the filters trigger that opens up the filters panel is not very apparent to many of our users.I’m looking for a CSS implementation that makes the filters panel always open. Can this be done?Regards,-S

The option to change score display under Score Management for a quiz is grayed out/disabled. I want to change the scoring from numbers to percentage. I do have people enrolled in the quiz but not started and I have people that have completed. I do to have any users that are “in progress”. What am I missing here? Is this dependent on some other setting somewhere?

I'm looking to run a report to find out who isn't enrolled to a course - as it stands the filters only show me who has been enrolled but not completed the session/course.I can find out via a vLookUp but looking to see if this is a feature on Docebo. Thanks in advance.

One of our customers requires our certificates for course completion be signed, is it possible to prompt an employee to sign their certificate associated with a specific course in the system?

Hello,Currently, employees who are “on leave” remain active in our system. Therefore, they are still enrolled in courses while they are out and there isn’t a way to identify them in reporting. I believe it is ideal to move “on leave” accounts to an inactive status, but this could cause them to be missed from course enrollments via enrollment rules (since active users remain in groups and will not get enrolled in courses they missed once they become active). How do your company handle employees who are on-leave in Docebo?Thank you!Jessica 

Does anyone have CSS code to hide this icon? We are trying to strip down one of sites to have minimal options in the top bar...Was able to find a way to hide global search but would appreciate if anyone has this code is they can share. Thank you. 

My LMS supports both employees and customers. I want the training to be free for employees but want to charge customers.What is the best approach, looking for suggestions. Is this a use case for subscriptions?

Hello, I have a number of users that have requested changes from their personal email addresses to their company email addresses. This will also change their user name. All users have completed courses. Does changing email and user name in the system require that users complete the courses again or does it retain their course completion status?Thanks for your help!  

Hi everyone, pretty sure the answer is no, but just checking.There is not a way I can set up my sessions so that a user can join a waiting list on one session and book a free place on another session that is scheduled for a later point in time, is there ?Stephen

Hoping someone has experienced something like this. We utilize American Heart Association RQI courses. These courses have to be assigned perpetually or ongoing for all learners who need them. The assignment is the same name and is assigned quarterly to anyone who is done the previous quarter. Anyone have a similiar situation and if so, how do you make this work? Thank you - Jodi

Use Case:  Attempting to use a local survey for multiple cohorts and would like each group to select the start date of their training session using a calendar drop-down.  Question:  Has anyone figured out how to add a calendar drop-down or date field as a question response in a survey?  

We are having some issues with Docebo Connect for some external users, when they first access via OKTA they get an error, but some can proceed without any issue. As a workaround, we create profiles for these users and that resolves the issue. But manual creation of profile is something that’s not sustainable. Has anyone experienced the same issue?

Is there some CSS or other way to adjust the fields displayed in the Calendar Widget?  Or maybe this is an enhancement?  Currently, the Calendar Widget shows the Session Name and Description.  The Description is too long to fit well in this position, and if a Learner wants to read the Description, they can click into the item to review additional details.  What would be more helpful in this view is the Course Name, Session Name, and Event Name (or title depending on how you’ve setup your system).  It would make more sense on the calendar in all three views.   If it can’t be updated for all.  Seems like there should be an option to turn on/off which fields to display (similar to My Profile).  The current view is not helpful at all for Learners and we should not have to duplicate the Course Name into the Session or Event references.

Hi there, I have a learning plan in place. This plan contains two courses and has a rule in place. You have to complete the first course before you are allowed to access the second course. For learners this makes sense, but for the teacher it doesn't. Is there a way for the teacher to access the second course without being forced to complete the first?   

As a company we are reporting on training data from 2022. For example, I created a custom report (courses - users) for all of our onboarding learning plan and courses. But I am not able to tell what data is from 2022 only. Does anyone have a recommendation on custom reports or best practice to capture data like this? Thanks!

Hi there, Does anyone know of a way to hide Learning Plan descriptions for learners? When they open a learning plan, I would like to only display the courses inside the learning plan (with no learning plan description on top). Thank you

Hi EveryoneI am new to Docebo having just been released into the wild by our consultant last week!!We have two Learning Plans each containing three ILT courses. Learning Plan-1 must be completed before Learning Plan-2 is started.Once the last course is completed in Learning Plan-1, the Learner is not required to start the first course in Learning Plan-2 for a further 12 months (are you still with me?).Is there a way of creating a delay between Learning Plan-1 being completed and Learning Plan-2 being started?  We’re trying to avoid having to set up reminders to enroll people nearer the time.Many thanks 

Hi, I’m looking for help with CSS.I would like to put a link to our main catalog on the right side of the breadcrumb bar. Simply the word catalog and when you click the word it takes you to the catalog page.Anyone know the CSS to make this happen?

Hi!We have different Categories for our Safety Courses and our Compliance Courses.I have a site Safety manager that should have access to mark completions on Safety Only Courses. However, he wants to be able to SEE our compliance courses to track completion - not edit enrollment. We can’t give him access to mark compliance courses done, but he needs to be able to mark safety courses done. How should I set up his permission?If he doesn’t have assigned resources of the category of “compliance” he cannot pull a report himself since he can’t view those courses- right? How can he track this set of courses?  

Hello!We are just getting started with Docebo. My design coworker has created a very nice header to help White Label our account. It is designed in Canva. I have added Canva as an allowed iframe in e-learning. The system shows me that Canva won’t communicate:What am I doing incorrectly. Kris 

Hello hivemind,I’m looking for your tips, tricks and experiences.We want to release some modules that belong to the same course over several weeks. We don’t want to create each module as a course and put them into a Learning Plan unless we can’t find another solution as it really is a course not a collection of courses. In other LMS systems I’ve worked with it is possible to add course material to a course but keep it locked until a certain date. This is visible to the student and they can see that there is a new module and what the date it will be shared is. It also keeps them from being able to complete the course. I don’t see this option in Docebo. You can hide it and you can set a date range that it will be available but if it’s not available yet it won’t be viewable to the end user and more importantly it won’t block course completion. Is there anyway we can control course completion so that people who complete the first module don’t complete the course because there will be anoth