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Hello,Hoping someone can illuminate me.I have usernames that begin with one or more zero(s) for one of my EE tenants. When normal reports export as .csv, these leading zeros may be removed. If we manually export the data we can use .xls and that keeps the zero(s). If I format the username column as Text, this helps keep the leading zero(s).The issue is when I go to upload these spreadsheets back into the LMS. When I convert the .xls to .csv, the zeros are removed, even if the column is formatted as text.I was looking at the Automation App, and I think I’ll run into the same issue of needing a .csv file.Any help is much appreciated!!

I have a session/event scheduled for a future date. A user enrolls in that session. Why does that user have the option to “Start Learning now”? When I look at the course to see who has enrolled, I see several people that are in the status of “In Progress”. How can it be in progress if the ILT session is in the future?Is there some setting I am missing?

Hello,Via Docebo, we are offering courses that have been accredited. Once a learner completes the necessary coursework, I need to be able to submit a report to the accrediting body in order to grant the learner their earned credits. Each accredited course has a unique identifier (the UAN ID) which must appear in the report in order for the accrediting body to know which course the learner consumed. I don’t know where to store the UAN ID in a way that I can then later pull into a report. Currently I’m thinking the Code field might be the best option. Has anyone found a way to solve for this requirement? Thanks much! 

So, has anyone heard any news on where Docebo Inspire 2023 will be and when?  Those of us who have to travel far would like to start planning.

Good day!Our custom pages are using iframes for added functionality. One example of this is our custom menu bar. However, when viewed via the mobile app, the iframe is not supported. Is there any alternative for this?

Is it possible to run a report that shows all the courses inside a learning plan? and their completion status?

I am wondering if anyone else is having this issue or if you can test to see if it is an issue for you. (I have submitted a ticket with helpdesk but they are off for the weekend) All new ILT’s (including most recently created not sure how back) the enroll into this session button does not appear to work. Older ILT’s are working. The ENROLL button to the top right does work, but the Enroll into this session does not. I have been able to reproduce this multiple times under every browser. Is anyone else seeing this or have had this issue before? Any advice ? 

Hi everyoneWill a newly created Group pick up users who already meet the Group criteria i.e. does the Group work retroactively or will it only pick up users who meet the criteria after the Group was created.We have just created a Group that will contain users who have completed a particular course.  Before creating the Group there were users on the LMS who had already completed the required course but they do not seem to be in the Group.  If the newly created Group doesn’t work retrospectively, how do I get the existing users into the Group?Many thanks

When we are uploading a CSV user import file, what settings do we need to have in place or settings in the CSV so that existing users are updated, if changes are made, but not change their passwords? Thanks 

Hello guysPlease guide me, I created a Channel with 6 courses in itI set it up to be visualized only in one branchWhen test it:User “A” sees only 2 coursesUser “B and D” cant find the channel at all or any other channelUser “C” sees only 1 courseUser “E” sees 4 coursesetc... Q1: Do I need to enroll all users to these 6 courses previously ?Q2: WHy ??  Users B and D cant see any channel? How do I make users B and D visualize channels? Thank you, @lrnlab @lrodman @dklinger @Bfarkas    

Is there an easier way to re-assign courses without unassigning and re-enrolling them?Also, when doing so, does it keep the data from when they were enrolled previously?  

Seeing if anyone has been able to achieve this?We are using the wire transfer feature of the platform, but some of our transactions are going to be free because they either are:Employees using a coupon to receive our training for free Users selecting free courses from a learning plan that contains both free and paid elementsIn our workflow, someone still needs to go in an mark the transaction as paid even if the cost of for free.  Has anyone been able to automate marking the transactions with no cost as paid so that our users do not have to wait for an admin to mark it as paid?

I want to be able to disable the ecommerce cart for customers to purchase courses but still want customers to be able to use their coupons only. Is there a way to do that? 

I have a notification that needs to go to managers when their direct reports enrol to a course (ideally it would actually be a user has enrolled to ILT session but that’s currently not available).I want the email to read:Hi [manager_name],[direct_report] has enrolled to [course_name]Can I use the available short codes to achieve this? My understanding is that [first_name], [last_name] and [username] would all apply to the direct report?This will be a singular [direct_report] and [course_name] so not a digest type notification.Thanks!

Is there a limit to the amount of courses that can be put into a Learning Plan?

Is there a report that can be run that will show who enrolled users in a specific course?

I’m running into issues with the Branch Reporting.  When I run it as the SuperAdmin, I get the “donut” Performance by branch to work as well as the data at the bottom with Sub-Branches showing the correct numbers of Enrolled, Completed, etc…When I login as one of the powerusers, I don’t get the “donut” data and the bottom only shows number of users, not other data is populated. We are trying to run reporting based on the following:VP, HR, Training Manager - See all districts, sites and employeesDistrict Manager -See their sites and employeesSites - See their employees.I’ve tried everything I can think of can’t get it to work correctly.Ideas?

I have a course. This course is included in multiple learning plans.I need to unenrol a user from said course.This particular user subscribed to this course through a learning plan - therefore Docebo won’t let me unenrol them from the course directly. I don’t know which LP they enrolled from…. Indeed, it could be more than one! How can I find out which it was? Is there a more elegant way to remove said user from this course than brute force unenrolling them from the learning plans?  

Hi, I'm wondering if there is a way to set a user's "Course First Access Date" for a course when manually editing a course enrollment to "In Progress" or "Completed" for a learner.I noticed when manually editing an enrollment for a learning the "Course First Access Date" is not populated in reporting. I can understand why by default this would not update on the user record as it could be potentially tied to our “monthly active user” count. We have a potential scenario where we may need migrate user status “In Progress” and “Completed” to a new course version. For our reporting and tracking purposes we also need to migrate the "Course First Access Date" for each record. Does anyone know if this is possible either thru the UI, the API, or with Docebo’s assistance?Thanks,Dave

Has anyone had a need to create several ILT sessions which are classroom and virtual at the same time/and date?  I saw the Session/Event for Blended July 2022.  When creating, I’m not seeing where the learner can select classroom or virtual.  What about best practices for blended on notifications.  Thank you for any assistance.

We are getting feedback that a question is harder than expected. We take that as a reason to improve and we need to refactor/rethink out our instructions.For folks that play the SCORM game - is there a sample text that you use with an image hotspot interaction? Any additions would be appreciated. 

We love to use images but recognize they’re not very accessible. So we were hoping to add alt-text to the images to help our users with screen readers. Is there a way to do this? Am I missing a setting or button or something?   

Anyone know how to do this?

When will the March release webinar recording be available?

We like to announce upcoming courses to our users. But on the card I always have the "FREE" that I would like to replace by "TBA" or leave blank. Is it possible? And if yes, how? I tried going to the localization tool and changed all the FREE I could find. Did not change anything.