Solved

We use SSO and are thinking of changing our username from our email address to our employee id (which is a unique number).  Are there any reasons that you have encountered as to why we should not make this change?Kind RegardsLisa

Hi all, has anyone any idea how to export an overview over power users including their profiles (incl the certain permissions)?thanks! Corinna 

Hello - we would like to automate the email that we send when a new power user in our External branch is created.Is there a way to create a group based on branch = external and level=power user?  Or is there a workaround that others have found to send the new power user an automated welcome email? 

I have about 30k+ accounts that use a drop down Additional Field, and there are multiple languages for this field.  Our business has changed and I now need to edit the elements (options) in the drop down. I want to update and reorder the elements.Does anyone know what the impact would be to this field in the accounts? My guess is that the field will contain whatever element is in the same position of the list (like element #2 or #6), which means I couldn’t reorder things.Unfortunately, my sandbox is too far outta date for me to use it. (I am fixing that problem 😁)Thanks for any insight…Regards,KMallette/Viasat, Inc.

Hello all,I tried to find a way to configure a course to not allow the learner repeat the course after completed, but I did not find it. Is it possible? thanks 

Is it possible to force a user into a particular ILT session, especially in cases where we are only going to have one session of that ILT? It’s just extra clicks, and confusing, to make them have to pick a session, when there is only one to choose from anyway.

Does anyone have some creative setups for reports that helps you track all of your courses?With a new director in L&D, we wanted to get a one-shot report that had all courses and specific data points on each. Found out that there is no pre-built report for this, so we had to get creative.I did a report for all courses with enrollments (which of course means courses without enrollments are ignored), and then removed all of the duplicate enrollments to funnel it down to each individual course.

Hi Community,I am running into an issue I can’t seem to solve. I am trying to sell my certifications (Learning Plans). I have my learning plan advertised on my login page. If someone enrolls in the course and then registers they are fine. But if I have someone register for my program, once they are logged in they no longer see the learning plans that I am selling. I am thinking this has something to do with catalogs. I have the catalogs set up and the learning plans assigned to the catalog. I think this might have to do with the catalog being external only but I am struggling to know how to make the catalog/learning plans internal. Any ideas on what I can do to get my learning plans to show and allow used to enroll in them once someone registered for the LMS but has yet to enrolled in a learning plan?

Hello,I am testing out Sessions/event in a  VILT/ILT course and noticed that Users are only being marked present in the session but are not being marked as complete for the course. Is there a specific setting I need to make sure to have mark? Thank you, 

What permissions are needed to allow power users to add materials and courses to the central repository? 

The newsletter function offered is amazing but at the same time creating issues for privacy. We often use newsletter to send out to a big amount of users and unfortunately we cannot give them the choice to unsubscribe… and/or do not reply. Does any one has encountered this issue and has a solution? All I can think of is to create a mandatory additional field question for all users on my platform : Do you opt in to select our newsletter? . Then create an automatic group based on yes/no answer. When sending out a newsletter, I can restrict to only people who opted to Yes group. Would this work? Any better suggestions? 

Does anyone successfully use the Newsletter Function? If so could you send me your layouts/templates? I’m nervous about using it, but we are in desperate need of an update going out with all the info and would love sending it from the platform. From what I understand there are not previews or historic tracking on them, does that keep most of you from using it? I’d love to chat about this feature! Let me know what you think...good or bad!

I am an Instructional Designer at a software company and I am creating training material for our clients on how to use our new software platform. A key feature of the new software platform is that specific pages in the software platform link to explanatory training material in Docebo. The software platform is still in development and as a result I am frequently updating our training material to reflect changes in the software. I am running into an issue when it comes to linking to this updated training material from the new software platform. Currently, to make revisions to training material on the platform I update the material on Rise, export a SCORM file, delete the current training material in Docebo and reupload the revised version. This process results in the training material getting a new URL in Docebo, which in turn breaks the link from our software platform to the training material. This means that every time I update the training material, I also have to update the links in

Wondering if anyone else is having this issue. Every single course in our course catalog says “new” on the course tile. These are not courses that are in the “New Course” catalog. It’s stumping me. 

Hey friends! We have a custom domain, learning.ourcompany.com. We have configured the SSL cert and DNS properly, and we can access the site no problem UNLESS we are on our internal network. We use windows DNS manager for our internal network and we have tried adding a CNAME Alias pointing to ourcompany.docebosaas.com, but that isn’t working. We’ve whitelisted the domains that the Docebo support team told us to whitelist. We can get to ourcompany.docebosaas.com via our internal network, but not to our custom domain. Docebo support team is saying they can’t help us any further because this is an internal network config.  So my question to you fine folks is: has anyone come across this kind of issue before with an internal DNS manager, and what was the config that fixed it? Many thanks for any and all guidance!

My stakeholder wants to restrict email or SSO use for registering to the LMS.I just asked Docebo help center to activate the Subscription codes app.My quesion is: Is there a way to use these codes to both register and asssign courses ?Most of the time is only one course

Hello,Does anyone know how to run a report which identifies when learners are due for their certificate renewal?Many thanks for your help

One of our courses has a survey as the primary content item.  When a learner exits the course prior to completing the survey, it is not saving a learner’s progress.  Any suggestions on how we can fix this?

Currently “in progress” courses show as having a black background, which matches the background of “completed” courses.  Could this be a different color so it’s more eye-catching to the user?  Or stay green until it’s completed?  

How do I add an instructor to evaluate a test? How does the instructor know that they are to evaluate a test? How would an instructor evaluate the test?

Hi all,I would like to export a simple list in xlsx or csv format showing the following three fields for all E-Learning courses on our platform. I had a look at the custom reports builder, but couldn’t find a way to do this. Does anyone know if there is a way to do this using the native tools in Docebo?Course code Course name Course creation date

I wat to generate a report that displays ecommerce transactions by month and per course. Currently, when geerating the report, it captures all transation within our system - is it possible to generate a report for a single month? thank you.

Hello All, We had some ILT course management issues which caused the wrong completion date to be updated.I'm looking for an API to perform the correction. The only one I found was /learn/v1/enrollments, but I can only update multiple users, in the same course, same session and same completion date. This generates a lot of processing.Can you suggest another endpoint that I can update in a single processing, multiple users, multiple courses, multiple sessions and multiple completion dates?Thank you.  

Hello Docebo Community,Our team encountered an unexpected issue this morning and we were wondering if anyone has seen this before and / or if anyone has any idea as to root cause. As you’ll see in the screenshot below, the image associated with the question is presenting an error to the user. We were able to verify it is not a local issue and is experienced by multiple users.We are attempting to re-upload / re-apply the images to correct the problem for now.  Thanks ahead of time for any help or insight you can provide!  

The Teams helpfile states that "Only the account that is paired with the Docebo - Microsoft Teams integration can be the organizer of an event."We’re currently in soft launch testing, and as the primary account Admin, I’m currently the only person who is able to manage breakout rooms in Teams and receive the post-event attendance rosters.This is unmanageable in a company of our size. We need trainers to be able to use breakout rooms and track attendance for their events, and we have a lot of them.Is there any way for Instructors to gain access to the organizer functionality without being the paired integration organizer as stated in the documentation? Has anyone found a workaround using the native Teams integration? The only solution we’ve able to come up with is to select Custom Tool in the Video Conference settings instead, and paste the link to the Teams meeting. However we lose benefits of Teams integration - mainly the ability to track Teams events inside Docebo.How are you using